Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2022

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transportation from Animal Kingdom Lodge, Jambo House to MCO on July 3, 2022 Confirmation # ****** Amount paid was $131.10 Kathy issued a refund of$65.55 on 7/11 as a "start", knowing the situation was not resolved. The driver moved the vehicle 3 feet WHILE PASSENGERS WERE IN THE MIDST OF BOARDING. HAPPY LIMO is NOT recommended! NOT SAFE! Both side doors of the van were open, the stool down, and we were instructed to board the vehicle. One person went inside, a second person was halfway in, with one foot on the step stool and the other in the van when the DRIVER DROVE FORWARD 3 FEET!! The driver said "they" told him he had to move forward. WHAT!?? I'm grateful nobody was hurt, as I was fortunately paying attention, yelled and grabbed the child! There could have been a serious injury. One of us older folks would have gone down for sure. I've kindly called the company to speak with the manager SIX TIMES within a week of the incident to resolve/acknowledge the situation and recommend this particular driver receive more training, but have only been put off with one excuse after another. SADLY, HAPPY LIMO CLEARLY DOES NOT CARE ABOUT THE SAFTEY OF THEIR CLIENTS.

  Business Response

  Date: 09/06/2022

  Business Response /* (1000, 5, 2022/07/20) */ after receiving this client's complaint, we contacted the driver and he denied this incident from taking place. Since the client provided no proof or evidence, we still issued her a 50% refund. No further action was taken due to the lack of evidence. We consider this matter closed. Consumer Response /* (3000, 7, 2022/07/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) HAPPY LIMO IS NOT SAFE!! DRIVER MOVED FORWARD 3 FEET WHILE PASSENGERS WERE IN THE MIDST OF BOARDING!! HAPPY LIMO NEVER ONCE REACHED OUT TO ME, via email or phone. NO CONCERN WAS SHOWN NOR THE PROBLEM ADDRESSED. MY INTENT upon contacting them was to INFORM THEM OF THE INCIDENT SO THIS PARTICULAR DRIVER,"J", COULD RECEIVE FURTHER TRAINING. Not important, but for the record, I was kind each time I called Happy Limo. *HAPPY LIMO CLAIMS the driver denies this incident occurred, but I doubt they even spoke to the driver. There were 10 PASSENGERS and SEVERAL DISNEY CAST MEMBERS WHO WITNESSED THE INCIDENT! AND I AM CONFIDENT IT HAS BEEN RECORDERED AT ANIMAL KINGDOM LODGE. *HAPPY LIMO also CLAIMS there is no evidence. FALSE. HAPPY LIMO IS denying culpability. I was told by HAPPY Limo that the camera on the vehicle would show what happened. EITHER THERE WERE NO CAMERAS OR THEY FAILED TO PERSUE CAMERA FOOTAGE FROM ANIMAL KINGDOM LODGE, JAMBO HOUSE. THIS INCIDENT DID INDEED HAPPEN. I was never informed they deemed the case closed or if they had indeed spoke with the driver or reviewed camera footage. HAPPY LIMO PLAINLY IGNORED ALL OF THE INFORMATION I PROVIDED THEM. July 3, 2022 11:52 am driver arrives for our 11:45 am airport pick up at Animal Kingdom Lodge, Jambo House. He called to ask if I see "J" in the Happy Limo van, (towing a trailer.) For a minute I thought it was the company checking to see if he had arrived. I still have the call on my phone. He makes his way under the porte chochere and stops. Bell services rolled our luggage out ready to load. The two side doors to the van are opened, the step stool placed for entrance and we were told to get in. One person of our party of 10 got in the van and A SECOND PERSON HAD ONE FOOT ON THE STEP STOOL AND ONE FOOT IN THE VAN WHEN THE DRIVER MOVED FORWARD 3 FEET!! I YELLED GRABBING THE CHILD AND DISNEY BELL SERVICES CAST MEMBERS YELLED AS WELL. The only thing our driver said the entire trip was "THEY TOLD ME TO MOVE FOREWARD AND ALMOST CAUSED ME TO HURT YOU." He did hand us a clip board full of writing with an X at the bottom for us to sign, which we did not sign. July 4, 2022 I CALLED HAPPY LIMO TO INFORM THEM OF THE INCIDENT, the man I spoke with a was very CONDESCENDING, repeating everything I said. He said "NO ONE WAS HURT SO WHAT'S THE PROBLEM?" I decided to call another day and speak with someone else. July 6,2022 2:59 pm I CALL HAPPY LIMO AGAIN and spoke with Glenda. She said the driver was new and her SUPERVISOR, JOHN, WOULD CALL ME BACK once he looked at the cameras to confirm what happened. HE NEVER CALLED. July 7, 2022 2:03 pm I CALL HAPPY LIMO AGAIN and spoke with Glenda a second time. She said her supervisor had not yet spoken to the driver, as he had called in sick. THEY WOULD GET BACK TO ME BY 3 pm THE NEXT DAY. NO ONE CALLED. July 11, 2022 10:30 am I CALL HAPPY LIMO AGAIN and spoke with Kathy. She said THE MANAGER WILL NOT BE IN UNTIL 11:30 am. She had a doctor's appointment but would be back by 2 pm, and THEY WOULD CALL ME BACK. During this call she said "I'm giving you a 50% refund right now ($65.55 of the $131.10 total, $158.10 including tip, which yes, for some reason I tipped the driver.) I told her it was a start, but it wasn't the money I was calling about. THEY NEVER CALLED. July 12, 2022 11 am I CALLED HAPPY LIMO AGAIN. KATHY WOULD CALL ME BACK BY 1 pm. THEY NEVER CALLED. July 14, 2022 3:24 pm I CALLED HAPPY LIMO AGAIN.THE MANAGER ON DUTY WILL GET BACK WITH ME. THEY NEVER CALLED. Our ride from the airport to the resort on June 26, 2022 with Daniel as our driver was uneventful and he was very professional. I understand many people have used the services of Happy Limo with great success. THE PROBLEM IS IF YOU HAVE ANY KIND OF ISSUE, HAPPY LIMO IGNORES YOU AND KEEPS PUTTING YOU OFF WITH NO INTENT ACKNOWLEDGING WHAT HAPPENED. I WILL NEVER USE HAPPY LIMO AGAIN AND SINCERELY URGE ANYONE LOOKING TO BOOK THEIR SERVICES TO CONSIDER WHAT HAPPENED WITH MY PARTY. SOMEONE COULD HAVE BEEN SERIOSLY INJURED!! HOW FAR DO I NEED TO GO HERE? MY DESIRE IS NOT A REFUND, BUT HAPPY LIMO, ACKNOWDEGE WHAT HAPPENED AND TRAIN THIS DRIVER SO SOMONE IS NOT SERIOUSLY HURT!! HAPPY LIMO IS NOT SAFE!!

