ComplaintsforWyndham Destinations

• Initial Complaint

  07/04/2024

  Complaint Type:

  Order Issues

  Status:

  BBB unable to locate business

  More info

  Dear Wyndham,We are writing to formally request the cancellation of our timeshare contract at ************, *******. Our experience with Wyndham has been disappointing and stressful due to high-pressure sales tactics, diminished resort exclusivity, and frequent misinformation.The relentless sales pitches during our visits have detracted from our vacations. The resort's shift to a public hotel, the pressure to upgrade for benefits, and the misinformation about splitting the timeshare among our children have been particularly disheartening. Additionally, the promised refinancing options were not available, and the points system has proven ineffective, with mounting fees and complexities.We believe we have been misled and request the cancellation of our contract and a refund of applicable fees.Sincerely,***** and *******************************

• Initial Complaint

  06/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I attended a vacation presentation presented by club Wyndham vacations. The presentation I attended was on 6/25/2024. At the end of the presentation I was guaranteed a link to receive a $150 prepaid gift card. I have not received this email link. I have tried calling and texting the company with no assistance. If this is fraudulent business practices, it needs to stop.

  Business response

  07/10/2024

  CASE ID: ********
  *********************** Case # ********, *********************************
  
  DATE:July 10, 2024
  
  BBB of ***************, Inc.
  Attn:***************************, Consumer Affairs
  *********************************************************************
  ****************************************
  
  Sent Via Online
  
  Thank you for contacting Club Wyndham. Listening to comments from our guests is an important part of our ability to enhance the service we provide.
  
  A Better Business Bureau complaint was opened for the above mentioned owner on June 28, 2024. In the complaint, ********************* states he never received the gift promised for attending a sales presentation.
  
  We regret to learn of ************************ concerns, and we apologize for any inconveniences they may have encountered.

  In response to ********************** statement of not receiving the gift for attending the sales presentation, after walking through steps of checking the junk mail he was not able to locate it. So, we were able to request the sales site to resend the email and confirm the correct email was on file. During my call with ********************** July 10, 2024, he was able to confirm the receipt of the gift card.
  
  We appreciate the opportunity to address the concerns presented and hope this additional information was helpful regarding the concerns brought forth.
  
  Thank you again for contacting Club Wyndham
  
  Warm Regards,

  ********************
  Better Business Bureau Liaison
  Sr. Sales Experience Specialist, Owner Resolution & Strategy

  Customer response

  07/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  06/24/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I made the mistake of agreeing to buy a time share I was offered on their presentation, on (06/05/2024)After coming back home from my vacation and finally having time to go through the website and seeing how complicated the scheduling of the vacations was going to be and realizing it was not gonna be cost effective and a good plan, I decided to go ahead and sent them the Rescission letter on (06/11/2024) 6 days after I had signed the contract. I did sent the letter trough certified mail which they did received on 06/12/2024 and within the ****************************************************************** penalties, It has been now 12 days since they received my letter of rescission, I keep emailing them to get a status of my request to cancel the contract, I have sent 8 emails about it and they have not responded to my emails, I feel like they are trying to deny my request and not honor the 10 day window allowed for cancellation. I do not know who to contact about this since the only way to reach anybody on the rescission team is trough email, which they are not replying to. Please I need help on achieving this Rescission. Contract number is. 00064-2403344 Member number ***********

  Business response

  06/25/2024

  CASE ID: ********
  RE: BBB Case# ******** ****************************
  DATE- June 25, 2024,
  BBB of ***************, Inc.
  Attn: ***************************, Consumer Affairs
  ****************************************************************************************
  
  Sent Via Online
  
  Dear ********************:
  
  Thank you for contacting Club Wyndham. Listening to comments from our owners,members, and guests is an important part of our ability to enhance the service we provide.
  
  A Better Business Bureau complaint was opened for the above-mentioned owner on June 24,2024. In the complaint, ********************** stated he requested to rescind his contract within the allotted timeframe however he has not received any additional communication. ********************** is requested a status update on his cancellation request.
  

  At this time, *********************** contract has been successfully cancelled and all refunds have been processed. Please know, refunds may take up to 7-10 business days to receive. Should ********************** have any additional questions regarding his refund, Wyndham Consumer Finance can be reached at **************.
  
  Thank you again for contacting Club Wyndham.
  
