Complaints

This profile includes complaints for Skip's Shoes & Western Boots Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Skip's Shoes & Western Boots Inc. has 2 locations, listed below.

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  Skip's Shoes & Western Boots Inc.

  300 N State Road 415 Osteen, FL 32764-9674

  
• 

  Skip's Shoes & Western Boots Inc.

  2990 W International Speedway Blvd Daytona Beach, FL 32124-1009

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item and they sent me the wrong size asked me for pictures of the item that was sent to me and I showed them proof they promised me a refund and now that I sent the item back they refuse to refund me and claim they have pictures of the item that they sent to me and claim the correct size was sent however that is not true.

  Business Response

  Date: 10/04/2023

  Customer was shipped the correct size based on their order.  We possess photos of the boots before they left the warehouse.  The boots the customer returned are not the same boots that were originally shipped.  Customer will not receive a refund because they still possess the first pair of boots.  

  Customer Answer

  Date: 10/05/2023

  
  Complaint: ********
  
  I am rejecting this response because: I was sent the wrong size and was informed by Lauren via email that I will receive a refund. Company provided pictures of the boots they claimed they sent me AFTER I shipped back the boots they sent me. Why would Lauren ask me to send pictures of the boots I receive and not mention to me they have proof of the boots they sent me, until AFTER I returned the boots back to them?
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:01/17/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order # ***** Date: 11/25/2022 User: ************* Item: ***********  I received the wrong item than the one ordered. I tried contacting the business via their support email by sending several emails. Unfortunately, I received no answer. Finally, on 01/13/22 I was able to reach support over the phone. I explained the issue I was facing. The support person told me that the original purse I wanted was no longer available. I asked for a prepaid shipping label so I can send back the wrong item. The business insisted that the only difference in the item I received is the strap and that they are not willing to send me free return label. As you can see on the attached pictures the purses are very different. The picture from the website is the one I wanted and was expecting to get. The one I received has a different, bigger strap that is not adjustable. I understand that since those purses are handmade they can differ slightly from each other. However, as it can be clearly seen on the pictures these are two different purses. The support person I was talking with on the phone, agreed that the strap is different, but I still have to pay for the return of the bag. The explanation was that the person who send the bag is no longer working there. Not sure why would that be a reason for me to pay for a return shipping for a wrong item! I made them aware that I will be filling a complain with BBB. I am very upset and disappointed of the way this was handled by the business. I will never buy again from them again. Furthermore, I will make sure to make people aware of their "exceptional" customer service.

  Business Response

  Date: 02/02/2023

  We have contacted the customer and issued a credit.  

  Customer Answer

  Date: 02/11/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:09/20/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bait and switch. On 9/17 I called about a coupon on the business website to verify. I went in person on 9/18 the coupon was on the store main website and it said valid until 10/28 in store or online. The manager refused to accept the add that was online on their own website. They said it was auto generated every year and not their problem it's on their website. I drove an hour away and verified the night before. They then said that its my issue and they will give me a discount on a different item I did not go into the store for. Then decided they would not help me or offer me any discounts even though they literally just said they would. They just said I can leave or buy it at full price they also said they can't discount my item because it's at regular price they have to "mark it up first".

  Business Response

  Date: 12/20/2022

  Business Response /* (1000, 12, 2022/10/28) */ The coupon the customer is referring to had expired two years ago and should have never of been found as a current coupon that can be used for any type of promotion.It was an unfortunate situation that this customer searched for a coupon in our search bar and found one that is only offered by our vendor WRANGLER during back to school annually and has not been available since 2020.The customer using BAIT & SWITCH as a complaint because she would not settle for a discount coupon of any amount unless it was FREE of charge is absolutely absurd.We have been in business for over 40+ years and all of our employees are trained to always accommodate the customers needs and honor ANY COUPON OR PROMOTION ON OUR WEBSITE SITE AS LONG AS IT IS A CURRENT PROMOTION AND THE ITEM IS AVAILABLE.The customer was so irate that not one but three of our employees had tried to satisfy and calm the customer down to where they could get a word in and assist her with her situation.There are other comments that the customer presented in her complaint from not offering her a discount on a regular item and "WE WOULD HAVE TO MARK IT UP FIRST" again this is not words spoken from any employee especially on items that are regular price we would always be willing to offer a discount in order to match a price of a competitor as long as they have the same item in there size.The comment coupons are auto generated every year and it's not our problem again is not words spoken by our staff.I spoke to the WRANGLER sales representative for Florida this week since I had left a voicemail with******* and he would be willing to offer this lady a FREE pair of jeans to assist in the resolution of this case.I'm sorry about the delay my bookkeeper & office admin has been very ill for awhile and I had advised her that all correspondence that's store related needed to be forwarded to our GM to review and respond ,but somehow this did not happen.Please advise us on how we can proceed. THANKS Consumer Response /* (3000, 14, 2022/11/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Its disappointing how inaccurate the response is from the situation at hand. I had never been treated so improperly and unprofessionally. Its upsetting that they would think id make up what an employee physically told me. I have no reason to make things up and I actually did not want anything free out of the situation. I wanted what was right. I called and verified something on the company website before I drove an hour I even called A day before and spoke to someone over the phone. The blonde "manager" repeatedly told me that "they were not marked up yet" in no way would I ever on my own understand how to even make up something like that. Your coupons had expiration dates and were not outdated it was a mistake on your end and was handled very unprofessionally. The only person who resolved anything in any way was the manager at the Olsteen store who helped exchange something for me he is the only decent worker this company seems to have.