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Business Profile

Vacation Rentals

Landmark Vacation Homes

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vacation Rentals.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/31/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    6/21/22 Contracted with Landmark to rent a vacation home for 7 nights in October of 2023. Paid a deposit of $962.60 6/12/23 Paid remaining balance of $758.30 to Landmark 10/20/23 Attempted to check in, but could not enter until 30 minutes past check-in time because we were given the wrong entrance code 10/20/23 After unpacking and getting ready for bed, we discovered bed bugs in several of the beds 10/20/23 Tried contacting Landmark using the emergency number that had been provided. No answer and could not leave a voicemail. We sent an email, but did not get a response until the next morning. In the meantime, we had to evacuate the home at 10:00 pm at night after an exhausting day of travel and find a hotel. We also had other family members that had just arrived at the airport. They had to find a hotel also. 10/21/23 We received an email from Landmark saying that we would receive a full refund in two installments, one on 10/21/23 in the amount of $758.30, and the other on 10/22/23 in the amount of $962.60. 10/21/23 I sent email to Landmark acknowledging their email about our refund and requested that we also receive a reimbursement for our hotel fees. I attached the hotel receipts to that email. 10/27/23 I have not received the second portion of my refund as promised by Landmark and they have not responded to my request for reimbursement of hotel fees.

    Customer Answer

    Date: 11/09/2023

    Update to complaint:  I have now received a full refund from Landmark Vacation Homes, but they have refused to reimburse me for hotel fees. This is the answer they provided in regard to my request for reimbursement:

    "In regards to the hotel fee, we would not be able to reimburse it because this should be claimed with any travel insurance company you had or the insurance with your cc company.
    This was an unpredictable situation. We took action to call out the pest control company to inspect and treat the property when we got notified. We wish we could host you in our accommodation. 

    Best Regards,

    ***** *****
    Manager 
    ******** **** ****** **** ****** *******************************

Landmark Vacation Homes is NOT a BBB Accredited Business.

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