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Find a Location

Ascendant Holidays, LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Ascendant Holidays, LLC

      9650 Universal Blvd 121 Orlando, FL 32819

    • Ascendant Holidays, LLC

      PO Box 2043 Winter Park, FL 32790

    • Ascendant Holidays, LLC

      9650 Universal Blvd Ste 121 Orlando, FL 32819-8766

    Business ProfileforAscendant Holidays, LLC

    Travel Club
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.16/5stars

    Average of 44 Customer Reviews

    Customer Complaints

    135 complaints closed in last 3 years

    57 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Ascendant Holidays, LLC has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Ascendant Holidays, LLC

        9650 Universal Blvd 121 Orlando, FL 32819

      • Ascendant Holidays, LLC

        PO Box 2043 Winter Park, FL 32790

      • Ascendant Holidays, LLC

        9650 Universal Blvd Ste 121 Orlando, FL 32819-8766

      Location of This Business
      9650 Universal Blvd 121, Orlando, FL 32819
      BBB File Opened:
      2/16/2018
      Years in Business:
      8
      Business Started:
      4/14/2016
      Business Incorporated:
      1/8/2016
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Orlando Holiday Group
      • Distribution Systems International
      Hours of Operation

      Primary

      M:
      9:00 AM - 6:00 PM
      T:
      9:00 AM - 6:00 PM
      W:
      9:00 AM - 6:00 PM
      Th:
      9:00 AM - 6:00 PM
      F:
      9:00 AM - 6:00 PM
      Sa:
      9:00 AM - 1:00 PM
      Su:
      Closed
      Contact Information

      Principal

      • Luis Ortega, Customer Relations Manager

      Customer Contact

      • Luis Ortega, Customer Relations Manager
      • Mark Biondi, Vice President of Sales
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Customer Complaints

      135 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/30/2024

      Complaint Type:
      Order Issues
      Status:
      Resolved
      My husband and I were sold a "membership" with Ascendant Holidays on April 20, 2024, after arriving to pick up a gift that we "won" on the radio. We were told to expect a 90-minute presentation, and then we would be gifted a cruise or a week stay at ****************. After nearly 6 hours, we signed a contract for a vacation club. We were told it was $2,494 down and that we could cancel anytime. We were also told that this was not a timeshare program. It turns out they enrolled us in a timeshare program. They also limited us to 3 days to cancel the program. We were not provided with full access to our vacation club details until 30 days after they took finaldown payment, but before they took the final payment, my husband spoke with ************************* and requested a refund. This delay gave us no time to compare the information they promised with what the club could actually provide within the 3-day cancellation window. After doing a side by side comparison, there seems to be little reason to keep this vacation club as the discounts, low cost vacation options, and excusive deals to over "thousands of properties" they promised are nothing more than minimal discounts to a limited number of locations during a very limited number of dates. After reviewing the contract more closely with the actual services provided, it seems that we are paying an astronomical fee up front for little return on investment over time. We were sold a vacation club that could be used at our leisure and convenience with locations all over the world. We received a ****** complex timeshare system with a bunch of hidden fees and a complex point exchange system.We have not used any of the "gifts" we received at sign up. We would simply like to return all "gifts," reverse all charges, and cancel our membership.
      Read More

      Customer Reviews

      44 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Tiffany B

      1 star

      07/19/2024

      Stay Away! These people are not who they pretend to be! I paid $99 for a said Carnival Cruise for 2 which they said I could claims a single women! Won over radio..Got to Ascendants Holuday for presentation with a guy name ****** and we were discussing the Presentation.....We were having casual conversation then all of a sudden He states I would only receive a single gle ticket when I was supposed to get 2! They brought on 2 other people to sit down and tell me how am I single as beautiful I am ETC! Long story short they twisted everything around from casual conversations and told me I could not do the presentation alone I had to have a partner....They was literally forcing to me to have a boyfriend and I'm not married or in a relationship!!! I was pissed! These people are a fraud and EVIL IN MY EYES!! How can they pull something like that as professionals?? It clearly states you can be single between age 25-75..They were not accommodating n respectfully rude...Don't listen to anything that sounds to good to be true 9 xs out of 10 it usually isnt!!

      Local BBB

      BBB Serving Central Florida

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