Complaints

This profile includes complaints for Dynasty Vacation Club's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Dynasty Vacation Club

  773 S Kirkman Rd STE 101 Orlando, FL 32811-2046

• 

  Dynasty Vacation Club

  2415 Sand Lake Rd Ste L Orlando, FL 32809-7701

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband bought us a package deal for $700. But no one answers emails or calls in order to book anything. Its like this company is a ghost. You leave a message and no one ever calls you back. It says the package we bought expires in July 2027, but since were unable to get in touch with anybody that might as well be void now.

  Business Response

  Date: 06/18/2024

  Good morning,
  
  We have no record of you being a customer or of you calling us. Could you please provide your husband's name, email, and phone number? We do not have any vacation package associated with your name, email, or phone 
  
  Thank you.

• Initial Complaint

  Date:05/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave the company $500 the first time for three trips. I finally had a trip in mine. I called and set a trip to ********* for **** 22nd to the 25th 2024 they told me because it was a holiday. I had to pay them an extra 200 and something dollars so my total amount that I gave them. was $924 I had to cancel and by the way the $424 they made me give them I had to Zelle it to them then I had to cancel I canceled in plenty of time and I kept texting them emailing them then they finally went and told me that they canceled it for me so I asked for my money back not all of it just the $424 that they made me Zelle to them then they told me theyre going to put it towards the next trip once I heard that I got nervous so I called ********* to make sure they canceled and then the hotel told me that they never even booked it for me. They made me **** them $424 for the Luxor and I have it on tape to be honest. I have everything all my texts. Im good like that. now theyre telling me theyll give me a gift card thats not what I gave them. I have every text and every email that Ive ever sent to them because I always seem to get screwed from certain companies but this one is the worst. Usually I get money back. I even got them saying that they canceled it. Ill actually called the hotel and they told me they never even booked it. And I got proof of that

  Business Response

  Date: 05/14/2024

  ******************************* made a reservation from 5/22/24 to 5/25/24. We submitted his reservation to the resort and requested him to pay the holiday fee due to Memorial Day weekend. Upon his payment, he was also asked to deposit a tour fee to guarantee his attendance, given the issue of people skipping tours in *********. This deposit would be returned in the form of a **** gift card. We sent ****** his confirmation email for the resort, and he was all set to travel.
  However, a month after receiving the confirmation, ****** emailed us to cancel his trip, stating he didn't feel like attending the tour. We promptly communicated with the resort to cancel his trip as per his request. Please note that any fees associated with the trip are non-refundable and will be applied as future credits for fees or taxes on his next trip, as outlined in the contract and explained during our phone conversation.
  When ****** is ready to book again, he can simply give us a call or fill out the reservation form on the website Dynastyvacationclub.com.

• Initial Complaint

  Date:05/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a cancelation of this service due to the following:1) suspected it is a fraudulent organization.2) I did not receiving an email of services after paying.3) Decided to cancel on 11/24/23.4) There is no website accessible at this time - 3rd attachment.

  Business Response

  Date: 05/07/2024

  Good afternoon, unfortunately, your request for a refund has been declined. During the call, you were informed that the package is non-refundable. You filed a dispute with your bank, and we responded by providing all documents and the recording of the call. Amex determined that the charge was legitimately sold. However, you are still able to book with us at any time. Both our websites, Dynastyvacationclub.com and dynastyvacationclub.net, are active and working. Our office hours are 11 am to 5 pm EST, Monday to Friday.

