Complaints

This profile includes complaints for Benji Auto Sales's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Benji Auto Sales

  1301 S Orange Blossom Trl Orlando, FL 32805

• 

  Benji Auto Sales

  3805 S State Rd 7, Hollywood, FL 33023

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i purchased a tesla model 3 from benji auto sales in october of last year. i have contacted them numerous times in attempts to get the paperwork and specifically the clean vehicle seller report so that i can have my own copy of the buyers paperwork and so that i could file my taxes to get the tax credit as per the conversations prior to buying the vehicle. they filed paperwork that says i elected to transfer the credit to them which i did not. they will not provide me the paperwork from the purchase and now today april 15th the will not answer my calls so i cannot file my taxes accurately to get the tax credit. there are many other things about the process of buying this car that have been very similar but to not provide a customer with the papers from purchase and preventing them from correctly filing there taxes is unfair.

  Business Response

  Date: 04/23/2025

  Ms. *****, 

   

  The full deal jacket, including all paperwork, was sent to you at the time of e-signing the contract. Nonetheless if you need copies to be re-sent to you, please reach out to ********************************** and we will gladly provide them to you.

   

  Regards

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello my name is **** **** Im from ****. I purchased a vehicle with benji weeks ago.I traded my 2020 Glb 250 for the 2023 EQB 300. I received the car on the ******* sales person his name is *****. I do not know what the finance manager name was I worked with.I am very frustrated and annoyed with the customer service!My old auto loan company ********* has not received the payoff. And I have been calling every week and nobody has corrected this!2nd the paper license plate is going to expire on 4/11 on the new vehicle and I have not received metal plates and tags registered in **** in my name.I can not drive a car with an expired temporary plate!Please fix this for me immediately!!! And if youre unable to fix this please direct someone who can help me and have them contact me! I am very annoyed calling every day and being tossed around and nobody is answering! My sales person has ignored all my messages!I am currently 25 weeks pregnant with twins and this is the last thing I need to be stressed about!I need all this to be correct asap!If I need to take this up with someone higher up I will. This is unacceptable!

  Business Response

  Date: 04/08/2025

  Hello *** ****, 

   

  We are terribly sorry this situation has caused you stress, we will work promptly on resolving these issues. 

  Accounting confirmed that the payoff your trade in was sent out on 4/4/25, your account should clear no later than next week.

  Please keep in mind that we are in FL and registering a vehicle out of state takes longer than usual. I reviewed our system and the registration is currently being processed. I have also reach out to our title department to see if they can expedite it.

  Customer Answer

  Date: 04/08/2025

   
  Complaint: 23141604
  
  I am rejecting this response because: now I am finding out I have to do a vin inspection in order to complete the registration process! Why wasnt this told to me from the very beginning! 
  

  all this time was wasted when I couldve gotten that done ahead of time. 
  

  and I was not aware of a $4000 energy car credit for taxes? I dont see anything about that in any document I signed! I want that credit for 2026! 
  
  All of this is unacceptable! 
  
  Sincerely,
  
  **** ****

  Customer Answer

  Date: 04/17/2025

  It has been 3 weeks and they still have not paid my payoff to my old car loan! 
  

  I told them I am unfortunately unable to pay both loans thats coming up! This is ridiculous and unacceptable! 
  

  This should have been paid off! I should not be responsible for two car loans when I no longer have my old vehicle! 

  Customer Answer

  Date: 04/17/2025

  It has been 3 weeks and they still have not paid my payoff to my old car loan! 
  

  I told them I am unfortunately unable to pay both loans thats coming up! This is ridiculous and unacceptable! 
  

  This should have been paid off! I should not be responsible for two car loans when I no longer have my old vehicle! 

  Business Response

  Date: 04/23/2025

  Ms. ****, 

   

  Our records indicate that you have been in contact with one of our accounting clerks, ****** *********, and she is working on a resolution for you. Please advise if there's anything else we can assist with.

  Regards

  Customer Answer

  Date: 04/24/2025

   
  Complaint: 23141604
  
  I am rejecting this response because: I do not know who ****** is. I finally received my metal plates from *******. 
  

  However, my old car loan Santander Consumer has not been paid off yet! Now the payment is late! I already emailed ***** multiple times. Called multiple times! And I cant pay two car loans! I am not responsible for my old car when I no longer have it. 
  

  Also, I never signed anything to give $4000 for tax credit to the dealer for a purchase of an electric car. I need that removed! I never signed it I never was informed of it. 
  
