ComplaintsforMidas
Auto Repairs
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Complaint Details
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Initial Complaint
08/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I went to Midas at ******************************** on to get an oil change when they were servicing my car the manager told me that my car does noy have a tie down on my battery and that my battery does not belong to my car.I advised the manager that I was not aware of the tie down missing but I purchased my battery from Auto zone and they asked me what my cars make and model was before they gave me the battery the manager still insisted that the batter is not from Auto Zone and that better y does not belong in my car. They proceeded to do my oil change and I ended up waiting 3 and a half hours before the services on my car was done because he didnt know were the parts delivery driver was at. THey placed the batter tie down on my battery and gave me the oil change for my car. I went home and the car was shaking so I called them and they told me to bring it back. I brought the car right back and they said maybe my emergency break was on because the car is fine. I took it back home and it was still shaking and the emergency break was never on as well. I checked the oil myself and seen there was way too much oil in my car and that the oil was over the dip stick indicator twice as much. I called them and they said to bring the car back I did and they drained the oil but said my car is not shaking and it is.Initial Complaint
07/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My name is *****************************, and a month ago I took my 2015 **** F15 to Midas to replace the actuator in my tailgate that would not release. After doing some googling about repair costs and the part, I expected to pay about $200 for replacement. After they took it apart and looked at it, they told me it would be $550. This didn't seem right, but it was the only shop within walking distance of my work and was already there so I said go ahead. I was then told that it happened due to a surge from plates touching inside my battery, and that I would need a special european gel battery for $660 or this and other problems would continue, ruining my truck. In tears I agreed. Then, I realized this made no sense, the price seemed very high and I have a 2015 ****- how is that going to need that battery? I called two Autozones and the **** dealership service department and was told that that was all a lie. So I told Midas to fix only my actuator, which they agreed to with trying to continue to scare me about how much damage it could be for my truck. Fast forward to Friday. My tailgate doesn't work. Of course, the story from Midas here would be, well yeah, we told you this would happen if you didn't buy the battery... but I already know actuators go out all the time in this model, I had my battery tested and it was fine, and after taking it to the **** dealer, I was informed that it may have been adjusted, but my Actuator wasn't even replaced at all. The cost to replace it there for real? $108. I went in for a $108 problem, was told I needed to pay $1200 to fully resolve it, ended up paying $550, and they did not actually do a **** thing they told me they charged me for.Initial Complaint
07/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Brought car in for inspection last. Tech fixed parking brake cable $600 last year. Gave him the job. They broke the brake drum. Passenger side back.. midas say they have no record of it.Initial Complaint
07/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
They told me I only needed brakes and rotors. I was charged for brakes, calipers rotors bleeding the brakes and more. I told them I didn't have much money to which they had me apply for credit. I now am responsible for over a 9000 bill for 3000 work and I feel they overcharged for labor because I am a woman.Initial Complaint
07/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I took my car to the Midas shop on ***************** in *********** and ask them if they could take out my broken oil dip stick. They stated that they could and once they removed the stick they stated that it would be ***** dollars plus ***** dollars for the dip stick I explained that I already have my dip stick that was purchased from the **** dealer they then stated that they could not use my part. I was never told that due to I advised them that I had my own part. I then told them to put the broken back but to bend the metal part and I would put the part in myself. Once i got home i found out that they put the broken dip stick back in the hold and did not tell me that they did not bend it metal and I could did it back out. I paid for my oil change but I am not even sure that they put the correct amount of oil in my car and also they did not top off any fluids like they are suppose to. I would like to be refunded my oil change. They stated that they topped off my fluids and they did not top off any fluids at all and stated that my husband refused to vacuum the car and he did not refuse anything they never asked him to do anything after he refused to to purchase the dip stickInitial Complaint
06/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On May 14, 2024 the clutch went out on 2004 Mini ****** on the way to work to the Sarasota Publix distribution center on *************** in ****************. The tow truck driver towed my car to the Midas dealer at ******************************************************************************************* *************) thinking ok this is convient it right down the road from my place of work that would be perfect. The Midas dealer told us that it was indeed the clutch and fly wheel. So I gave them the ok t fix the problem and I paid them the ******* to start the work. Though they did say it would take approximately 12 hours long to fix the car, I gave them the benefit of the doubt that a week would do the trick. Now going on the 5 WEEK ****!! I still do not have the car, nor are they finished the repairs necessary to the clutch and fly wheel. I have been out of a vehicle for a month with promises week after week that the job would be finished tomorrow . Well today after being very patient with this business is the day i have given up on the return of my vehicle. After further investigation I see that the Midas dealer has a ONE star rating. If i would have known that in the beginning i would of never taken My Mini ****** to this establishment. But when your not expecting a breakdown and you have to go to work and it being a big company you assume you will get taken care of in a TIMELY matter.Initial Complaint
