ComplaintsforWyndham Destinations

• Initial Complaint

  08/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  BBB unable to locate business

  More info

  We were sold new points in a second account because we could get a discount and we were assured that combining the accounts after 6 months was a quick and painless process that generally took 4-6 weeks. In January we reached out to get the process. It took to weeks to hear back. around February 12th we submitted the forms. We didn't hear any thing back. In March we reached out and were told the process started February 23rd, and it took ***** business days. IMay 7th we were told we were ready to sign. May 8th it was signed. May 22nd we were told it was received and took another ***** business days to complete. June I called and was told they were with in their time frame and we should call back in August. I called today and the process was finished 30 days ago. During this whole time we have been paying dues. Had to cancel our reservations. And pay out of pocket for a vacation some where else.On top of this we have another account to combine so we have another 8 month process to look forward to. In addition to the above delays. Calling in has been a colossal problem with hours spent on hold between departments, reps who can't clearly answer simple questions like how many steps are still left.

• Initial Complaint

  08/08/2024

  Complaint Type:

  Product Issues

  Status:

  BBB unable to locate business

  More info

  I am writing to express my severe dissatisfaction with Wyndham Resorts concerning my timeshare ownership, which I believed to be a prestigious "founder" membership with exceptional benefits. Purchased in November 2022, this membership was sold to me with promises of exclusive perks and financial advantages, including the ability to use points for various travel needs and rental opportunities. However, these promises have not materialized. The booking process is excessively complicated, and the points system appears designed to be confusing and unbeneficial. Additionally, maintenance fees have continued to rise, and recent changes to rental policies have rendered my membership nearly worthless. Despite repeated attempts to resolve these issues and cancel my contracts, I have been met with obstacles and unfulfilled assurances. I am seeking a full cancellation of my timeshare contracts and a refund of any payments made, as the benefits initially promised have not been delivered.

• Initial Complaint

  08/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Date of Sale: 6/7/2024 Rescission Period: 10 Calender Days Cancelation Postmark Date: 6/10/2024 Contact# ************ They charged $2070.90 to Citizens pay, $184.15 to my **** of America card and took the dues $318.79 I sent to pay for my original credits. They sent me to collections for payments on the $18000 balance they financed. They refuse to acknowledge the proof of cancelation I have sent to them several times. They said they received once but that the postcard was 7/1/24 which was too late. So again I sent for the 5th time proof of mailing, of postcard and proof of delivery. I am receiving collection calls and no acknowledgement of cancelation. This affecting my health and finances.

  Customer response

  08/07/2024

  ***********************, sales experience specialist owner resolution and strategy, is the person assigned to my case # ********.  He said that any resolution ca take at least 2 months.

  Business response

  08/09/2024

  CASE ID: ********
  RE: BBB Case ********, *****************************
  
  DATE: August 9, 2024
  
  BBB of ***************, Inc.
  Attn: ***************************, Consumer Affairs
  ***********************************************************************
  
  Sent Via Online
  Dear ********************:
  
  Thank you for contacting WorldMark by Wyndham. Listening to comments from our owners,members, and guests is an important part of our ability to enhance the service we provide. 
  
  This posting is to advise ******************** concerns are currently under review by another specialist from the Sales Experience Specialist Team.  The most recent communication was on 08/09/2024 to ****************** today advising concerns are being addressed by another specialist.

  At this time the case notes indicate that the Sales Experience Specialist assigned to the owners case by the name of ************ spoke with the above-mentioned owner on 08/02/2024 to get further clarifications of their concerns.

  We hope that the information presented above explains that ******************** case is diligently being worked on and once a resolution has been determined, they will be notified by the Sales Experience Specialist.
  
  Thank you again for contacting WorldMark by Wyndham.
  
