Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  "Marketing Contract" 3/8/2024 - agreement was that IRN would market and sell my timeshare weeks @ $1800/wk by June 2024 for an agreed-upon marketing price of $1996.00. The Marketer told me that we would be contacted by the end of May/first of June. I have had zero contact from these people since signing. I have emailed and called them to no avail.

  Business Response

  Date: 07/18/2024

  Thank you for reaching out. We follow a thorough two-part process for all clients after their initial conversation with a sales representative. This ensures everyone's protection and clarity. Upon completing both steps, clients agree to the terms and conditions.
  We have provided the services as contractually agreed and signed by the owner. Our customer service team is happy to discuss the advertisement further. Its important to note that we make it clear upfront that we do not guarantee a timeframe for offers. As per the signed contract:
  This agreement does NOT guarantee a sale or a rental. The initial term of advertising is ninety (90) days. IRN will continue advertising the property at no additional cost until the property is rented or sold upon written or verbal notification. Owners notification regarding any requested extension must be received by IRN prior to the end of the ninety (90)day period and prior to the expiration of each ninety (90) day period thereafter.
  For any questions or further assistance, please contact our customer service department directly at ************ or via email at ********************************************** Our team is available from 10:00 AM to 5:00 PM EST, Monday through Friday, and will be more than happy to help in any way we can. Thank you!

  Customer Answer

  Date: 07/19/2024

  I don't have anything more to show.

  I can tell you that during the phone conversation, they said that the units would be sold within 60 to 90 days of signing.  After reading and re-reading the contract, I note that it is shown as "not guaranteed."  While I agree that it is in the contract, I think this industry is slightly dishonest and misleading.  They clearly stated many times that they had customers waiting, and that at the $1800 price, it was a guaranteed sale in 60 to 90 days.

  -***

• Initial Complaint

  Date:06/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Call received on 3/12/2024 from IRN *** (*************************) who knew we owned timeshare and used Interval Intl. *** claimed he had renters for 1st week of June for ******* convention and needed units to rent at $1800 each. *** claimed we would received a call late May to finalize receipt of payment. Call never came. We called IRN and spoke with ***** who stated the *** should have never claimed there were pre-reserved units. On the exit call, we should have been asked if the sales *** made any claims for specifics dates/locations (yes). But, the question was not asked on the "exit call". There were never any units pre-booked. We were informed by ***** that if we (the owners) rent a unit before IRN and provide proof then IRN would then refund payment in full as stated in the contract's "limited money back guarantee". Since ************************* (true name??) lied about renters in place for a non-existent conference, we want to void the contract and obtain a full refund.

  Business Response

  Date: 07/24/2024

  We would like to provide you with some important information about our process and services. As a licensed and bonded for sale and/or for rent by owner marketing and advertising company, we understand the importance of assisting owners in promoting their timeshares. It is important to note that resorts typically do not assist their owners in advertising their timeshares. Owners who wish to advertise their timeshares usually need to do so on their own or hire a company to handle it for them.
  Every client who decides to utilize our marketing and advertising services is required to go through a comprehensive 2-step process to complete the transaction. Firstly, we conduct a thorough verification process where we verify all the information that will be included in the contract. We also have clients authorize the one-time fee verbally and answer a series of questions to ensure they have not been misled in any way. Following successful completion of the verification, clients are sent a contract to sign,which contains all the terms and agreements. Only after successfully completing both steps do we capture payment and provide the services.

  It is also important to note that even after signing the contract, every client has a 10-day cancellation period in which they can cancel for any reason. In their case, they successfully completed both steps and did not cancel within the allotted timeframe. The contract states:
  

  This agreement does NOT guarantee a sale or a rental. Initial term of advertising is ninety (90) days. IRN will continue advertising the property at no additional cost until the property is rented or sold upon written or verbal notification. Owners notification regarding any requested extension must be received by IRN prior to the end of the ninety (90) day period and prior to the expiration of each ninety (90) day period thereafter.
  

  Your Limited Money Back Guarantee which is explained one the first page of your contract is:

  "If owner is able to obtain an offer and generate a sale or rental other than through the marketing efforts of IRN, IRN will refund 100% of the advertising fee to the owner. (Property must be rented/sold within 10% of the original listing asking price and solely applies to the property that is contracted.)"
  
