ComplaintsforGlobal Traveler

• Initial Complaint

  04/18/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This company sent me an email about paying for a TSA precheck review. I thought it was an official email regarding a TSA precheck appt that I have today. I will own that I should have read the email more closely. I realized my error within in minutes of submitting the payment. I called my credit card and paypal and placed a dispute request. I also attempted to contact the company by phone and email. On the phone, every option you choose results in a hangup/lost call. So you cannot reach someone by phone. I emailed them, calling this a scam and requesting a refund. They responded with what looks like a premade email that says they are legitimate but did not offer to refund my money. They say I will be contacted which I doubt will happen. They haven't had time to provide a service for me, therefore, there is no reason a legitimate company shouldn't be willing to provide a refund.

  Business response

  04/27/2023

  Campinas, April 27, 2023.
  
  Dear Better Business Bureau,
  We came through this letter to explain and prove the sale referring to complaint ID ******** in the amount of $160.00 date
  of the transaction 04/18/2023.
  Our company offers advisory service for issuing the TSA PRECHECK serving customers around the world through e-commerce. Our differential is the 24-hour service via e-mail and telephone, always helping applicants with relevant information for the approval of the application.
  The entire process is done online, the applicant fills in the form with his personal information, makes the payment with a credit card and receives the result by e-mail. As the client does not wish to continue with our advisory service, we continue with the full refund of the payment in accordance with our refund policy.
  Attached are the documents:
  - Refund policy
  - Refund confirmation email
  - Transaction record / Proof of refund

  Best Regards,
  Global Traveler

• Initial Complaint

  04/17/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Fraudulent website posing as a government agency. Renew my Global Entry certificate and was charged $231.81 on my credit card. I tried calling the listed number on their website (407) 641-3729 and get immediately disconnected regardless of which option was selected. I have no way to cancel and obtain a total refund.

  Business response

  04/27/2023

  Campinas, April 27, 2023.
  
  Dear Better Business Bureau,
  We came through this letter to explain and prove the sale regarding complaint ID ******** in the amount of R$ 1,133.90 date
  of the transaction 04/17/2023.
  Our company offers advisory service for issuing the TSA PRECHECK serving customers around the world through e-commerce. Our differential is the 24-hour service via e-mail and telephone, always helping applicants with relevant information for the approval of the application.
  The entire process is done online, the applicant fills in the form with his personal information, makes the payment with a credit card and receives the result by e-mail. As the client does not wish to continue with our advisory service, we continue with the full refund of the payment in accordance with our refund policy.
  Attached are the documents:
  - Terms and conditions
  - Refund policy
  - Refund confirmation email
  - Transaction record / Proof of refund
  
  Best Regards,
  Global Traveler

• Initial Complaint

  04/10/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I went to the TSA PreCheck site to enroll in TSA PreCheck. The site is a replica of the TSA PreCheck site. It charged me $160 to setup a bogus appointment. I went to TSA PreCheck enrollment center at Staples, 1626 West Orange Blossom Trl, Apopka, FL. They did not have an appointment scheduled for me and said the site was a fraud. I have contacted my credit card company to dispute the transaction. The transaction was processed out of Brazil.

  Business response

  04/20/2023

  Campinas, 20 de Abril de 2023.
  
  Prezado Better Business Bureau,
  Viemos por meio desta carta explicar e comprovar a venda referente a reclamação ID ******** no valor de R$ 822,40 data
  da transação 30/03/2023.
  Nossa empresa oferece o serviço de assessoria para emissão do TSA Precheck atendendo clientes ao redor do mundo através do e-commerce. Nosso diferencial é o atendimento 24 horas através de e-mail e telefone sempre auxiliando os aplicantes com informações pertinentes para a aprovação do pedido.
  Todo o processo é feito on-line, o aplicante preenche o formulário com suas informações pessoais, efetua o pagamento com cartão de credito e recebe o resultado por e-mail. Como a cliente solicitou reembolso através de seu site, seguimos com o reembolso total conforme nossa politica de reembolso.
  Segue em anexo os documentos:
  Politica de reembolso
  - Registro de e-mails
  - Comprovante de transação / Comprovante de reembolso.
  - Email de envio de reembolso

  Atenciosamente,
  Global Traveler

  ------------------------ // -----------------------

  Campinas, April 20, 2023.
  
