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Business Profile

Apartments

Villas at Palm Bay

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved into the complex in January, right away I saw my a/c was broken, & majority of my appliances. I filed multiple emails and work orders (only one was actually input) as well as emergency maintenance requests. Nothing was done. It is now 85 degree weather and I have no heating/cooling system in my home which goes against my renter's rights as this is an emergency maintenance issue. It appears ******* **** has a personal issue against me or is incompetent to do her job as well as their maintenance team. I am also having to endure a ***** infestation that they claim was unreported before, which is also a lie as they were present upon move-in within various life stages and a considerable amount.

  • Initial Complaint

    Date:10/09/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I terminiated my lease at the end of the rental agreement. I have a signed letter on the day of walk through that everything is in order. I have requested my $900 dollar security deposit. I was told it would be up to 90 days to receive it. I have called to remind them that in Florida after 15 days, I should receive my deposit back. I was told she would check and call me back. Still has not called back. It has now been over 30 days and I would like my 900 dollar security deposit back. When I left there were still 15 outstanding maintenance requests outstanding for my apartment alone.

    Customer Answer

    Date: 10/23/2023

    I sent an email to the home office and Ms. *****  replied stating the check was mailed on October 6 and then she said it was returned and she was mailing another one.  However, I have still not received the check.
    Today I received an phone call from Tatiana C******** asking for my forwarding address to let her accounting department know, but Cheryl Y**** had already stated that she had cut a check already on the 19th.  However, I still have not received a check.  I asked Tatiana when I will receive my check and that in the state of Florida I should have already received my refund.
    She just brushed me off and said she would get back with me. 

    *********************************



    Kind regards,

     

    ***** **********

Villas at Palm Bay is NOT a BBB Accredited Business.

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