ComplaintsforSimply Self Storage

• Initial Complaint

  04/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I had a storage with Simply Self Storage and they signed me up to pay ***** each month for insurance with Safeguard, and mid year Public Storage bought them out. Fast forward I moved my things out 03/30/2024 and there was rat f**** everywhere. I submitted a claim with ********************* and they told me I had insurance still under Simply Storage and not Orange Door, I cannot find one number for Simply Storage however I have paid ***** each month for insurance and now I cannot even find out where to file a claim for my damaged property. My property manager at the storage was not helpful, she sounded very nonchalant like she didn't even care. My concern is who have I been paying insurance to each month and why can't I find this information anywhere. Also when Public Storage bought Simply Storage out why didn't our insurance automatically stop and go over to Orange Door.

• Initial Complaint

  03/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I made numerous attempts to access my property stored at their Lindenhurst facility that I have been paying $167 a month for, for over 2 1/2 years. On numerous occasions, the property was left unattended during their regular business hours, alarms going off and elevators looked with no access to my stored property on the second floor. I made various attempts to call the phone number provided and was either told they couldn’t help or was hung up on. I made 3 attempts on 3 different days to gain access to the facility but was unable to because the facility was on lockdown from the alarm system with no attendant available during their regular business hours. When I finally was able to access my property, the entire second floor was full of marijuana smoke and smell that seeped into my stored property and there was a shirtless individual living inside one of the neighboring storage units. They did not meet their contractual guarantees of a safe a secured storage facility nor provided the 24/7 access nor had the facility staffed on numerous occasions during their posted business hours.

• Initial Complaint

  02/10/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  On4/112O18 I rented two units from Simply Self Storage @ **** ******* *** ***** ******* ** *****. A climate control @ $152.00 plus $tO tor insurance and an outdoor @$106.00 plus $10 for insurance. I rented these units in good faith. ln the contract it states month to month with above listed amounts. lt does say they may change rent by mailing notice. What they don't say in the contract is that I can EXPECT rent to go up every six months. My first payment was was $278.00. Every six months I am notified that one or the other unit is going up $5o.oo. or I'm notified that insurance is going up $zo.oo. I'm not sure if it's my items being insured. My payments are now up to $SOO.O0 I'm quite sure that they will be higher by the end of the year. I have spoken to them and asked them to stop this l've been told my the local storage manager there's nothing she can do because it's computer driven, The and only time I spoke to Mike t************* he did temporarily lower the charge on one of the units. So it's obviously not out of there control. I want this to stop.

• Initial Complaint

  01/10/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Business has not resolved any issues. Business has failed to contact in lieu of resolution. Business has claimed unpaid/past due charges after cancellation.Business failed to notify prior to charges after cancellation that a lock removal was needed before my husband and i moved several hours away. Business claimed unpaid/past due charges on my own account cancelled and paid off 7 months ago with zero explanation. Manager at ******************** claimed my account was fine and she was unsure why i received this notice in the mail. Business and corporate offices failed to return emails, phone calls, voicemails.

• Initial Complaint

  01/04/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I rented a storage unit on the 19th of December for$50.42. Admin fee of $24 and $26.42 for rent that was half off for first 3 months. We were unable to get to the storage unit until 12/26. When we got to the building, there was water from a busted pipe all over the floor, the sliding doors were broken into and the elevator was not working. We called the number for the building and it said no one was available to take the call- the online and door hours specifically stated they were open. No one was at the building. It did say they closed at **** to ****, I am assuming for lunch. It was about **** when we were there. We called another number associated witht this company ***********. They said a pipe burst on 12/25 and the power had gone out. They were going to escalate an email to some one to help us. We decided to wait til **** to see if someone would show up. At ****, when ***** came, we drove to the *********** road location. There was No one there's well. I called an ********** and requested to cancel. They said I can't do that on phone I have to cancel at the site. I could not get a hold of anyone... long story short, someone came to the facility, they were rude and kept saying "I don't know nothing about that" when my husband tried to explain what were doing and the hours. We just want to cancel, I told this lady this, she said she would get started on that. I have not received anything indicating canceling. I also requested my money back considering the circumstances. She stated I could have gone there since the 19th and that they don't usually give money back. She said she would speak with DM... again, no indication anything has been done. I attempted to send an email, it comes back with "unable to send due to a temporary issue"?