• Initial Complaint

  Date:04/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is unethical and a scam. We didnt cancel our booking on our own. We wrote with question if illness occurs related to pregnancy if theres a courtesy option to reschedule the booking. Instead they read our email as a request to submit for cancellation and stating it is nonnegotiable for us and we must pay the charge. The company didnt read our emails correctly and even tried to stated it was covid related cancelled, which is incorrect as previous email stated precisely that it is pregnancy related and we never first wrote email stating to cancel. We inquired about it but we didn't write as statement to submit cancel.The representative that called us was rude and showed no compassion or willingness to help and lacked customer service support experience. Instead instill fear and intimidation that we will incur charges for early processing fee if we travel in May instead of original booking in April (again they cancelled for us less than 5 business day per their policy. We did our due diligence by informing them with the sudden change in health) and again charge us cancellation He went on to threatening us that then nothing can be done or helped since we didnt want to pay early processing fee to reschedule or renewal to keep the package for another 4-5 years and stated offering us to renewal but since we are not interested in renewing we are going to have to now moving forward incur all the the charges. Based on our email we didnt consent to cancellation and rescheduling or modifying dates first time, which based on their policy it would be no charge.This isnt our first time going through the booking and attended the presentation and tour last year and we met requirements and complied with policies and procedures. This cancellation with the resort should have been confirmed with us before proceeding.

  Business Response

  Date: 04/10/2024

  Your trip reservation remains unaffected, however, we need to safeguard our interests in case you opt out of the tour. The significant discount is contingent upon participating in the tour. ***** has informed us that failure to attend the tour will result in being charged the full price before departing the resort. We proceeded with the cancellation due to the penalty imposed by Luxor if you fail to attend the tour. They have agreed this time to permit the tour without immediate charge, but failure to attend before departing the resort will incur charges.

  Customer Answer

  Date: 04/11/2024

  the documents that the business sent or attached to the complaint case, we do not wish for our personal information to be released to public. Is this something BBB will prohibit to protect our privacy?

  Customer Answer

  Date: 04/11/2024

   
  Complaint: 21551691
  
  I am rejecting this response because:

  Complaint: 21551691
  
  Rejecting this response because: we have already attended a tour in the past year and stayed compliant the entire reservation at West Gate and stayed the entirety of the tour even though we had zero interest in purchasing.  Dynasty Vacation Club's explanation and action would have made more sense to a brand new client/customer but as a returning one and only have been shown with poor customer service and even with demeanor of harsh tones and attitude, that is not acceptable, especially not when you are trying to bring in more business/revenue.  We followed the instructions to check with DVC even when my illness was not related to COVID-19 to ensure we don't end up getting disqualified. We asked in advance if only one of us could present to tour would there be a courtesy to resolving the situation or what we could do. Instead we were responded with emails indicating booking automatically canceled and when we received a phone call via voicemail message stating it would not be any concern with canceling. Emails that came after however indicated the reason for an automatic cancellation was because the severe illness was related to COVID-19 safety and violations. We have informed them this was pregnancy related and we asked for clarification 3-4 days prior when we received the "welcome letter" for instructions to check into Luxor versus the one sent by their subcontracting company, another 3rd party called "Take a break" to check in at *********.  They never responded to that email when we indicated concern to clarify precisely location and time for check in given I will need to plan for accommodation due to pregnancy.  We wrote in the beginning to attempt changing dates and understand it was sold out so no official change request was ever made however we were told subsequently we will be charged a fee going forward if we make any request (their rules were 1st time free; 2nd time $99 fee) and fast-forward to this booking being canceled on us without our formal written consent, we were informed by a man very rude who practically refused to listen to us or respond in a manner that was trying to help us or solve any issue, told us straight up to pay another $299 to keep the booking with additional vacations x 4 up to 5 years extension because ours was approaching expiration date.  We were not interested and because of that, he threatened from that point on when we request or call to get help with reservations we would then have to pay $129 for cancellation fee for the original booking and any vacation dates we provide prior to our booking expiration we would be charged an early booking fee of $122. The dates we offered for submission to him were in June, which is more than 45 days in advance, so not sure why we would be charged early booking fee...He made no sense at all and told us he cannot help and refused to help us and just kept reiterating that the original agent that canceled our booking was the one that made the mistake and he isn't going to help us because we didn't want to renew and pay for another vacation package.  His tone was increasingly rude and threatening trying to fear mongering that if we don't pay up more then we would lose out on our entire package.  I contacted the hotel directly afterwards and explained the situation and even asked to speak to their booking/reservations department manager as well as their wholesale 3rd party vendor booking liaison representative, and they informed me it is not the hotel policy to imposed the charge, and often times they would waive it in unforeseen circumstances like in our case.  I was informed at that point then that it was DVC that persisted to charge the customer even though the hotel was willing to waive it and informed us this is how 3rd party vendors trick customers by charging because they wanted to receive commission.  We called and emailed DVC nonstop and submitted new dates per their instruction in order to not lose our remaining half of the vacation package value and have done our due diligence.  If we voiced our concerns/complaints after skipping out on tour, sure then I can see the radical reasons and legality actions behind that, however we have been responsible and compliant and transparent this entire time, and attended the tour the previous year.  There are records and signs offs were done by their manager on site after the tour.  I had considered purchasing their vacation packages and tell family & friends after our 1st tour last year, however after how we have been treated, so unjustly, we will have to see during their presentation tour and/if we are still traveling since we have yet seen response for our resubmission for future travel dates.
  