06/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Took vehicle in for simple oil change **** 7.Was informed by tech that my right headlight was out. I raised concern as my car has onboard monitoring system that shows headlight outage and I had headlight replace with past 6 months.Tech wanted to know if I wanted him to cost replacement and labour charge, I declined. I when I entered vehicle the system notified headlight out - which was not on prior to oil change. I asked cashier to come out and look at my dash and explained that was not on when I arrived 15 mins earlier. I advised him I was going to take vehicle to be inspected and would report them if I find Midas tech created this issue for unnecessary repair/charges. I took picture of dash upon leaving location - was able to have vehicles cle checked with the same hour and tech reseated bulb and functions fine and alarm cleared, I took picture of existing bulb working. I tried calling location and placed on hold and still on hold as I complete this complaint (15+) mins Dundas Whitby location.Concerned this behaviour of manufacturing unnecessary repairs is the norm and affecting other clients who may not know between fraudulent behaviour or normal wear and tear.Initial Complaint
05/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
5/12/2024 I took my car in for an overheating issue. After a couple of days they called and told me that my engine was blown and will need to be replaced. I asked them if it'll fix my overheating issue, they stated it would. I agreed and paid in full. When the engine was installed and I picked up my car it seemed fine but before I got home it was overheating again. I called them and they towed it back to their shop. I told them I don't know of I can cover all of it let me check my finances, at that time they offered a line of credit with them, I told them shure if I need it I'll use it. Then they claimed my catalytic converter and fan clutch needs to be replaced. Again I asked if that will fix the issue, again they said yes. And charged the Midas account and I paid the rest the next day I had off from work. A couple days later they said that I need a new radiator. At that time I told them all my credit cards are maxed out over this I'll just tow it home. They said that they can get me a credit line increase that they would call me back. 6 hours later I call to see if the credit line was increased or if I need to tow it home. They said the radiator and catalytic converter was almost finished. I told them to stop everything they're doing that I already told them I can't pay more if the credit line wasn't increased that ALL my credit cards were maxed out over this already. 10 mins later my account had a credit line increase to cover the repairs. When I came in to pick up my car and pay it off so I can leave me and my wife kept asking why we had to spend close to $13,000 over a $320 radiator that wasn't fixed until the end after we told them our credit cards were MAXED OUT and was the expressedly our #1 issue to be fixed. We were ignored, payment was processed and we left. We will never go back there for anything. I didn't get a diagnostic report Unable to upload ANY documents says "Unable to process previous step due to low memory". Will email documents when requestedInitial Complaint
05/29/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
On 5/21/24 my father went to Midas in *********, ** to get a flat tire repaired. Upon completion of the repair my Dad and I had noticed the wheel in which the flat tire repair was performed had been scuffed, leaving the clearcoat gouged almost like it was dropped or dragged on the floor or hit with a tool or impact gun. We had notified the Assistant Manager at that location while still on the property and he took pictures and said that the inspection photos that were taken were at an angle that doesn't allow clear view of the wheel in question. The Assistant Manager then placed a phone call to his District Manager and assured us that the District Manager would contact us with a resolution the next day. We had still not received a phone call from this District Manager and seek to have the wheel replaced directly from Midas or to purchase a replacement wheel from GM and have the invoice paid by Midas.Initial Complaint
05/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I brought my car to the Midas in ********, ** approximately 5/2/2024 for an alternator and battery terminal repair. I picked it up when I was told all repairs were complete which was approximately 5/7/2024. About a week or 2 later I noticed something that I asked to be repaired was not repaired and I was charged for it and it says on my receipt that I was. The manager *************************** began to become belligerent at the facts at hand and which caused a verbal altercation began to ensue between myself and ***** over what was supposed to be repaired. He then stated I dont give a f*** who you spoke to about your repairs, Im in charge here. After he insulted my son and called me n***** 2 times in front of my son and girlfriend which caused us to get very upset. He then went on to eventually threaten me and I did the same thing and threatened him. When I left the cops were called but I was unaware until I received a call from them stating that *************************** had called them and told them about the incident so I filed a report with police as well. All I wanted was the repair to be done but instead he chose to argue with me over a mistake that they made instead of rectifying it.
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Customer Complaints Summary
86 total complaints in the last 3 years.
43 complaints closed in the last 12 months.