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Insurance Agency
Security First Insurance CompanyReviews
This profile includes reviews for Security First Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.69/5 stars
Average of 26 Customer Reviews
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Review fromNicholas K
Date: 04/11/2025
1 starI have a claim opened after hurricane ****** 10/2024. I haven't heard from them since 1/2025 despite numerous calls from me, my contractor and my agent. Very frustrating!Review fromSherri M
Date: 01/10/2025
1 starI had a policy with hurricane coverage and a water/ sewer backup endorsement.When I had a total loss due to Hurricane ******, Security First Insurance was AWFUL!They tried to deny the whole claim because there was storm surge flooding, which is excluded from the ********* home had been destroyed by fallen trees, wind damage, and water/sewer backup, in addition to storm surge flooding cause by the hurricane.They also refused to pay the loss of use coverage which left my family on the streets with no place to stay.I had to fight for months before finally giving ****** they are still charging me for post hurricane premium on the policy, when the home was completely ruined 5 months ago.I spent a day trying to remedy this, but they said I waited to long to cancel it. Mind you, I was traumatized & left hanging by my insurance company, my home was gone, as was my car, mailbox, even my local post office was gone.Review fromPranee W
Date: 01/02/2025
1 starI totally agreed with **** L! This company is the worse in communication and doesnt not care about the issues people have to face. I will definitely cancel and stay away from this company.Review fromRobert N
Date: 12/23/2024
1 starDrone Inspection, Really!!! I just this news segment. It's like taking piano lessons online. Evidently, a person needs to go up on the roof to PHYSICAL look at the entire roof. A drone is not as advanced as a person on someone's roof. Obviously, being lazy and doing a drone inspection is pure ********. This is just another lazy insurance company trying to do as little as possible, to rip people off . Think of it this way, when you purchase a home, a professional physically inspects the entire home. The insurance companies need to do this with every policy. I guess they don't need the revenue.Review fromDonna L
Date: 12/18/2024
1 starStay Far Far away from this insurance company unless you want to get scr**ed... 2 years and still fighting for reimbursement for RV rental, food and appliances from flooding during ***. Insurance claim representatives ignore your emails and phone messages and never call you back... They also allow hotels too steal money from your housing account without your permission and do nothing to help resolve the issue. It's been a literal nightmare for 2+ years. Do yourself a favor and skip this company for your insurance needs.Review fromGordon F
Date: 02/07/2024
1 starGordon F
Date: 02/07/2024
Got approved for insurance after 4 point ispection review. After paying required fees I received a letter in the mail that I was being canceled due to a tree being next to the house. No pictures, just a generic letter stating to remove any trees withing one foot of roof or hanging branches within three feet. When I asked for a picture I was told they don't send them. I paid several hundreds of dollars to remove tree and submitted photos. After review I was notified that all requirements had been met and I would no longer be canceled.I am once again being threatened to get canceled because I removed the wrong tree. There are no other trees within one foot or any hanging branches less than three feet of my roof. After disputing this I was finally sent a photo of the tree in question. The tree does not meet removal requirements and I can't afford another tree removal fee. I was told it doesnt matter about about the requirements because the underwriter doesn't like the picture of the tree. The tree does not curve, is not dead and has no deformities. They took my money, had me pay to remove a tree and are still going to cancel because they no longer like the previously approved picture. The woman was actually very sweet when stone ******* me and refusing to let me speak to someone else while just asking if I have any further questions before I get canceled for failure to remove this tree. I have delt with unsurance companies for over 20 years and have never been treated so poorly by a company or their people. I chose the cheapest company and it really showed. Thank you **. Great job.Security First Insurance Company
Date: 02/21/2024
Thank you for bringing this matter to our attention. We reviewed your file and determined that the tree in question appears to be healthy and located more than a foot from the residence. Accordingly, we have reinstated your policy as of March 02, ****, with no lapse or gap in coverage and we issued a notice of the reinstatement for your records. Security First apologizes for the inconvenience this may have caused you.Review fromKim S
Date: 02/03/2024