  
  Warm Regards,
  *********************** *****
  Better Business Bureau Liaison
  Sales Experience Specialist, Owner Resolution &Strategy
  
  
  

  
  

  Customer response

  08/09/2024

  I have spoken to several people about this matter at Wyndham since 6/15/2024 and supposedly they were going to look into the matter.  I received a denial in 7/3/2024.   On 7/10/2024, I spoke to ********************, Specialist,owner resolution and strategy ,he opened another case# ********. I corresponded with him on 7/23 and 7/25 at which time he said my case was being escalated for further review.  On 8/2/2024, I emailed *********************, Sales Experience Specialist Owner Resolution & Strategy, my docs with proof of mailing, proof of delivery, return receipt and copies of my request to cancel dated 6/10/2024.  This is at least the 7th time I send Wyndham these copies.  On 8/05/2024 **** gave me a new case # ********, he was submitting the docs for review.  He said that this could take at least 2 months or more, he would keep me updated every 15 to 20 days.  On 8/9/2024, **********************************, BBB ************ Sales Experience Specialist, Owner Resolutions & Strategy, informed me that **** will remain as my point of contact until a final resolution is reached.  As you can see Wyndham as been working on my case going on 2 months and plans to continue reviewing it for at least another 2 months if I am lucky. Mean while I am having to make payments to the account that paid them the down payment and I have been contacted by collection agencies and by Wyndham financial ser. ***** for payment toward the purchase loan of $18000.00. Trying to get Wyndham to honor my right to cancel is already a nightmare.  I don't even want to imagine how much more stressful it will be to get any of my money back.  By law they had 20 days to take care of this matter, apparently they are not bound by any law unless it benefits them. No I am not satisfied.

  Customer response

  08/09/2024

   
  Complaint: 22078842
  
  I am rejecting this response because: It is no different than what they have been doing since  6/11/2024, when it should have been canceled and processed in 20 days,  It is only getting worse, I am losing more money and getting phone calls from collections.  I am stressed and my blood pressure is going up causing my friends and family to worry.  I do not think this matter should take another 2 months or more,  This is ruining my credit and makes me regret ever trusting Wyndham.
  
  Sincerely,
  
  *****************************

  Business response

  08/14/2024

  CASE ID: ********
  RE: BBB Case ********, *****************************
  
  DATE: August 14, 2024
  
  BBB of ***************, Inc.
  Attn: ***************************, Consumer Affairs
  ***********************************************************************
  
  Sent Via Online
  Dear ********************:
  
  We appreciate ****************** sharing their comments and concerns regarding our response to the concerns presented. We have received the reply and would like to provide additional feedback.
  
  As previously mentioned, ****************** has an active case opened and is being handled by Sr. ***** Experience Specialist,************, whom is ******************** point of contact.
  

  At this time, according to the case notes confirms communication has been established with **. ***** Experience Specialist ********************* and is aware the specialist is currently researching all concerns presented. **************** will notify ***************** once a resolution has been reached as there are many moving parts to a case.

  Please be advised that each owner case is reviewed independently, and resolution is on a case-by-case basis. If ****************** has any questions or concerns regarding her active case, we ask that they direct them to ****************.

  Wyndham has no additional information to provide regarding this matter.  All questions or concerns are to be directed to ****************.
  

  WorldMark by Wyndham finds this matter closed and resolved.
  
  Thank you again for contacting WorldMark by Wyndham.
  
  
  Warm Regards,
  *********************** *****
  Better Business Bureau Liaison
  ***** Experience Specialist, Owner Resolution &Strategy
  
  
  
  

  
  

• Initial Complaint

  08/03/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I stayed at Wyndham Shawnee.On my checkout date (7/24/24) I took the hour long sales presentation.I had to make a $40 REFUNDABLE deposit (this makes sure that you show up for the sales pitch).I was promised a $125 reward for my attendance.My wife and I sat through the entire presentation. (well over an hour).As of today (8/3/24) I have not received a refund of my deposit or the promised reward.I have called the only available number ************** This is not answered by humans. The only option is to leave voice mails.I have left 4 voice mails about this matter.No one has returned my calls in 10 days.The email address I have is a NO REPLY address, so that is a dead end.I have stayed at several other Wyndham Resorts.This is the first time I have had any problems.I am feeling like I got scammed.Thanks for any help you can provide.