  VACATION PROPERTY OWNER'S RIGHT OF CANCELLATION
  You have an unwaivable right to cancel this contract for any reason within 10 days after the date you sign this contract. If you decide to cancel this contract, you must notify International Resort Network, LLC in writing of your intent to cancel. Your notice of cancellation shall be effective upon the date sent and shall be sent to ********************************************************************* or to ********************************************** Your refund will be made within 20 days after receipt of notice of cancellation or within 5 days after receipt of funds from your cleared check, whichever is later.

  You are not obligated to pay International Resort Network, LLC any money unless you sign this contract and return it to International Resort Network, LLC.
  

  This can be found in the contract on the same page they signed. This is also told to them when signing up in the voice recorded verification before being sent a contract.Also, below where they sign, it states:

  If Owner does not cancel this Agreement during the cancellation period, it is understood that Owner agrees that these provisions are fair and reasonable in Owners opinion. Owner understands that because we have used valuable time and resources to advertise and promote Property and have incurred other costs incident to this Agreement,Owner waives the right to a refund of any portion of fee after expiration of cancellation period, excluding the guarantee set out in the agreement
  

  This was signed off on and agreed to by the client. If anything was told differently than stated above, we do not expect anyone looking to sign up with us to successfully complete verification or sign the contract sent to them. This client did successfully complete our verification and signed the contract agreeing to all the terms and agreements within it.
  

  If you would like assistance with your advertisement,please contact our customer service department directly at ************ or via email at ********************************************** between 10:00 am to 5:00 pm EST Monday to Friday. We are more than happy to assist you in any way we can.

  Customer Answer

  Date: 07/25/2024

   
  Complaint: 21862033
  
  I am rejecting this response because IRN did not address my concerns about the misleading sales call I received on March 12, 2024.  The ***ly only reiterated the language in the contract (which I had also provided).  I had specifically and very clearly been told there were convention attendees lined up for the first week of June,  Only later did I discover that this was a false statement.  The sales person should not have promised or even hinted that renters were lined up.  The contract reads "This agreement does NOT guarantee a sale or a rental."  Yet, that is exactly what ************************* promised on March 12, 2024.  IRN allowed an individual ***resenting the company to put forward fraudulent claims when making the online sales call.  

  My original complaint filed with BBB read: 

  Call received on 3/12/2024 from IRN *** (*************************) who knew we owned timeshare and used Interval Intl. *** claimed he had renters for 1st week of June for ******* convention and needed units to rent at $1800 each. *** claimed we would received a call late May to finalize receipt of payment. Call never came. We called IRN and spoke with ***** who stated the *** should have never claimed there were pre-reserved units. On the exit call, we should have been asked if the sales *** made any claims for specifics dates/locations (yes). But, the question was not asked on the "exit call". There were never any units pre-booked. We were informed by ***** that if we (the owners) rent a unit before IRN and provide proof then IRN would then refund payment in full as stated in the contract's "limited money back guarantee". Since ************************* (true name??) lied about renters in place for a non-existent conference, we want to void the contract and obtain a full refund.
  
  Sincerely,
  
  ***** & *****************

• Initial Complaint

  Date:04/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of 2022, I was contacted by what I believed to be a partner of my ************************* Over the phone, they went over a description of the benefits that I owned through my purchase of the timeshare and told me that they were able to oversee my portfolio and rent out my timeshare for a fee. They told me that it usually takes ***** days to see renters and receive payment but told me it would cost 2k to get started. They told me I had six weeks that would be rented out for approx 1k per week. They never got back to me, and I followed up for status several times with no reply. When I did get through, they told me it was about to get rented, and I would have to wait. They told me a plethora of marketing lies and kept telling me to wait. I tried several times to wait and resolve the dispute with them and my creditor but had no luck on either end. I want my money back because they have not shown any evidence of proof of any services rendered and have been lied to on several occasions about a potential outcome. My credit card company refuses to help because they say I willfully entered an agreement with them, but it was on false pretenses. It has been over 1.5 years of me trying to resolve with no end in sight.

