Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 10 2025 I went to Midas auto located at ************************************************************************** for an oil change and because my battery light was on. The mechanic took my vehicle and inspected it he told me the alternator needed to be replaced. I agreed to replace the alternator and the oil change. After waiting several hours the mechanic came out gave me my keys and I paid ******** dollars for the services rendered. The mechanic never verbally told me anything else was wrong with my car. However 5 days after my alternator was replaced my battery light came back on. I immediately took it back to midas to look at it and they told me that I had a oil leak and the oil was leaking into the alternator and that the valve cover gasket need to be replaced to stop the leak and then told me it would cost 700 dollars to fix it. he informed me the warranty was void on the alternator because oil leaked into it. I would like a full refund because when I first brought my car there and it was inspected the mechanic was fully aware of the leak. The mechanic even with this knowledge proceeded to replace the alternator and do the oil change even though he knew oil would leak in the alternator . the mechanic never verbally told me about the leak and seriousness of it the first time I was there. On my receipt they gave me it says I declined a valve cover gasket and battery however theses services were never offered to me at all me because no one ever verbally talked with me about it the first time so the receipt is wrong. You can not decline something that was never offered to you. And I never signed the receipt Plus Midas gave me a remanufactured alternator and told me that it was a brand new alternator in which they charged me a higher price for and failed to inform me that it was a remanufactured. I would like a full refund this was a severe judgment and error on Midas part they should of never replaced anything with out fixing the leak first since that was the main problem .

  Business Response

  Date: 03/26/2025

  March 26, 2025

  Subject: BBB Incident #********
  
  Dear BBB:

  
  We are writing to you concerning the BBB ID #********.

  
  After reviewing the case we have found the following:

  
  Mr. ***** ******** came in to have work done on his car on January 10, 2025. The work that was performed was the alternator and an oil change.  However, there is a declined service on his invoice stating that Mr. ******** declined the work that was recommended: ***** battery and 2. Valve Cover Gasket. Both these items were declined by Mr. ******** and I have attached a copy of the final invoice from this date.   

  
  A valve cover gasket seals the valve cover to the cylinder head, preventing oil from leaking out and ensuring proper engine lubrication.

  
  Today, March 26, 2025 is when we have received the incident report and one of our Managers has tried to reach out to Mr. ******* three times today to no avail.

  
  We are willing to work with *********** on this matter, however it is important to note that warranties cover when a piece is defective or not working properly.  A warranty will not cover problems or defects caused by other issues with the car.  

  
  Our manager will continue to reach out to Mr. ******** to remedy this situation. 
  
  Sincerely,
  
  Midas Consumer Affairs
  ********************************************************
  Tel: ************

• Initial Complaint

  Date:02/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Midas is engaging in false advertising. Their corporate website features a $24.99 coupon for a ******************* Change, listing my local Midas stores address. However, when I went to redeem the coupon, the store claimed they didnt have the ******************* and refused to honor the deal in any other form. This is a classic bait-and-switch tacticadvertising one thing and pushing customers toward a more expensive option.If the Midas brand is being used to promote these offers, then Midas Corporate is responsible for ensuring that its franchise locations honor them. I requested to speak with the regional manager, but he was absent, and Ive received no follow-up.This is regarding the Midas store in ****************** At this point, Midas needs to either honor the advertised price with a comparable oil change or correct their misleading promotions. Failing to do so damages trust and reflects poorly on the brand as a whole.

  Business Response

  Date: 03/03/2025

   

  I called and Spoke with Mr ******* as a representative of TBC Midas.

  The coupon he ad did state "valid at participating locations"

  The site he called was not a participating location.

  I offered to find him a location that was participating however he had already had an oil change at another site.

  To take care of the guest I have offered to pay for that oil change and I am awaiting the receipt from him so that TBC/Midas may send him a check.

  Thanks

  Customer Answer

  Date: 03/13/2025

   
  Complaint: 22953714
  
  I am rejecting this response because:
  
  Sincerely,  I sent the receipt no check yet awaiting a response 
  
  ****** *******

  Business Response

  Date: 03/25/2025

  Apologies, I have been in the hospital since March 10th. I have texted with Mr ******* and confirmed that my company is sending him a check to refund the oil change he had completed at our competitor Valvoline quick oil change, since we could not perform the service at our franchise location that was not participating in the promotion. 