   Respectfully,
  *****************************
  Better Business Bureau Liaison
  Sr. Sales Experience Specialist, Owner Resolutions & Strategy

  
  

  Customer response

  06/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  06/24/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  ******************* <************************>3:33PM (0 minutes ago)to *******.***** **************,Good afternoon. We hope you can help us. Back in November we opened a case as to our contracts #*********** and ************ with *******. We sent her our complaint letter the next day. In December we followed up for a status report. We did not hear back so we emailed you the first time back on Dec 19th. We were assigned ***********************. She sent an email on Jan 18th stating she was researching and was seeking videos of the closings.We then followed up with her in February. She was waiting on the return of the video review for the 2 closings. Then on February 29th ******* emailed us that they could not find the video of the contract ending in 0401. They were still waiting for the video of the 3891 contract closing. ******* emailed us on March 11th still waiting on a video of the contract ending in ********************************************* 0401. Hearing nothing for a month we sent an email asking about our case and that we reach a resolution on the contract ending in 0401 while waiting on the status of the other. No response. Another month later we sent the same email. no response. We set here no response on our case.This is enough. We have acted in good faith . They do not have a video for 1 contract and are stalling on the other. We need a resolution. We opened our case back in November. It has been 5 months. Please assign someone who will help us resolve this case. This is not fair. We know what happened at the closings. We look forward to your response.

  Business response

  07/03/2024

  CASE ***********

  RE: BBB Case#: ******** *******************

  DATE: July 3,2024
  
  BBB of ***************, Inc.
  Attn: ***************************, Consumer Affairs
  ************************************************************************
  ****************************************
  
  Sent Via Online
  
  Dear *******************:
  
  Thank you for contacting CLUB WYNDHAM. Listening to comments from our owners,members, and guests is an important part of our ability to enhance the service we provide.
  
  A Better Business Bureau complaint was opened for the above-mentioned owner on June 25th, 2024. In the complaint, the owner requested the full release of his active contract entered in July 2023 as well as a previous contract. Additionally, he requested to restore the paid traded contracts. The owner stated the July interaction at the presentation was deceptive leaving them with little improvement at a heavy cost, which led them to revisit their other outstanding contract and make this decision.
  
  We thank *********************** for being a valued owner and regret to hear of his concerns and requests. We sincerely apologize for any inconveniences they may have encountered. An initial phone contact was placed on June 26th, 2024, to discuss the concerns presented and provide the results of the findings. A follow up email was sent on the said day, and a response received with availability for July 2nd, 2024.  
  
  A second review was conducted to include the previous case: Cdcr-********* where a resolution was reached. Based on the thorough research of the concerns presented, Wyndham did not find information substantiating any of the allegations set forth in the owners complaint and there are no grounds to merit the cancellation of the contractual obligations. We find, the newly upgraded contract to be valid and enforceable.
  
  It is important to note, all contracts sold by Wyndham outline the program features, benefits, fees, and terms and conditions, in writing, for owners to review before the closing of the sale. It is the consumers responsibility to review and determine whether the ownership being purchased meets their vacations and financial needs. For such reasons, our owners are provided with a rescission period to review the contract carefully and should they not agree with the terms outlined in the contract, they have the legal right to request cancellation within the rescission period. After this period has passed, the contract becomes legally binding. 
  
  As an alternative resolution, **************** confirmed a schedule meeting with the Owner Solution Specialist on July 1st, 2024, and was presented with the qualifiable option to restructure the contract and he accepted the offer. Currently,case no. ******** is opened with the Owner ********************** while the pending restructure is in progress. **************** will continue to work directly with the appointed Senior Case Specialist and the ************************* until the restructure is completed.  
  
  Club Wyndham finds this matter resolved. Thank you again for contacting Club Wyndham.
  
