Reviews

Our experience with Wyndham Resorts timeshare has been nothing short of disappointing. After attending their sales presentation in August 2022, we discovered that nearly everything presented was either misleading or completely false. The salespeople made numerous promises that turned out to be untrue. They claimed points would roll over at no charge and emphasized easy availability of properties, yet we couldn't even book a single week at their lowest-tier resort. Promised access to Disney properties? Another empty promise. The financial aspects were equally misrepresented. We were assured maintenance fees would remain flat – they didn't. The credit card terms and financing options presented were far from reality. They even made false claims about inheritance terms that could affect our family's future. Perhaps most frustrating was their promise of additional vacation weeks outside the Wyndham system. Like everything else, this proved to be another deceptive tactic. When we attempted to book during holidays, we encountered significant discrepancies in our point balance, contrary to everything we were told about rollover policies and point accumulation. The sales presentation was clearly designed to pressure potential buyers with misleading information. Their representatives made grand promises about availability, benefits, and financial terms – none of which matched reality. This appears to be a systematic approach to sales, using deception to secure contracts. My advice: Stay far away from Wyndham timeshare presentations. The promises made in these high-pressure sales environments don't align with the actual product. Save yourself the stress, money, and disappointment we experienced. I strongly urge potential buyers to thoroughly research and verify any claims made during these presentations. Our experience suggests their sales tactics rely heavily on misrepresentation and pressure to close deals.

This company get minus zero rating in customer service. They constantly want your money but are horrible at answering questions when you ask you're put on hold just to have someone else get on the phone who you have to tell the whole story again to be told they have to transfer you and then you get disconnected DO NOT USE THIS COMPANY

What started as a promised "brief presentation" turned into a horrific 3-hour ordeal that exemplifies everything wrong with predatory timeshare sales. My family, including an infant, was essentially held hostage from 9 AM to 12 PM by aggressive sales representatives Jahmai and Rositsa, who showed zero compassion for our needs or time constraints. The level of deception was staggering. We were fed a stream of misleading information about payment options, including false claims about using credit card rewards to cover maintenance fees. The sales team conveniently "forgot" to mention that their suggested payment solution would require spending four times more than our credit limit! They deliberately obscured the true costs by excluding interest charges and escalating maintenance fees from their calculations. The emotional manipulation was particularly repulsive. As a single-income family, we clearly stated our financial limitations, yet the sales team used our children's future as emotional leverage to push an unaffordable purchase. The electronic contract signing was rushed, and they never informed us of our legal right to cancel within 10 days. Post-purchase, we've discovered that everything from the points package to rental opportunities was grossly misrepresented. We're now stuck with over $2,000 in unexpected charges from what was marketed as a "free trip." Customer service has been equally disappointing, revealing new layers of deception with each interaction. AVOID AT ALL COSTS. This experience has been nothing but a costly nightmare that preys on families' dreams of vacation memories.

My husband and I travel for the first time as members to Orlando Florida for my birthday. We agree and expected a good time however I am so dissatisfied and disappointed to say it was of my worded trips ever and the resort experience was awful. To be so far from home all I wanted to do was cancel and come back home. Worse birthday ever. Let me start off as being a member I felt more like a customer, besides being greeted by the concierge person at the front desk was only interested in booking us immediately for another presentation that we see not looking forward to after rebelling for 2 days, no sleep. No food, and knowingly that our flight hd got cancel 2 days in a row. Arriving to the airport with no shuttle having to purchase uber everywhere they could not even offer me another of water, I checked in on my birthday was expecting a complimentary bottle of champagne was expecting to much. Nothing at all, not even a happy birthday when my id was check serval times on my birthday. However moving forward I regret so much purchasing this membership. Then upon my checkout, my flight did not leave till 5 pm asked for a late checkout they said as a favor they can only do 12 “ feel free to sit by the pool” until your flight check in, not realizing it was cold outside to be sitting by the pool until 5 pm. What a horrible way to spend my birthday of all places I could’ve went anywhere and decided to go here, anyways most regretful decision. Just fyi I am also a member for Hilton which is absolutely free no hidden fees, no charges, rooms are worth the late check outs. Complimentary gifts every time we arrive, feee ungraded, and most importantly free shuttle to and from the airport. Free complimentary breakfast, heated pool, plenty of fee amenities to do while waiting for our flight. Also no security in the property as our rooms were way in the back and no gated property. Awful service.

Actually one of the most aggressive timeshare presentations I've ever been to. Once I decided I didn't want to shell out 25k everyone turned into the rudest group of individuals out there. I figured it was just the fact that these super aggressive salespeople were mad we didn't buy (still no excuse for rudeness), but I dont think we encountered one friendly person inside our outside of the presentation. If you need hospitality coaching seminars let me know. This was NOT it.