  Business Response

  Date: 04/12/2024

  As previously explained, we proceeded with the cancellation 48hrs before check in, because of the symptoms of vomiting and nausea, which would have prevented you from attending any tours, especially considering the prevalence of various viruses and diseases in the world today. This triggers an automatic cancellation according to our policy. You didn't mention pregnancy-related issues until the following day. This will be your final vacation with us and we're glad to be concluding this package, considering the numerous issues with your account stemming from unnecessary occurrences.

  We will look into this matter and investigate the call further. It's important to ensure that all procedures are followed correctly and that our customers are treated fairly. Thank you for bringing this to our attention. As mentioned previously, if you haven't received an email before 5pm on 4/10/24, no additional fees are required.

  Thank you and enjoy your travels!
  

  Customer Answer

  Date: 04/20/2024

   
  Complaint: 21551691
  
  I am rejecting this response because:
  
  We included in writing emailing in regards to the instructions sent to use to check in at a different hotel than the original one sent to us.  We stated in there, my wife is pregnant and need to confirm where to go check in so we can plan and coordinate additional transportation. We have written multiple times since Feb 2023, write again to ****************************************** on April 2023, not once did anyone respond.  Yet calling us for to pay for more promotional package was much more rapid.  Someone just called this morning including information of our upcoming travel and stated we had purchased another one with cruise package for $399 and we know we didnt and he persisted that we did and we will lose out on our deal if things dont get squared away today. This is a total scam on top of a scam, i still fear and threatening to pay more money just to secure not to lose our existing reservation again and again. We HAD wanted all this to be over and avoided even before our package was used up, instead we were threatened over the phone that we would be charge more just to forfeit the package all together. So if this isnt forcing someone to take vacation days off and then spend money to pay for airfare just to keep the remaining forsaken package of $150 and additional unknown charges, that in itself is definition of scam. Theres no investigation as stated, since the same person and the company is complained everywhere online in social media and ****** and here BBB.  We regrettably only found out after purchasing mistaken for Hilton Vacation Club whos more prestigious and well known globally.  Even the hotel we are staying at informed us to stay away from now on since they cannot keep 3rd party travel agencies/vendors off hotel grounds from selling and promoting and the booking/reservations at the hotel that we sought for help from to waive the cancellation fee - even she and her manager and an additional associate said they know our situation was not other customers that just changed their mind last min, they were willing to waive it for us and stated it is DVC that staged it like so, letting their customers know theyll have charge fees when they take as as part of their own commission.  She went on telling us many customers are unhappy and ended up just booking with them directly and offered to help me the awhile afternoon and next day follow up phone call even though she didnt make any money off of us or sell us a room reservation as a direct representative of the hotel. I still have her direct department phone # and her name and her colleagues that all assisted me kept record and timestamped and voice recording/documentations.  So do not blame us as the ones that had been due diligent since the beginning and followed with all obligations since first booking, attended the 3 hour tour and kept room clean and didnt have any issues with incidental charges or security deposits when we were given even an older room with smells pets/vomit versus the other building that was newer and renovated.  These answers from businesses unjustified andinaccurate.

  Customer Answer

  Date: 04/20/2024

  most recent response to business 4/20/24, please allow me to edit before submitting to Dynasty.  Thank you very much.  