  *********************
  Better Business Bureau Liaison
  Sales Experience, Owner Resolution & Strategy
  
  Wyndham Destinations
  *********************
  **********************

  
  

• Initial Complaint

  06/23/2024

  Complaint Type:

  Order Issues

  Status:

  BBB unable to locate business

  More info

  I am filing this complaint against Wyndham Timeshare for fraudulent misrepresentation during their sales presentation. I purchased a time share for ******* points on 03/20/23 and have had it slightly more than one year. The contract # is **************) I was told that ******* points would be enough for one week of vacation per year. ******* points is not enough for one week. 2) I put 50% down on my credit card. I repeatedly verified that interest would not accrue if I paid off the balance by the due date of 05/03/23. This was my entire savings account. I paid off the balance by the due date, but I was charged hundreds of dollars in interest, as interest starting accruing immediately.3) Every time I have inquired whether a week was available to book a vacation, there are no rooms available. Every single time. This is even with planning for a trip far into the future. There are just no rooms available to book.4) During the sales presentation, I said no repeatedly. Then the manager came out and asked what my two dream destinations would be. I said **** and *****. He offered me ******* bonus points and said that would be enough points to take trips to both of those destinations if I signed the contract. So I caved. And this is the worst of the fraudulent misrepresentations, as **** and ***** are not even destinations available through RCI.5) Wyndham did not give me access to their website right away. If I would have been able to verify any of the above information during the right to rescind, I would have cancelled during the rescission period.

• Initial Complaint

  06/22/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Came to ************ for vacation. Was told by gentle men at my hotel that I had to pick up my tickets from a seperate location that was purchased to do activities. This gentlemen never made me aware that I had to stay for a 120min presentation he said the presentation was only if we wanted to buy extra things. I found out about the presentation being something that I was required to do when I went to pick up tickets. I asked for a refund of my $80 that I spent for tickets because I didnt have time to sit for 2 hrs and the lady was very condescending and said she couldnt refund my tickets. They are scammers. Before contacting here I went on ****** and people have similar incidents with them. they are not giving out proper information and lying to make profit.

  Business response

  06/25/2024

  CASE ID: ********
  RE: BBB Case # ********, Hiquavia ******
  DATE: June 25, 2024
  
  BBB of ***************, Inc.
  Attn: ***************************, Consumer Affairs
  ************************************************************************
  
  Sent Via Online
  
  Dear ********************:
  
  Thank you for contacting Club Wyndham. Listening to comments from our owners,members, and guests is an important part of our ability to enhance the service we provide.

  A Better Business Bureau complaint was opened for the above-mentioned guest on June 22, 2024.  In the complaint the guest wishes to be refunded the $80.00 deposit given as guest claims to have been unaware of the required 120-minute timeshare presentation.

  We regret to learn of Hiquavia Tarvers concerns, and we apologize for any inconveniences they may have encountered. While we take all complaints seriously, we review all complaints on their own merit to determine if the allegations alleged can be substantiated.

  I attempted to reach the guest today via the phone number provided to the Better Business Bureau, a female answered and stated it was the wrong number.  An email was sent to the Yahoo email provided and at this time I am awaiting a response from Hiquavia ******,along with an alternative contact number, in order to proceed with the research process.

  Thank you again for contacting Club Wyndham.

  Warm Regards,
  
  
  
  Lady ********
  Better Business Bureau ********************* Experience Specialist, Owner Resolutions & Strategy 

  Business response

  06/28/2024

  CASE ID: ********
  RE: BBB Case # ********, Hi- *************************
  DATE: June 28, 2024
  
  BBB of ***************, Inc.
  Attn: ***************************, Consumer Affairs
  ************************************************************************
  
  Sent Via Online
  
  Dear ********************:
  
  Club Wyndham has received a reply from Hi-************************* and would like to provide additional feedback.

  Upon reaching out to the sales site, the travelling companion of ****************, was the one that qualified and was scheduled for the tour.  The sales site stated they were originally booked for Friday, June 21, 2024, they did not show and as a result it was rescheduled for Saturday, June 22, 2024.  When they arrived, they did not like the fact the Marketing Manager reviewed the folder with its terms and conditions, which *************** provided to the Better Business Bureau and clearly state Enjoy your 120-minute presentation.  ************* Manager attempted to deescalate the situation and offered additional gifting as they had Ubered 30 minutes already, which was declined as they stated they would contact their bank and walked away. 

  We understand the guests wish to have their deposit refunded but being they did not fulfill one of the requirements, the deposit will not be refunded unless they have supporting documentation to prove otherwise.  Club Wyndham is only able to determine what was signed and agreed and not the interpretation of any verbal assurances. 

