Business Profile
Vacation Timeshare
Wyndham DestinationsHeadquarters
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Reviews
This profile includes reviews for Wyndham Destinations's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.04/5 stars
Average of 1,020 Customer Reviews
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Review fromNoreen L
Date: 03/21/2025
1 starHORRID! HORRID, RUDE. My husband and I are WEEK 8 OWNERS of UNIT 326 at Wyndham Palm Aire, Pompano Beach FL. We have been for about 25 years. Over the years when we've tried to use the FIXED DEEDED WEEK the resort has fluffed us off either not having the unit ready, or in the most recent multiple cases, NOT ALLOWING US THE USE OF OUR DEEDED UNIT. absolutely refused us the use, even though I gave them MULTIPLE advance notice calls informing them we WERE coming and were using OUR unit. This is a vagrant breach of contract. Each occurrence, we have INSISTED we are allowed to use our DEEDED unit as we OWN that unit on this specific week. Instead we are FLAT OUT REFUSED and told we have to use another unit as our unit is NOT AVAILABLE as someone else is in it. I am tired of being refused what I own and the SQUATTERS not removed. Ample notice of our plans to use the unit were given and I was assured multiple times that our unit would be ready and available. What are your recommendations other than legal action (which I prefer to avoid)? I am willing to terminate the Time share 100% at $0 to us as this breach of contract is not a good thing to deal with. I am tired of being given different units and told SUCK IT UP BUTTERCUP as we have nothing else, (PATRICK this year) Seeings Wyndham seems SO adamant about taking my DEEDED WEEK from me year after year for their own use, I am willing to hand it back to you as a deed back at 100% your expense. My taxes and maintenance fees are paid to date as I am not allowed BY WYNDHAM to use my DEEDED timeshare unit.Review fromWilliam G
Date: 03/19/2025
1 starOur experience with Wyndham Resorts has been disappointing to say the least and fraught with deception. What began as a simple presentation in Branson quickly devolved into a high-pressure sales environment where we were effectively detained until signing, without proper time to review terms. The promises of lifelong family vacations proved hollow – our "elite status" insufficient without purchasing additional points. So-called "owner updates" were merely disguised sales pitches, each extending well beyond the promised duration while representatives like James Slagter and Colleen Spurgeon employed questionable tactics seemingly motivated by commission rather than customer satisfaction. Critical information was consistently withheld: no public offering statement was provided, maintenance fees remained undisclosed, and despite repeated requests, we never received documentation needed for tax filing purposes. The cumulative experience reveals a systematic pattern of misrepresentation. We were sold a dream but delivered an expensive burden characterized by mounting costs and diminishing value. Based on these fraudulent practices and material omissions, we formally request complete dissolution of our contract with Wyndham Resorts.Review fromJames and Jeanette J
Date: 03/18/2025
1 starMy husband and I regret ever going to a WorldMark presentation in Las Vegas 2024, which was forced on us by the employees at the hotel we stayed claiming we would get hotel discounts. We went to Las Vegas for a wedding. At the presentation they insisted it was not a time share. Salesman presented package costing $21K. We refused and attempted to leave. A sales person came out of nowhere and pulled us out of line. He directed us to a small room with one other couple and another salesman. He told us he had a package just for us. Promised great discounts on cruises, air fares, rental cars, hotels. We included his name in our letters. We were 83 & 71 years old in 2024. He talked so fast and had us initial a contract for discounts for a cost of $3,400 on package call SideKicks. Down payment $1,713.93 and 24 payments of $74.00. He included $50 AX and 20,000 points. We tried to decline. He insisted we take it. It was good for us. He lured us into us into signing with high pressured sales tactics trying to relate to us. We were transparent. He was deceptive. My husband told him he was too old. We left so exhausted. He lied. When I tried to make reservations for trip to family reunion 2024, customer service told us our package was only for resorts. We called representative, he told us we sign the contract, can't help! We complained to SideKick- can't help!.They even gave us a case number. We wrote letters, one certified signed and receipt returned, but no response! We contacted our bank and filed a dispute. They refunded down payment but WorldMark added back. Now we owe $2,600 for a package we will never use. We need our money back. We've been trying for nearly a year to get contract cancelled. We were told by a legal service that cost to sue them would be more than cost of our contract. The firm wrote two letters on our behalf -no response! I agree with others, this company should be investigated for misrepresentation, breach of contract and targeting elderly visitors.Review fromJeane M