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came into Midas for a oil change and a A4 and a five tuneup for my vehicle when I left Midas the vehicle immediately started overheating after 10 minutes of driving they had to send somebody to my home to add coolant to the vehicle brought the vehicle back to Midas that day after because youre still overheating and thats when they informed me that my engine was blown, but my car did not come in like that

• Initial Complaint

  Date:09/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my truck to Midas to have my power steering line's replaced, they were leaking. They kept my truck for 6 day's, the told me they were working on it the Saturday that I took it in, August 26th 2023, then I was told they hadn't started working on it until Monday August 28th 2023. I told them to replace both lines and the communications between the two people working was a problem. While changing the power steering line's, they broke one of the lines of in the rack and pinion and there for, I had tonhsve them replace the rack and pinion. When I got the truck back August 31th, 2023 it was running rough and my air conditioner and ***** control wasn't working. There were light's on my dashboard that was lit up so I drove it back and they hook an engine scanner up to it and turn them off, but shortly they came back on. The did remove a wire harness that shouldn't have removed, evidently, the some how pulled a wire loose and tried to repair it, Instead of replacing it with a new one. The wire harness should not have been removed, it didn't have anything to do with replacing the power steering line's. The wire harness control's the air conditioner, ***** control, electric clutch fan, and control's other components in the truck. The harness shorted out and melted the wire's and plug. I had to replace it and I had to order it from ***** It cost me $71.00. I should be reimbursed for the wire harness at lease, I feel I should be reimbursed for the rack and pinion also. They never call me but once in the six day's they had my truck, only to tell me they broke off the line in the rack and pinion and that was on Wednesday August 30th 2023. I had to call them and I called them several times through the *** days they had my truck.

  Customer Answer

  Date: 10/16/2023

  The case has been resolved!

  Business Response

  Date: 10/16/2023

  Thank you for contacting Midas Consumer Relations. It is our understanding that you have already spoken to the franchise representatives and are working toward a resolution. If this is not the case, please let us know. Thank you again for contacting Midas Consumer Relations. 

• Initial Complaint

  Date:05/17/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car t9 midas about 2 years ago and had front and back brakes put on my and paid around $400 and was told that it's a lifetime warranty on them. Well today I went back and was told with having a lifetime warranty I stall had to pay labor which will be $189 for the front and $189 for the back. That means I will be paying $400 again for brakes. Doesn't make since.

• Initial Complaint

  Date:04/21/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of 2021 we took our vehicle to a midas store to have our muffler repaired. After inspection they let us know both catylictic convererters and the whole exhaust piping and muffler needed to be replaced. We approved the $2700 repair. After getting the car back it was still loud so we took it back and they told ** they accidentally put the wrong muffler on the car. So they then fixed it again. After that it still was not fixed. So we took it to a diffeent muffler shop. The mechanic at this shop said he would not touch our vehicle because the job Done was so improperly that he was afraid to get involved. We then took it back to midas and they said They needed to replace a bolt that was bad When we receive the car back there was grease rubbed all over the ceiling of our Van. About a month ago so 21 months after the repair, we noticed that the Van became very loud again. We took it to a belle tire to have it inspected. The mechanic at belle tire informed ** that the exhaust pipe had been welded to one of the catalytic converters and the weld had Broken off. The mechanic informed ** that the job was done improperly and there was no phlange used to connect the exhaust to the car and that a muffler shouldn't be welded to the catylictic converter. He told ** we would need a new catylictic converter and new piping. We have been in contact with Midas corporate but they are unwilling to fix the vehicle for free even though the work was done improperly. They say we are past our 90 day labor warranty. But the work was done wrong and our exhaust system fell off our car 20 months after the repair.