  Customer Answer

  Date: 04/23/2024

  We appreciate BBB's assistance.  Just to confirm the case is now closed because the resolution was not achieved and the complaint will be added onto dynasty vacation club's BBB public profile correct?

• Initial Complaint

  Date:03/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/06/2022 ****** ( request my money back or keep my reservation as is and pay no fee of ******) or receive back my ****** for the 2nd vacation of the two and be done all together with this company

  Business Response

  Date: 03/22/2024

  We apologize for any inconvenience you may have experienced. Recently, we have observed a significant number of guests taking advantage of our highly discounted vacation packages by skipping the tour. To ensure guest attendance and avoid issues related to being charged retail prices for skipping the tour, we have implemented a tour deposit policy. This policy requires a deposit to be paid upfront, which will be refunded after you have taken the tour at the location. This measure aligns with the requirement to participate in a tour at each destination you travel to, which is why we offer highly discounted prices.

  Customer Answer

  Date: 03/28/2024

  Hello they cancelled my reservation because i would not remit ******* by ***** no legitimate company should expect me to do this, the person who answered this complaint is the same person that I had the problem with, Mr **** I want to talk to someone above him, he text to my phone that he was responding to this complaint in such a condescending manner, i have all his harassing messages. if this was a policy that was put into place then they should formally have a written document on this stipulation. I paid in advance for these 2 vacations in Dec 2022. I've done these before, and I have always showed up for the appointment. The problem for me is there should have been a notification about this new policy that he states started in 2024- it's funny but when I booked my travel in FEB of ****************************************************************** advance as a safeguard and that I would have to put out an additional ****** dollars plus pay the resort fees to them. (?) I have always paid the resort directly for their taxes and fees upon arrival, the whole thing is inappropriate and fishy, and this man Mr. *** is very pushy and rude. If they would have told me this was a "rule" when I made this booking, then I would have NOT booked my travel with them. I could have gotten a good deal booking in advance through any one of the travel sites. This is such a scam, and they give my money back to me in some gift card?  A MESS- this policy should have been in writing period do not call my phone a month later asking me for almost ******!!! This is unacceptable. I want to speak to whomever is the superior in this establishment. 

  Customer Answer

  Date: 03/29/2024

   
  Complaint: 21473445
  
  I am rejecting this response because:

  Date Sent: 3/28/2024 6:45:38 PM
  Hello they cancelled my reservation because i would not remit ******* by ***** no legitimate company should expect me to do this, the person who answered this complaint is the same person that I had the problem with, Mr **** I want to talk to someone above him, he text to my phone that he was responding to this complaint in such a condescending manner, i have all his harassing messages. if this was a policy that was put into place then they should formally have a written document on this stipulation. I paid in advance for these 2 vacations in Dec 2022. I've done these before, and I have always showed up for the appointment. The problem for me is there should have been a notification about this new policy that he states started in 2024- it's funny but when I booked my travel in FEB of ****************************************************************** advance as a safeguard and that I would have to put out an additional ****** dollars plus pay the resort fees to them. (?) I have always paid the resort directly for their taxes and fees upon arrival, the whole thing is inappropriate and fishy, and this man Mr. *** is very pushy and rude. If they would have told me this was a "rule" when I made this booking, then I would have NOT booked my travel with them. I could have gotten a good deal booking in advance through any one of the travel sites. This is such a scam, and they give my money back to me in some gift card?  A MESS- this policy should have been in writing period do not call my phone a month later asking me for almost ******!!! This is unacceptable. I want to speak to whomever is the superior in this establishment. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 03/29/2024

  You traveled with us to ****** last year. The reason a deposit is required is because locations like ********* have had issues with guests skipping their tours. As mentioned previously, if you skip the tour, you will be charged the retail price before your departure, since you opted not to provide a deposit.Your ********* trip is scheduled for April 14 to 

