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          Find a Location

          Marriott Vacations Worldwide has 44 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileMarriott Vacations Worldwide

            Vacation Timeshare
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            P O Box 690549

            Orlando, FL 32821

            Get Directions
            Visit Website
            Email this Business
            (800) 860-9384

            Customer Reviews

            1.21/5

            Average of 240 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            287 complaints closed in last 3 years

            107 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 40

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            This company offers Vacation Ownership Sales, Marketing & Development.

            Business Details

            This is a multi-location business.

            Find a Location

            Marriott Vacations Worldwide has 44 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              P O Box 690549, Orlando, FL 32821
              Email this Business
              BBB File Opened:
              6/26/1990
              Years in Business:
              40
              Business Started:
              1/1/1984
              Type of Entity:
              Corporation
              Alternate Business Name
              • Marriott's Newport Coast
              • Legends Edge at Bay Point
              • Marriott Vacation Galleries
              • Harbor Point
              • Timber Lodge at Lake Tahoe
              • Shadow Ridge Villages
              • Crystal Shores
              • Sunset Pointe
              • Marriott's Grande Vista
              • Surf Watch
              • Marriott Ownership Resorts Inc
              • Villas at Doral
              • Marriott Vacation Club International
              • Waiohai Beach Club
              • Desert Spring Villas
              • Royal Palms
              • Summit Watch
              • Ko Olina Beach Club
              • Horizons at Branson
              • Grand Chateau
              • Maui Ocean Club
              • Ocean Watch Villas
              • Mountainside at Park City
              • Marriott Cypress Harbour
              • Marriott's Canyon Villas
              • Ocean Pointe
              • Oceana Palms
              • Heritage Club at Harbour Town
              • Grande Ocean
              • Harbor Lake
              • Manor Club at Ford's Colony
              • Monarch Oceanfront in Sea Pines
              • Sabal Palms
              • Grand Vista
              • Mountain Valley Lodge
              • Grand Residence Club
              • Cypress Harbour
              • Harbour Club at Harbour Town
              • Imperial Palms Villas
              • Streamside at Vail
              • Kauai Beach Club
              • BeachPlace Towers
              • Fairway Villas
              • Marriott's Ko Olina Beach Club
              • Custom House
              • Lakeshore Reserve
              • Barony Beach Club
              • 47 Park Street - Grand Residences by Marriott
              • Marriott Vacation Club at Surfers Paradise
              • Marriott Vacation Club Pulse, Washington D.C. at the Mayflower
              • Marriott Vacation Club Pulse, New York City
              • Marriott's Willow Ridge Lodge
              • Marriott Vacation Club Pulse, San Diego
              • Marriott's Grand Residence Club - Lake Tahoe
              • Marriott's Shelter Cove
              • Marriott's Kauai Lagoons
              • Marriott's Frenchman's Cove
              • Marriott's St Kitts Beach Club
              • Marriott Vacation Club Pulse, South Beach
              • Marriott's Mai Khao Beach Club
              • Marriott's Playa Andaluza
              • Marriott's Phuket Beach Club
              • Marriott's Marbella Beach Resort
              • Marriott's Village D'Ile-de-France
              • Marriott's Aruba Surf Club
              • Marriott's Aruba Ocean Club
              • Marriott's Ocean Pointe
              • Marriott's Timber Lodge
              • Marriott's Crystal Shores
              • Marriott's Newport Coast Villas
              • Marriott's Desert Springs Villa I and II
              • Marriott's BeachPlace Towers
              • Marriott's Maui Ocean Club
              Business Management
              • MVW Customer Advocacy, Customer Advocate
              Contact Information

              Principal

              • MVW Customer Advocacy, Customer Advocate

              Customer Contact

              • MVW Customer Advocacy, Customer Advocate
              Additional Contact Information

              Email Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Timeshares

              Customer Complaints

              287 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/28/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              My wife and I embarked on our timeshare journey in 2003 when we purchased our first property at the ******************** in ***************************. Over the years, we attended numerous presentations. However, our most recent experience, in August 2023 at Marriott Shadow Ridge with representative *******************, has left us deeply disillusioned with the timeshare industry. During the presentation, ****, who introduced himself as a veteran and real estate agent, who presented an enticing proposition: merging our existing Westin timeshare with Marriott to alleviate maintenance fees and provide enhanced vacation flexibility. In a 3-hour discussion, **** assured us that with the merger, our Westin maintenance fees would cease, replaced by lower Marriott fees. Encouraged by this promising outlook, we proceeded to sign under ****'s guidance. Yet, our optimism quickly turned to frustration as **** repeatedly postponed meetings to discuss the merger's intricacies. Despite our attempts to clarify our obligations, ****'s vague responses and rescheduled appointments only deepened our confusion. Our concerns intensified upon receiving Westin paperwork in December, addressed solely to my wife, contradicting ****'s earlier assurances of a seamless transition. In a desperate attempt to resolve the matter, I reached out to Marriott corporate. However, my efforts were met with unhelpful responses and unresolved promises. Feeling abandoned by the company, I decided to visit **** Desert ************* in January 2024, hoping to find some clarity. Unfortunately, my visit only resulted in further frustration, as I encountered bureaucratic hurdles and a disheartening sales pitch unrelated to our concerns. ****'s misleading assurances and Marriott's lack of accountability have not only tarnished our experience but also eroded our trust in the company. We can no longer remain affiliated with Marriott and demand nothing short of a full cancellation of our contract and a prompt refund.
              Read More
              Read 286 More Complaints

              Customer Reviews

              240 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Jennifer M

              07/14/2024

              Unbelievably bad customer service. Regretting every ***** I spent. While I have enjoyed my destinations the corporate office has made my experience miserable

              Marriott Vacations Worldwide Response

              07/18/2024

              We truly apologize about your concerns. If there as any specific situation or concerns you have, please contact our ***** Services teams at ************.
              Read 239 More Customer Reviews

              Local BBB

              BBB Serving Central Florida

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

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              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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