Date: 03/18/2025
1 starIn the world of vacation promises, Wyndham's timeshare sales approach represents a troubling example of predatory marketing that preys on unsuspecting consumers. What begins as an enticing offer of a gift card and dream vacation quickly unravels into a nightmarish financial commitment designed to trap individuals in a web of ongoing debt. The initial encounter with Wyndham's sales representatives epitomizes a carefully orchestrated bait-and-switch strategy. What was promised as a brief 30-minute seminar morphed into a grueling 4.5-hour high-pressure sales session. The representatives—Pablo Gomez, Richard, and Tracy Firebaugh—systematically withheld critical information about the true nature of the contract, creating an environment of deliberate misinformation. Most alarming are the financial implications of this transaction. Contrary to the verbal assurances of manageable payments and limited obligations, the consumer discovered a complex financial trap. The promised interest-free period evaporated quickly, with unexpected charges of nearly $900 in interest. Even more insidious was the revelation that this was not merely a personal financial burden, but a hereditary debt that could potentially be passed down to future generations. The sales tactics employed by Wyndham represent a textbook example of consumer manipulation. By obscuring crucial contract details, making false promises about vacation booking flexibility, and concealing the true extent of maintenance fees and long-term financial commitments, the company engaged in what can only be described as a calculated deception. This experience serves as a stark warning to potential consumers: always read the fine print, ask pointed questions, and remain skeptical of high-pressure sales tactics that seem too good to be true.Review fromJames and Jeanette J
Date: 03/17/2025
1 starMy husband and I regret ever going to a WorldMark presentation in Las Vegas 2024, which was forced on us by the employees at the hotel we stayed claiming we would get hotel discounts. At the presentation we were told about a package costing $21K. They insist not a timeshare. We refused, then as we were leaving a sales person pulled us out of line and directed us to a small room with one other couple and sales person. We were introduced to the salesman that said he had a package just for us. We were 83 & 71 years old. He talked so fast and had us initial a contract for discounts on air fare, cruises, hotels for a cost of $3,400 on package call SideKicks. Down payment $1,713.93 and 24 payments of $74.00. He included $50 AX and 20,000 points. We tried to decline. He insisted we take it. It as good for us. He lured us into us into signing with high pressured sales tactics. My husband told him he was too old. We left so exhausted. He lied. When I tried to make reservations for trip to family reunion, customer service told us our package was only for resorts. We called representative, he told us we sign the contract, can't help! We complained to SideKick- can't help!. We wrote letters, one certified signed and receipt returned, but no response! We contacted our bank and filed a dispute. They refunded down payment but WorldMark added back. Now we owe @2,600 for a package we will never use. We've been trying for nearly a year to get contract cancelled. We were told by a legal service that cost to sue them would be more than cost of our contract. But they wrote a letter on our behalf -no response! I agree with others, this company should be investigated for misrepresentation, breach of contract and targeting elderly visitors.Review fromWan Lin H
Date: 03/17/2025