2 starsKim S
Date: 02/03/2024
I have never filed a claim **** so I can't give an opinion on that. What I will do, however, is tell you what I think about their communication skills. When they want to raise my rate, they won't tell me. They will, however, notify the mortgage company who, in turn, tells me. In 2022, I got a new roof & a wind inspection. ** was notified. Seven months later, I'm told by my mortgage company that my insurance will go up. I call ******** contacted 3 times dur*** which it is suggested that I get a new roof & a wind inspection done. I'm so ":;#-!?+ angry defend*** my decision to ** that I spent a lot of $ on my roof, my refusal to get another *********** are f-*** insane if they think I'm tak*** their advice. They stopped call***.A year later, the mortgage company tells me my rate is go*** up. I switch insurance companies. ** has the audacity to tell me that 'unfortunately' they can't tell my mortgage company when or if I'll get a refund back. It's roughly $2500; I'll never see it & neither will the mortgage company. ** has some serious gonads; I oft wonder how they would feel if they were told to spend $10G to replace a 5-month old roof.Security First Insurance Company
Date: 02/20/2024
Thank you for the opportunity to review your concern and to address any misunderstandings. We reviewed your policy file and it appears that we updated the age of your roof in July of 2022 and applied the appropriate discounts for both the amended roof age and the wind inspections. You may recall that these changes significantly reduced your premium for the 2022-2023 policy term and that SFI issued you a refund check in July of 2022 for $1,804.38. On May 16, 2023, we notified you and your mortgage company of the premium for the upcoming renewal period of July 05, 2023, through July 05, ****, and your mortgage company paid the premium in full. In December of 2023, we discussed with you the premium for the current year, and we explained that, although the premium for the 2023-**** policy period included your updated roof age and the wind inspection discounts, it had increased over that charged for the previous year due to state-wide rate increases approved by the Office of Insurance Regulation. We also suggested that you could request a policy review to determine whether other potential credits or coverage changes might lower the policy premium, but you chose to request instead that we cancel the policy. Accordingly, we cancelled the policy effective January 31, ****, and refunded the unused portion of the premium on February 10, ****, by issuing a check in the amount of $2,099.71. We regret that you have chosen to obtain insurance coverage elsewhere, but we appreciate our long relationship with you and look forward to an opportunity to serve your insurance needs in the future.Review fromMichael B
Date: 01/28/2024
1 starMichael B
Date: 01/28/2024
Security first is the worst insurance in *******. I have a ceiling collapse, and before the address came to my home, he left voice mail, said that is because of my roof when he came, he inspect the ceiling and told me that someone from security first will come and inspect the roof. I wait a long time no one show up to look at the roof when I call to ask why no one came to look at the roof there try to do a separate claim wish I did not authorize anyone to do roof claims separate they promise to fix the roof after I told them that I need representation they call several time begging me not to any representation they change several trainer and my claim last trainer only have my claims for two weeks. Wish E do not know anything about my claims immediately block my claims so at this time it in litigation, so I cannot say much at this time but I beg of you to stay away from this Insurance, they do not quick to pay out, you have to take it to the court you will hear more on my claims at a later dateSecurity First Insurance Company
Date: 02/12/2024
We regret that our customer is not completely satisfied with the handling of this reported loss. SFI seeks to provide our customers with prompt, thorough and accurate claim settlements, and with the full scope of indemnity and benefits that we have contracted to provide. As our customer has chosen to pursue claims relating to this loss in litigation,our differences will be resolved through agreement or by completion of the judicial process.Review fromAllan H
Date: 12/29/2023
1 starI got an online quote which I was happy with and the property replacement value was much higher than property appraiser and my existing company so I called the agent to confirm the coverage and they said they had to review the quote and for a lower replacement cost of my property lo and behold it went up $400. This is obviously a scam and should be reported to trading standards officials.Review fromPatricia S
Date: 12/18/2023
5 starsSophia was extremely helpful. Nobody likes to pay for home insurance, but you need it when you have a home. I'm thankful that I have never filed a claim.
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