  Sincerely,
  
  **** ****

  Customer Answer

  Date: 04/24/2025

  Proof that this is late and not have been paid off yet

• Initial Complaint

  Date:03/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This letter outlines illegal practices, misrepresentations, and safety violations by the dealership, as well as their failure to respond to my attempts at resolution. Summary of Transaction and Violations On March 1, 2025, I finalized the purchase under the following agreed terms: 1. Registration and titling to my Ohio address. 2. Provision of a full service record and inspection report confirming the vehicles safe condition (brakes, tires, suspension, battery, etc.). 3. Completion of minor repairs (rim scuffs, paint chip). 4. Removal of dealership specific service contracts from the final quote. 5. Timely vehicle shipment to my home. Dealership Violations:1. Failure to Provide Signed ************************ Charges Pressured into signing documents under false urgency (threat of losing the vehicle to another buyer). Received signed agreements only on March 12, 2025, revealing an unauthorized $1,995 "Maintenance Contract"directly contradicting our agreement. - Violates the *** Used Car Rule (16 CFR Part 455), requiring accurate disclosure of terms. 2. Undisclosed Vehicle **************** Risks Upon delivery (March 17, 2025), the vehicle had critical undisclosed issues: - Low-voltage battery error, preventing software updates and Tesla ownership transfer. - Three unsafe, mismatched tires (illegal in ****) and undisclosed wheel alignment issues. - Violates the ********-**** Warranty Act (15 U.S.C. 2301) and Ohio consumer laws, which prohibit selling defective/unroadworthy vehicles. 3. Failure to Provide Required Documentation - Delivered without temporary registration, plates, or title, making it illegal to drive. - Violates **Ohio Revised Code ******* (30-day title requirement). 4. Dealerships Refusal to Respond - Dozen+ attempts (calls, texts, emails) since March 1, 2025, ignored by management.

  Business Response

  Date: 04/08/2025

  Hello Mr. ************* are sorry to hear that you had trouble reaching our management team, please allow me to address your concerns below:

  1- Registration and Titling of your vehicle is in process. We are located in ** and title vehicles in another state takes longer due to us having to subcontract a third party tag agency in your state to process it. I double checked our records and your registration has been assigned to an agent on OH and it's being reviewed.

  2-All of our vehicles are inspected and compliant with  FL safety standards

  3-Our records show that your vehicle was sent to a body shop to complete minor repairs. Please keep in mind that these are used vehicles and are sold "As Is"

  4- If you wish to cancel any additional products please email ********************************** she will process the cancellation and refund will be sent to *********** (lienholder) and deducted from your outstanding balance.

  5- As previously mentioned we are located in **, it takes time to find a coordinate transport to another state. Also, your vehicle was sent to a body shop for minor repairs before being dispatched which caused a bit of delay. I understand this process can be frustrating but we work diligently on dispatching vehicles to our customers out of state.

  Please let us know if there is anything we can do to resolve these issues.

  Customer Answer

  Date: 04/08/2025

   
  Complaint: 23131051
  
  I am rejecting this response because many aspects of the original complaint were not completed nor addressed.  I am writing to formally follow up on my complaint dated March 22, 2025, regarding egregious violations and unresolved issues stemming from my purchase of the above-referenced vehicle from Benji Auto Sales (Broward, **) on March 1, 2025, and financed through *********** Auto Finance on March 3, 2025.
  
  
  Failure to Resolve & Lack of Dealer Communication 
  While your office acknowledged my complaint via phone call, the responsethat your Dealer Relations team is "still working to find a resolution with the dealer"is wholly inadequate. As of today (April 8, 2025), the dealer still has not contacted me to address: 
  
  1. Undisclosed critical defects (low-voltage battery error, unsafe tires, alignment issues)
  2.  Missing legal documentation (title, registration, plates), rendering the vehicle illegally undrivable 
  3.  Unauthorized $1,995 "Maintenance Contract" charge, in direct violation of our negotiated terms. 
  

  This ongoing non-compliance breaches: 
  - ************************ (***) Used Car Rule (16 CFR 455) (misrepresentation of terms/condition), 
  - ********-**** Warranty Act (15 U.S.C. 2301) (failure to disclose defects), 
  - Ohio Consumer Sales Practices Act (ORC *******) (unfair/deceptive practices), 
  - **** Rev. **** ******* (title delivery requirements). 
  