  Business response

  08/12/2024

  CASE ID: ********
  RE: BBB Case # ********, ***********************************
  
  DATE: August 12, 2024
  
  BBB of ***************, Inc.
  Attn: ***************************, Consumer Affairs
  ***********************************************************************
  
  Sent Via Online
  
  Dear ********************:
  
  Thank you for contacting Club Wyndham. Listening to comments from our owners, members, and guests is an important part of our ability to enhance the service we provide.
  
  A Better Business Bureau complaint was opened for the above mentioned owner on August 3, 2024.  In the complaint **************** stated they paid a $40 refundable deposit for the tour and as of August 3, 2024, they have yet to receive the refund

  We regret to learn of ****************** concerns and we apologize for any inconveniences they may have encountered. While we take all complaints seriously, we review all complaints on their own merit to determine if the allegations alleged can be substantiated.

  Upon further review, we can confirm **************** was refunded $40 to a MasterCard ending in 5765 on August 8, 2024, which **************** should see no later than August 15, 2024. In the event **************** does not see the  refund, I will gladly look further into the owners concern. 

  We hope this information will be helpful regarding the concerns brought forth. 
  
  Thank you again for contacting Club Wyndham.
  
  Warm Regards,
  
  
  
  ********************
  Better Business Bureau Liaison
  Sr. Sales Experience Specialist, Owner Resolutions & Strategy 

  Customer response

  08/13/2024

  My complaint has been resolved.  I was given all the moneys which I was promised.  I have no further need to press this complaint. 

• Initial Complaint

  08/01/2024

  Complaint Type:

  Order Issues

  Status:

  BBB unable to locate business

  More info

  I have attached a letter send to Wyndham previously where I detailed the reasons on my cancellation demand.Thank you,

  Customer response

  08/08/2024

  Hi. Im confused. The last purchase was in 2023, how is that more than 12 months. 

• Initial Complaint

  08/01/2024

  Complaint Type:

  Order Issues

  Status:

  BBB unable to locate business

  More info

  To Whom It May ********* am writing to formally request the cancellation of our timeshare contract with Wyndham Vacation Resorts. Due to unforeseen health issues and circumstances, we can no longer use our timeshare as intended.My husband and I were married on July 29, 2017. I had recently retired at 65, and my husband had retired from the Navy and the state of *******. We first engaged with Wyndham at a home expo in ***********, **, in early 2018, leading to our initial purchase of a 105,000-point timeshare contract.Later, we purchased additional points and traded our initial contract for a second one totaling ******* points. Unfortunately, we faced issues with reservations and trips, and the ******19 pandemic further complicated our ability to use the timeshare. My husbands declining health, exacerbated by his service-related conditions, has prevented us from enjoying the benefits we anticipated.Given our current situation, including my husband's disability and our relocation to a senior living facility, the ongoing financial commitment is a hardship. I request the cancellation of our Wyndham timeshare contract and a refund of any money owed to us.Sincerely,*************************** and ***********************

• Initial Complaint

  07/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am writing to express my profound disappointment with the sales experience I had at the *********** location. I approached the presentation with an open mind. While the presentation by rep. ************** was informative, I reiterated that I was not looking to make any financial commitments at that time. When *****'s supervisor joined us, she inquired whether my credit was locked. This question immediately raised a red flag for me because I had not given any permission for my credit to be run, let alone discussed any such actions. I was adamant that I did not want a hard pull on my credit report. Additionally, I was clear about not being interested in the Wyndham credit card. Both ***** and her supervisor repeatedly assured me that only a soft pull would be conducted. They emphasized that it would merely determine if I qualified for their offer, without any adverse effects on my credit score. Under these repeated assurances, I reluctantly agreed to unlock my credit report. Upon checking my emails later, I discovered notifications about a hard pull. There was also an application for the Wyndham credit card, which I had expressly stated I did not want. I was livid and felt utterly deceived. The representatives actions were a blatant violation of the trust I had placed in their words. It's one thing to perform one's job and try to close a sale, but it is entirely another to lie outright to a potential customer. This deceitful conduct is unprofessional and unacceptable, particularly from a company of Wyndham's stature. It has not only tarnished my view of Wyndham but also raised serious concerns about the integrity of your sales practices. I request immediate action to rectify the unauthorized hard pull on my credit report and the unwarranted credit card application. This includes communicating with the credit bureaus to remove any negative impacts resulting from these actions. It is essential that Wyndham takes responsibility for rectifying this situation promptly.

