Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ********************************************************* from an auction. I waited a little over a month to receive the vehicle and to get it repaired by their mechanic. When my car finally arrived and was supposedly inspected by their mechanic they called me to go pick it up. the dashboard looked like a Christmas tree because every light the car could possibly have was on. I had the car 1 day and had to also take this car to a mechanic because it was leaking oil like crazy. Paid $400 to get it repaired. I did not take it to them for repairs because according to them they inspected it before giving it to me. After I had the car 2 months I did get behind on 2 payments so they decided to call my insurance company and tell them I wrecked my car and that my car was at the junk yard which was a a complete lie. They filed a fake claim on my insurance policy which is illegal and fraud . I knew nothing about this until I got a call by my insurance company asking about the accident I was supposedly in. I paid one of the past due payments which left me 1 payment behind )2 weeks past due) and the day my next payment was due they came a repossessed the car. I live in ******* and was in **** for a month and they came all the way to **** to take the car. I got the car from mp auto trading but when I called them about the repo they told me they knew nothing about it and that I needed to speak to the lady who takes care of their payments (this lady lives in ******************). They then told me I needed to pay the past due payment and 2 additional payments, they wanted me to pay my insurance bill because I was past due on my insurance (even though I still had insurance and my policy was active) and they also claimed I needed to pay $2,800 for the repo fees. Almost $5,000 for being 1 payment past due. I know i was past due but What they did was illegal. Filing a fake claim on a insurance company for a car that was not in a accident.

• Initial Complaint

  Date:08/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought the first car from them with down payment of 1500 return the car because it has transmission 4x4 issues they gave me a second car and I have to put more down up to 2500 more the second car has abc Suspension issues and among other things 3 was a 2007 Dodge Ram and it over heated I have to pay for the repair at their dealer for 410 dollars not to mention that I have to put 4500 for that truck then it broke again within two weeks now their asking me to pay 1500 so I returned the vehicle back

  Business Response

  Date: 09/08/2022

  Business Response /* (1000, 5, 2022/08/16) */ To whom it may concern: On May 09, 2022, Mr. ******** **********************, purchased a 2007 Dodge Ram 1500, vin: ********************as is, with no faults". A few months after, Mr.********** surrendered the vehicle. We have no problem if the customer wants to pay his past due balance and recover the truck, however, all sales are final, we provide no refunds. We understand that we have honored our part of the deal. As a small family business, our goal is to keep our customers satisfied. If there is anything we need to do to solve this situation we are willing do so. For further information do not hesitate to contact us at 321-299-9004. Thank you in advance for your attention. Respectfully yours, Elizabeth M******* Consumer Response /* (3000, 7, 2022/08/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) It was not a month after two weeks the truck was having issues and I have to pay for the first rapair of the truck The first and second cars was leap that way Business Response /* (4000, 9, 2022/08/17) */ Good afternoon, we have reached out to customer to find a solution to this matter. We have informed the customer on his total balance (past due payments and repairs). customer is more than welcome to call or stop by our office to discuss anything further. Thank you, Elizabeth M******* Consumer Response /* (4200, 11, 2022/08/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) If the vehicles is broken in a month I will personally pay it but 2 weeks of the purchase do all the vehicle that I bought from them I have to pay is there a thing called the lemon law I purchase 3 vehicles from them within 2 weeks all of them are brokedown