  Customer Answer

  Date: 04/09/2024

   
  Complaint: 21473445
  
  I am rejecting this response because: there is no resolution or clear answer, they cancelled my travel to Westgate for April 14th and I contacted Westgate about this reservation to ensure cancellation and even the representative that I spoke to said- she found it odd as I did and said fees are paid there, I advised them about this company. Also, this response isn't even complete it trails off. I haven't even gotten there yet, and they are telling me I'm not going to show up and asking me to ***** additional money. They have called my cell phone already like 3 times since this just as recently as yesterday- I recognize their number and they never leave a voicemail- why is this? are they calling to harass me- AGAIN, if this was a rule about ********* bookings it should be in writing I have yet to receive this policy nor was I advised any of this when speaking with bookings in Feb 2024 they don't say anything possibly because people will not book under these stipulations? I definitely would not have. I am still owed travel that I paid for, and I know that I have to use in a certain amount of time which I why I wanted to utilize they cancelled my res so now I'm sure it will be something else. This company needs to fix this problem and should be looked into. If they are not going to correct this, do not call my phone, a legitimate business DOES NOT have these tactics. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 04/09/2024

  The issue with this customer has been successfully resolved, and their trip is still active.
  
  
  
  
  

  Customer Answer

  Date: 04/09/2024

  HI THIS NEW FILE # 646028463EF5A  RE: the latest response from Dynasty The business says they resolved this issue but when I called the resort, told me the reservation was cancelled which I had already booked another room that I had to pay for i am still within the cancellation period of that booking but I have not been contacted by the Dynasty Group. I need a formal communication from them via email if my reservation is still valid because the last time I checked it was cancelled? I will not cancel my other booking until I know for sure the reservation still stands. Thank you for your help with this. 

  Customer Answer

  Date: 04/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me.  I checked with the resort and my reservation.

  is showing for the specified time and I am to pay only 36 and change to the resort. 
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/21/2023 My husband and I received a cold call from Dynasty Vacation Clubs. Describing a vacation package where we would receive 4, 4 day and 3 night vacations for $400. The agreement was that we would have to attend a presentation at each one of our vacations. 2/7/2024 I called a service representative to schedule our first vacation. The service representative stated that I would have to email in my request. She sent me the request form and a list of resorts that I could choose from.2/17/2024 I submitted the reservation form via email.2/19/2024 I received an email confirming our reservation. This email also made first mention of a presentation deposit of $199. My husband and I were never informed of this presentation deposit in the initial call on 11/21/2023 and it was not a part of the terms of our agreement. Furthermore, they will not take a credit card for a payment for the new presentation deposit. They will only accept this presentation deposit in the form of a payment through Zelle or Venmo. Then they will supposedly return the funds on a *************** gift card after our attendance at the presentation.2/26/2024 I receive a phone call from Mr. *** at Dynasty Vacation Clubs demanding I send $199 via Zelle or Venmo or they will cancel my confirmed reservation. I stated that we were never informed of this payment and I would like to speak to a supervisor. He claimed to be the supervisor with no one above him. It is not legal to add to the terms of an agreement after we have signed.3/19/2024 I received another call from Dynasty Vacation Clubs demanding payment via Zelle or Venmo to reserve our presentation spot. I again asked to speak to a supervisor and I asked why were were not informed of the presentation deposit on our intial call (11/21/2023) when we signed up for this package. They stated that the presentation deposit was a new policy that they developed in the last 2 months, after we signed our agreement.

  Business Response

  Date: 03/22/2024

  We apologize for any inconvenience you may have experienced. Recently, we have observed a significant number of guests taking advantage of our highly discounted vacation packages by skipping the tour. To ensure guest attendance and avoid issues related to being charged retail prices for skipping the tour, we have implemented a tour deposit policy. This policy requires a deposit to be paid upfront, which will be refunded after you have taken the tour at the location. This measure aligns with the requirement to participate in a tour at each destination you travel to, which is why we offer highly discounted prices.

  Customer Answer

  Date: 03/23/2024

   
  Complaint: 21472494
  
  I am rejecting this response because: Dynasty Vacation Club has changed the terms of the original agreement by creating a new policy that requires us to pay more money using a payment method that is non-contestable.  Additionally, Mr. *** was incredibly rude and harassed me during the phone conversation.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/26/2024

  We apologize for the inconvenience. Your reservation remains unchanged, and you are still permitted to take the trip. However, please note that if you choose to skip the tour, you will be charged the retail price.