  Business response

  08/02/2024

  CASE ID: ********
  RE: BBB Case # ********, ************************;   
  DATE: August 2, 2024
  
  BBB of ***************, Inc.
  Attn: ***************************, Consumer Affairs
  ************************************************************************
  
  Sent Via Online
  
  Dear ********************:
  
  Thank you for contacting Club Wyndham. Listening to comments from our owners,members, and guests is an important part of our ability to enhance the service we provide.

  A Better Business Bureau complaint was opened for the above-mentioned guest on July 30, 2024.  In the complaint the guest stated she was repeatedly assured that only a soft pull would be conducted, without the adverse effect on her credit score but guest has since received notifications of a hard pull and a Wyndham credit card application. Guest is requesting for the hard pull and the credit card to be reversed.

  We regret to learn of Ms. ******* concerns, and we apologize for any inconveniences they may have encountered.While we take all complaints seriously, we review all complaints on their own merit to determine if the allegations alleged can be substantiated.

  The Wyndham's credit application process is the same across all of our Vacation **************** as at time of sale, new or existing members who are not able to pay for their purchase in full with cash, have the opportunity to apply for financing; approval is contingent on the their credit worthiness. Club Wyndham's application process offers guests the opportunity to apply for Wyndham Financing, Wyndham Rewards *******, Vacation Club Credit or all three, and application process is done electronically. 

  A credit application is a form used by potential borrowers to get approval for credit from lenders.Information such as the following is required in order to apply for credit:full legal name, date of birth, address, social security number, annual income.Please note that the electronic application does provide the full financing terms and conditions, and credit inquiry disclosure at time of submission. Once submitted guests will either be approved or rejected for financing and subsequent communication is sent directly from the banking institution, whether the consumer opts to make a purchase or not. 

  Please note that the ********* Credit Account Application Acknowledgement discloses the following:

  I have reviewed and agree to the Credit Card Program Terms and Conditions provided on the tablet. If approved, I understand I will receive a 0% promotional Annual Percentage Rate ("APR") on my timeshare down payment purchase for 9 billing cycles, from transaction date, after which the standard variable Purchase APR presented in the Terms and Conditions I reviewed will apply and will be dependent upon my creditworthiness.

  I understand the electronic application that I am completing for a WYNDHAM REWARDS EARNER CREDIT CARD is an individual application in my name only. If I decide not to buy a Wyndham timeshare, I will still receive a credit card if approved.

  I agree that Barclays has a right to and will obtain a credit report in connection with its review of my application and after it establishes a Wyndham Rewards Earner Credit Card account with Barclays, (the "Account"), to administer the Account. I also understand that the Barclays inquiry will be reflected on my credit report.
  
  I understand and accept that ************* Delaware is not a party to the agreement to purchase a timeshare. If approved, any available Cardmember dispute rights are limited to amounts charged to the credit card. To review your dispute rights, please refer to the Cardmember Agreement.

  I understand and accept that Wyndham Vacation Ownership, Inc.,Wyndham Vacation ************** Wyndham ******************************* and each of their respective parents, subsidiaries, employees, affiliates and timeshare resorts, are not parties to the Cardmember Agreement between Barclays and me, do not participate in any extension of credit related to the Wyndham Rewards Earner Credit Card, and have no authority regarding my Account.

  Therefore, based on the credit application documentation obtained, we can verify that **************** was in fact provided with the terms and conditions of the credit application, at which time it was their legal right and responsibility to read the disclosure and determine whether to move forward with the process or decline to move forward.

  Without a way to substantiate that **************** was provided with verbal assurances contrary to the terms and conditions stipulated within the Equifax Disclosure and ********* Credit Account Application Acknowledgement, we as an organization must adhere to what documentation is verifiable: the terms and conditions of the electronic documents signed.