  Business Response

  Date: 04/30/2024

  Thank you for bringing your concerns to our attention. We understand that there may be some misunderstandings, and we would like to provide clarification regarding the services you have received from International Resort Club.

  Firstly, we want to assure you that we have been providing you with the marketing services you signed up for. You enrolled for advertising and marketing services for your timeshare on May 16, 2022, and we have been advertising the contracted property since that date.
  

  It is our standard practice to fully disclose all terms and conditions before accepting any form of payment from a potential customer. Once a customer decides to utilize our advertising services, we require them to undergo a voice-recorded verification process. During this verification, customers are asked a series of questions to ensure they understand and authorize the charges, are aware of our cancellation policy, and verify that they were not misled by our sales representatives. We also make it clear that we are not affiliated with their resort or exchange company.
  

  After successfully completing the voice-recorded verification, customers are sent a marketing/advertising contract via Hellosign, which fully discloses all terms and conditions. The contract was sent to you electronically, and you signed it the same day. Only after the customer signs the contract and accepts our terms and conditions do we capture the charge. Additionally, we provide all customers with a ****** non-waivable right of rescission in which they may cancel for any reason, which you did not exercise.
  

  We can provide copies of the signed marketing agreement, along with electronic receipts containing email and IP addresses that can be traced back to the cardholder to verify receipt and acceptance of the terms and conditions.
  

  If you require any further information or clarification, please do not hesitate to contact our customer service department directly at ************ or **********************************,between 10:00 am to 5:00 pm EST Monday to Friday. We are here to assist you in any way we can...

  Customer Answer

  Date: 04/30/2024

   
  Complaint: 21644330
  
  I am rejecting this response because: It is the same templates response I have been receiving for 2 years with no results. Your company promises the moon but has not delivered even 1 unsolicited update. I am sure this message provided to the BBB IS WORD FOR WORD what is sent to other complainants.  I would rather not be involved anymore because I think 2 years time is enough to even have 1 day rented and so far nothing. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/15/2024

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Same issue as others have posted ************ is a complete scam. Took $2100 of mine to release getaway weeks, promising $9800 in rental revenue. Asserted they already had a buyer for these weeks, thus the reason they solicited me. The money never showed up, Their customer service people have the same canned responses to callss, emails, BBB claims. I am mad at myself for believing something too good to be true.Hope these individuals get busted for their fraudulant claims.

  Business Response

  Date: 04/22/2024

  We wanted to provide you with some clarification regarding our marketing and advertising services, as it seems there may have been some misunderstanding.

  We are a licensed and bonded for sale and/or for rent by owner marketing and advertising company. It is important to note that resorts typically do not assist their owners in advertising their timeshares. Owners who wish to advertise their timeshares usually need to do so on their own or hire a company to handle it for them.
  

  Every client who decides to utilize our marketing and advertising services must go through a two-step process to complete the transaction. First, we conduct a thorough verification process to ensure all the information we are putting in the contract is accurate. We have clients authorize the one-time fee verbally and answer a series of questions to ensure they were not misled in any way. After successfully completing the verification, clients are sent a contract to sign, which contains all the terms and agreements. Only after successfully completing both steps do we capture payment and provide the services.
  

  Even after signing the contract, every client has a 10-day cancellation period in which they can cancel for any reason. In your case, you successfully completed both steps and did not cancel within the allotted timeframe.
  If you would like assistance with your advertisement, please contact our customer service department directly at ************ or via email at ********************************************** between 10:00 am to 5:00 pm EST Monday to Friday. We are more than happy to help in any way we can.

  Customer Answer

  Date: 04/27/2024

   
  Complaint: 21576057
  
  I am rejecting this response because THIS BUSINESS IS A COMPLETE SCAM! To check the validity of this business, I accessed their site to inquire on a rental post they were offering. I have not received a response from anyone at this business regarding my inquiry. If this was a legit vacation rental business, they would have responded to my inquiry to rent one of their offerings. I urge the Better Business Bureau to access the website and attempt to one of the rentals they have listed......it simply is not possible, which verifies the fraudulent activity of this business.  

