Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2022, I was scammed by sales representatives of this company. The sales representative ******************************* sold me a water system for $6000, no interest for one year plus organic household supplies for one year. That was the agreement that I physically signed in my house on paper. A month later, the bill arrived for $7500 and interest was applied. I immediately contacted ********* who told me that he "messed up". He then agreed to pay for my first year because of his error. I explained to him that was not the agreement and I never signed or agreed to that arrangement. ********* actually forged my signature on the docusign because I did not have a computer. I reluctantly agreed to him paying the difference however I told him that it would still have a remaining balance which would still be more than the $6000. I also had every intention of paying it off within the year so that I would not incur the interest. ********* reassured me that he would pay it. I still continued to explain that I did not agree to this and I DID NOT SIGN he signed the docusign. I reluctantly allowed him to make things right because the system had already been installed in my house. Feeling helpless with this whole situation and not knowing where to turn to, I wrote a review trying to reach his company because his supervisor **** was also involved in the manipulation. After ********* seen the review and contacted me upset, he stopped making the monthly payment. I have also never got the organic household supplies as promised. I also got the water tested yesterday and the system is actually NOT working. I'm still paying the bill because it is on my credit report. I am asking that this matter be investigated because I NEVER signed the docusign. This company is extremely deceptive. I'm paying an extremely high bill for a product/service that is not working at an extremely high interest rate (that I was never supposed to pay if I received the promised interest free promotion). To date, he paid $545. I really need help getting this situation resolved.

  Business Response

  Date: 09/05/2023

  Good Morining , We apologize for the delayed response, we have been receiving the messages to a different email address so we have missed couple of complains.

  This   case has a couple a discrepancy . In the First place , she was visited by the representative on July the 20th  2022 ( Attached is the application signed by her the day she applied ), on July the 27th the sales representaive sent the code provided by the finanial compay to **************** (MEDINA1519)  to sign the docusign . The docusign was sent to her email  address to the email address provied for her in the application form ( see attached #1). The sales rep explained to her about the terms and Aqua finnace call her for verification after she signed the contract, she never ever not even to our office or to the financial company express she didn't sign the contrcat by herself,we sent it to her email directly.  Due she was told about some months with no payments, the sales rep supported her with some payments. 

  The Organic Prodcust were order as well on July the 20th, same day of the sale, ( Attached you will find the cupond sent to Pure and ************** .

  This version is not the truve version we ***** received a call from **************** to report any complain or irregularity with her contrcat ot terms. Suddenly she decided to report this case to BBB .

  We Apologogize for any inconvinienece casued to ****************, but to our office and our document are in order , she verifyed with Aquafinance she agreed with the terms .

  We appreciate your support in this case. 

  Att.

  Pasteur Water System .

   

   

  Business Response

  Date: 09/05/2023

  Attached suports fot his case

  Good Morining , this  case has a couple a discrepancy . In the First place , she was visited by the representative on July the 20th  2022 ( Attached is the application signed by her the day she applied ), on July the 27th the sales representaive sent the code provided by the finanial compay to **************** (MEDINA1519)  to sign the docusign . The docusign was sent to her email  address to the email address provied for her in the application form ( see attached #1). The sales rep explained to her about the terms and Aqua finnace call her for verification after she signed the contract, she never ever not even to our office or to the financial company express she didn't sign the contrcat by herself,we sent it to her email directly.  Due she was told about some months with no payments, the sales rep supported her with some payments. 
  The Organic Prodcust were order as well on July the 20th.

  Business Response

  Date: 09/05/2023

  Attached suports fot his case

  Good Morining , this  case has a couple a discrepancy . In the First place , she was visited by the representative on July the 20th  2022 ( Attached is the application signed by her the day she applied ), on July the 27th the sales representaive sent the code provided by the finanial compay to **************** (MEDINA1519)  to sign the docusign . The docusign was sent to her email  address to the email address provied for her in the application form ( see attached #1). The sales rep explained to her about the terms and Aqua finnace call her for verification after she signed the contract, she never ever not even to our office or to the financial company express she didn't sign the contrcat by herself,we sent it to her email directly.  Due she was told about some months with no payments, the sales rep supported her with some payments. 
  The Organic Prodcust were order as well on July the 20th.

  Customer Answer

  Date: 09/07/2023

   
  Complaint: 20360310
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 09/12/2023

  I am not withdrawing mh complaint.  I've submitted text messages that clearly prove that he admitted that the agreement for $6000. Interest free for a year was not honored. I also text him that I DID NOT SIGN the docusign.  In the text,  he stated he would not leave me hanging on the payments.  The response from the company did not make any sense.  It said he made payments to help me out because I couldn't pay is unethical.  He made a few payments because he scammed me. Our discussion in my home was $6000, interest free for a year. I never signed any docusign because I was unable to open it. I never agreed to the $7500.  ************ is dishonest.  The text are clear evidence of their wrongdoing.  I want a refund of all the monies I spent. I

  Business Response

  Date: 10/26/2023

  Good Afternoon unfortunatelly we are not able to make  any change in the contrcat due it was an agrenment between the customer and  the financial company , beside this it  was  signed an terms and price  were verifyied  in  the verification call . One more time We apologize for any disconfort and misunderstanding caused by one of our reprsentatives.We will be more **** happy to assist  you in regard any technical issue with the system installed by us. 

