We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Theatre

Epic Theatres at Lee Vista, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Theatre.

Complaints

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Showing all complaints

Filter by

Complaint Status
Complaint Type

  • Initial Complaint

    04/19/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    Two tickets were pre-purchased on 3/9/23 for a 6PM showtime on 4/5/23. On 4/4, after encountering two instances of shows I booked being cancelled on me at the theater, I looked at their online system to see if the 6PM showing was still there. It was not. I called and confirmed that it was cancelled. I then attempted to use the refund link on the ticket to get my money back ($34.46). The refund link didn't work. Since then I have gone to the theater and been refused a refund, and told to contact corporate if I wanted my money back. I have reached out via email, the "contact" page on their website, their social media, and even by phone. NO reply. It is as if the theater chain is running itself with no actual leadership or customer service. To be clear, this was brought on because I had two pre-booked shows cancelled that I didn't learn about until I got to the theater. No contact was sent out, no automatic refunds were issued, as would be standard in cases of a cancellation. As of today 4/19/23 I have heard nothing and feel like I've been robbed.

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

B-

This business is not BBB Accredited

Search for Accredited
Businesses in this category

Years in Business: 10

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

5901 Hazeltine National Dr

Orlando, FL 32822-5019

Get Directions
Visit Website
(407) 856-0508

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.