  Customer Answer

  Date: 03/28/2024

   
  Complaint: 21472494
  
  I am rejecting this response because: After it had been stated that my reservation would remain and we would be allowed to tour, I had another representative (******) from Dynasty Vacation Clubs call and badger me about paying my deposit for our tour.  ****** tried to intimidate me by telling me our reservation would be cancelled immediately if I did not provide a presentation deposit using Venmo or Zelle, which are non-contestable forms of payment, and terms that were not a part of the original terms for my vacation package.  I will only accept a full refund for the vacation package OR a written statement that I will not have to provide presentation deposits for the term of this agreement (including all the vacations included in the package).
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/29/2024

  Your ******* trip reservation is still active. Please ensure your attendance at the tour, as skipping it will result in being charged the retail price.

• Initial Complaint

  Date:03/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dynasty Vacation Club falsely advertised vacation packages at resorts. I was told that if I paid $500 Dynasty Vacation Club would provide me discounted stays at **** *************** Resort. After paying the initial nonrefundable fee, I tried to book my vacation package. I was told that I would have to pay another $290.22 in resort taxes before Dynasty could secure the room for me. On Dynasty Vacation Club website (**********************************************************************) the resort price is falsely listed as $3239 and taxes are calculated against this higher number. I called the resort directly and learned that the actual price for a 7-night stay for the dates I requested is $390 and taxes for the stay would be $39 and service charges (resort fees) another $39.

  Business Response

  Date: 03/22/2024

  The package you've purchased entitles you to three trips to any location featured on our website for $500. Essentially, you've paid $166 per trip. The rationale behind this significantly discounted price is the requirement to participate in tours at each location. We always advise our customers to maximize the value of the package by utilizing the trips at all-inclusive locations, where meals and drinks are complimentary. Customers are responsible for all resort taxes associated with their chosen resort. You have the flexibility to switch locations at any time free of charge. However, it's important to note that resort taxes must be paid, as communicated to you during your phone conversation and as outlined in the contract you signed.

  Customer Answer

  Date: 03/22/2024

   
  Complaint: 21466355
  
  I am rejecting this response because: the response does not address the fraudulent practice of 1) inflating the advertised value of the vacation package by Dynasty Vacation Club agents and Dynasty's website and 2) advertising that the price offered through Dynasty Vacation Club is cheaper than booking directly with the hotel.

  Additionally, even if I used the lower $166 figure calculated by Dynasty Vacation Club (instead of the $500 I actually paid) and add their inflated $290 taxes (which is hundred of dollars above actual taxes and resort fees quoted by the hotel), the *********** charged by Dynasty Vacation Club is still higher than the price charged by the hotel, tax and resort fees inclusive.

  Dynasty's false advertising practices should be stopped.

  Sincerely,
  
  ***********************

  Business Response

  Date: 04/02/2024

  We did not engage in fraudulent practices by inflating the price of the resorts we offer. It's important to understand that the cornerstone of our package is the all-inclusive option. As outlined in the contract you signed, guests are responsible for their respective resort taxes. ****, being one of our lower-tier locations, imposes these resort taxes as part of the touring experience we provide. If it is more cost-effective for you to avoid these taxes by not participating in the tours, we recommend considering a different location to utilize your vacation package.All the resorts we offer for the all-inclusive option are high-end establishments that typically retail for $400 per night, offering considerable benefits to you.We will extend your package by an additional year and include a 4-day, 3-night stay in ******* as compensation for the inconvenience.

• Initial Complaint

  Date:03/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased package #DMG-071222-67 on 7/12/2022 with $412 for 3 domestic travel (4 days & 3 nights) and 1 international travel (all-inclusive 5 days & 4 nights).I submitted a booking request at the end of February and someone called me on 3/5 stated that he would need me to Zelle a deposit for $199 to make sure I attend the presentation, which sounds like scam to me. I asked him to send me an agreement or invoice that shows it is a request from Dynamic Vacations and the deposit is refundable.He sent me the email on 3/6 but he said all the hotel is fully booked, but my travel period is unable to be changed and I did sent out the request 60 days in advance as it was not holiday. He said he would try something else and call me back on the next day but he didnt.I called back yesterday on 3/12 regarding this issue, the person whoever answered the phone told me someone would call me back on the same day, which was not happened and nobody called me back.As the company is unable to fulfill my request (and this is the first one) and no one is solving my issue, I would request a full refund for what I purchased.

