Business ProfileforB M Wemple Pools, Inc.

Our pool was built by Atlas Pools. The servicing of the warranty work was given to BM Wemple. We contracted in December 2020 and the pool was completed September 2022. Soon after the pool was finished, it was discovered that when they shot the gunite for the pool, they forgot to put the plug in the skimmer and gunite was shote into the skimmer. Once the problem was discovered, they sent several people out to rectify the mistake and it took several months before it was decide that a new skimmer was needed. I made several calls and dealt mainly with *** and ****. Very slow response and seeming to not be in any hurry to correct the mistake. In April 2024 a leak was suspected and I called to get the problem fixed under warranty. I told ******** had made an appointment but was willing to wait for BM Wemple to come if it was needed for the warranty. They told me to keep the appointment and send the results. I called a third party company (Red Rhino), paid $450 for leak check, and emailed both *** and **** April 30 (hours after the check was complete) the results. A leak was detected at a skimmer seal. I called back May 6 and asked for an update. I was told that I needed to wait longer because **** was speaking with the owner. It's been two weeks now and I could have had the problem fixed by now by another company. This company has been unresponsive and the warranty work that needs to be done is costing me money to fill the pool. Red Rhino put a patch on the problem. At this point, I want them to fix the problem immediately or I will have another company do the work and work through small claims court to be reimbursed.