  Dear Better Business Bureau,
  We came through this letter to explain and prove the sale regarding complaint ID ******** in the amount of R$ 822.40 date
  of the transaction 03/30/2023.
  Our company offers advisory service for issuing the TSA Precheck serving customers around the world through e-commerce. Our differential is the 24-hour service via e-mail and telephone, always helping applicants with relevant information for the approval of the application.
  The entire process is done online, the applicant fills in the form with his personal information, makes the payment with a credit card and receives the result by e-mail. As the customer requested a refund through your website, we proceed with a full refund as per our refund policy.
  Attached are the documents:
  refund policy
  - Email registration
  - Proof of transaction / Proof of refund.
  - Refund submission email
  
  Yours sincerely,
  Global Traveler

• Initial Complaint

  03/29/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Went to renew my global entry application online. Was taken to this bogus website that looked like the official Homeland Security site. They took my personal information and charged me $280 bucks for nothing. This is obviously a scam website used to trick people like me into thinking they are at an official government website. I am worried that my personal information was compromised by this deception.

  Business response

  04/07/2023

  Campinas, 07 de Abril de 2023.
  
  Prezado Better Business Bureau,
  Viemos por meio desta carta explicar e comprovar a venda referente a reclamação ID ******** no valor de R$ 1461,60 data
  da transação 27/03/2023.
  Nossa empresa oferece o serviço de assessoria para emissão do Global Entry atendendo clientes ao redor do mundo através do e-commerce. Nosso diferencial é o atendimento 24 horas através de e-mail e telefone sempre auxiliando os aplicantes com informações pertinentes para a aprovação do pedido.
  Todo o processo é feito on-line, o aplicante preenche o formulário com suas informações pessoais, efetua o pagamento com cartão de credito e recebe o resultado por e-mail. Assim que o cliente solicitou o reembolso conosco, nosso time seguiu reembolsando conforme documentação abaixo.
  Segue em anexo os documentos:
  Política de Reembolso
  - Politica de Privacidade
  - Registros de e-mails
  - Registro da transação / Comprovante de reembolso.
  - Email de envio de reembolso.
  
  Atenciosamente,

  Global Traveler

   

  ------- // -------

   

  Campinas, April 07, 2023.
  
  Dear Better Business Bureau,
  We came through this letter to explain and verify the sale regarding complaint ID ******** in the amount of R$ 1461.60 date
  of the transaction 03/27/2023.
  Our company offers advisory services for issuing the Global Entry, serving customers around the world through e-commerce. Our differential is the 24-hour service via e-mail and telephone, always helping applicants with relevant information for the approval of the application.
  The entire process is done online, the application fills in the form with your personal information, makes the payment with a credit card and receives the result by email. As soon as the customer requested a refund with us, our time continued refunding according to the documents below.
  Attached are the documents:
  Refund Policy
  - Privacy Policy
  - Email logs
  - Transaction record / Proof of refund.
  - Refund submission email.
  
  Yours sincerely,
  
  Global Traveler

• Initial Complaint

  03/21/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  on 3.20.23 I tried to apply for a TSA precheck and this company: Global Traveler, came up with the description that matched the Governments site. Once I completed the application and submitted my credit card information I was not sent anything confirming my transaction. When i investigated further the phone number didn't work, it disconnects when you press the buttons, and I gave them my credit card informationl. They are double the TSA charge and not prioviding any further help.

  Business response

  03/28/2023

  Campinas, 28 de Março de 2023.
  
  Prezado Better Business Bureau,

  Viemos por meio desta carta explicar e comprovar a venda referente a reclamação ID ******** no valor de R$ 838,40 data
  da transação 20/03/2023.
  Nossa empresa oferece o serviço de assessoria para emissão do Global Entry atendendo clientes ao redor do mundo através do e-commerce. Nosso diferencial é o atendimento 24 horas através de e-mail e telefone sempre auxiliando os aplicantes com informações pertinentes para a aprovação do pedido.
  Todo o processo é feito on-line, o aplicante preenche o formulário com suas informações pessoais, efetua o pagamento com cartão de credito e recebe o resultado por e-mail. Assim que recebemos o pedido de reembolso, nosso time de suporte seguiu reembolsando. Por favor veja abaixo.
  Segue em anexo os documentos:
  - Email de confirmação de pagamento.
  - Registro de Emails.
  - Política de Reembolso.
  - Comprovante de transação / Comprovante de reembolso.
  - Email de confirmação de reembolso.
  
  
  Atenciosamente,
  Danilo – Global Traveler.

  -

  Campinas, March 28, 2023.
  
  Dear Better Business Bureau,
  
  We came through this letter to explain and prove the sale regarding complaint ID ******** in the amount of R$ 838.40 date
  of the transaction 03/20/2023.
  Our company offers advisory services for issuing the Global Entry, serving customers around the world through e-commerce. Our differential is the 24-hour service via e-mail and telephone, always helping applicants with relevant information for the approval of the application.
  The entire process is done online, the applicant fills in the form with his personal information, makes the payment with a credit card and receives the result by e-mail. As soon as we received the refund request, our support team continued to refund. Please, see below.
  Attached are the documents:
  - Payment confirmation email.
  - Email registration.
  - Refund Policy.
  - Proof of transaction / Proof of refund.
  - Refund confirmation email.
  
