Business ProfileforMaxim Tours, LLC

My group of 23 patrons arranged an 11 day trip to Hawaii which also included a stay in San Francisco and Grand Canyon. Of those 11 days, 3 of them were arranged in such a way that our airline flights were booked in afternoon and nothing was arranged for the morning. When we inquired about these gaps in the schedule, we were informed that we should "just relax on those days". We were never informed of check in times so we were often rushed in the afternoons.



We arranged several excursions through your company at great expense but none of them were arranged correctly. Most days comprised of a *********** lunch or preordered tacos. What happened to the "delicious cuisine" we were promised?



We requested a trip to the Shiv temple. All we got was to see the outside because your company didn't bother checking to see if appointments were needed to tour the inside.



We were told there would be whale watching but no arrangements were made and when we inquired about that, we were given a ridiculous amount of excuses.



We arranged for a trip to Napa valley. Once again your company failed to check on your requirements and didn't make reservations, therefore we couldn't tour any winery and just spent 20 minutes walking around outside.



I am absolutely disgusted with your company and after spending thousands of dollars with you, I expected an elaborate vacation.



I would have been better off arranging my own flights and hotel and having the hotel concierge arrange our excursions.



We will never use your company again and we will be sure to publish this exact email on social media.

Dear Mr.***** thank you for your feedback. I am shocked & sorry to know that you had so many problems on tour and ONLY you had all the problems with timing, food, planning etc. Whereas I have personally spoken to some of the group members and they never felt the way you did perhaps appreciated the tour they had. I have spoken to your main group in charge Bhartiben and her feedback was totally opposite than this your 1 odd feedback. In short to summarize, We have shown more places and attractions then what's committed in the tour package within the time frame we had starting from Iskcon temple which was not part of the program in Honolulu. The group visited some additional attractions in Kauai which were not part of the package. If you want i can reply you with the list vs what's committed. The group visited Shiv Temple and bookings are made for those who perform holy puja archana for hours there. There is no entrance fee to be paid and I do have an email from the temple Panditji that the group can make a visit but no bookings are available for any puja services as they get booked well in advance and your group booking was barely 1 month in advance. This is not a paid attraction for which you are blaming our planning. Its a temple and visit was provided. We can not plan any paid activity which is not included in our package such as whale watching as we had clearly mentioned that to you in email as well. I hope you understand that in tours, some days are easy based on flight times or situations but you did not miss anything that you paid for. In SFO napa Valley tour did not include any wine tasting tour. It was a drive by only. Post covid there are very limited services available in Napa and again my package does not say we we will take you to winery tasting tour. Regarding food, we have provided variety of cuisines from North indian food, south indian food, Home made gujarati food, Fastfood, mexican, italian, sandwiches and extensive dinner buffet with show. I believe we had a very busy program through out leaving a couple of days easy but without missing anything. When its group we have to work around airline availability to make sure we can fly everyone together and accordingly we have to plan the itinerary. Post Pendamic, the whole toursim world has changed with limited availabilities, short staffing in restaurants and everywhere and many other challenges. I hope you understand the efforts that goes in planning. I am surprised you never made a phone call discussing any of your concerns on tour or after tour with our management. It is very easy to threaten people on social media and try to ruin some ones image wrongly after enjoying all the services. I hope we all use this platform with right spirit. We do our work with honesty and integrity. Please feel free to call me if you wish to discuss any further. Thank you Hima

This is not a complete true. I have asked several times for your contact information and it was not provided to me. *************** does not require a month's notice. I checked online that it needs only a few days notice was required. About *********** what's the point of going there if there was no tour appointment was setup. Winery rep came out and said that you guys have not setup appointment so he can't do anything about tour. Where was all the variety of cuisine you claim to have offered? Some of the days we were offered Mexican fast food and ***********. Who goes to Hawaii to eat ***********?

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Temple attendance is by reservation which can be made at
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Unfortunately, there are only a few spaces remaining for April 21st. For such a large group you would need to make a reservation 80 - 90 days in advance.
The monastery grounds do not require a reservation and are open from 9 AM - noon. They have a number of beautiful outdoor shrines. We have a small Rudraksha Forest with a large Hanuman shrine nearby. If you wish to visit it, ask one of the volunteer staff for a map with directions.



*************,

The Monks
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Pls see above msg from the temple monks, you group was not booked 90 days in advance. Secondly, you did visit the temple so i dont know what else you wanted to see in that temple. Napa valley drive was part of the program...wine tour was not included in our package. Whats wrong in having burger, fries and drink as lunch in hawaii..i dont understand what exactly you are looking for. Your group was very well aware that lunches may be local or some times fast food depending on the day program, flight etc . Please feel free to call me if you have any further issues or concerns. Thanks you