I am writing this review to express my disappointment with Wyndham Vacation Club. As self-employed individuals in our 60s, we purchased this timeshare with the dream of creating lasting vacation memories for our family. Instead, we have experienced countless problems and were misled about what we were buying. To start, we were pressured to attend a "30-45 minute" presentation. This short presentation ending being 7 hours of dealing with high pressure sales. They convinced us that we "needed" to upgrade to a deeded property by claiming our existing contract had no real value and couldn't be passed down to our children. We were worn down after seven hours and eventually agreed to the upgrade, even though we had repeatedly explained we couldn't afford additional monthly payments. We've since discovered that many things we were told were simply lies! We were promised our points would always be enough for a three-bedroom suite for 7 nights and they aren't. No one told us the points needed for rooms would increase every year. We weren't informed that maintenance fees would jump by double digits annually. The current $2,500 yearly maintenance fee was never mentioned. The promised "anytime" vacation weeks aren't actually available anytime. The cruise benefits we were promised require booking through a separate company. Just three weeks after that first stay, we had another terrible experience when Wyndham's mistake with our reservation dates left us scrambling to find last-minute accommodations that cost us over $4,000. Even our third visit in July was marred by the same aggressive sales tactics we'd experienced before. As New Jersey residents, we feel we weren't given proper information about our right to cancel this contract. We work hard for our money, and this has become a financial burden rather than the family legacy we were promised.

I fell victim to the deceitful lies and unjust practices of Wyndham. Wyndham takes advantage of hard-working individuals and drains them financially and psychologically. I am here to report on the multiple misleading statements, misrepresentations, and omissions made during the sales presentation, which have led me to believe that I was not fully informed of the true terms of the agreement prior to the contract signing. Originally, during the sales presentation, I was told by Nick (the sales representative) that I could eventually sell my points and use the proceeds to cover my loan payments and even have some leftover as profit. This gave me confidence in signing the contract. Weeks later (when I finally got access to my portal online) I found out that the selling of my points would cover no more than 3 of my mortgage payments. This is a significant discrepancy, and if I had known the truth at the time of the presentation, I would not have agreed to the contract. Not to mention I was also told I could refinance this loan with a bank for a lower rate. Again, I found out this was also a lie as banks do not refinance timeshare loans. I feel that I was misled into believing that refinancing would be a viable solution to reduce my loan payments. I was also never informed of my cancellation rights or the period of which I would have been able to cancel the contract. I did not receive a copy of the signed contract until two weeks after the presentation, at which point I was no longer able to cancel the agreement within the stated time frame. Another significant issue is the misleading information regarding interest charges. Nick specifically told me that if I paid off the loan early, I would only be charged interest on the current balance of the loan. I discovered later that the loan has a fixed interest rate, and that interest is being charged on the total loan balance, regardless of the current amount owed. I feel misled to the upmost degree.

This is an official warning to NOT purchase a timeshare with Worldmark by Wyndham!!! They promise you short presentations and free gifts but they hold you hostage for hours pressuring you and keeping your ID as collateral until you sign a contract. In the first meeting alone, we explicitly refused their offers 6-8 times before finally giving in, just so we could leave. Every trip we took, we were always forced into a meeting described as an “owner update.” They promoted new benefits, explaining how we could sell back unused points to offset costs, so we agreed to increase our loan amount. Then we were specifically instructed not to mention that we wanted to increase our points because we could sell them back. It was like this every time, the continuous lies and deceit!! They keep pushing us to upgrade our package and it has now placed us under severe financial distress!! After each signing, we did not receive our contracts until several days later via email - conveniently after the rescission period had expired. We believe this delay was intentionally designed to prevent us from exercising our consumer rights during the rescission period. We were also never clearly informed that our children would inherit responsibility for both the mortgage and maintenance fees after our death. Why would children get roped into contracts?? The whole timeshare has been nothing short of a waste of time and money. I am highly dissatisfied and don’t recommend Worldmark by Wyndham timeshares.

In 1997 my wife and I purchased a vacation ownership from Vacation Break in Florida. Somehow this ownership became part of Wyndham. We've contacted Wyndham Cares about giving our ownership back to the company. Wyndham refuses to let us give it back to them. We don't owe them anything from the purchase contract. We pay only the monthly maintenance fee. It saddens us that a company as well known as Wyndham doesn't truly care about the owners. They only care about the money you pay them. This is a extremely sad way to conduct business. We suggest that if you're on vacation, and you're asked if you would like to own your vacation locations, stay away from it. Vacation ownership is terrible. Wyndham and other timeshare ownership companies should be ashamed of the way they conduct business. They are disgusting!!!

As a long-time timeshare owner, I've finally discovered the dark side of Wyndham's business practices. During a so-called "mandatory meeting" at Plantation Resort, I was trapped for over four hours by sales representatives Jacob and Dennis, who basically ambushed me—an elderly widow—into signing a contract that was more complicated than my original. They just wanted to take advantage of me because of my age and to pad their commission check! Here's the kicker: these smooth-talking salesmen mentioned a tiny $2,556 fee but conveniently forgot to mention the whopping $14,491 loan. When I tried to get a moment to think and call my family, they had the nerve to question my decision-making abilities. Can you believe it? They pressured me relentlessly, creating this fake urgency that would make a used car salesman blush. The entire interaction was a masterclass in manipulation. No transparency, no respect, just pure predatory sales tactics designed to take advantage of someone in a vulnerable position. They withheld critical information about the loan, my rights, and the true nature of this financial trap. Seriously, their approach was so unethical it should be illegal. I'm demanding one thing: cancel this contract. If Wyndham doesn't step up, I'm taking this straight to consumer protection agencies. To anyone thinking about a timeshare: read the fine print, bring backup, and never—I mean never—let anyone pressure you into a decision on the spot.