  
  Yours sincerely,
  Danilo – Global Traveler.

• Initial Complaint

  03/17/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was mislead by this site that they were part of the TSA, which they are not. I didn't realize they aren't part of the TSA until there was an issue with my Known Traveler Number. When I went to their site to try to retrieve my number, it was at that time I realized that it was a company and not part of the TSA. I asked for a refund since they couldn't process my renewal but they stopped responding. I tried calling the number but it disconnects no matter what number you press to connect to someone. I am very concerned that I have now shared my PII (passport number) with a fraudulent organization and will have to deal with identity theft in addition to the loss of the money.

  Business response

  03/21/2023

  Campinas, 21 de Março de 2023.
  
  
  Prezado Better Business Bureau,
  Viemos por meio desta carta explicar e comprovar a venda referente a reclamação ID ********  no valor de R$ 1.214,40 data
  da transação 16/03/2023.
  Nossa empresa oferece o serviço de assessoria para emissão do Global Entry atendendo clientes ao redor do mundo através do e-commerce. Nosso diferencial é o atendimento 24 horas através de e-mail e telefone sempre auxiliando os aplicantes com informações pertinentes para a aprovação do pedido.
  Todo o processo é feito on-line, o aplicante preenche o formulário com suas informações pessoais, efetua o pagamento com cartão de credito e recebe o resultado por e-mail. Quando recebemos a solicitação de reembolso, nosso time seguiu reembolsando conforme nossa politica de reembolso.
  Segue em anexo os documentos:
  
  - Política de Reembolso;
  - Politica de Privacidade;
  - Comprovante da solicitação das documentações necessárias para prosseguir com a aplicação;
  - Registro da transação / Comprovante de reembolso;
  - Comprovante de envio da confirmação de reembolso;
  
  Atenciosamente,
  Danilo – Global Traveler

   

  -

   

  Campinas, March 21, 2023.
  
  
  Dear Better Business Bureau,
  We came through this letter to explain and prove the sale regarding complaint ID ******** in the amount of R$ 1,214.40 date
  of the transaction 03/16/2023.
  Our company offers advisory services for issuing the Global Entry, serving customers around the world through e-commerce. Our differential is the 24-hour service via e-mail and telephone, always helping applicants with relevant information for the approval of the application.
  The entire process is done online, the applicant fills in the form with his personal information, makes the payment with a credit card and receives the result by e-mail. When we received the refund request, our team proceeded to refund as per our refund policy.
  Attached are the documents:
  
  - Refund Policy;
  - Privacy Policy;
  - Proof of request for the necessary documentation to proceed with the application;
  - Transaction registration / Proof of reimbursement;
  - Proof of sending the refund confirmation;
  
  Yours sincerely,
  Danilo – Global Traveler

• Initial Complaint

  03/15/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I googled “tsa pre-check” and was sent to a website starting with “tsa”. I entered my info, then paid more than twice the expected amount of $78, I was charged $160.

  Business response

  03/21/2023

  Campinas, 21 de Março de 2023.

  
  Prezado Better Business Bureau,
  Viemos por meio desta carta explicar e comprovar a venda referente a reclamação ID 19598550  no valor de R$ 830,40 data
  da transação 04/03/2023.
  Nossa empresa oferece o serviço de assessoria para emissão do Global Entry atendendo clientes ao redor do mundo através do e-commerce. Nosso diferencial é o atendimento 24 horas através de e-mail e telefone sempre auxiliando os aplicantes com informações pertinentes para a aprovação do pedido.
  Todo o processo é feito on-line, o aplicante preenche o formulário com suas informações pessoais, efetua o pagamento com cartão de credito e recebe o resultado por e-mail. Quando recebemos a solicitação de reembolso, nosso time seguiu reembolsando conforme nossa politica de reembolso.
  Segue em anexo os documentos:
  
  - Política de Reembolso;
  - Politica de Privacidade
  - Registro de e-mail com serviço prestado e envio da confirmação de reembolso
  - Registro da transação / Comprovante de reembolso;
  
  Atenciosamente,
  Danilo – Global Traveler

  -

  Campinas, March 21, 2023.
  
  Dear Better Business Bureau,
  We came through this letter to explain and prove the sale regarding complaint ID ******** in the amount of R$ 830.40 date
  of transaction 03/04/2023.
  Our company offers advisory services for issuing the Global Entry, serving customers around the world through e-commerce. Our differential is the 24-hour service via e-mail and telephone, always helping applicants with relevant information for the approval of the application.
  The entire process is done online, the applicant fills in the form with his personal information, makes the payment with a credit card and receives the result by e-mail. When we received the refund request, our team proceeded to refund as per our refund policy.
  Attached are the documents:
  
  - Refund Policy;
  - Privacy Policy
  - Email registration with service provided and sending refund confirmation
  - Transaction registration / Proof of reimbursement;
  
  Yours sincerely,
  Danilo – Global Traveler

• Initial Complaint

  03/09/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I applied with them for global entry not realizing that it was an International company. They charge me to hundred aI applied with them for global entry not realizing that it was an International company. They charge me $280 which I would like refunded and would like them taken off any of my credential information.

