Business ProfileforDamage Control, Inc.

I had a leak in my guest bathroom ceiling. A plumber recommended this company to do water remediation. ************************* of Damage Control, Inc. (DC) arrived on 02/05/2024, noted the damage and advised me of the $1700 total to do the job. He required 50% ($850) down which I paid. His team came later and removed a section of the ceiling and installed dehumidifier and fan to dry the area. While removing the ceiling the workers knocked the soap dish and several tiles off the wall. I spoke with ********* from DC on 2/15 and told her about the damage done. She said shed speak with her boss and get back. I had to follow-up several times to see what was going on. Boss was either sick, not in the office, on vacation, and never called me. There was one time that ********* had finally called me and told me that they would send out a team to repair the damages the following week, but no one called or came over. I have not paid the $850 balance and have never received a bill for the balance. I told ********* that I wasnt going to pay unless they fixed the damage to my bathroom walls. She said that *** would call me back which he has not done. 1) if they wont fix this, then they should agree to wipe out my balance because Ill have to pay someone else to fix their damage, 2).if they do fix the damage, I will pay them the balance if the repairs are satisfactory. Ive called this office on the following days: 2/15, 2/21, 2/25, 2/26, 3/1, 3/18, 3/20, 3/28, 4/29 & 5/23. I was promised that they would fix the damages and havent done so which is the reason for my complaint.