Reviews

Wyndham employees are scam artists. What I initially electronically signed was not the contract that I agreed on. I do not know how they did this, but it was not what I agreed to when I signed electronically. I don’t know what kind of game Wyndham is playing but this is unacceptable. Initially before attending a seminar, I asked if this deal to receive $500 in coupons has anything to do with a timeshare. They lied through their teeth and told me it was vacation packages they were selling. My wife and I agreed to attend the seminar and unfortunately now we are stuck in a contract that is not the same contract that was presented to me. Best believe I have taken this matter straight to the CEO Mr. Michael ***** and I am anticipating his call to discuss this matter. I intend to get this resolved and have the representatives held accountable for the bait and switch they did with the contracts.

We recently reached out to Wyndham about our experience centered around what ranges between blatant misrepresentation to outright fraudulent behavior. We outlined how this “relationship” has been fraught with sales tactics misrepresenting upgrade costs as "nothing," making false promises about reducing maintenance fees, creating artificial urgency with claims about being "grandfathered" into special programs, and presenting fictional deadlines for exclusive offers. This was followed by contradictory handling of rental rights: while the ability to rent points was consistently used as a selling point during sales presentations, we were repeatedly pulled aside and instructed not to mention renting during the contract signing process. Keep in mind that we have a 20-year relationship with them and have spent over $750,000. So, one would think that they would at least stick to the issues as presented; they are quite serious in our view. Instead, they responded to us, accusing us of working with 3rd party. Even if we knew what they are referring to, we fail to see how it is relevant. While we have created cherished family memories through our timeshare, the persistent misrepresentation, constant attendance at owner updates and financial burden should be what the public should beware of.

I am a woman in my 60’s living on social security and my savings. I saved for a trip to Las Vegas and was so excited to take a break.  On the morning of 9/30/24 a friend and I went downstairs in search of breakfast.  I was feeling ill and desperately needed coffee and food after a great night on the Vegas strip.  We were rushed by a man and woman who assured us they had coffee and ushered us to go with them.  The next thing we knew we were in what turned out to be a high pressure sales pitch that was big on supposed perks and short on details.  The entire episode took more than 4 hours.  I finally got coffee after 3 hours. There were numerous staff involved, and the “team” consisted of many different salespeople. The only staff name I saw on the paperwork was Steven Miller.  Company names included in the huge stack of papers I was eventually given included ***** ****** **** * ***** *** * **** **** ******* ******** ********** ***** ********** **** ****** * ******* ****** *********** ***.; I recall at some point that they asked for my signature.  They did not disclose that the signature would be used no less than 14 times on paperwork, much of which I did not see or read until after I got home.  I did not know I had just 3 days to change my mind.  I did not know they were opening a new credit card for me so they could charge maintenance fees to me monthly.  And I certainly did not know my children would be burdened with the remainder of the resulting $40k debt plus monthly maintenance fees if I passed away. These companies and their predatory practices need to be stopped.

I used my timeshare a lot last year. I still had extra points that I rolled over but this year I haven't been traveling as much. I didn't realize I would be paying a total of about half a million dollars for this over the 10 years when I did the upgrades. I haven't done the selling of points to off set the maintenance that did a bigger jump then what I expected. I feel mislead on buy additional points saying it would lower my overall maintenance fees that would be paid off by selling points and If I didn't act now I would lose out. Then they had a DNG meaning do not give lock on my account. Which made me feel like I was missing out on a benefit that they had promised me. I feel the upgrades were unesssary.

Total Fraud. I prepaid for a reservation 2 months in advance, they cancelled the morning of check in, and couldn't offer anything close as an alternative option. Had to book elsewhere last minute, costing me over $1350 more for the weekend. Called them several times, you can tell they are a total scam with fake "operations" people, and no ability to help rectify the situation. DO NOT BOOK with them! Totally unreliable.

