Complaints

• Initial Complaint

  07/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I got the Dodge 06/02/2023 i test drove it the check engine light came on went off I told her when I took it back I took the Dodge had to bring it back Monday because the reason didn’t work or the windows would not go down they took the check engine light off with the tool because when I took the suv home the light came back on turn the suv in on Monday 06/05/2023 I didn’t get it back until Saturday 06/24/2023 so on my day off I decided to go to see family in ****** ** and the transmission went out I contacted oasis *** **** told me to call auto care but I told her they knew what was wrong and never fixed it just erase the code so the light can go off. I emailed *** **** back to let her know of all the money they wanted she stated I had a warranty *** I asked her about the warranty policy number and I haven’t heard anything back and it’s been a week. Because I didn’t get the information when I signed. I don’t know what to do I didn’t even have the Dodge a whole 2 weeks and now it just seems like a waste of time and money

  Business response

  07/10/2023

  I need to know when **** Dealership this issue is with...it is not stated in the e-mail. 

  Customer response

  07/14/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ****** ********

   

• Initial Complaint

  01/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  When I purchased a vehicle 7 months ago, I was told I had 2 year extended bumper to bumper and car rental warranty. 7 months later , the vehicle breaks down and when taken to have inspected, they called the warranty company and I do not have the warranty I was told I was going to get, and that the vehicle will not be covered. When I call Oasis, they are telling me, I do, but *** is saying I do not and that I have to pay out of pocket. The car has given me nothing but problems since I purchased it. When talking to the GM at Oasis on the phone, he was laughing at me. And he had no idea of my situation after calling for over a week. I am now with a vehicle , paying for it and it is not driveable. When speaking to others about this, this has happened to MULTIPLE people who have purchased cars from them. They buy cars from auctions and patch them to work for a few months, sale you warranty that you do not actually get. This business needs to be looked into. When I called them to have them correct the situation, I get laughed at and told it is not their problem anymore. I believe it is, because they told me I had a warranty that I do not have,

  Business response

  01/03/2023

   

   

   

  From **** ****** GM for OASIS....ON DEC 17TH ******* ********* CALLED STATING SHE HAD BOUGHT HER CAR HERE 7 MONTHS AGO EARLIER AND WAS
  HAVING PROBLEMS WITH HER AND HER DAUGHTERS CAR AND THAT SHE HAD BOUGHT A BUMPER TO BUMPER WARRANTY
  THAT GWC WARRANTY CO SAID SHE DIDN’T HAVE I LOOKED UP HER DEAL TOLD HER SHE DID HAVE A GWC WARRANTY GOLD
  BUT WE DO NOT SELL A BUMPER TO BUMPER WARRANTY I ASKED WHAT WAS WRONG WITH HER CAR NOT EXACTLY SURE I ASKED
  HER TO EMAIL THE SERVICE BILL TO SEE WHAT **** ********* HAD TOLD 1600.00 TO FIX THIS WAS AT 2PM SHE SAID SHE WAS
  EMAILING AND I HAD TIL 4PM TO RESPOND AT 3 PM I HAD HER SALESPERSON CALL HER TO TELL HERI HAD NOT RECEIVED AS OF
  YET SHE STATED SHE WAS HAVINIG A PROBLEM SENDING THEM APPROX 15 MIN LATE RECEIVED THE PAPERWORK I TALKED TO
  FAMILY SERVICE CENTER HAD THEM ORDER THE INJECTOR AND BOTH LINES I CALLED ******* BACK TOLD HER DUE TO THE
  MISUNDERSTANDING ABOUT THE BUMPER TO BUMPER WARRANTY THAT I WOULD TAKE CARE OF THE REPAIRS FOR HER THAT
  DUE TO THE REPAIRS CALLING FOR LESS THAN 8 HOURS LABOR THERE WOULD NOT BE ALONER CAR SHE SAID THAT WAS FINE
  I ALSO OFFERED TO REFUND HER THE COST OF THE WARRANTY SINCE SHE BELIEVED IT WAS A BUMPER TO BUMPER AND IT
  WASN’T WE WENT OVER WHAT THE WARRANTY COVERS SHE STATED SHE WOULD LIKE TO KEEP THE WARRANTY I ALSO EXPLAINED
  TO HER THAT HER APPOINTMENT WAS SET FOR 01/02/2023 AT 8 AM TO DROP OFF THE CAR SHE AGREED ON 01/02/2023
  SHE CALLED AT 9 AM SAID SHE COULDN’T MAKE IT ASKED TO CHANGE TO THE NEXT TODAY 01/03/2023 HER CAR IS CURRENTLY
  IN THE SHOP GETTING THE INJECTOR AND LINES REPLACED AT NO CHARGE TO AND IS EXPECTED TO BE DONE TODAY BY 5PM
  SO WE ARE DOING EXACTLY WHAT I SAID WE WOULD DO I THOUGHT SHE WAS HAPPY

• Initial Complaint

  04/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  3/20/22 my vehicle a 2012 ****** ****** sliver broke down and I towed it home to my address and called oasis and let them know what my situations were with the car the first option was getting me a new vehicle but due to my credit their boss wouldnt allow it but I have to pay on a car that I’m not driving and is out of commission they sent out a reposition letter stating that I was 6 days over due of 47.67 cents on my car payment I never missed a payment I’m always on time as well if I don’t have it I’ll call and confirm and give them what I can but I’m always on time. The loan company I have the car with responded after I let them know what was going on there answer was that has nothing to do with them with the car not working I still have to pay my 140 every two weeks regardless and I don’t think that’s right I at least can get a rental vehicle from them until my car is fixed and ready to go but I am not about to make payments on something that’s not moving and not getting me anywhere I have a job as well and a life. It’s now going on week Three and my car is still not fixed or being checked on I called the cake shop near oasis and it’s still not getting fixed and I have a Warranty it seems as if they are stalling because they do not want to take the time to pay for it to be fixed and I do not appreciate this what’s so ever

  Business response

  04/26/2022

  we are working with the customer to resolve this issue....more to come

  Customer response

  04/26/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ******** ******

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