  When **************** was provided with the above stated resolution, the following threatening response was received:

  On Wednesday, June 26, 2024, 8:52 AM, Hi-************************* <******************> wrote:
  You keep telling me what the documentation states and Im telling you what the man told me. Have you even spoke to the man. Why do you switch out staff everyday at the hotel. Its strategical. Youre going to get your staff seriously hurt by someone one day because you fail to apologize and take accountability for your staff mishaps. I am no longer going back and forth about this ordeal. There is a special place for people who takes other peoples last and mislead them. The man stated if I wanted to buy other things from you I would have a 120min presentation. He also waited until after my purchase to say that I had to go elsewhere for my tickets. I didnt ask for a refund for the Ubers it took to go that far but for my tickets I never received. Please do retraining on the gentlemen who sold the tickets to me because this could become a dangerous situation in the future. If you go to ****** other people were misled and where is your accountability? No where. It will catch up to you someday. Have a blessed one
  Sent from Yahoo Mail for iPhone
  ______________________________________________________________________________

  
  Club Wyndham would like to advise **************** that her responses are in violation of the Wyndham Destinations Travelers Pledge ****************************************************************************** should the guest fail to act in accordance with this Pledge, it will result in restricted club access. 

  Club Wyndham finds this matter closed and resolved due to lack of supporting documentation to refute what was clearly stated in the information provided to the Better Business Bureau, the complainant not being the one who qualified to tour and the guests violation of the Wyndham Destinations Travelers Pledge.

  Thank you again for contacting Club Wyndham.

  Warm Regards,
  
  
  
  Lady ********
  Better Business Bureau ********************* Experience Specialist, Owner Resolutions & Strategy 

• Initial Complaint

  06/20/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  April 12, 2024,Time Share,I had no intention to invest and become a resort owner. My idea was to attend the presentation to receive gifts mentioned from an employee at the *************************. I felt targeted for my lack of knowledge and the way I was convinced to sign the contract. There seemed to be a lot of pressure. I had no opportunity to make the most rational decision that would be in my best interest. I made an impulsive decision that was not affordable, nor understand how this real estate works. I travel maybe once a year in my local area.Things seemed right at the time when asked to only pay a deposit of $254.90 dollars and had a ****** dollar discount on the contract. I realized I had gotten into something I did not know much about, how to manage nor do I travel more than once a year outside my local area.So I decided I wanted to cancel yet I had passed the 5 day cancellation ***** That was not mentioned to me during the sales pitch or signing of the contract. I find that unlawful, unfair and no justice as an owner. I should have had more time or at least given those 5 days or a reasonable 30 days to cancel upon having access to my Travel Up member profile. In which I would have had the ability to assess the member profile, assess my contract calmly and confirm the promises from ****, ***** and WorldMark sales pitch, were true to statement. I would appreciate it if I may be able to elaborate more clearly over a phone call or via zoom805-342-9226 ***************** As a resolution, I would greatly appreciate having my contract canceled due to financial issues and family medical hardship. I was misled with wrongful information and would be unable to afford this sale. As a female aged 28 I am a victim of manipulation, breach of contract, loss of legal rights and false advertising. I have a lack of experience within the real-estate, car sales or any large form of investment.

  Business response

  06/28/2024

  CASE ID: ********
  

  RE: BBB Case ********, *************************
  
  DATE: June 28, 2024
  
  BBB of ***************, Inc.
  Attn: ***************************, Consumer Affairs
  ***********************************************************************
  
  Sent Via Online
  Dear ********************:
  
  Thank you for contacting WorldMark by Wyndham. Listening to comments from our owners,members, and guests is an important part of our ability to enhance the service we provide. 
  
  This posting is to advise ****************** concerns are currently under review by another specialist from the Sales Experience Specialist Team.  The most recent communication was sent to **************** on 06/27/2024 advising concerns are being addressed by another specialist.
  

  At this time the case notes indicate that the Sales Experience Specialist assigned to the owners case by the name of ****************** has spoken to **************** to get further clarification of their concerns and provided the next steps.
  

  We hope that the information presented above explains that ****************** case is diligently being worked on and once a resolution has been determined, they will be notified by the Sales Experience Specialist.
  
  Thank you again for contacting WorldMark by Wyndham.
  
  
  Warm Regards,

  
  *********************** *****
  Better Business Bureau Liaison
  Sales Experience Specialist, Owner Resolution &Strategy

• Initial Complaint

  06/19/2024

  Complaint Type:

  Product Issues

  Status:

  BBB unable to locate business

  More info

  My fiance and I were bullied into a timeshare. During the time we explained that my fiance had recently finished chemo. We were told we could get out of it or sell it to someone else. We spoke with someone recently about selling it, they wanted money in order to sell it. I feel this is a huge scam on top of all the fees they want you to pay. I want out of this and no more contact from them. They had me get a credit card that they are charging fees to as well. Its a scam.