  Due to PII information, a portion of the documents cannot be uploaded into the BBB nor transmitted via email, however, **************** will be provided with all credit authorization copies via US Postal Mail for her record.Until or unless documentation is provided to substantiate fraud/misrepresentation or validity of the document information, the decision is to uphold the documentation signed and received.

  Thank you again for contacting Club Wyndham.

  Warm Regards,
  
  
  
  ********************
  Better Business Bureau ********************* Experience Specialist, Owner Resolutions & Strategy 

  Customer response

  08/09/2024

  I am writing to firmly reject Wyndham's response to my complaint.

  
  Wyndham's response is both disappointing and unacceptable. My complaint clearly stated that I was misled and given verbal assurances by Wyndham representatives that no hard credit inquiry would occur, nor would a credit card application be submitted on my behalf. Despite these assurances, a hard inquiry was conducted, and a credit card application was processed without my explicit consent.  There's a reason why the majority of the complaints against this organization mentions deceptive sales tactics.  The sales staff have the tablets.  They enter your information and press send.  They do NOT read any disclaimers and, in my case, certainly didn't inform me that they were going to apply for a credit card in my name, especially because I told them that I did NOT want to apply for their card and that I did NOT want a hard pull on my credit report.  

  Wyndham's attempt to hide behind generic terms and conditions, while dismissing the verbal commitments made by its representatives, demonstrates a serious lack of accountability and transparency. The fact that Wyndham cannot substantiate the verbal assurances provided by its employees does not negate the fact that these assurances were made and relied upon by me in good faith.  It is evident that Wyndham is attempting to shift the blame onto the customer, rather than addressing the clear misrepresentation and unethical behavior by its sales team. The issue here is not about reading terms and conditions but about the deceitful practices employed by Wyndham representatives to secure a sale.

  I expect Wyndham to take full responsibility for this situation, reverse the unauthorized hard inquiry on my credit report, and cancel the credit card application that was processed without my consent. If these actions are not taken immediately, I will have no choice but to explore all legal options available to me, including but not limited to pursuing claims for misrepresentation and violation of consumer protection laws.  Perhaps I should also explore social media options to see how many other potential Wyndham customers were misled.  I wouldn't be surprised if there's a campaign against them already.  
  

  Wyndham's response does nothing to address the core issue of the unethical sales tactics used by its employees, and I refuse to accept a response that attempts to dismiss my legitimate concerns and grievance.  To remove the inquiries is more than a simple and fair solution.  

  
  I trust that the Better Business Bureau will take this matter seriously and hold Wyndham accountable for its actions.

  
  Sincerely,

  *************************

  Business response

  08/12/2024

  CASE ID: ********
  RE: BBB Case # ********, ************************;   
  DATE: August 12, 2024
  
  BBB of ***************, Inc.
  Attn: ***************************, Consumer Affairs
  ************************************************************************
  
  Sent Via Online
  
  Dear ********************:
  
  We appreciate **************** sharing her comments and concerns regarding our response to the concerns presented. We received the feedback and would like to reiterate our findings and provide additional information.

  Based on the credit application documentation obtained, we can verify that **************** was in fact provided with the terms and conditions of the credit application, at which time it was her legal right and responsibility to read the disclosure and determine whether to move forward with the process or decline to move forward.

  Although the recollections submitted by **************** have been detailed, she has provided no documentation to support her assertion that Club Wyndham representatives made verbal assurances which were contrary to the terms and conditions of what was signed.

  Without a way to substantiate that **************** was provided with verbal assurances contrary to the terms and conditions stipulated within the Equifax Disclosure and ********* Credit Account Application Acknowledgement, we as an organization must adhere to what documentation is verifiable: the terms and conditions of the electronic documents signed.

  In response to **************** request for Club Wyndham to close her credit card application, being this application was signed and approved by ****************, she would be the one to call and cancel her credit card as it is in her name. 

  As stated previously, *************** was mailed all credit authorization copies via US Postal Mail for her record. Until or unless documentation is provided to substantiate fraud/misrepresentation or validity of the document information, the decision is to uphold the documentation signed and received.

  Club Wyndham has no additional information to provide and considers this matter closed and resolved.