  Repair Costs as Potential Resolution
  If *********** and Benji Auto Sales wish to avoid loan cancellation, the dealer must immediately and at their sole expense:
  
  Repair all defects using a Tesla-certified facility, with the following estimated costs (attached):
  --Low-voltage battery replacement
  --Unsafe Tires replacement and address suspension check and related issues
  --Wheel Balancing and Alignment
   Please see attached:

  1.  Discount Tire quote dated 3/21/2025 in the amount of $1421.84
  2.  ********************* quote dated 3/27/2025 in the amount of $1,274.59
  3.  Paint/rim repairs per original agreement: $600 (Body shop estimate)
  

  --Provide all missing documentation (title, registration, plates) within 5 business days.
  --Refund the unauthorized $1,995 "Maintenance Contract" and update the lien holder/financing partner of the reduced financed cost
  
  All repairs must be completed by April 15, 2025, with written proof of payment and repairs provided to me. Failure to meet this deadline will result in immediate escalation.
  

  Notice of Escalation 
  If the dealer fails to resolve this matter by the deadline, I will continue to pursue legal action including but not limited to: 
  1.  File formal complaints with the ***** ***, Ohio Attorney General, and Florida DMV, 
  2.  Pursue legal action for violations of the above-cited laws, including treble damages under Ohios CSPA, 
  3.  Hold Benji Auto and ************************ jointly liable under the *** Holder Rule for the dealers misconduct. 
  

  This letter serves as final notice before escalation. I have acted in good faith for over five weeks;further delay is unacceptable.  
  
  Sincerely,
  
  **** ****

  Phone:  **************

  Email:  ****************************

  Business Response

  Date: 04/23/2025

  Mr. Azis

   

  Our accounting team has informed us that all of your concerns have been addressed and resolved. If you have any remaining questions or need further assistance, please dont hesitate to reach out.

  Best Regards

• Initial Complaint

  Date:03/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2021 polestar 2 November 29th,2024 and I'm still unresolved today March 15th, 2025. This is a list of all the issues I have had to dispute over time. 1) the vehicle was delivered it to wrong address almost 2 weeks after I paid 2) vehicle had no temp tag 3) came with chips in windshield 4) did not come with an EV charger despite being told I'd have one 5) they can't provide second temp tag because of an error on their part 6) poor customer service i became just a number in a filing cabinet after they received my down payment 7) I've made well over 100 calls to them over the past few months weeks and all I get is a "leave a voicemail", "we will get back to you", "I'll call you right back", "I'll leave a note"8) even the general manager was ghosting me not replying to emails or anything 9) they put the car in my co-signers name. I'm currently as of today still waiting on the windshield repair, I've had to send multiple quotes and renew quotes. And I still don't have the title for the vehicle

  Business Response

  Date: 03/18/2025

  Hello *** *****,

  Could you please provide the name of the person the deal is under so we can located. Also, could you please provide information for the person you sent the estimates to so we can get this resolved?

  Thanks in advance

  Customer Answer

  Date: 03/18/2025

   
  Complaint: 23071790
  
  the vehicle was legally purchased with the name ******* *****, I have been working with **** who I sent these quotes to. She has explained to me she has been having issues with *** "cutting the check"
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 03/19/2025

  Hello, 

   

  Accounting has a check ready in the amount of $867.83 for the windshield repair. Could you please confirm your address. 

  ****** *****

  ******************************************

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally reached out to Benji Auto on Friday, February 28th as I was interested in purchasing a 2019 Tesla Model 3 (red) vehicle. I put down a $1500 deposit. My salespersons name is ****** *. I am very frustrated and fed up as there has been absolutely no communication whatsoever throughout this entire profess, and it has been weeks without knowing the status of my vehicle. I have reached out to the dealership more than a dozen times and I either get hung up on, re-routed, or sent to a voicemail box that is always full. At this point in time, I am demanding that I be refunded the $1500 that should be owed back to me as I have exhausted all possible avenues/ options.

  Business Response

  Date: 03/13/2025

  Good afternoon, 

   

  We were advised by our finance manager that we were unable to obtain financing for your deal. We have refunded $1,500 back to the cards you originally made the payments with. Please allow 24 to 48 hours for the funds to show back into your account. The credit receipts have been uploaded to this complaint for your records.

