Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a refundable deposit on 10/30/24 in the amount of $300 to hold a vehicle at A1 Financial for 3 days while my wife and I considered our vehicle and financing options. The salesperson, ****** assured me multiple times that the deposit was fully refundable, regardless of whether I purchased the vehicle.Despite these assurances, I was later presented with a document to sign, which stated that the deposit would be retained if I did not take delivery of the vehicle. This directly contradicts the salesperson's verbal statements and constitutes misrepresentation and deceptive practice. The salesman repeatedly stated that the deposit "would come back to be if I buy the car or no." I was coerced into signing under false pretenses. Under Florida law, verbal agreements, particularly concerning refundable deposits, can be enforceable. Such misrepresentation may violate the Florida Deceptive and Unfair Trade Practices Act (FDUTPA). I relied on the repeated verbal assurances when making the deposit and signing the document, believing the original agreement would be honored.The salesman has stopped responding to my texts and calls, and I am out of options to reclaim this $300.

  Business Response

  Date: 03/10/2025

  Good morning, we appreciate as always your concern for improving our service every day, on this occasion we will briefly explain this case.
  It is very difficult for Mr. ***** to have any contact at the time of the reservation with this client, since Mr. ***** is not a salesman, he is the owner and usually has nothing to do with this type of negotiations, in any case it is clearly specified on our website that the deposit is not refundable, and you can read it by clicking on the vehicle you are interested in and at the end, there are instructions on how to reserve a car and what you need and what the rules are, and we do not have it in small letters, we have it in very large letters, in order to offer a transparent service to our clients.

  Customer Answer

  Date: 03/10/2025

   
  Complaint: 22803043
  
  I am rejecting this response because: Verbal assurances were made and those assurances guided my decision to leave a REFUNDABLE deposit.

  I do not care what the website states, I was TOLD in person that my deposit was refundable regardless of whether I purchased the vehicle or not.
  If the deposit is not refundable, your salesman should not have told me REPEATEDLY that the deposit was refundable. 

  I did not sign any papers stating my deposit was non-refundable. If my signature exists on any papers that claim the deposit is not refundable, I was let to sign under false-pretense, as I was told verbally many times that I would get my deposit back.

  If I was PROPERLY informed of the deposit NOT BEING REFUNDED, then I would have left the facility and would NOT have put down a deposit.

  Please issue a refund check and let me know when I may come pick it up.

  
  Sincerely,
  
  **** ***

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/1/24, I presented to A1 financial cars and was assisted by *****. He told me I was approved for a 2014 ****** BRZ. I told the dealership I did not want to sign anything until it is confirmed that I was approved and can take the vehicle. They bring me the paperwork and were quick to collect the down payment of $1500. Right as Im getting ready to leave they will not give me the keys and said the bank had not approved the release of the vehicle yet and Id have to wait until the following day. 3 days go by and theres little to no communication from them. I called and texted every single day with no response. Friday 7/5/24 I presented to the dealership with my husband. ***** then tells me the bank did not in fact approve me and was coercing me into another vehicle. When I asked for my deposit back their response was we showed you other vehicles but you didnt want them and told me I had to wait for the owner, *****, to approve the refund. Another 3 days go by, Im still reaching out to them every day with no response. I post a ****** review explaining my experience within 30 minutes both ***** and ***** called me multiple times threatening to pursue legal action if I dont take down my review.

  Business Response

  Date: 07/24/2024

  We want to thank you for being the mediator and the person in charge of collecting these complaints and reaching a solution and conclusion according to the arguments of each of the parties involved in these cases.