• Initial Complaint

  01/04/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Ive already written simply storage and email and left a message for corporate regarding this issue. It's unfortunate that vibe has to go through such extreme lengths simply to have matters addressed. I've been renting with this company for about 4 years and believe I have been overcharged and require my account be reviews as I was paying more than what was online at some point; and my account went from ****** something and then temporarily back down all without written notice of changes.In addition to that, I was charged a 60 dollar fee before the beginning of the month and have asked for this to be reviewed without any response. Simply used to be a secure place with reasonable managers who actually addressed concerns and that tried to meet customers half way. While they are busy not responding fees are being accumulated and this issue needs to be addressed immediately. All the details have already been forwarded to them.

• Initial Complaint

  12/19/2022

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  Store facility wrongfully sold property at auction without proper notification. They refuse to provide any proof that they did notify in writing per the requirements to auction off property

• Initial Complaint

  08/16/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I mistakenly reported the wrong location in my initial complaint ********* filed yesterday . The company has many locations across the country. Management/corporate is useless as well. I have had this unit over 3 years now. Each year I have had some of the same issues. Normally I would contact the corporate office by emailing the same person from the previous year as he would be the only response I would get. Every year a different manager. I always pay my payment on the 5th exactly of each month. August 2022 was no different. I wired the funds to the card that I pay the bill, but to my surprise they increased the bill almost $30.00. They already raise the price every few months or so. My issues have always been a required at min 30-60 day notice by legal mail for contracts. I have never received notice unless I raise hell about the issue when I am surprised with the new bill. I have no way of seeing the invoice (break down) so I immediately issued an email response to the property manager. Followed up with tons of calls until last Tuesday I talked to the new manager who was very rude and disrespectful. I got no resolve and she stated she couldn't tell me what I was being charged for, a host of other lies, and that I need to make my payment and she wasn't able to waive any fees. Again, been with the company over 3 years, and payments on time, she was totally disrespectful. We are still in the middle of the month and finally after many emails and calls got a voicemail from an employee at the location telling me i need to contact corporate (i attached the location and old corporate contact in emails they saw this. It is the only reason the location responded so that they covered their trail knowing darn well they never responded until i attached them on corporate). The number for corporate no one ever answers, and I have left multiple voicemails and emails. I refuse to pay more than what i am supposed to pay without proper notice. Will be my last month!

• Initial Complaint

  06/14/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I had (4) storage units on June 2, 2022 I had movers empty out (3) for me I went back on June 3, 2022 to get my locks & talk to the front office When I got there my passcode didn't work it was disable I called the front off & I spoke with the lady that is running it She told me that she notice that the units were emptied out & she had our locks She also said I would be getting an email with my refund since it was June 3, 2022 I never received an e-mail or a refund I called her back & asked her about the e-mail & the refund She said her corporate office told her she can't refund us any money I don't think it right that we get locked out & they are not refunding us any money I need someone from Corporate Office to call me or refund me my money

  Business response

  08/03/2022

  Business Response /* (1000, 10, 2022/07/27) */ On 6/1/22, the manager conducted a walkthrough of the facility. Manager found units************ and **** open with no lock. Manager moved the units out of the system. Autopay runs automatically on the 1st of the month. Mr. ****** never came into the office. He called the office on 6/10/22 requesting a refund for the units since he moved out. The office explained to him that per policy, we require a 10 day move out notice before the 1st of the month. The notice is required to remove autopay. Mr. ****** was insistent on a refund. It explained to him that we would not issue a refund, but we could issue a rental credit to the unit he is still utilizing- Unit ****** DM issued a rental credit towards his account in the amount of $824.00. He asked for a copy of each of the lease. The leases were emailed to him per his request. Consumer Response /* (2000, 12, 2022/07/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) resolution is satisfactory.

• Initial Complaint

  03/08/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  On Monday, March 7, 2022, I received my third notice of another price increase for my storage unit that was begun on May 28, 2020. The last increase was less than 8 months ago. My original monthly price that I agreed to started at $151. The price has exponentially grown in the last 20 months I've rented from Simply Self-Storage in Allen, Texas. Monthly Annually May 28, 2020 $151 $1,812 July 1, 2020 $174 $2,088 August 1, 2021 $214 $2,568 April 1, 2022 $279 $3,348 Prices have nearly doubled in less than two years. This is outrageous! Certainly this has nothing to do with "...rising costs associated with providing the best service and a clean, secure, facility", as your rate increase notice mailed to us indicated. This is nothing less than bait and switch robbery from greedy corporate executives that are more akin to President ***** who think they can come and steel and get away with it. I wrote a letter regarding the last price increase in August 2021. My letter was ignored and Simply Self Storage never responded to it. The annual inflation rate in the United States for 2020 is 1.4% and 2021 is looking to average 2.4%, nowhere close to 42%. The Self-Storage Industry averages a 6-10% annual price increase, but not 42% in 13 months. Most companies don't provide a salary increase of more than 3% each year. So, this level of rate increases is out of line for any business.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