Reviews

Signing a timeshare contract with Wyndham might be the worst decision we’ve ever made. We were misled and pressured into signing this contract under false pretense and through aggressive sales techniques. They misinformed us about the maintenance fees, stating they would fluctuate with frequent periods of decrease, but they have only increased since. They also told us there was a resale process, either through Wyndham or to other owners; it sounded quick and simple. Then we find out there are other owners actively trying to sell a lot of points on the market for years, with no buyers even though they’re being sold for $0.01. The sales tactics used by the representatives were highly problematic. We were rushed through the process and pressured to sign without getting to read the entirety of the contract! During the presentation we were able to use our phones, but as soon as the final decision-making process started, phones were restricted so we were unable to even verify the information provided to us. They were obviously trying to prevent us from fact-checking before committing.   This has been such a terrible experience. My wife is active-duty military and I’m a veteran. If this is how they treat people who are serving/served their country, we’d hate to see what they do to the average member.

My husband and I were contacted by Wyndham Vacations offering us a weekend package to destinations not originally on our travel plans. We advised them that we would be in Washington, D.C and they then proposed a stay in D.C. We scheduled a sales meeting for 9 a.m. to avoid disrupting our day, as we had planned a trip to the zoo later. We were assured the meeting would last no longer than an hour. Although we communicated that we were not interested, we were still persuaded to take a tour. We were promised services such as concierge assistance and simplicity of booking. We were offered bonus points and, feeling worn out by 2 p.m., we reluctantly signed to end the meeting. Three days later, we contacted the company to inquire about the promised “welcome call.” However, after two scheduled phone appointments, neither call was ever received. We took it upon ourselves to watch all the online tutorials and booked a trip to Atlanta. We explored other options; we found that we either lacked enough points or there were no rooms available. Upon arrival in Atlanta, we were informed that attending a sales meeting was mandatory as part of the annual membership. We scheduled the meeting for 8 a.m., as our daughter was unwell, and we hoped to finish quickly. 35 minutes into the presentation, our daughter became ill and vomited in the hallway. As I cleaned her up my husband was whisked away to the sales area. We explained we were uninterested and were promised to be taught how to rent out the unit for profit. He completely ignored our daughter feeling ill and needing rest. Mr. ****** then brought over his supervisor, who told us the meeting would only take a few more minutes as they reviewed our current plan. However, when they returned, they claimed that if we didn’t upgrade, Wyndham could revoke all our bonus points. We are stuck with a product we cannot use, and we were forced into purchasing. Stay away from Wyndham!

My experience with Club Wyndham has been nothing short of disappointing and frustrating. What began as an enticing presentation during a stay in Branson, MO quickly devolved into a costly mistake that I feel compelled to warn others about. The sales pitch was masterfully crafted, painting a picture of luxurious vacations four times a year and a valuable legacy for our children. We were pressured into making an immediate decision with promises of bonus points and exclusive offers that would "never be available again." However, the reality has proven to be drastically different from what was promised. The first red flag appeared when we attempted to book our initial vacations. Despite having a substantial points allocation, we struggled to find availability at desired locations. When we finally managed to secure a week in New Orleans, it consumed more points than our annual allowance – hardly the efficient vacation solution we were promised. The most alarming discovery came when researching our options to exit the contract. Our $20,000 investment had plummeted to a mere fraction of its original value, with similar timeshare points being sold on eBay for about 1% of what we paid. Even more concerning was learning that our children would be obligated to inherit not just the timeshare, but also its associated debt and maintenance fees – a crucial detail conveniently omitted during the sales presentation. Instead of acknowledging these issues, Wyndham's response was to attempt selling us additional "benefits" for $5,000, comparing it to upgrading an iPhone. This tone-deaf approach to customer service, combined with their deceptive sales tactics and the product's failure to deliver on its promises, makes it impossible for me to recommend Club Wyndham to anyone considering a timeshare purchase. My advice? Thoroughly research timeshare ownership and read reviews from current owners before signing any contract, regardless of how appealing the presentation may seem.

I wish I could give Wyndham zero stars. Scam, scam, scam, don’t sign anything with these con artists. It starts with a call promoting a stay, typically discounted but only if you attend a presentation. You end up stuck there for 4 hours. These reps will deliberately take your license to hold you, hostage, in their presentations and won’t allow you to leave. They offer you incentives for attending, but these gifts are not “free” because you pay it with a signature and a lifetime of being locked into bogus fees for something you can never use. They tell you it's Real Estate (lie), show you unobtainable vacations, and tell you that you can rent it to make money…Save yourselves the headache and financial ruin; don’t do business with these people. Take it from someone who was scammed. I promise the CEO will hear from me until they release me from this useless purchase.

My wife and I attended a meeting with Landon at Wyndham Destinations in Branson, MO to learn " how to get more value from your timeshare". It was basically a sales pitch for a vacation membership-point system. I told Landon repeatedly I did not want anything I had to pay on perpetually. He stated I did not. He said Wyndham took over RCI so I asked if I bought this program than I don't owe RCI anything. He said yes. I repeatedly told him I wanted to be done with our RCI timeshare. I asked if I paid off this program in 10 years and wanted to get out if I would be free and clear and he said yes. When it came time to sign the contract, all we were shown was the signature page of the contract on a tablet. He said he would send me a paper copy of the contract within 2 weeks. This was all lies. This program is a perpetual pay program so our heirs have to pay on it when we're gone (I would have never signed the contract if I knew that). As far as exiting the program, Wyndham does not buy it back or help you sell it. Also now I have to pay RCI and Wyndham both so I owe over double what I did before. After not receiving the paper contract as promised, I called their Financial Services Dept. I was told Landon should have given me a flashdrive with the contract on it. When I read the contract it stated the timeshare ownership was a condition of owning the points program so that is another lie I was told. I contacted the Attorney General's Office. He wrote them a few letters but they denied everything so he bailed on me. Now Wyndham won't talk to me because there is an open complaint. Gabrielle at Wyndham said not to file a complaint with the BBB because I already filed a complaint with the AG. This outfit lies and uses deceptive practices so much, I wouldn't believe them if they told me the Pope was Catholic.