  First of all, to the customer ************************, she just wanted to apply for the *** 2014, we did not induce this person to buy the car, she already came with the intention of purchasing this vehicle and she herself voluntarily filled out the form. application for this vehicle, and we received different responses from the financiers where the majority were denied due to their credit history, it was only approved by the onemain company, she stated that she told us that she did not want to sign anything until she was approved and that we quickly We brought the documentation for him to sign, firstly he is a person of legal age in full use of his faculties and whether or not he signs any document is of his own free will, secondly, it is impossible for him to sign documents at once since this is the financier It has a methodology that everything must be done online, through an application that the client must download on their phone and through that application they must send the documents that the bank needs, such as proof of residence, ID, bank account statements, etc., after doing an interview with a bank representative for verification questions, after the interview ends and she uploads the documents, we receive a call from the finance company and there is where they tell us that the client signs the bank documents. dealer and pay the down payment, for this reason there is no way for the client to sign first before this entire process since the system generates the documents automatically once she finishes the interview, at the time of delivery of the vehicle the bank notifies that they cannot verify the proof of residence that she sent through the application to the bank and that they cannot close the deal and that it was already 8 at night and they could not do anything else, that they had to wait for them to be able to verify the proof of residence. We as a company cannot deliver a car if the deal is not concluded by the bank, much less if there is any document that is being verified by the bank.

  Two days passed when we had full communication with the client, it was even recommended that she get another proof of residence since there seemed to be some problem with the one she submitted to the bank, while the bank continued verifying we looked for options for other cars with other financing companies to have other possibilities if this bank rejected the loan, that is serving a client and looking for solutions, in no way is it forcing anyone to buy anything, the client told us that she did not like any other 80 car that we have in inventory, and that She preferred to continue waiting for the bank, then the bank notified us that it was going to cancel the day because the proof of residence, which was an electricity bill, was false, since they had changed her name and for that reason they canceled everything, because fraud, the clients were notified of this situation and they admitted having scanned and altered the proof of residence, which for us is an unacceptable fact and goes against our policies, our work ethic, the laws of the county, state and federal and most importantly against the morals and good customs of the Country. 

  The owner called the dealer to reach an agreement since we as a company have contract expenses, stationery expenses, work time invested and in our documentation and on our website it is very clear that the deposit is not refundable, much less if it is due to circumstances of fraud.

  These people were kindly received by the owner of the dealer in his office and these people without saying any words began to record and say rude things and act like bad guys and look for problems by shouting, making a scandal and causing death due to this act on the part of the dealer. client and her husband, found it necessary to call 911 and ask the police for help. When the clients saw that they were calling, they left the dealership, got into their car and left.

  Regarding the review on ******* we as a company have the right and duty to contact the people who place a review, first of all to find out what the case is, to propose solutions and to make improvements to our service, but We are also within our right to exercise any resource within the framework of the laws to defend ourselves from comments or false news that *** harm or harm our company and much more if it comes from people who are going above and beyond the laws, the rules. and normal processes for the sale of vehicles, and this person, knowing that he submitted false documents as proof of residence, deleted the review immediately when contacted by our legal department. Likewise, these clients sent their friends who are people who They have never been to our business or purchased a vehicle from our offices to post negative reviews.

   

  We appreciate your efforts so that this is completely clarified, and we are, as always, in the best position as a company to answer or submit any necessary document or that you require to collaborate with the closure of this case. It should be noted that day by day we continue working to[ to improve the quality of our service and provide the best possible attention to our clients. thank you very much for your help

   

   

   

• Initial Complaint

  Date:12/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had bought a truck from them through one main financial.i paid my down payment and transfer fee and they are still holding my tags for another 300 dollars. I've had the truck almost two months now and the deal was finalized almost 2 months ago as well.

  Business Response

  Date: 06/28/2024

  This person committed a crime and they took away his driver's license, and when the documents were sent to the *** they were rejected due to the violations that this person had, and he also had a balance of tols, all of this had to be clarified and paid in order to register the car and deliver your license plate, it is a procedure that does not depend on our company but on the client, after the client paid the *** his balance and obtained a valid Florida ID, the vehicle was able to be registered without any problem and it was I gave him his license plate.

  We want to make it clear that at no time was the problem generated by our company, we are auxiliary to the *** in this matter and we only send the client's information and collect the money, but we do not have any decision-making power to ***** or approve a license plate. , the *** is the entity authorized by the state for these cases.

