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Customer Review Ratings
2.83/5 stars
Average of 12 Customer Reviews
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Review fromJaimin Y
Date: 11/11/2024
1 starJaimin Y
Date: 11/11/2024
Dont buy anything from gunbuyer.com . They have horrible customer service and horrible business ethics. I purchased a firearm that said in stock. 3 days later they first claim I never gave them a *** to send it to. Right, then how did I complete this order but whatever, I sent them the info. Then serval hours later. They call saying a problem with stock and auto refund. I called asking to have it backed ordered and said that its not a possibility for there company and dont have the progams to do such. They said it was illegal for them to hold my money while waiting for a backorder, huh??? I gooled that and found not true, Also stated that they dont know when they would come back in stock and said what if it took 5 years. What a wild and ridiculous thing to say. Then give me the option of notification when back in stock and they changed the price. I told them you changed the price thats bait and switch. Once I said that she said no let me look, and then says I see it at what you paid for, so I refreshed and they fixed the price. But ohh no I took a screeshot before they did it... so BBB here I come. Dont buy from them if your looking for a company with *******.GunBuyer.com
Date: 11/13/2024
Good afternoon,
We spoke briefly yesterday and I do appreciate your time. I would just like to extend my apologies again for the situation surrounding your order. We work very hard to provide a great experience and we value each and every one of our customers; this is certainly not something we like to see happen here at Gunbuyer. If you change your mind regarding the firearm please do not hesitate to reach back out. We would be happy to help in any way we can.
Thank youReview fromMatt D
Date: 06/28/2024
5 starsI am very impressed with this company. They were labeled the 10th best deal on gun.deals, but when you accounted for fees, shipping, and email sign up discount code, they were the best option.Im not sure if they are a drop shipper like most of the best deal places, but I am thinking they are not, because my firearm was shipped the same day that I ordered it. Not only was the label made that day, but it was given to the shipping company same day.I was shocked when I checked the tracking two days later and the firearm was already at my ***.Now if only the *** would hurry and give me my gun. If I do not update this review, it means the gun came in perfect working order.Would definitely do business again.Review fromJames E
Date: 04/16/2024
5 starsLove my 1911 A1 Service Special great finish and detail on the weapon ran some Federal Full Metal Jackets 230 Grain through her ran like cutting through butterReview fromMark C
Date: 03/02/2024
5 starsBought a gun and ammo from you, price was great, service was great, and shipping was very fast. Will definitely buy from you againReview fromJoseph L
Date: 02/02/2024
1 starJoseph L
Date: 02/02/2024
GunBuyer.com advertises products for sale they do not have at prices that are much lower than their competition and then cancel the orders and make up excuses on why they could not complete the sale.When you call to find out why they cancelled your order, they make up excuses and lies about why they cannot ship you the product they advertised on line, your purchased, and they are legally bound to sell.If I could rate them as zero stars I would.DO NOT DEAL with them.GunBuyer.com
Date: 02/05/2024
We are sorry for the inventory issue that occurred with your order. Although rare, these inventory feed situations can sometimes occur. Our customer service team did their very best to assist despite the treatment they received during their phone calls with you. As we indicated, your order was automatically flagged by our payment processor as potential fraud due to a billing address mismatch. We have provided you those details so you can follow up with your financial institution. The funds were not accepted and they have been returned to the card used on the order. Thank youReview fromKeith S
Date: 08/14/2023
5 starsMy online purchase experience with GunBuyer.com exceeded all my expectations. Flawless and quick!Review fromAlison K
Date: 08/11/2023
1 starI bought a gun for my son’s 24th birthday that he had wanted for several years. My husband & I were excited to be able to buy it for him. When it arrived, the box was smashed all up and it looks terrible. We are both very upset. Who wants to give a gift that looks like that- it looks bad!Review fromPreston A
Date: 06/23/2023
1 starPreston A
Date: 06/23/2023
I ordered 4 items from the Gunbuyer website. They charged my credit card immediately. These items were 3 handgun magazines and a speed mag loader. Every item I added increased the shipping amount. This seemed fair enough. The next morning I get a voice-mail from Erica stating that one of the magazines was not available and this is a rare acurence, but she would refund that part of my order. Although there was no refund on any portion of the shipping. I then check their website and the magazine shows available, but more expensive now. I call and happen to get Erika and tell her it's showing available right now? She says ya but it's at warehouse D and is more expensive. So she offers to have me re order it and charge me separate shipping. I refuse to pay more shipping because I just ordered the same item 18 hours earlier and it should have shipped with my original order. Also explains to me that the magazine went up in price because they use 4 warehouses, and they all have different prices. I'm a customer and expect to order from a website at the promised price. The logistics is their problem. This is unacceptable. I still have not received my refund. But they recharged me for the item at a higher price. I had to beg them to wave the shipping for the recharged item and they acted like that was a huge favor. Buyer beware. The worst part was the lack of empathy or acknowledgement that I felt upset from the situation. I WILL NOT EVER do business with them again. The amount of money difference was a little over 4$ total, but the principle was the problem. Very poor customer service and and a price increase., wanted to charge extra shipping. Terrible. To top it off, all items shipped separately with 3 different delivery services. And I had to waste time/aggregation and long hold times. Bad experience to say the least.GunBuyer.com
Date: 06/30/2023
Customer placed an order with us on June 20. We contacted them the same afternoon when we realized we had an inventory issue on one of the items that was purchased & refunded for the out of stock item as well. We received a call from the customer the following day indicating that the item showed as available on our site. This was correct as we have different warehouses receiving items throughout the day and do not have knowledge of when a specific SKU may come back in stock. Being as a refund was already issued we let the customer know we could have one sent out but we would need payment again for the item. There was a small price difference from the different warehouse but the customer paid and we had the item shipped out. They contacted us back wanting a refund on the shipping cost of the original order. Since all of the items were fulfilled at this point by Gunbuyer we did not offer any refund on the shipping amount that was charged. We sincerely apologize for any inconvenience and the issue with the shipping charge. Items were purchased from multiple warehouses so they do have to ship separately since they are in different locations. As a courtesy we have extended a $1.54 refund for the cost difference of the item in question.Review fromDon W
Date: 05/24/2023
5 starsDon W
Date: 05/24/2023
I always had great experiences with Gunbuyer.com. I've bought four firearms (and counting) from them and they always make it easy to do a transfer and purchase online. Also, they don't charge shipping and their prices are some of the best around. I'll be using them for many years in the future.GunBuyer.com
Date: 05/25/2023
Thank you so much for your business Don! Please let us know if there is anything we can help you find when you're ready!Review fromTim C
Date: 05/08/2023
1 starTim C
Date: 05/08/2023
I received and email advertising a Kel-Tec sub 2000 Glock 9mm.for $299.99. I put it in my cart it went to $399.99. I have pictures I would have inserted but would not let me.GunBuyer.com
Date: 05/10/2023
Hi Tim, This particular item was advertised as $299.99 after rebate. There is currently a manufacturer rebate incentive of $100 cash back with purchase of a new Keltec Sub2000. This offer is valid through June 30th so you still have time to take advantage of the advertised offer. If you have any questions regarding this you're welcome to reach out to us Monday - Friday 10AM-7PM ET. Thank you
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