Customer ReviewsforPRIMO Management Group, Inc.

More than 3 years ago I entered an agreement with Primo to exit my timeshare. They have proven to me that I was thoroughly scamed out of thousands of dollars. Nothing changed. Money back guarantee has enough loop holes to avoid refunds. No progress and minimal communication

Thank you for your feedback. ************************ authorized his account to be transferred to a reputable law firm at PMGs expense. The law firm has attempted to maintain contact with ************************ with minimal success. Management sent several pieces of communication to ************************ concerning communication and the terms he agreed to regarding the transfer. Again, at no additional cost to ************************. Any delays ************************ has experienced are due to his lack of wanting to mutually settle his timeshare ownership with the resort to seek out an option that would allow him to exit without any further fees paid. We have provided our experienced advocacy services to ensure that in spite of this decision ************************ received the most amicable option available. Regrettably, any release options will be at the resorts discretion and they require a one time fee to finalize the release. These are not PMGs terms but the terms laid out by the resort he is an owner with. This has been explained on several occasions. We take all claims and concerns seriously. Mr. *********** claims here are false. He is not eligible for a refund. If ************************ has any further questions or concerns we have advised him to contact his assigned attorney via email or phone for further assistance. We appreciate the opportunity to discuss these concerns and seek to resolve these matters as mutually as possible. Thank you!

Im not satisfied with this service. I have waited the three years that Primo Manage Group has in there contract. I have been waiting for my refund since 2022. I always get the run around every time I call. Im still to this day waiting on my call back. I wouldnt recommend this company to anyone I care for or anyone I dont care for.

draft professional response for a public platform First - we thank you ************** for your feedback. We have adequately provided services for three years and were successful in obtaining a mutual release option for your account that required a one time settlement fee to your resort, which is outlined in our agreement as a possibility to obtain the termination of your ownership. You declined this option and we continued to service your account for a non-payment option which your resort was not willing to provide for your acocunt. At which time you attempted to cancel our services at the end of 2023. You were notified that we were experiencing unforeseen issues and that we are working to resolve these issues in a timely manner. Our Finance Team has been responsive to every email and phone call. We understand and acknowledge your frustrations with the time frame. Please understand that we are working to resolve this matter amicably as you agreed to do as well in the release agreement you executed and returned to us. This agreement has been breached at this time and we will still work to honor the initial request. Your request has been thoroughly escalated and the most recent attempt to contact you was made on 8/2. When we were not able to reach you we left a message and sent a follow up email to your email address on file to ensure you did not miss our communication. Again, it is not our desire to prolong this process and we look forward to resolving this matter as amicably as possible. If you would like to contact our offices we are available Monday through Thursday from 10am-5:30pm EST. Thank you again for your feedback - Have a great day! ChatGPTCertainly! Here's a revised professional response for a public platform:Dear **************,Thank you for your feedback. We have been providing services for three years and successfully obtained a mutual release option for your account, which included a one-time settlement fee to your resort as outlined in our agreement. Unfortunately, you declined this option, and we continued servicing your account for a non-payment option, which your resort was not willing to provide.In late 2023, you attempted to cancel our services. At that time, we informed you of unforeseen issues we were experiencing and assured you that we were working to resolve them promptly. Our Finance Team has been responsive to all emails and phone calls. We understand and acknowledge your frustration with the time frame.Please understand that we are committed to resolving this matter amicably, as agreed in the release agreement you executed and returned to us. This agreement has been breached, but we are still working to honor the initial request. Your case has been thoroughly escalated, and our most recent attempt to contact you was on August 2nd. When we were unable to reach you, we left a message and sent a follow-up email to ensure you did not miss our communication.We do not wish to prolong this process and look forward to resolving this matter as amicably as possible. Our offices are available Monday through Thursday from 10 am to 5:30 pm EST. Thank you again for your feedback.