Do not vacation with Wyndham, they will rope you into a financial obligation that will drown you and your family. They take advantage of vulnerable families and do not care about their owners’ well-being. We were walking on the board walk in Panama City Beach when we passed an information booth offering free tickets. I was worried there was a catch, but we were told all we needed to do was show up to Club Wyndham and listen to a presentation for an hour. That was a huge lie. They took us and our children into a small room holding way too many people. We were forced to listen to someone talk and talk and talk. We finally thought it was over and then we were abruptly forced to follow someone else who continued to talk about signing up with Wyndham and why we should sign up. We consistently said no more than ten times. We made her aware that it sounded nice, but we needed to focus on our special needs son. The pressure continued while my husband continued to say no. The children were getting restless and hungry, so I was starting to say okay because we just wanted to leave and enjoy the vacation we had left. When we finally gave in, it had been almost 7 hours. At no point were we clearly informed of the total financial commitment. Instead, the presentation left us with the impression that the time share would be a good option for our family. But it wasn’t until later that we realized the actual financial burden it would be. Wyndham was dishonest with us and left us with this financial restraint. We are absolutely devastated.

ALERT-Stay away from Wyndham Destinations Vacation schemes. They will allure you in by giving free nights stay and other freebies for just attending a 2 hour seminar. After 2 hours of relentless sales tactics and me saying NO to there program, it still took me another hour to get out of the building. The reason I’m writing this review is it’s been several months since the seminar. My wife and I have both been receiving phone calls from Wyndham trying to get us back in another seminar. Every time we refuse and ask them to take our names out of their system. We have to just hang up on them or not answer. Worst mistake I made was giving them my number! It all started in San Antonio, Texas on the river walk. They had sales people all over trying to lure you in. I’m sure they are other places also. Nothing is for free!

We feel there has been fraudulent claims made as to how you can use purchased points. They set up presentations to show you how to best use your points only to find it is yet another sales pitch. They claim you can use your points to help pay for plane tickets, car rentals, house or hotel rentals only to find that there are additional hidden costs as you have to convert points at a loss for a fee. We tried seeking resolution, were given the run around for weeks only to be denied when we had specifically said our complaint was the inability to use the points as promised and the hidden fees. This has been a horrible experience.

As a long-term Wyndham timeshare owner, I will detail my frustrating 20-year journey, beginning with Fairfield Resorts in 2003 and continuing through Wyndham's acquisition. The review reveals a pattern of misleading sales tactics and unfulfilled promises. Initial sales pitches promised property ownership, investment appreciation, easy resale options, and flexible vacation booking. However, these claims proved false over time. The owner discovered they merely had the "right to use" privileges rather than actual property ownership, and booking desired locations and dates became increasingly difficult. They use aggressive sales practices, including mandatory "brief" presentations that routinely extended to 3-4 hours. Sales representatives consistently pushed for additional point purchases, often using deceptive tactics like fictional "special deals" and false urgency to pressure buyers. Maintenance fees, initially presented as stable, increased significantly over the years. The promised flexibility in vacation booking proved illusory, with better accommodation consistently restricted to higher-tier members, creating pressure to purchase more points. A particularly concerning revelation was the misrepresentation regarding inheritance - children are obligated to accept the timeshare and its associated maintenance fees, contrary to the initial presentation of it being optional. In 2024 at Star Island in Orlando, the pattern of extended sales presentations and delayed "gifts" continued, demonstrating that these practices remain unchanged despite decades of customer complaints. Overall, Wyndham practices systematic misrepresentation and aggressive sales tactics that have persisted throughout the ownership experience.

My experience with Wyndham Vacation Resorts has been deeply disappointing. What began with a promise of "free" show tickets in Las Vegas turned into a nightmare of aggressive sales tactics and unauthorized actions. The initial "brief breakfast presentation" stretched into a grueling 5 hour ordeal, setting the tone for what would become a pattern of deceptive practices. The sales team ran unauthorized credit checks, pressured us with fake "one-time offers," and even suggested we misrepresent our financial information to qualify for better rates. We were saddled with an excessive 15.49% interest rate, and after spending nearly $20,000, it's clear their claims about this being "the most cost-effective way to vacation" were completely false. The problems didn't end with the initial sale. During a recent stay in Florida, what was described as a "mandatory owner's meeting" was actually another high-pressure sales attempt. Most disturbingly, they opened a credit card without my consent and tried to pressure me into making financial decisions without my spouse's knowledge. The RCI exchange program, touted as offering exclusive access to external properties, has proven difficult to use, with constant discrepancies between online availability and phone representative information. Annual dues and fees were misrepresented, and crucial information about our rights under the Truth in Lending Act was inadequately disclosed. Save yourself the headache and financial burden - avoid Wyndham Vacation Resorts' timeshare program at all costs