  Customer Answer

  Date: 11/02/2023

  Good morning,

  As I've stated before, I did not sign the Docusign agreeing to these terms. The associate ********************************* signed them. I agreed verbally to a 1 year interesr free with the selling price at $6000. The equipment is not even working either. It has totally shut off. I have filed another complaint and am seeking to expose then to the media. Ive also been adviced to file a criminal complaint for forgery. This matter needs to be escalated. The communication via text clearly proves that I did not SIGN OR AGREE TO THESE TERMS. 

  Customer Answer

  Date: 11/02/2023

   
  Complaint: 20360310
  
  I am rejecting this response because:

  Good morning,

  As I've stated before, I did not sign the Docusign agreeing to these terms. The associate ********************************* signed them. I agreed verbally to a 1 year interesr free with the selling price at $6000. The equipment is not even working either. It has totally shut off. I have filed another complaint and am seeking to expose then to the media. Ive also been adviced to file a criminal complaint for forgery. This matter needs to be escalated. The communication via text clearly proves that I did not SIGN OR AGREE TO THESE TERMS. 

  
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 11/13/2023

  Greetings ****************, as a company we apologize one more time for all the inconvinence you have face in this situaction. As we explained in a previous mesagges , we are not able to make any refund due you have a contract  with the ***************** for your finance .

  If  it  is asserted that rge contract wasnot signed by you,yet confirmation was provided during the call that it was indeed  signed, this constitute a fraudulent act due the provision of false infomration to the Bank. In such an instance , will be neccessary to the file a repor detailing this circumstance.

  Upon Receiving a response from the Bank, we will Promptly notify you and provide detailed information regardong the subsequent procedure.

   

  Customer Answer

  Date: 11/14/2023

   
  Complaint: 20360310
  
  I am rejecting this response because:

  I NEVER SIGNED THE DOCUSIGN.  ********************************* SIGNRD THE DOCUSIGN AS YOU CAN CLEARLY SEE FROM THE **** COMMUNICATION IVE PROVIDED AS EVIDENCE. I verbally agreed to $6000, interest free for a year. ********* said the finance company made an error and THAT HE WOULD PAY IT DOWN THE DIFFERENCE.  I Am appalled at your company's dishonesty on this matter. Justice always prevails. I have taken legal action due to this constant back in forth with  o resolution.  I have also put in a request for service and got no reply.  The system does not work, will not turn on and your company has not contacted me to repair. Your company has also failed to fulfill the simple promise of providing organic cleaning supplies for a year. There are many things that your company has been deceptive. This is unethical and I will not give up until you are exposed, including contacting the media to make sure the public is made aware of this.

  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 11/17/2023

  I am currently in the process of proving my case. The equipment is NOT WORKING and I have sent an email with no response.  Is someone going to fix the equipment? 

  Customer Answer

  Date: 11/17/2023

  Good afternoon *****************,

  I need this case reopened. I have started proceedings to escalate this matter to the ******* Attorney General.  Please do not close this case. The equipment is also not working, I'm still keeping up with payments in order not to mess up my credit.  This matter has me extremely stressed out. 

   

  ******** Medina 

  Customer Answer

  Date: 11/20/2023

  Good afternoon *****************,
  
  I need this case reopened. I have started proceedings to escalate this matter to the ******* Attorney General.  Please do not close this case. The equipment is also not working, I'm still keeping up with payments in order not to mess up my credit.  This matter has me extremely stressed out. 
  
   
  
  ******** Medina 

  Business Response

  Date: 12/05/2023

  Good afternoon, *****************,
  
  We have noticed that your first complaint to the BBB was regarding your contract and signature. We have responded to your comments, and this complaint was closed by the BBB on November 20th.
  
  In your current correspondence, you mention that your system is not functioning and that you have reached out to us to report this issue. Our technical service department has no record of any reports from you concerning system malfunctions, nor have we found any emails you refer to having sent us.
  
  Our technical service department is available from Monday to Friday, 8:00 AM to 6:00 PM Eastern Time. Could you please provide us with the phone number you have been using to try to contact us?  We are more than willing to assist you.
  
  Additionally, we do not consider it ethical to open a case every month for any query regarding your system. Just like with our other clients, you are welcome to contact us through our phone numbers, where we are always ready to assist you.
  
  Sincerely,
  
  Pasteur Wayter System

• Initial Complaint

  Date:05/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Pasteur Water Systems regarding my recent purchase of a whole house filtration system from their company. I believe that I was completely manipulated into buying their water system, and the company engaged in deceptive practices by providing unclear information about the cost of the system and the interest rate associated with the financing agreement. I feel taken advantage of and request your assistance in addressing this matter. Around a year ago today, I entered into an agreement with Pasteur Water Systems to purchase their whole house filtration system. During the sales process, their representatives made promises and provided misleading information that influenced my decision to proceed with the purchase. Unfortunately, after reviewing the documentation and conducting my own research, I discovered several discrepancies that raise serious concerns about the company's business practices. Firstly, the cost of the whole house filtration system was not clearly disclosed during the sales presentation. The representatives failed to provide a comprehensive breakdown of the expenses involved, leaving me unaware of the actual total cost of the system until after the purchase was finalized. This lack of transparency is unacceptable and constitutes deceptive marketing tactics. Furthermore, the interest rate associated with the financing agreement was not adequately explained or disclosed. I recently discovered that the interest rate applied to the purchase is excessively high, which significantly increases the overall cost of the system. Had I been properly informed about this exorbitant interest rate. I strongly believe that Pasteur Water Systems took advantage of my trust and manipulated me into making a purchase under false pretenses. Their deceptive practices, including the lack of clear cost disclosure and the high interest rate, have placed me in a financially burdensome situation.