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Business Profile

Car Wash

Top Dog Express Car Wash & Oil Change

This business is NOT BBB Accredited.

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Reviews

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1

Average of 1 Customer Review

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Review Details

  • Hannah M

    Date: 02/24/2023

    I have been going here since they opened, even went as most recently as last month with a friend. This morning, I went through the usual routine of pulling up. No issues until I went to the actual wash. Without notice, the person in front jumped into the back of my truck and started touching my personal items, including opening my toolbox. I asked him what he was doing and told him not to touch my personal belongings. He stated that he was just doing his job as a new policy was being implemented. I removed the items he put against the wall and closed the toolbox with the remaining items inside the cab. I have never had this issue before and figured the policy might have been new, as nothing was said last month during my visit. After the wash, as I was already in the track, I went to speak to the manager. Rude would be an upgrade for this person. I did not get an apology and was told the policy was not new. He insisted there was nothing wrong with the service and kept refusing to hear me out. It was aggravating as my personal privacy was violated. After some back and forth, I asked if I was going to be refunded for the issues and requested that, in the event of a new policy being implemented, that they inform their customers before touching their belongings. The manager walked away, without even asking me which card I paid with, and refunded someone else's card. I am completely abhorred at the behavioral of all parties involved. It is completely understandable if there is a new policy but the lack of apologies and information could have been a disaster. Nobody should be entering someone's vehicle or touching someone's personal belongings without their consent. I want a refund to MY card and an apology.

Top Dog Express Car Wash & Oil Change is NOT a BBB Accredited Business.

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