• Initial Complaint

  Date:07/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 2, 2023, I purchased a 2011 Ford F250 super duty. The down payment required was $5000 down. I only have $4000 down I was told by the dealership that I could give them $4000 and in two weeks to pay the remainder in $1000 I took the vehicle home that was on Friday, June 2, on Saturday, June 3 I attempted to use the vehicle at which I determined that the vehicle had malfunctions I called up the dealership. They asked me to bring the delay asked me to bring the truck back. I couldn’t bring it back on the fourth because it was on the on a Sunday and the dealership was closed so I return Monday morning , on 5 June 2023 at that time I talk to the owners of the place and they told me that they would check the vehicle out and see what they could do to fix it so as I was waiting and waiting and waiting. I finally got the phone call from the the finance nets people that financing the car and they was doing the verification and upon them doing the verification I spoke to the verification person and I told them that , the vehicle had mechanical issues at this point of the vehicle having mechanical issues the owners came outside Cousin and Ferguson and after about an hour more awaiting day they told me the deal was canceled so I love the vehicle. I took my belongings out of the vehicle and I and I went home without the vehicle so I only had a vehicle pretty much one one day with Sunday they I gave them a $4000 deposit on the paperwork. It says that I gave them a $5000 deposit and this deposit was for a down payment for the truck. I left the truck at the dealership since June 5, 2023 and my $4000 is being held without return and all I’m getting from the dealership is that I committed fraud. On July 14 I went to collect my money of what I thought I would get and the owners attempted to have me trespass from the property and I have still haven’t got my refund of $4000.

  Business Response

  Date: 08/04/2023

  This email sent the letter of NO return of down payment, the contract, the AS no Warranty letter and the police card with the case number of the report that we made to this person for buying with false social, I will send in another email, the false social and the letter from the financier where it says that it cancels the deal due to fraud

   

  On 02/06/2023 Mr. ***** *** ******* ** appeared at our dealer with the intention of buying a vehicle and made the application by placing this social number ********** and sending a photo of the social, we sent the information to our financier agent to verify the documents and our agent recommended us to cancel the dael for presumed false social (fraud),We communicated it to the client and he told us that he took that photo from a phone that did not have a good camera that he would send us another one to resubmit the deal, and he sent another photo, which looked very similar to the first one, so we called the client and we asked him to stop by our offices to talk with him about the subject and in our offices he and in the conversation he admitted that the two photos of the social were false, and he showed us a third photo of the social that according to the client was the true social of ********** which in our opinion is a total fraud and we have decided to stop this whole case to our lawyers since we also have as proof the letter from the financier where it says that it cancels the deal for false social plus the three different photos of The social, we are waiting for what our lawyers say to know if we will proceed legally before the county court

  Business Response

  Date: 08/09/2023

  This email sent the letter of NO return of down payment, the contract, the AS no Warranty letter and the police card with the case number of the report that we made to this person for buying with false social, I will send in another email, the false social and the letter from the financier where it says that it cancels the deal due to fraud

   

  On 02/06/2023 Mr. ***** *** ******* ** appeared at our dealer with the intention of buying a vehicle and made the application by placing this social number ********** and sending a photo of the social, we sent the information to our financier agent to verify the documents and our agent recommended us to cancel the dael for presumed false social (fraud),We communicated it to the client and he told us that he took that photo from a phone that did not have a good camera that he would send us another one to resubmit the deal, and he sent another photo, which looked very similar to the first one, so we called the client and we asked him to stop by our offices to talk with him about the subject and in our offices he and in the conversation he admitted that the two photos of the social were false, and he showed us a third photo of the social that according to the client was the true social of *********, which in our opinion is a total fraud and we have decided to stop this whole case to our lawyers since we also have as proof the letter from the financier where it says that it cancels the deal for false social plus the three different photos of The social, we are waiting for what our lawyers say to know if we will proceed legally before the county court