   

  The fact that they charged $2100 to list my weeks for rent, and no one can possibly rent them because they do not respond to rental inquires confirms the ***** DO NO ENTER INTO BUSINESS WITH THIS COMPANY>>>>>YOU WILL NEVER SEE A DIME FROM THEM 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/08/2024

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid them $2394 for advertising. They tell you they will rent your timeshare weeks and give you money if you activate the rooms for $399. Their website is not usable meaning no real search results and non clickable links so any advertising is fake and they will not get back to you about the money they promised in 90 days. If you call they will give you the run around about refunds. Many people have reported this as a scam.

  Business Response

  Date: 04/23/2024

  We would like to provide you with some important information about our process and services. As a licensed and bonded for sale and/or for rent by owner marketing and advertising company, we understand the importance of assisting owners in promoting their timeshares. It is important to note that resorts typically do not assist their owners in advertising their timeshares. Owners who wish to advertise their timeshares usually need to do so on their own or hire a company to handle it for them.

  Every client who decides to utilize our marketing and advertising services is required to go through a comprehensive 2-step process to complete the transaction. Firstly, we conduct a thorough verification process where we verify all the information that will be included in the contract. We also have clients authorize the one-time fee verbally and answer a series of questions to ensure they have not been misled in any way. Following successful completion of the verification, clients are sent a contract to sign,which contains all the terms and agreements. Only after successfully completing both steps do we capture payment and provide the services.
  

  It is also important to note that even after signing the contract, every client has a 10-day cancellation period in which they can cancel for any reason. In your case, you successfully completed both steps and did not cancel within the allotted timeframe. We wanted to inform you that our website is currently undergoing updates and maintenance to improve your experience.
  

  Our IT department is working diligently to fix any issues and ensure that the website is running smoothly as soon as possible. We apologize for any inconvenience this may cause and appreciate your patience during this time.
  If you would like assistance with your advertisement,please contact our customer service department directly at ************ or via email at ********************************************** between 10:00 am to 5:00 pm EST Monday to Friday. We are more than happy to assist you in any way we can.
  

  Thank you for your understanding and cooperation.

  Customer Answer

  Date: 04/24/2024

   
  Complaint: 21547678
  
  I am rejecting this response because:

  The site has been "under construction" for months. When I was contacted I was GUARANTEED the rooms would sell and I would receive the money in three months, to which I have a witness (the co owner of the condo) who can attest to this being said. The co owner was consulted before the process began and only agreed because of this guarantee.
  

  The questions I answered said that they didn't tell us WHO would buy or WHEN they would buy but the guarantee that I would be paid in 3 months was the only reason we went through with this "service".

  The site being down for months not only says that my room wasn't even being advertised in this time, but also that this is a reusable excuse to get money without having to do any work.  

  The sales rep who was supposed to be keeping in contact with me through this process has not been heard from since. 
  

  My next course of action will be to consult a lawyer. 
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:04/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did not sell the *** weeks that we purchased (6 weeks) at $299.00 per week. Have not received any conversation or money since GIVING them $1,794.00. PLEASE HELP GET A REFUND!Thanks in advance.

  Business Response

  Date: 04/22/2024

  We would like to clarify some important aspects of our process and contract terms for your understanding.
  Anyone looking to utilize our services is put through a two-part process after speaking with a sales representative. This process is designed for everyone's protection and ensures that clients fully understand and agree to the terms and conditions before proceeding. Once a client successfully completes both steps, they agree to those terms and conditions.

  We want to assure you that we have provided the services as contractually agreed to and signed off on by the owner. Our customer service department is more than happy to speak with you regarding your advertisement and address any concerns you may have.
  It's important to note that we do not guarantee a timeframe for offers, as stated in the signed contract agreement. The initial term of advertising is ninety (90) days, and we will continue to advertise the property at no additional cost until it is rented or sold, upon written or verbal notification. Owners must notify IRC regarding any requested extension before the end of the ninety (90) day period and prior to the expiration of each subsequent ninety (90) day period.
  

  If you need assistance or have any questions regarding your advertisement, please do not hesitate to contact our customer service department directly at ************ or via email at *********************************** between 10:00 am to 5:00 pm EST Monday to Friday. We are here to help in any way we can.
  Thank you for your understanding and cooperation.