  Warm Regards,
  
  
  
  ********************
  Better Business Bureau ********************* Experience Specialist, Owner Resolutions & Strategy 

• Initial Complaint

  07/29/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Signed contract June 6th for what was supposed to be a free owner upgrade Paid $28,000+ so far, owe additional $16,000 plus monthly dues.The original reason for going to the presentation was based on being told they cannot sell us anything and then the agent says we can be upgraded for free.We contact customer care and were told that we were outside the cancellation window, which we were never told about.Please see attachment for additional details.

  Business response

  08/08/2024

  CASE ID: ********
  RE: BBB Case ********, *************************
  
  DATE: August 8, 2024
  
  BBB of ***************, Inc.
  Attn: ***************************, Consumer Affairs
  ***********************************************************************
  
  Sent Via Online
  Dear ********************:
  
  Thank you for contacting Club Wyndham. Listening to comments from our owners,members, and guests is an important part of our ability to enhance the service we provide. 
  
  A Better Business Bureau complaint was opened for the above-mentioned owner on July 30, 2024. In the complaint, ************************* states the upgrade to their ownership made on June 6, 2024, was supposed to be a free owner upgrade.
  

  An initial contact email was sent to *************** on 08/01/ 2024, introducing myself as the Sr. ***** Experience Specialist that will be researching their account and a request to have an initial phone conversation this week for further clarification of the concerns presented. *************** responded on 08/05/2024 with multiple available dates to schedule the appointment.
  

  At this time, I am awaiting to speak with *************** on our scheduled appointment for August 12, 2024, in order to proceed with the research process.
  
  Thank you again for contacting Club Wyndham
  
  Warm Regards,
  
  *********************** *****
  Better Business Bureau Liaison
  ***** Experience Specialist, Owner Resolution & Strategy
  
  

  
  

  Customer response

  08/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and we do have an appointment date of August 12th to speak with ************** regarding this matter and will speak with her to hopefully get this matter resolved.

  
  Sincerely,
  
  ******* & *****************

• Initial Complaint

  07/28/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I filed a previous complaint with the BBB about this company. Complaint # ********. Today, I tried to use the supposed 3 day 2 night stay. I called the number on the offer ************. The representative stated in order to redeem this offer, I would have to go to another 120 minute presentation!!! I already went to one in ************ to get this offer!!!! This is a scam and the company should not get away with this!!! I already lost a ***** Uber voucher because it was invalid and now this??

  Business response

  07/30/2024

  CASE ID: ********
  RE: BBB Case # ********, ***************************
  DATE: July 30, 2024
  
  BBB of ***************, Inc.
  Attn: ***************************, Consumer Affairs
  ************************************************************************
  
  Sent Via Online
  
  Dear ********************:
  
  Thank you for contacting Club Wyndham. Listening to comments from our owners,members, and guests is an important part of our ability to enhance the service we provide.

  A Better Business Bureau complaint was opened for the above-mentioned guest on July 28, 2024.  In the complaint the guest stated had previously filed a complaint and now filing a second complaint as she was not aware one of the requirements to redeem her 3 day / 2 night certificate is to attend a 120-minute timeshare presentation and issues with one of her Uber vouchers. 

  We regret to learn of Ms.***** concerns, and we apologize for any inconveniences they may have encountered. While we take all complaints seriously, we review all complaints on their own merit to determine if the allegations alleged can be substantiated.

  Upon a review of her original complaint, as of July 23, 2024, ************ was provided with supporting documentation which refutes her allegation of being erroneously charged.  A week later ************ proceeded to open another complaint and this time regarding her 3 day / 2 night certificate and her Uber voucher. 

  We kindly ask ************ to view the certificate that was provided and its terms and conditions which clearly disclosure in order to take advantage of the offer, one of the requirements is that she must attend a 120-minute timeshare sales presentation while on vacation and meet the eligibility requirements.  In regard to the issue with one of the Uber vouches, ************ is welcomed to contact the gifting department at the resort which can further review the concern and issue a new voucher if necessary.

  Club Wyndham has no additional information to provide to Ms. ***** repeated complaints and find this matter closed and resolved.

  Thank you again for contacting Club Wyndham.