  Business response

  03/13/2023

  Campinas, 13 de Março de 2023.

  Prezado Better Business Bureau,
  Viemos por meio desta carta explicar e comprovar a venda referente a reclamação ID ******** no valor de R$ 1436,40 data
  da transação 08/03/2023.
  Nossa empresa oferece o serviço de assessoria para emissão do Global Entry atendendo clientes ao redor do mundo através do e-commerce. Nosso diferencial é o atendimento 24 horas através de e-mail e telefone sempre auxiliando os aplicantes com informações pertinentes para a aprovação do pedido.
  Todo o processo é feito on-line, o aplicante preenche o formulário com suas informações pessoais, efetua o pagamento com cartão de credito e recebe o resultado por e-mail. Quando recebemos a solicitação de reembolso, nosso time seguiu reembolsando conforme nossa politica de reembolso.
  Segue em anexo os documentos:
  
  - Política de Reembolso;
  - Politica de Privacidade
  - Comprovante da solicitação das documentações necessárias para prosseguir com a aplicação;
  - Registro da transação / Comprovante de reembolso;
  - Comprovante de envio da confirmação de reembolso;
  
  Atenciosamente,
  Danilo – Global Traveler

  --

  Campinas, March 13, 2023.
  
  Dear Better Business Bureau,
  We came through this letter to explain and prove the sale regarding complaint ID ******** in the amount of R$ 1436.40 date
  of the transaction 03/08/2023.
  Our company offers advisory services for issuing the Global Entry, serving customers around the world through e-commerce. Our differential is the 24-hour service via e-mail and telephone, always helping applicants with relevant information for the approval of the application.
  The entire process is done online, the applicant fills in the form with his personal information, makes the payment with a credit card and receives the result by e-mail. When we received the refund request, our team proceeded to refund as per our refund policy.
  Attached are the documents:
  
  - Refund Policy;
  - Privacy Policy
  - Proof of request for the necessary documentation to proceed with the application;
  - Transaction registration / Proof of reimbursement;
  - Proof of sending the refund confirmation;
  
  Yours sincerely,
  Danilo – Global Traveler

  Customer response

  03/14/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  02/27/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Fake provider of expedited TSA Trusted Traveler Clearances. Canceled service within 12 hours of engagement. Requested refund for services and no response.

  Business response

  03/13/2023

  Prezado Better Business Bureau,
  Viemos por meio desta carta explicar e comprovar a venda referente a reclamação ID 19502538  no valor de R$ 1444,80 data
  da transação 22/02/2023.
  Nossaempresa oferece o serviço de assessoria para emissão do Global Entry atendendo clientes ao redor do mundo através do e-commerce. Nosso diferencial é o atendimento 24 horas através de e-mail e telefone sempre auxiliando os aplicantes com informações pertinentes para a aprovação do pedido.
  Todo o processo é feito on-line, o aplicante preenche o formulário com suas informações pessoais, efetua o pagamento com cartão de credito e recebe o resultado por e-mail. Quando recebemos a solicitação de reembolso, nosso time seguiu reembolsando conforme nossa politica de reembolso.
  Segue em anexo os documentos:
  
  Termos e condições;
  - Política de Reembolso;
  - Comprovante da solicitação das documentações necessárias para prosseguir com a aplicação;
  - Registro da transação / Comprovante de reembolso;
  - Comprovante de envio da confirmação de reembolso;
  
  
  Atenciosamente,
  Danilo – Global Traveler

   

  --

   

  Dear Better Business Bureau,
  We came through this letter to explain and prove the sale regarding complaint ID ******** in the amount of R$ 1444.80 date
  of the transaction 02/22/2023.
  Our company offers advisory services for issuing the Global Entry, serving customers around the world through e-commerce. Our differential is the 24-hour service via e-mail and telephone, always helping applicants with relevant information for the approval of the application.
  The entire process is done online, the applicant fills in the form with his personal information, makes the payment with a credit card and receives the result by e-mail. When we received the refund request, our team proceeded to refund as per our refund policy.
  Attached are the documents:
  
  - Terms and conditions;
  - Refund Policy;
  - Proof of request for the necessary documentation to proceed with the application;
  - Transaction registration / Proof of reimbursement;
  - Proof of sending the refund confirmation;
  
  
  Yours sincerely,
  Danilo – Global Traveler

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