• Initial Complaint

  Date:04/04/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I strongly believe that Midas took advantage of me in fixing my car because I am a woman and I don't have knowledge about cars. I bought new spark plugs and when I took my car for service, *****, the manager I have been in contact with stated they were loose and that his guys tightened it up for me. I started having issues with my car. The *** needle kept fluttering. I took my car to Midas about 5/6 times this year alone (we're only in April), and they could not figure out what was wrong with it. Their only suggestion was for me to keep bringing it back. It seems like they kept finding "issues" but my car was never fixed and I kept paying for expensive repairs. I have kept all my receipts, and at this point, I am requesting to be compensated for everything - not just the spark plug. I finally took my car to the ****** dealership (I drive a ****** Rogue) where they told me one of my spark plugs was cracked and that this could happen when it's being tightened. I am livid because Midas is supposed to have certified mechanics and they kept having me bring in my car. The next thing they wanted to switch out was my gas bomb? The way they handled this situation is awful! Car repairs are so expensive and they took advantage because I kept bringing my car back to them. I have been taking my car to Midas for car repairs for a long time, but I will never use them again! I went to ***** this past weekend and showed him the ****** repair receipt along with the cracked spark plug. He stated he was going to give me a call within the hour and I never received a call. On Sundays, they are closed. I received no call on Monday either. This morning I called to speak with ***** and he stated he'd call me back. I have yet to get a callback but the whole lack of following up after I've spent so much money to still not have the issue fixed is baffling. I hope they never treat or take advantage of another single young woman like they did with me. They took me for a fool.

• Initial Complaint

  Date:03/25/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car into MIDAS and had about $3000 worth of work done on it. This included a timing belt replacement. When they returned the car the check engine light was on (which it wasn't when I brought it in) and when I accelerated the car would shake. I took it back and they kept the car for about a month trying to figure out what they die to my car. They determined they had set the timing belt too high and another part needed to be replaced. They said they were incapable of replacing the part they had damaged with the misplacement of the timing belt and that I would have to take it to ****** Considering it was MIDAS who broke the part then was too I competent to fix the damage I demand they pay for the replacement.

• Initial Complaint

  Date:03/20/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dates of transactions: 10/5/21-10/6/21-11/29/22 The amount of money paid for services: $334.98 What the business committed to provide me: Pressure test the cooling system for leaks and replace a missing hose that was causing radiator leaks. Drain the fluid from the rear of the engine that leaked into the driver's side of the vehicle.What the nature of the dispute is: On 2/19/2023, I have the same issue for the 4th time with the hose falling off and the radiator leaking all of the fluid out. Midas manager told me he would replace the hose again but I would have to pay for it. I have had to tow my vehicle each time to Midas and pay for this. I have had to pay an uber driver to take me to pick up my vehicle once it is repaired. Midas refused to provide towing of my vehicle to their repair station. They refused to provide an uber driver or pick me up when my vehicle is finished.The business manager *** told me they would replace the hose again however, I would have to pay for the repair and I would need to provide and pay for the towing to his shop and I would have to pay for my own uber to pick up my vehicle when it would be ready. The repair shop should have put a hose clamp on the hose to keep it from continuously falling off on the first repair.Repair order numbers: ******* x2 and *******

• Initial Complaint

  Date:03/15/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to midas in ********* ** (8/31/22)for an inspection, they said they would not pass me without my ball joint being replaced (though that is a lie because that has nothing to do with *** inspection) I told them my husband had the part at home I just needed an inspection they said they couldnt do that and forced me to get that done and an alignment (I DID NOTneed for the work that was done) so 599.34$ later Ive got my *** inspection. Last month (2/9/23) my car needed oil change I took my car to my local mechanic and they said I needed my ball joint replaced (they had told me months prior in July 2022) I said I had work done, being the ball joint. Took it to midas by my home (upstate) they checked and said midas in ********* NEVER replaced my ball joint. They charged me 232$ for part and labor they DID NOT DO! If they said my car was unsafe and couldnt pass inspection without replacing ball joint, they screwed me and also knowing I have 2 babies in the car with me. NOT OKAY!!! This place is unsafe AND disrespectful towards women. I knew what I was talking about and they spoke to me and treated me like I didnt. Talked down to me and like I was stupid. Treated another woman the same way while I was there. For HOURS and NOTHING was done on my car YET I was charged