   

   

• Initial Complaint

  Date:03/04/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 26, 2024 was the initial date of purchase. Following the purchase, the title and tag were not received for three weeks. After finally taking possession of the vehicle, significant issues arose, including problems with charging and software updates. Upon inspection at a local Tesla dealership, it was revealed that the vehicle is a salvaged total loss, a fact that was never disclosed during the transaction.This situation raises serious concerns regarding misrepresentation and potential violations of consumer protection laws. Additionally, because *********** financed the purchase and does not finance salvaged total-loss vehicles, it appears that the dealership misrepresented the vehicles status to the financial institution, further compounding the issue.Despite multiple attempts to contact Benji Auto Sales to seek a resolution, the dealership has refused to cooperate. Due to this lack of responsiveness, legal action is being considered, including but not limited to:Filing complaints with the states Attorney General, the ****************************, and consumer protection agencies regarding potential violations of auto fraud and deceptive trade practices laws.Seeking full reimbursement for the purchase price, financing fees, and any additional damages incurred.Pursuing litigation to recover damages, including legal costs and statutory penalties.Despite multiple attempts to contact the dealership, we have been met with no response.

  Business Response

  Date: 03/06/2025

  Good afternoon, 
  The VIN information you provided and your name do not match our records. I was unable to find a deal under ***** ***** on December 2024. Please advise.

  Customer Answer

  Date: 03/07/2025

   
  Complaint: 23021259
  
  I am rejecting this response because:
  The name under the *** number belongs to my mother, ****** *******. 
  Sincerely,
  
  ***** *****

  Business Response

  Date: 03/13/2025

  Good afternoon, 
  
  Ms. ******* already opened a complaint with the BBB and we provided sufficient proof that the vehicle was a clean title a not a re-rebuilt. Ms. ******* also opened a complaint with the FL DMV and the same information was provided to the state which reviewed the information and deemed that dealership was not at fault. 

  The vehicle was purchased from the auction without any damages  and as previously stated it has a clean title. 

  We were also informed that you opened another complaint with the FL DMV for the same issue under your name. We would like to inform you that re-opening a resolved complaint with the state under someone else's name could be considered fraud.

  Customer Answer

  Date: 03/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:03/04/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business falsified loan documents. Claiming I had put $5000 down and they adjusted the sales price by the same amount. They did this so the loan company ******** would accept the loan. They also did not disclose the car they were trying to sell me had 4 accidents on Carfax. They showed me My Carfax only regarding the trade in value of my car. I couldn't take the car home same day because it had so much wrong with it AND I couldn't find insurance for it. I figured I just needed more time to find more reasonable insurance. Well, since it was a Tesla with 4 accidents I couldn't find anything less than $700/mo. So, I left messages, both voice and text letting the business know I had to back out since without insurance the lender ******** wasn't going to complete the loan. I needed a co-signer for the loan, which is fine but the business actually made the cosigner THE Primary Buyer without their permission. She never agreed to that and when we asked before signing, the finance person said the car would still be registered and insured by me so it's FINE. Well the first bill came and it was in HER name, not mine.?!? They kept my $500 deposit, I have been asking for this back but they won't take my calls or return my messages.

  Business Response

  Date: 03/06/2025

  Good afternoon, 

   

  We did not falsify documents, we gave you an incentive of $4,500 because you were purchasing an EV vehicle which has a tax credit that can be used as a down payment.

  The deal has been cancelled and the $500 have been refunded to the card you paid with. 

   

  Customer Answer

  Date: 03/06/2025

  They absolutely falsified the down payment and I have the form attached to prove it.  This was NOT a 1 owner EV rebate eligible vehicle so there was no reason for them to mention that. On the official ************** information they claimed I put $5000 down AFTER they raised the Posted price of the vehicle by the same amount. This was done to fool he lender into accepting my poor credit and poor income.  The swapping Buyer and Co-signer info was also done to get the deal(proof attached).

  Finally, I have NOT received the $500 refund and ****************** is still calling me wanting Payment on 4/1/2025!  II would like to know when my $500 refund is coming. 

  Customer Answer

  Date: 03/07/2025

   
  Complaint: 23021043
  
  I am rejecting this response because:  see attached PROOF of claims in my complaint. 

  In addition, I have not received the $500 refund. 
  
  Sincerely,
  
  **** *****

  Customer Answer

  Date: 03/09/2025

  I received my $500 refund, finally.  Thank you. 

• Initial Complaint

  Date:03/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/2/2025 Amount of Transaction: ******* To Whom it May Concern, On February 18, 2025, I spoke to a sales associate at the business whom I began making the deal with.I put a ******** dollar down payment on a vehicle. After filling out the paperwork I discovered that another vehicle of the same make and model was sold to me instead of the vehicle that was advertised.The associate assured me that the delivery of the vehicle would take between 3 to 4 days contingent upon the approval of the auto loan. The loan was approved on the following day (February 19, 2025). Today is 3/2/ 2025 and I have NOT received the vehicle.Last contact with the dealer was on February 28, 2025. I was told that the sales manager would contact me regarding the matter at hand, but they have yet to get in contact with me. I would greatly appreciate a response from the business on the delivery of the vehicle. Very Respectfully,The Buyer