• Initial Complaint

  Date:03/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 13, 2023, I signed an agreement for International Resort Club to sell six of my IHG Club resort stays, and paid $2,094.00 for the service. They simply took the money and made no effort whatsoever to sell any of the resort stays. The company is a complete scam.

  Business Response

  Date: 03/12/2024

  Anyone looking to utilize our services is put through a two-part process after speaking with a sales representative.This is done for everyones protection. Once a client successfully completes both steps, they agree to those terms and conditions. We have provided the services as contractually agreed to and signed off on by the owner. Our customer service department are more than happy to speak with them regarding the advertisement. We made it clear up front we do not guarantee a timeframe for offers.

  Per the signed contract:
  This agreement does NOT guarantee a sale or a rental. Initial term of advertising is ninety (90) days. IRN will continue advertising the property at no additional cost until the property is rented or sold upon written or verbal notification. Owners notification regarding any requested extension must be received by IRN prior to the end of the ninety (90) day period and prior to the expiration of each ninety (90) day period thereafter.
  

  Please contact the customer service department directly at ****************:00am to 5:00pm EST Monday- Friday. We will be more than happy to help the best way we can. Thank you.

• Initial Complaint

  Date:03/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business promised that it would rent our timeshare within a few months, which did not occur and I haven't been able to contact them sense.Hopefully, you can retrieve the phone recording, where you would clearly hear the promise of the result.The transaction occurred on 6/29/23.I believe this was a scam.

  Business Response

  Date: 04/22/2024

  We offer a for sale and/or for rent by owner marketing and advertising service. This client paid our company to market and advertise for them. While the advertisement was active, we did provide the service they signed up for. We can provide proof of this. When an advertisement goes inactive because a client does not notify us to renew the advertisement within the 90-day period, it will come off the market and remain inactive until further notice. The contract states:
  This agreement does NOT guarantee a sale or a rental. Initial term of advertising is ninety (90) days. IRC will continue advertising the property at no additional cost until the property is rented or sold upon written or verbal notification. Owners notification regarding any requested extension must be received by IRC prior to the end of the ninety (90) day period and prior to the expiration of each ninety (90) day period thereafter.
  Your Limited Money Back Guarantee which is explained one the first page of your contract is:
  "If owner is able to obtain an offer and generate a sale or rental other than through the marketing efforts of IRC, IRC will refund 100% of the advertising fee to the owner. (Property must be rented/sold within 10% of the original listing asking price and solely applies to the property that is contracted.)"
  This was signed off on and agreed to by the client. If anything was told differently than stated above, we do not expect anyone looking to sign up with us to successfully complete verification or sign the contract sent to them. This client did successfully complete our verification and signed the contract agreeing to all the terms and agreements within it. If this client would like help reactivating their advertisement at no additional cost as stated above, we ask they contact customer service department directly at ************ or via email at **********************************,10:00am to 5:00pm EST Monday- Friday. We will be more than happy to help the best way we can. Thank you.

• Initial Complaint

  Date:03/05/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  International Resort Club charge me ****** for a service that's not possible to provide. I was told in writing IRC would advertise 2 of my timeshare weeks at Vacation Village at Bonaventure in ****** ** to clients. Called multiple times to check the process and I'm always told they are still hunting client to rent property. After talk to Bonaventure Resort directly I'm told this is not possible because they don't allow renters from 3rd party companies so the whole thing is a scam..

  Business Response

  Date: 03/05/2024

  We are a licensed and bonded for sale and/or for rent by owner marketing and advertising company. Normally resorts do not help their owners advertise,typically if an owner wants to advertise their timeshare, they must do this on their own or pay a company to do it for them. We also do not guarantee a timeframe on offers.Per the signed contract:

  Terms & Agreements:
   International Resort Club, LLC (IRC) is an independent for sale / for rent by owner marketing and advertising company. International Resort Club is NOT a real estate brokerage firm nor is International Resort Club, LLC affiliated with any vacation property resort. Owner gives International Resort Club, LLC the permission to promote and advertise the property on the internet, conventions,tradeshows, magazines and elsewhere to make information concerning the property available to potential buyers, renters, real estate agents, travel agents,brokers, and others.
  