  Warm Regards,
  
  
  
  Lady ********
  Better Business Bureau ********************* Experience Specialist, Owner Resolutions & Strategy 

  Customer response

  07/30/2024

   
  Complaint: 22055845
  
  I am rejecting this response because:

  There was no mention of attending another presentation!!! As you can see from this card, this hotel stay was suppose to be a gift for attending the first presentation! Shame on your company for false advertising!
  
  Sincerely,
  
  ***************************

  Business response

  07/30/2024

  CASE ID: ********
  RE: BBB Case # ********, ***************************
  DATE: July 30, 2024
  
  BBB of ***************, Inc.
  Attn: ***************************, Consumer Affairs
  ************************************************************************
  
  Sent Via Online
  
  Dear ********************:
  
  We appreciate ************ sharing her comments and concerns regarding our response to the concerns presented. We received the feedback and would like to reiterate our findings and provide additional feedback.

  In response to ************ allegation stating there is no mention of attending another presentation, we once again encourage the guest to read the terms and conditions of the certificate.  This refutes Ms. ***** allegation of false advertising. 

  Club Wyndham has no additional information to provide as the guest was provided with the gift for attending and it is now up to the guest whether she wishes to comply with the terms of the certificate.

  Thank you again for contacting Club Wyndham.

  Warm Regards,
  
  
  
  Lady ********
  Better Business Bureau ********************* Experience Specialist, Owner Resolutions & Strategy 

  Customer response

  07/30/2024

   
  Complaint: 22055845
  
  I am rejecting this response because:

  When being offered this 3 day 2 night stay, there was never a mention of having to go to another presentation by your representatives.  A reasonable person would not expect to have to go to another presentation.  That is ridiculous!!  If you already declined one, why would you consider going to another presentation?  It defies logic.  I have seen many of Wyndham reviews on the BBB website.  I can see I am not alone when it comes to filing complaints against your company. I think that should tell you something. Again, shame on you!

  Sincerely,
  
  ***************************

• Initial Complaint

  07/25/2024

  Complaint Type:

  Order Issues

  Status:

  BBB unable to locate business

  More info

  To Whom It May ********** have been Wyndham Resorts members since February 2013 and are writing to request a release from our contract due to ongoing issues and dissatisfaction.Initially, we were misled during a sales presentation with promises about the flexibility of our ownership, including the ability to sell the unit through a conventional real estate broker. We later found that selling our timeshare was not possible. Additionally, using Wyndham rewards points proved more expensive than paying cash, and our experiences at various resorts have been disappointing. For example, in ****************, a promised restaurant was closed, and a Wyndham-organized trip to ****** involved a poorly maintained, moldy facility with a shuttered restaurant and empty pool.In September 2018, we were persuaded to purchase a second half unit under the assurance that we could sell both units back to Wyndham at 80% of their value. We paid $13,874 towards the second unit and have made 46 payments, but have been told we must pay off the remaining balance before Wyndham will consider buying back our units. This is financially burdensome for us, especially since we are in our late 80s and early 90s, and have no family interested in inheriting this obligation.Given our ongoing issues and the significant financial strain, we request to be released from our contract. We hope for a resolution that will alleviate this burden.Sincerely,***************************** ******************************************

  Customer response

  07/30/2024

  Dear BBB, 
  
  Thank you for your message regarding our complaint submitted on 7/25/2024 against Wyndham Destinations, assigned ID ********.
  
  We understand that the BBB has limitations in processing certain types of complaints. However, we would like to clarify that our current complaint pertains to ongoing issues that have persisted into 2024. While the initial problems may have originated in previous years (2013, 2018), the issues have not been resolved and continue to affect us adversely. 
  
  Given that the nature of our complaint is ongoing, we believe it falls within the purview of the BBB to address our concerns about Wyndham Destinations' business practices and the continuous difficulties we are experiencing.
  
  We kindly request that our complaint be reconsidered in light of the ongoing nature of the issues. Your assistance in mediating this matter would be greatly appreciated.
  
  Thank you for your understanding and cooperation.
  
  Sincerely,
  
  M/M ********

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