• Initial Complaint

  Date:05/09/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a reservation for a traditional limousine service pick up from the airport for my family's first (and only) trip to Disney World (my son is obsessed with cars). The confirmation said that a driver would be waiting with a sign for us at the bottom of the escalator. When we arrived no one was there to meet us, we stood around for a few minutes before I got a call from the driver that they were late. Our flight came in late after 11 PM and we had four kids with us, but we waited around 20 minutes for someone to come pick us up while taxi's stood there waiting for fares. When they did arrive the vehicle was not at all what we had requested, it was a van with lights inside and the car seats were not installed. It was also evident that the vehicle had been used and not cleaned as there were dirty glasses and empty water bottles. When I contacted the company they blew me off, said a manager would call but weeks later and multiple messages I still have not gotten any response. There was a refund of $21 for the 21 minutes we waited (which is a low estimate), but the cost difference between a van pick up and limousine is $125 minimum. One of the employees tried to tell me that the van we got was an "upgrade" but this is not at all what we wanted and seemed like something that was used for a bachelor party. I have emailed on top of calling and continue to get no response or resolution. The company also attempted to cancel our return (due to my calls and messages of dissatisfaction) without any notice. They sent a refund the day we were scheduled to return which I saw and when I called they put a second charge for a higher amount on my card without authorization for the additional amount. I don't know how else to reach them to get a fair resolution from a company that pretends to give "top" service.