  Business Response

  Date: 03/14/2024

  Good morning! Your reservation for the Westgate Resort in ********* from May 2nd to 5th is still pending confirmation. Please note that it typically takes 7-10 business days to receive confirmation.
  The reason we require a deposit for the presentation tour is because we've encountered instances where customers in ********* have skipped the tour and were subsequently charged the retail price before leaving. To prevent any misunderstandings, we are now collecting presentation tour deposits. Once you complete the tour, you'll receive the deposit back in the form of a **** gift card of equal value.

• Initial Complaint

  Date:01/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid a vacation package with Dynasty club vacation on the phone. The person I spoke with was ********. I paid for (2) all inclusive vacation (1) non inclusive (1) cruise for $400.00. We are a party of 4 so, Before agreeing to the package I asked ******** if the cruise was for 4 people including childrens and he said yes. I proceeded to buy the package. A few months later I went to book the cruise and I was told by ultimate cruise offer that it does not included childrens only adults. When contacting Dynasty vacation they said I've learned that there has been a recent policy change, and now the cruise is exclusively for adults. However, we have the option to switch to a land resort stay that accommodates both adults and children. Our land resort packages cover 2 adults and 2 children. Could you please specify the location you are looking to book? This will help us connect you with the right representative to assist you. I requested to speak to a manager who contacted me back. His name ******* who had said the same thing and when asked for a refund he refused and just told me to book a land resort instead. I bought this package mainly because of the cruise and now I am been told by a manager to book a land resort instead of policy change. I have been back and forth with this company trying to explain that we are a party of 4 including childrens and we vacation together. This has all been nothing but headaches. I would like a refund as I dont feel comfortable anymore in booking vacation with Dynasty Vacation Club.

  Business Response

  Date: 01/30/2024

  I apologize for the inconvenience you are currently experiencing. You were issued a voucher code in June 2023, which was initially set to expire within 30 days. At present, we are awaiting voucher codes from a different cruise line to fulfill your request. Upon receiving the code, we will promptly issue a new voucher with the updated code to you.

  Customer Answer

  Date: 01/30/2024

   
  Complaint: 21215912
  
  I am rejecting this response because: The voucher was issued in error by the sales person which at that time told me to contact them back when I am ready to book the cruise for them to reissue the voucher. I requested the voucher January 23rd and today is January 30th and have not received any documentation. Also according to Ultimate Cruise Offer, this cruise is only for (2) adults only. No children permitted.
  Sincerely,
  
  *******************************

  Business Response

  Date: 01/31/2024

  We have received the certificate for the cruise, and I have attached it to this. However, please note that adding your two kids to the booking will only be possible after we receive the booking confirmation and you have directly paid the cruise line.

  Customer Answer

  Date: 02/08/2024

   
  Complaint: 21215912
  
  I am rejecting this response because: The certificate was issued for a 4 night cruise. The original package offered a 6 days and 5 nights non inclusive.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 02/09/2024

  As mentioned earlier, the 6-day cruise is exclusively for adults, and the option that accommodates kids is limited to 5 days. This new certificate has nothing to do with Ultimate cruise. As a compensation for the missing day, we have provided you with an additional cruise certificate that can be utilized at any time. This certificate is also valid for 5 days, or if you prefer, you have the option to exchange it for a resort stay.

