We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Insurance Agency

Goosehead Insurance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Agency.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Alexis R

    Date: 02/25/2024

    When first purchasing my home I was recommended to them by my Lender. I was connected with ************************* who offered a deal of a one time fee for current and all future services. The initial insurance search was somewhat good, but I didnt like how he seemed to rush the process. The following year when emailing to renew/research for home and auto insurance he stated it was too soon. When the time came to review I was connected to a different associate who tried to have me pay again. After contacting him with the issue, he apologized stating his associate wasnt aware of the sign on deal. I switched my home/auto insurances at the end of last year 2023 and was assured theyd take care of the cancellations for the existing policies. A couple weeks later I received a letter for renewal of my old auto insurance and learned they did not cancel my policy, with additional charges for $152. Fast forward February of **** I received a charge on my banking statement for the new auto insurance of $180. When contacting Goosehead I was told it was for never signing up for the safe driving app. I explained to the rep I never received information on my auto policy nor how to register for safe driving. Once the rep contacted the auto insurance I suddenly received multiple emails with my auto policy (wrong address), how to sign up for safe driving, and notified Id receive a refund of $150. The most recent issue was receiving a cancellation notice of being dropped from my home insurance stating my home was vacant/abandoned. After contacting Goosehead and investigating the home insurance had a third company party do a visit to survey my home (no appointment scheduled). They stated it looked vacant due to not having blinds/furniture from a window they looked through. After reviewing the images sent, the surveyor was looking through my garage window! I blame Goosehead Insurance for poor due diligence, and representing sorry insurance companies. I do not recommend using their services!

Goosehead Insurance is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.