My experience with Wyndham Timeshare has been nothing short of a nightmare, marked by deceptive sales tactics and unfulfilled promises. What began with a slick presentation in Waikiki quickly devolved into a costly lesson in corporate dishonesty. During the sales pitch, we were shown a pristine beachfront property, only to later discover our actual timeshare was a dilapidated building requiring a 30-minute walk to reach the beach - not the "couple of blocks" promised. The "exclusive" property turned out to be available to anyone for $89 per night, making our investment seem absurd. The points system is a labyrinth designed to frustrate owners. Despite promises of flexibility, booking availability is consistently non-existent unless you're willing to pay additional "system navigation" fees to their representatives - a practice that reeks of exploitation. We lost all our accumulated points due to undisclosed rollover requirements, with customer service offering only worthless REI points as compensation. The property itself was a major disappointment - a cramped studio with basic amenities, far from the luxurious accommodation showcased during the presentation. Adding insult to injury, the escalating monthly and annual fees were conveniently omitted during the sales process. Wyndham has mastered the art of overpromising and underdelivering. Their sales tactics border on fraudulent, and their customer service is designed to deflect rather than resolve issues. Save yourself the headache and avoid this timeshare trap at all costs. You'll find better value and honesty at standard hotels or vacation rentals.

Wyndham Vacation Ownership offers “free gifts” to trap people into making purchases that they cannot financially afford. Even if the affordability was there, the ability to use the timeshare is not. We were told we would receive a hotel gift card if we went on a short tour of the hotel. We agreed and arrived early the next morning but unbeknownst to us, we were escorted by bus to an unknown location and subjected to a relentless sales presentation that lasted several hours. They embedded into our brains the private destinations only available to “owners”. We would own a portion of real estate with this billion-dollar company. We were led to believe a Wyndham Timeshare would be an investment in real estate. After several hours of back-and-forth conversations, we reluctantly agreed to the ownership, under the understanding that cancellation would be an option. However, no details on how to cancel were provided as we were breezed through many sections of the contract when we signed. We have faced numerous issues with the timeshare, including difficulty accessing the booking website. We had even more problems trying to pay our fees, even though we contacted customer service for months to resolve it. This led to our payments being declared “delinquent” and resulted in credit disputes still pending. We have gotten zero use out of this timeshare. It has overall been a nightmare, do not subject yourself to their scams!

UNACCEPTABLE MEMBERSHIP, AGREEMENT AND CONTRACT ON THE HIGHEST LEVEL! Until Wyndham do right by all of us, everything they do will fail!

Signing a timeshare contract with Wyndham might be the worst decision we’ve ever made. We were misled and pressured into signing this contract under false pretense and through aggressive sales techniques. They misinformed us about the maintenance fees, stating they would fluctuate with frequent periods of decrease, but they have only increased since. They also told us there was a resale process, either through Wyndham or to other owners; it sounded quick and simple. Then we find out there are other owners actively trying to sell a lot of points on the market for years, with no buyers even though they’re being sold for $0.01. The sales tactics used by the representatives were highly problematic. We were rushed through the process and pressured to sign without getting to read the entirety of the contract! During the presentation we were able to use our phones, but as soon as the final decision-making process started, phones were restricted so we were unable to even verify the information provided to us. They were obviously trying to prevent us from fact-checking before committing.   This has been such a terrible experience. My wife is active-duty military and I’m a veteran. If this is how they treat people who are serving/served their country, we’d hate to see what they do to the average member.

My husband and I were contacted by Wyndham Vacations offering us a weekend package to destinations not originally on our travel plans. We advised them that we would be in Washington, D.C and they then proposed a stay in D.C. We scheduled a sales meeting for 9 a.m. to avoid disrupting our day, as we had planned a trip to the zoo later. We were assured the meeting would last no longer than an hour. Although we communicated that we were not interested, we were still persuaded to take a tour. We were promised services such as concierge assistance and simplicity of booking. We were offered bonus points and, feeling worn out by 2 p.m., we reluctantly signed to end the meeting. Three days later, we contacted the company to inquire about the promised “welcome call.” However, after two scheduled phone appointments, neither call was ever received. We took it upon ourselves to watch all the online tutorials and booked a trip to Atlanta. We explored other options; we found that we either lacked enough points or there were no rooms available. Upon arrival in Atlanta, we were informed that attending a sales meeting was mandatory as part of the annual membership. We scheduled the meeting for 8 a.m., as our daughter was unwell, and we hoped to finish quickly. 35 minutes into the presentation, our daughter became ill and vomited in the hallway. As I cleaned her up my husband was whisked away to the sales area. We explained we were uninterested and were promised to be taught how to rent out the unit for profit. He completely ignored our daughter feeling ill and needing rest. Mr. ****** then brought over his supervisor, who told us the meeting would only take a few more minutes as they reviewed our current plan. However, when they returned, they claimed that if we didn’t upgrade, Wyndham could revoke all our bonus points. We are stuck with a product we cannot use, and we were forced into purchasing. Stay away from Wyndham!