We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Web Design

Creative Websmith

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Design.

Complaints

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Showing all complaints

Filter by

Complaint Status
Complaint Type

  • Initial Complaint

    08/05/2024

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    Transaction was 10-24-23. I was told this company was a ******* website creator. They did not know basic english grammar, much less how to create a website. Sections of the website were still written in Lorem Ipsum. I asked for certain items to be corrected. When I contacted this business for services to resolve he issue on 6-27-24 I was asked to pay additional funds by **** ********* assistant ******. I have not received a response and do not expect to do so.

  • Initial Complaint

    05/02/2024

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Unanswered
    These guys are scam artists. I contacted them in Nov. 23, to build a custom website for my E-store.They spent more time that first month trying to upsell me services. Sometimes hours would be wasted with upselling rather than website building.I paid them over $3,700.00....$702.00 was charged to my account without my approval. When I asked them for a refund they told me it would come in 7-10 days. It took repeated emails and calls to finally get that back, almost 2 months later.I was slingshotted to many different web designers over the past 6 months, getting hardly anything down.The "custom" website I thought I was getting, was just a template they used. 6 months later, the original template was still there and still not changed according to my instructions. They did do some work on the site and put down 9 of 26 products I sent them and had confirmation they received them. Finally, with no response from them, either by email or phone calls, nothing was done to the web site for over a month, ***** March 8th, 2024 to present day.I finally emailed that i wanted the guaranteed full refund and I was not going to use their services anymore as I needed my E-store up and running months ago. They had told me at first the site would be up and running in a month-month and a half.They refunded me only a portion of the money and owe me over $1,500.00 yet. If you call their number it would always go to voicemail for a "*********************". Another person that knows a friend in *******, **, sent him to check out their address and stated there is nothing there. Many reviews say they are great but it was found out that the good reviews were posted by employees of Websmith. There are also reviews of people having the same experience that I had, upselling, no product finished, lost money and no web sites produced. They are a total scam, always shaking your hand while ******* on your head. They need to be stopped before they scam more money from other unsuspecting folks

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

F

This business is not BBB Accredited

Search for Accredited
Businesses in this category

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

111 N Orange Ave Ste 800

Orlando, FL 32801

Visit Website
(352) 558-6339

Customer Complaints Summary

2 total complaints in the last 3 years.

2 complaints closed in the last 12 months.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.