  Customer Answer

  Date: 02/09/2024

   
  Complaint: 21215912
  
  I am rejecting this response because: Due to Dynasty Vacation Club not able to meet the 5 nights promised per the original package signed by both parties on June 21, 2023, I am requesting a refund from Dynasty Vacation Club.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:01/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  received a marketing call from Dynasty Vacation Club marketing representatives who described travel offers for US and ****** locations. lengthy presentation by representatives for various packages, prices, and locations. agreed to consider some options, including package for 4 nite/5 day stay in ****** with additional 5 day cruise for total $400. stated that I had many questions and would do additional research to make final decision. they offered to send the necessary paperwork to sign and some additional info on locations i qualified as single unmarried traveler (the agreement and location list were emailed separately on 1/4/24. the representative requested credit card info "to hold the offer" until i could review the documents and make a decision, and i provided the info with the clear stipulation that the card would not be charged until after i signed and accepted the offer and terms. the representative agreed stating that "they could not legally charge my card before I signed and accepted the documents. On 1/5/24 I determined that they charged the $400 to my credit card within a few hours of the discussion and before i had signed any agreements. This action was inconsistent to the statements made by the representative and considered by me to be fraudulent since it was done without my formal, written authorization. After reviewing the agreement terms and conditions on 1/4/24, reviewing the list of locations and determining there were too few that i was qualified for that would be enjoyable to visit, and after considering the fraudulent charges to my credit card, i decided was no longer interested in the offer and Dynasty was not a company I could trust and do business with. I sent an email to the Dynasty *************** on 1/5/24 stating clearly i had no intention of either accepting the offer or signing the required documents, and requested that the $400 charge be immediately removed from my credit card. Never received formal reply.

  Business Response

  Date: 01/11/2024

  I hope this email finds you well. I appreciate your recent communication regarding the concerns you've raised about the authorization and subsequent charge related to the travel offer discussed during our recent call.
  Upon reviewing our records, it appears that during the call, you authorized the charge by replying "yes" to the text message sent to you. Our representative explained that the card would be charged since you provided a positive response.
  Furthermore, I'd like to acknowledge your email on 1/5/24, in which you expressed your decision to decline the offer. We did respond formally to your email as shown in the attachment. 

  During the call, you were informed about the specific list of locations available for *************** indicated your willingness to explore the options further. Importantly, you confirmed the authorization of the charge by responding affirmatively to the text message.

  Customer Answer

  Date: 01/15/2024

   
  Complaint: 21116162
  
  I am rejecting this response because:  i categorically deny replying to the text message referred to by the company DTC and agreeing to anything by clicking yes.  i have seen the followup info provided by them seeming to show that i said yes.  i never, at any point in the dealing with DTC, intended to or knowingly, provided any written or electronic reply to company agreeing to acceptance of the travel offer or providing my explicit approval to charge my credit card.  If the company is able to provide any alleged evidence of my approval or saying "yes" to a text it is something derived by some type of electronic or other form of deception or manipulation.  Although I never had any initial thoughts or opinions toward this business about being a scammer or dishonest business regarding their offers, their subsequent actions and allegations--including stating that I replied yes to the text message and continuing to pressure me to accept the offer--confirms for me they are a type of scammer who uses deceptive and high pressure sales tactics to confuse and trick customers into purchasing their products.

   I simply want the company to withdraw or cancel the $400 charge made to my **************** Card and remove me from their contact list and system permanently.  I feel very strongly about this, and the fact that I never intended to, or did actually, accept any specific travel offer or approve any related charges to my card.  Accordingly I will use any and all means available to me to fight these false allegations, claims, and charges until the  company cancels the $400 charge
  and removes my personal information from their records.

  
  Sincerely,
  
  ****** *********************

  Business Response

  Date: 01/16/2024

  Thank you for your prompt response. We have carefully reviewed our records, and it appears that on 1/4/23, we received a reply from the phone number ending in **** authorizing and confirming acceptance of the travel offer with Dynasty Vacation Club. The text approval is on attachment. 

  Customer Answer

  Date: 01/18/2024

   
  Complaint: 21116162
  
  I am rejecting this response because:  i have previously stated very clearly and emphatically that i at no time knowingly, willingly, or intentionally replied yes to any text or email inquiries, or provided any type of written agreement, from Dynasty regarding travel offers.  my statement and position on this will not change because i know what i did and did not do regardless of what claims are made, or fabricated evidence is provided, by Dynasty.  this will be my final reply to such a claim.
  
  Sincerely,
  
  ************************************; 1/18/2024