1 starThroughout my experience with Wyndham, over the course of the last 15 years, I have endured both severe financial hardship and emotional distress due to what I can only characterize as a pattern of fraudulent, coercive, and deceptive business practices. Wyndham’s conduct has left me with no choice but to sever all ties with Wyndham and seek immediate release from these contracts. The most recent is the worst Wyndham encounter to date. It happened on November 29, 2024, when an unethical salesperson instilled fear and anxiety in me, claiming that I now owed Wyndham $650,000 while bullying me about how stupid I was to buy such “trash” contracts. He manipulated me into getting my sister involved to bail me out of this financial hole by having her co-sign a "deed" to mitigate this debt. We even opened card accounts with Wyndham. This meeting ruined my Thanksgiving vacation, and I could not sleep for several nights due to the emotional and financial stress. In the aftermath, I realized that I had been taken advantage of in a manner that was both unethical and predatory. Repeated misrepresentation and fraudulent claims are a pattern at Wyndham. No salesperson ever told me about rescind periods, maintenance fees, or high-interest rate loans. Instead, they told me lies about offsetting maintenance fees with points and renting out RCI booked vacations to recoup my investment. None of these claims have proven to be true as I am now left with overwhelming debt. Even when the loan is paid up, I will still be paying tens of thousands of maintenance fees, and I do not even foresee myself having need for this much vacation in my remaining lifetime. Furthermore, I have come to learn that my personal information has been sold to third parties without my consent, leading to further scams and distress. You should avoid them at all costs.Review fromsean a
Date: 03/14/2025
1 starAfter our initial tour we reached the required two-hour limit and were ready to receive our rewards. We explained that we could not afford the initial down payment or monthly costs, but the Wyndham Representative kept lowering the price each time we said no. Meanwhile, three sales agents kept pushing the idea that the timeshare would be great for our kids and something we could pass on to them in our will. Little did we know that our children would have to pay the maintenance fees. They give us no time to think about our decision and started the closing process by offering a Barclay credit card to help with payments. At no point were we ever fully informed about the ongoing maintenance fees and the total cost of ownership. At the time of the sale, we were told the maintenance fee would be a one-time charge of $106, yet we were later charged $184.87, which was a 40% increase from what was promised. We were also not made aware that the maintenance fees would continue for the duration of the contract. These guys are just not honest. We believe that we were misled throughout the entire sales process by Wyndham Resorts, which is why we are requesting the full cancellation of our timeshare contract. We respectfully ask that they contact us in writing with any steps that we must take to finalize the annulment. We request that any associated charges be refunded in full, including the incorrect maintenance fee. We’ll see if they are an ethical company or not!Review fromMarcus P
Date: 03/13/2025
1 starThis company is full of fraud-bait and switch. We were promised things that were complete lies. On top of that the big rush to initial the contract was so you don’t read it in its entirety.. Specifically, that our interest rate/finance charge would go from 0% to 22.97.% if balance is not paid in full within 7 months. The failure to truthfully explain the contract and the falsehoods pushed on customers is a complete shame. This company needs to be federally investigated for fraud and breach of contract.Review fromDeedee R
Date: 03/10/2025
1 starThey eat my money . I was Reservation for Sep but I cancelled Feb however they didn’t refund my membership money. They charged $149x2 .Never refund me . They are eat a lot of timeshare owner’s money. I regret buying Wyndham a lot. I can't even cancel it.Review fromColleen M
Date: 03/07/2025
1 starKicked off site 5/15/21-12/10/21 (7 months) Kicked off site 5/10/23-5/11/23 (1 day) Kicked off site 8/15/24-10/9/24 (2 months) Kicked off site 12/27/24-CURRENT There was a time I was kicked off for 18 months I believe in 2022 but I can not find the emails. There were times before then too. We are unable to use the site more then we can use the site! Im sick of getting these emails! The purpose of this email is to provide you an update regarding Inquiry ********. At this time, your ABCD12345 ticket is pending IT resolve. I will continue to check the status of your ticket and follow up with you every 14 calendar days. Thank you for your patience while I continue my ongoing research. I look forward to speaking with you soon. I'm sick of being kicked off. I'm sick of not benefiting from my ownership. I'm tired of the endless phone calls and emails with no resolve or compensation. ENOUGH IS ENOUGH
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