Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company broke into my garage and repossessed my husbands car with my wallet and refuses to answer the phone. Police are filing charges for breaking and entering

  Business Response

  Date: 10/07/2024

  As per Driver, he arrived at location 847 LAKE ELSIE DR, Deer Island, FL 32778, this is a non gated property, vehicle was stationed in the driveway. Driver verified that this was the unit up for repossession. Driver also noticed vehicle doors were unlocked and attempted to contact resident via door knock with no positive resolution. Driver entered the vehicle and realized keys were inside the vehicle, he then continued to drive the vehicle to the street and continued the repossession process. Driver contacted the Lake County Sheriffs office and reported the repossession, Report # T24100295. 

  At no given time did the driver enter the premises of the home, nor was the vehicle dragged out of the garage or driveway. The driveway is not a paved driveway and no damage occurred, due to this information provided by the driver, we are not responsible or liable for any fees to be paid or settled to the customer. 

  Also, we are not opened on the weekends, Our office hours are Monday through Friday 9am to 5pm. Mr. Milliken would have to contact our office in order to schedule an appointment to retrieve any personal property that remained inside the vehicle. Unfortunately due to Mrs. Milliken not being on the loan we will not be able to provide her with any information. 

   

  If you need further information please contact our office

  Thank you 

  Customer Answer

  Date: 10/18/2024

  My apologies as my husband has been hospitalized andnis stilk in the hospital due to this stress triggering his ptsd because i was unable to evacuate for the hurricane becasue of my wallet and all forms of ID being jn the car. Tavares police department has a report on incident and are also following up on it tomorrow 10/18 due to them not returning personal items nor giving us a location.

  Customer Answer

  Date: 10/23/2024

  There was no good faith effort what so ever from the company as they have still not responded nor allowed us to retrieve items. In addition they broke into our garage which is illegal and we are continuing with pressing charges. Very disappointed with the BBB as if you would take the time and look at this companys reviews they continue to break the laws and without reprimanded that is why we are continuing with pressing charges.

  Customer Answer

  Date: 10/24/2024

  There was no good faith effort what so ever from the company as they have still not responded nor allowed us to retrieve items. In addition they broke into our garage which is illegal and we are continuing with pressing charges. Very disappointed with the BBB as if you would take the time and look at this companys reviews they continue to break the laws and without reprimanded that is why we are continuing with pressing charges.

  Business Response

  Date: 10/24/2024

  We have answered the phone and explained the process to the debtors mother. We did advise they will have to contact the lien holder to authorize a 3rd party release do from what debtors mother stated, debtor is not available. Once again we explained the process and until we do not receive the proper documentation, we are unable to release the property to a 3rd party. We can schedule the appointment for the debtor with out any further delay, but he must come in person. By law, policies and procedures we are required to have a 3rd party personal property release if an immediate family or friend is picking up the personal belongings on behalf of the debtor. We have provided the phone number to the forwarding company that assigned the repossession order to us, in order for them to expedite the 3rd party personal property release. This is something that the debtor must put in motion. Unfortunately we can not do this on our own, due to other parties being involved such as the lienholder and forwarding company 

   

  Once we have the release, we will schedule the appointment with further hesitation. 

• Initial Complaint

  Date:07/24/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 07/24/24 they attempted to tow my car for being parked improperly. I was 5 feet from my vehicle and attempted to move it prior to them actually picking it up. They seen me and continued to approach my vehicle I got in to remove it then he continues to hook and lift it. He then demanded cash to put it down. I had to pay to avoid paying triple for an actual tow. They refused credit card transactions and I received no receipt of the transaction. They claimed the vehicle was abandoned, but if I was able to move it before they got it hooked up how is this abandoned ? Deceitful practices at best. However this business seems as though its a scam they use to play they system. This is the most unprofessional business interaction I have experienced. BBB please shut them down. They have an F rating. Seems clear to me they are not a good business.

  Business Response

  Date: 07/25/2024

  Unfortunately ****************** has made a complaint against the wrong company. We are a repossession agency and we do not do tow aways and we do not run the ******* area. Split Second Towing and Transport is located ************************************. We are located in *******, *** 

• Initial Complaint

  Date:04/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was picked up for repossession from split second towing on Monday April 15,2024. It was a misunderstanding on my part and I take ownership of that. I offered to pay the money owed before the tow truck driver took my car away. I paid the money the next morning and waited all day for split second towing to call back with an ***********. I finally got a hold of ******* at split second this morning (Wed) and am being told the earliest time I can pick up my car is Tues April 23 at 2pm. I have a special needs child and this is my only vehicle. I have a job at the airport that I work full time. There is no public transportation where I live. This is completely excessive to have to wait 6 MORE days for my car. I have an important doctor *********** for my special needs child tomorrow morning.

  Business Response

  Date: 04/18/2024

  Order for repossession was assigned to Split Second Towing and Recovery, LLC by forwarding company representing TitleMax on 04/15/2024. Unit was repossessed on same date repossession ordered was assigned. Once we have the unit repossessed we are not allowed by law to take any monutary amount to release the vehicle. ********************* did in fact make payment arrangements to TitleMax and redemption documents were sent to our office on April 16, 2024. We spoke to ****** from Instaloan/Titlemax in reference as to her redemption, we  did advise that we do not do same day appointments and the earliest appointment would be for the 25 of April 2024. We also did advise that through company policy we do everything by appointment only. We attempted to make arrangements to get her an earlier appointment but there were no cancellations for an earlier date untill the 23 of April 2024. Unfortunately we did not have ******************** phone number to contact her and advise. ******************** did contact our office the following day April 17, 2024 and advised her that we were able to schedule her for an earlier appointment date of April 23, 2024. ******************** at this time was very disrespectful and irrate. We attempted to explain  to her once again company policies  and she became belligerent. We do understand that everyone  is going through a process in life but unfortunately company policies are just that company policies. We did indeed try to accommodate her to the best of our abilities. 

  We do not feel responsible or should be held in any way liable or agree that we should compensate her for her responsibilities that she failed upon.