• Initial Complaint

  06/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  2/15/2024 I entered a transaction with Club Wyndham **** to increase my existing points, obtain higher VIP status, and get other Wyndham services. I paid over $20k for the transaction. As a Wyndham owner for over 20 years I fully expected to continue using their online website to transact business, complete my bucklet list searches, take advantage of different on-line services and review documents for the contract/points I just purchased. Since my new use year started 4/1/2024 I have been unable to login to my account. I have contacted the various help desks, Wyndham Cares team, Owner Resolutions team, and IT department. I currently have a case number asigned #******** with a ticket number of SAIF72415. On 6/14/2024 I was sent an e-mail saying the issue has been resolved. I have tried signing on and realize the issue has not been resolved. I reached out to the same teams and now am told a new ticket will be opened. I have had enough - this is 3 months and the same issue persists. I would appreciate the following:1. Access to my on-line account (be able to sign on without issues - like repeatedly getting the message "You have accessed an account recovery link that has expired or been previously used".) This from a link just sent to me. And being returned to the original sign on screen.2. Full access to my contract documents and the various offers I paid for 3. A full explanation as to what I paid for because in the last three months, I have been told different things by different Wyndham Reps. 4. I have been told that this is happening to others and I hope that management realizes the damage this is doing to their members and uses all available resources to fix this issue.

  Customer response

  06/19/2024

  This is additional information to my original complaint:

  My Club Wyndham member ID # ***********

  Contract # ************ Date 2/16/2024 

  My name: **************************;

  email address: *************************

  Phone ************

  Business response

  07/03/2024

  CASE ID: ********
  *********************** Case # ******** **************************
  
  DATE:July 3, 2024
  
  BBB of ***************, Inc.
  Attn:***************************, Consumer Affairs
  *********************************************************************
  ****************************************
  
  Sent Via Online
  
  Dear ********************:
  
  Thank you for contacting Club Wyndham. Listening to comments from our owners,members, and guests is an important part of our ability to enhance the service we provide.
  
  A Better Business Bureau complaint was opened for the above-mentioned owner on June 18, 2024. In the complaint, Ms. ****** states an IT ticket was open April 1, 2024,due to not being able to login to her account. Furthermore, on June 14, 2024,an email was sent that the issue was resolved but still no access.
  
  We regret to hear of ****************** concerns, and we apologize for any inconveniences they may have encountered.
  
  Wyndham has created the owner's website to provide members and guest with the virtual accessibility to their ownership usage and needs; as a Club we are striving to update our systems to ensure the safety, efficiency and accuracy of member's information, inventory management, exchanges,and finances.
  
  An initial email was sent on June 25, 2024,with no response, a second attempt to contact via phone and email was placed July 3, 2024 to get a better understanding of ****************** complaint in order to address their concerns. At this time I am awaiting a response from *************** in order to proceed with the research process.

  Please note, **************** does have access to specialized Vacation Planning Guides call center at ************ Option1, 7 days a week regardless of the length of time they may spend on the phone with ****************; this is their primary role.
  Thank you again for contacting Club Wyndham.
  
  Warm Regards,
  
  ********************
  Better Business Bureau Liaison
  Sr. Sales Experience Specialist, Owner Resolution & Strategy

• Initial Complaint

  06/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  3/18/24 *** paid: ******* Total package: ********* not including *****% interest for 120 months + $144.17 monthly maintenance fees Sales guy from Wyndham ************ in *******, **, *****************************, misrepresented facts of the ownership program. We found out later and within 30 days tried to unsuccessfully communicate with him. Sent emails to start an investigation with Wyndham corporate 4/13-5/18/24. ******** stated we could fully cancel at any time after the 10 day grace ****** but would forfeit any money we have already paid. We asked if we had to pay the remainder and he said no, and even showed us a website and walked us how to easily cancel on his iPad to show us. This was ultimately the deciding factor to our decision to move forward with the contract what we thought and was presented with for the cancellation rules after the 10 days. Without the false cancellation rules that he presented to us, we would never have gone into an agreement. He was also supposed to have opened one credit card but apologized and said he opened two credit lines, one under mine and my husbands. he stated that the interest on the card is very high at *****%, but showed us a pamphlet where he said he would transfer that interest balance and transfer it to another account with a much lower interest (~<5%)to make our payment of $267.93 instead of $459.01. He wrote it on the proposal he presented it to us, which I have a timestamped time/day of when there is a photo of this proposal he provided to us on 3/18/24. This never happened as he stopped replying to us. He also said to us that there was no need to mention or bring up to *************************, the Wyndham Owner Onboarding person that we plan on transferring our financed amount to another account. He also showed us travel up benefit which we didnt have access to for 45 days to find out later none of those benefits were available. Facts were intentionally misrepresented and misleading. Still no answer back from Wyndham corporate.