  This agreement does NOT guarantee a sale or a rental.Initial term of advertising is ninety (90) days. IRC will continue advertising the property at no additional cost until the property is rented or sold upon written or verbal notification. Owners notification regarding any requested extension must be received by IRC prior to the end of the ninety (90) day period and prior to the expiration of each ninety (90) day period thereafter.
  

  We explained to the client when we spoke to them that their advertisement was active and on the market. The client paid for a marketing and advertising service and during the time the advertisement is active, we provide the service. If this client needs any assistance with the advertisement, we request that they contact the customer service department directly at ************ or via email at *********************************** 10:00am to 5:00pm EST Monday- Friday. We will be more than happy to help the best way we can. Thank you.

  Customer Answer

  Date: 05/01/2024

  After speaking to a representative at *********** Resort and explaining this situation they recommended I request a refund from international Resort and assured me the service IRC claim to provide is not possible. As far as  advertisements or attempts to rent out this timeshare I never seen one advertisement and even if they did find a renter Bonaventure Vacation village says in the contract 3rd party rental services are not allowed, so they can not provide the service they initially told me they could provide..

  Customer Answer

  Date: 05/03/2024

  This is a copy of contract. After contact Bonaventure resort a was informed there is no way International Resort can rent to this property to any clients..

  Customer Answer

  Date: 05/09/2024

  After speaking to a representative at Bonaventure Resort and explaining this situation they recommended I request a refund from international Resort and assured me the service IRC claim to provide is not possible. As far as  advertisements or attempts to rent out this timeshare I never seen one advertisement and even if they did find a renter Bonaventure Vacation village says in the contract 3rd party rental services are not allowed, so they can not provide the service they initially told me they could provide..

  This is a copy of contract. After contact Bonaventure resort a was informed there is no way International Resort can rent to this property to any clients..

• Initial Complaint

  Date:02/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 8,2023 someone called and stated they were from Westgate where me and my husband purchased a Time Share. I didnt give them any information, but they seemed at the time to be legit. They knew everything about the contract. They even knew how many guess passes, where we signed up, what state the Time Share was in and everything. They told me that I had some guess passes that would be expiring soon and asked if I would like to use them and they would pay me once everything was booked. They said, I had 6 passes but a deposit for each pass had to be paid up front which was 300+ dollars equaling $2,190.00 for the deposit. I was told that they were booking a convention and needed the rooms, and I would get my $2,190.00 back plus the $6,000 in 2 to 3 months. Yesterday I called Westgate and talked to Maiara to inquire about my refund at **************. She advised me that they dont call and sell people guess passes. She said there are a lot of scammers out there. I called the number on my statement which was 1-888-3411-1276 in ******* and left a message but so far, no return call. I looked the resort up on the internet yesterday and it was obvious that they have scammed a lot of people. I have no idea how they got all of our information, every detail.

  Business Response

  Date: 03/05/2024

  The client successfully completely our verification process and signed a contract agreeing to the terms and agreements within it.We have been providing the marketing and advertising service the client signed up for. If the verbal information does not match the verification or the contract, we do not expect anyone looking to sign up with us to complete either of those, let alone both. This client did complete both.

  The verification states:
  Prior to accepting any and all offers please contact customer service for prescreening for your own security and please note that International Resort Club is not affiliated with any other outside entities. For example: RCI, Interval International or any resort.

  The contract states:
  

  International Resort Club, LLC (IRC) is an independent for sale / for rent by owner marketing and advertising company. IRC is NOT a real estate brokerage firm nor is IRC affiliated with any vacation property resort. Owner gives IRC the permission to promote and advertise the property on the internet, conventions, tradeshows, magazines and elsewhere to make information concerning the property available to potential buyers,renters, real estate agents, travel agents, brokers, and others.
  

  This account is still active and on the market. If this client would like help with their advertisement, we ask they contact customer service department directly at ****************:00am to 5:00pm EST Monday- Friday. We will be more than happy to help the best way we can. Thank you.