  Business Response

  Date: 03/06/2025

  Good afternoon, 

   

  I apologize for the delay dispatching your vehicle. I have spoken with our Dispatch team and was informed that the vehicle was picked up today and it's on its way to you (ETA 03/12). For more information please email ************************************************************* 

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Benji Auto Sales through the *********** Auto Navigator application after being pre-qualified by the bank. I then spoke with a ******** ******* through text message.He proceeded to inform me that the vehicle I had inquired about on the phone application was already sold. He showed me several different vehicles by text message photos. I specified the criteria I was looking for which was an excellent exterior and interior condition Tesla Model 3 or Y with less than ****** miles and a clean Carfax with no history of rental fleet use.He showed me photos of a vehicle, the photos of which were actually a recording of a photo on his computer screen and not the actual images. Mr. ******* emphatically described the vehicle as "brand new" and in "excellent condition". I have the text messages to prove it as such. Given his assurance on the condition of the vehicle, I then signed an agreement for a financed purchase of the vehicle on 1/10/2025. Mr. ******* and his finance manager also pressured me to accept a $1295 appearance protection package despite my refusal. The package was originally pre-included at $3,000 until i complained about it's inclusion. In which case they lowered the amount but made it seem as if I was compelled to do it to keep the offer as-is. They also misled me into believing that the vehicle was already at the location of the dealership and told me to inform the bank I had the car in possession to approve the loan transaction. They delivered the vehicle 10 days late on 1/21/25 without any proper tags. They took another 25 days to deliver the physical plates. Once the vehicle arrived it was clear that the condition was far from excellent. The roof glass replacement was quoted at $1770 alone by ******************** and I've already spent $1670 on the tires and alignment.There are thousands of more dollars in paint and part replacements on the body damage.

  Business Response

  Date: 02/27/2025

  Good afternoon, 

  I  apologize for the lack of customer service on the part of our managers, we will escalate your complaint to the GM. 

  Regarding the appearance protection package, we can process the cancellation for you. Please email ***************************************** include your name, VIN# (it is on the vehicle registration) and current mileage. 

  As for the repairs, please bring the car by the dealership we will arrange for a body shop to inspect the car.

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 22996396
  
  I am rejecting this response because:

  I want a GM to contact me directly. The vehicle was delivered to me in *****. I am not able to bring the vehicle to *******. The dealer should be responsible for transport. 

  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 02/27/2025

  Your request has been sent to our **

  Customer Answer

  Date: 03/05/2025

   
  Complaint: 22996396
  
  I am rejecting this response because:The General Manager has not reached me and everyone I speak to when calling the dealership refuses to connect me.
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 03/14/2025

  Customer spoke with the General Manager. We are arranging transport back to the dealership to complete repairs on the vehicle.

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was going to buy a Tesla Model 3 from Benji Autos and asked if there was any past damage on the car.. I was told there wasnt any past damage and so I sent my down payment of $3000. Come to find out I get the car history from another dealer and it shows that it was a salvage car and was repaired. They never told me this and I requested a refund. When I did the next day the manager texted me and said we dont offer refunds, but that is illegal because I did not sign on anything, he basically told my father to shut up and said dont be the reason your son loses $3000. I was in shock, now its been 3 weeks and I call daily nobody picks up and if they do they hang up in my face when I say what im calling for, this is very inconvenient for me because this was supposed to be my first car and I trusted them but i was lied to. I need my refund back there holding my money illegally and procrastinating on purpose, its just not cool. Even when they gave me no other option but to let the car get delivered they never even delivered it, so I dont have $3000 and the car isnt even in my possession, so there literally just scamming me and took advantage of the fact I am young and this is my first vehicle purchase. It is very sad that they are taking my hard worked for money for no reason. The managers are mean and disrespectful. Nobody knows anything apparently. I just want my money back I have all the proof of how they were talking and the promises they made in my phone, hopefully this works or I will take this to another level. This situation is stressing my entire family. I dont want there damaged car they are trying to give me, I want my money, and on top of that the hidden fees they didnt tell me about. The car says 21k but these dudes gave me a 24% interest on it so in 60 months they want me to pay 41k for a damaged car, they are scammers. I need my money.

  Business Response

  Date: 02/27/2025

  Hello, 

   

  I apologize for the poor customer service provided by our manager, and your complaint has been escalated to our GM. 

  As for your refund, please provide us with the last 4 digits on the car you used. The information will be sent to our accounting team to process the refund.