  Business response

  07/03/2024

  CASE ID: ********
  RE: BBB Case ********, ****************
  
  DATE: July 3, 2024
  
  BBB of ***************, Inc.
  Attn: ***************************, Consumer Affairs
  ***********************************************************************
  
  Sent Via Online
  

  Dear ********************:
  
  Thank you for contacting Club Wyndham. Listening to comments from our owners,members, and guests is an important part of our ability to enhance the service we provide. 
  
  This posting is to advise Mrs. **** concerns are currently under review by another specialist from the Sales Experience Specialist Team.  The most recent communication was sent to Mrs. *** today advising concerns are being addressed by another specialist.
  

  At this time the case notes indicate that the Sales Experience Specialist assigned to the owners case by the name of ************ spoke with the above-mentioned owner on 07/02/2024 to get further clarifications of their concerns.
  

  We hope that the information presented above explains that Mrs. **** case is diligently being worked on and once a resolution has been determined, they will be notified by the Sales Experience Specialist.
  
  Thank you again for contacting Club Wyndham.
  
  
  Warm Regards,
  *********************** *****
  Better Business Bureau Liaison
  Sales Experience Specialist, Owner Resolution &Strategy
  
  

  
  

  Customer response

  07/03/2024

  Hi,  the response notes that **** has communicated with me on 7/2/24 for further clarification. However, that is not true, I have not gotten any communication from **** via email or by phone (no voicemail messages either).  I am asking that they keep my case open until there is a resolution with the compliant to the other sales experience specialist. This is an example of another reason why I am reporting to BBB. My request is to keep this case open until there is a resolution, even if there is already a case being investigated by ****. 

  Customer response

  07/03/2024

   
  Complaint: 21864226
  
  I am rejecting this response because:

  the pending case ******** I have with ****, sales experience specialist. 
  

  More importantly, the response from the business states that **** has communicated with me 7/2/24 for further clarification, however, this is not the case. I have not heard from **** and have not been reached out to by Wyndham regarding the mentioned case pending investigation, so this is false information.
  

  please keep this case open with BBB until there is resolution to the mentioned pending investigation. 
  
  Sincerely,
  
  ****************

  Business response

  07/09/2024

  CASE ID: ********
  *********************** Case ********, ****************
  
  DATE:July 9, 2024
  
  BBB of ***************, Inc.
  Attn:***************************, Consumer Affairs
  *********************************************************************
  
  Sent Via Online
  Dear *******************:
  
  We appreciate Mrs. *** sharing their comments and concerns regarding our response to the concerns presented. We have received the reply and would like to provide additional feedback.
  
  As previously mentioned, Mrs. *** has an active case opened and is being handled by Sr. ***** Experience Specialist, *********************, whom is Mrs. ***s point of contact. At this time, the owner has confirmed she spoke with the Sr. ***** Experience Specialist ********************* and is aware the specialist is currently researching all concerns presented. **************** will notify Mrs. *** once a resolution has been reached as there are many moving parts to a case.

  Please be advised that each owner case is reviewed independently, and resolution is on a case-by-case basis. If Mrs. *** has any questions or concerns regarding her active case, we ask that she direct them to ****************.

  Club Wyndham has no additional information to provide.  Their most recent communication was July 9, 2023. 
  

  Club Wyndham finds this matter closed and resolved. 
  
  Thank you again for contacting Club Wyndham.
  
  
  
  Warm Regards,
  *********************** *****
  Better Business Bureau Liaison
  ***** Experience Specialist, Owner Resolution & Strategy
  
  
  
  
  
  
  
  

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