![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
Customer ReviewsforPRIMO Management Group, Inc.
162 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Sharron K
5 stars08/15/2024
Primo Management was great to work with. They were able to provide the information I needed to get me out of my nightmare of a timeshare. I would highly recommend them.Review from Joseph Emmanuel O
5 stars08/07/2024
Primo Management Group did an excellent job eliminating my Timeshare, I do recommend their service.Review from Billy A
1 star08/05/2024
More than 3 years ago I entered an agreement with Primo to exit my timeshare. They have proven to me that I was thoroughly scamed out of thousands of dollars. Nothing changed. Money back guarantee has enough loop holes to avoid refunds. No progress and minimal communicationPRIMO Management Group, Inc. Response
08/06/2024
Thank you for your feedback. ************************ authorized his account to be transferred to a reputable law firm at PMGs expense. The law firm has attempted to maintain contact with ************************ with minimal success. Management sent several pieces of communication to ************************ concerning communication and the terms he agreed to regarding the transfer. Again, at no additional cost to ************************. Any delays ************************ has experienced are due to his lack of wanting to mutually settle his timeshare ownership with the resort to seek out an option that would allow him to exit without any further fees paid. We have provided our experienced advocacy services to ensure that in spite of this decision ************************ received the most amicable option available. Regrettably, any release options will be at the resorts discretion and they require a one time fee to finalize the release. These are not PMGs terms but the terms laid out by the resort he is an owner with. This has been explained on several occasions. We take all claims and concerns seriously. Mr. *********** claims here are false. He is not eligible for a refund. If ************************ has any further questions or concerns we have advised him to contact his assigned attorney via email or phone for further assistance. We appreciate the opportunity to discuss these concerns and seek to resolve these matters as mutually as possible. Thank you!Review from Stanley L
1 star08/01/2024
Im not satisfied with this service. I have waited the three years that Primo Manage Group has in there contract. I have been waiting for my refund since 2022. I always get the run around every time I call. Im still to this day waiting on my call back. I wouldnt recommend this company to anyone I care for or anyone I dont care for.PRIMO Management Group, Inc. Response
08/05/2024
draft professional response for a public platform First - we thank you ************** for your feedback. We have adequately provided services for three years and were successful in obtaining a mutual release option for your account that required a one time settlement fee to your resort, which is outlined in our agreement as a possibility to obtain the termination of your ownership. You declined this option and we continued to service your account for a non-payment option which your resort was not willing to provide for your acocunt. At which time you attempted to cancel our services at the end of 2023. You were notified that we were experiencing unforeseen issues and that we are working to resolve these issues in a timely manner. Our Finance Team has been responsive to every email and phone call. We understand and acknowledge your frustrations with the time frame. Please understand that we are working to resolve this matter amicably as you agreed to do as well in the release agreement you executed and returned to us. This agreement has been breached at this time and we will still work to honor the initial request. Your request has been thoroughly escalated and the most recent attempt to contact you was made on 8/2. When we were not able to reach you we left a message and sent a follow up email to your email address on file to ensure you did not miss our communication. Again, it is not our desire to prolong this process and we look forward to resolving this matter as amicably as possible. If you would like to contact our offices we are available Monday through Thursday from 10am-5:30pm EST. Thank you again for your feedback - Have a great day! ChatGPTCertainly! Here's a revised professional response for a public platform:Dear **************,Thank you for your feedback. We have been providing services for three years and successfully obtained a mutual release option for your account, which included a one-time settlement fee to your resort as outlined in our agreement. Unfortunately, you declined this option, and we continued servicing your account for a non-payment option, which your resort was not willing to provide.In late 2023, you attempted to cancel our services. At that time, we informed you of unforeseen issues we were experiencing and assured you that we were working to resolve them promptly. Our Finance Team has been responsive to all emails and phone calls. We understand and acknowledge your frustration with the time frame.Please understand that we are committed to resolving this matter amicably, as agreed in the release agreement you executed and returned to us. This agreement has been breached, but we are still working to honor the initial request. Your case has been thoroughly escalated, and our most recent attempt to contact you was on August 2nd. When we were unable to reach you, we left a message and sent a follow-up email to ensure you did not miss our communication.We do not wish to prolong this process and look forward to resolving this matter as amicably as possible. Our offices are available Monday through Thursday from 10 am to 5:30 pm EST. Thank you again for your feedback.Review from William B
5 stars08/01/2024
I'm glad it's over and they did a great job helping meReview from Barry K
5 stars07/29/2024
We are SO relieved to be free of the timeshare financial burden.we are unable to travel now, but the fees and assessments kept increasing,Thanks SOoo much to PMG for terminating our timeshare!Review from jan A
5 stars07/11/2024
Primo has been a great asset to me. They communicated and worked successfully with my timeshare to terminate my contract. They communicated with me throughout the process. The timeshare did not make the process easy but primo persevered. the process was lengthy but well worth the time and effort.Review from Charles L
5 stars07/10/2024
Overall, the process was good. ******** was easy to work with and responsive to questions and concerns. I am glad to be finished and out of a time share that I did not use. I would recommend Primo to others.Review from Heather M
4 stars07/01/2024
They stayed in regular contact with me and had follow up appointments. It did take some time and the end result was good. Very friendly and the associates I worked with seemed to care.Review from sylvia W
5 stars07/01/2024
thank for cancellation of timeshare and all the work that was done
Customer Review Rating
Average of 162 Customer Reviews
Contact Information
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.