  Customer Answer

  Date: 08/14/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  
  I never signed anything for the non refundable deposit. The signatures are not the same how does any business can just fell great about taking any money from a consumer I had possession of vehicle it was insured and all you can see the truck was sold to me it’s not fair to buy truck one day and return it with owners not willing to fix it they sold car to me with both ssn so it’s was not about the fraud it the truck has mechanical issue the letter from 

  JUAN M******* C******* Phone No* ***** ******** this is a agent if western funding would just tell you you would have to talk to dealer

  how do you just take my family hard earn money don’t respond about fraud when you tried this deal with three financial company’s that were approved how do you sell cars that needs to be repaired

  On the contracts they say I gave $6000

  Your car lot show that I signed something saying I gave $4600 oweing 1400

  I only gave you $4000 and you should not take it as you claim fraud or not

  You can please give money back or sale a car that actually don’t have any issues

  you really taking from my family if you just take the money like you trying to do

  
  Sincerely,
  
  ***** *** ******* ***

• Initial Complaint

  Date:12/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/6/22, I went to the dealer "A1 Financial cars" to buy a 2016 Ford F-150 car which was financed by the bank "Veros Credit" an agreement was reached on the down payment for $4,500 which I gave 4,000 at that time and 500 to pay in 15 days, plus $195 for transfer, we signed contracts all fine, days later the bank contacted me because they needed proof of my address, which I provided right away. December 20 I received a call from the owner Ángel, telling me that I had to pay them extra $1,600 because the bank deducted that from the check they received from bank, supposedly because my bank didn't show how much I've made of income from work which doesn't make sense because I didn't know I have to have all my money deposited indefinitely to get approved especially after I was already approved on Dec. 6th. I contacted the bank and explained what's happening and they tell me that the dealer shouldn't charge me $1,600 outside the deal without a valid reason which they didn't have either. So then tired of them threaten me with repo the car, I asked the dealer that if I paid them the $1,600, if that would go towards the principal of the vehicle or the loan and they said no, that that was for the dealer, like if I'm giving them an extra for no valid reason or proof of why they're asking for extra $1600 without reason when we already made a deal with different term to what they asking for now. Today I received a call from Ángel telling me that I can call whoever I want, but the bank nor anyone else was going to tell him what he was going to do or not with his dealer, then in a threatening tone he tells me that if I don't pay the $1,600 even if I was in a payment plan then they would send a tow truck to lift my car, minutes later, his brother "Pedro" calls me telling me to talk to him instead, he tells me to pay the 1,600 in a payment plan, to which I didn't agree to and proceeded to tell him that after the car came out with many flaws they were supposed to fix and didn't.

  Customer Answer

  Date: 01/04/2023

  ---------- Forwarded message ---------
  From: ******* **********
  Date: Thu, Dec 22, 2022 at 10:57 PM
  Subject: Re: BBB Complaint Case# ******** (Ref#111-90443567-********-3-200)
  To: Better Business Bureau
  
  
  Good night, I am reaching an agreement with the dealer, in which both parties will not be harmed, because there is also a misunderstanding or I don't know what to call it, with the bank that financed the car, so tomorrow we will have a meeting which we will try to discuss a new contract.

  Business Response

  Date: 06/28/2024

  ---------- Forwarded message ---------
  From: ***********************************
  Date: Thu, Dec 22, 2022 at 10:57 PM
  Subject: Re: BBB Complaint Case# ******** (Ref#***-90443567-********-3-200)
  To: Better Business Bureau
  
  
  Good night, I am reaching an agreement with the dealer, in which both parties will not be harmed, because there is also a misunderstanding or I don't know what to call it, with the bank that financed the car, so tomorrow we will have a meeting which we will try to discuss a new contract.

  very good afternoon, first of all we want to apologize for the delay in responding, but we did not know what the process was nor did we have created the account with you.

  In this case we place the client's response at the beginning of the message, since this is a closed case as the client explains in the message sent to you. Likewise, we appreciate your collaboration in resolving any complaint that *** exist, including ours. company is open to suggestions and criticism in order to improve our service.