Reviews

Horrible quality but what's worse is when I was sold the set I was told that I can pay for insurance and if it's not used then I get that $400+ as a credit towards another item from Badcock. Suddenly nobody knows what I'm talking about now that the c*** is paid off WHY would I agree to pay for INSURANCE that only covers stains really, for over $400?? Obviously if I'm told I'll get it back at the end of the loan I'd agree to it. And the store i bought the furniture at closed months ago so there's nothing I can even do about it. I see why they closed, they're dishonest

Badcock Furniture apologizes for any inconvenience. We were not able to locate an account based on the information provided but we will be happy to look into the claim if you contact us at our customer service department **************. Our warranties do cover many items but not all. Based on the description given we can assume you were denied full credit based on the damages not being part of the warranty coverage. When this is the case we often offer a partial credit to help the customer replace the item which is far more than the cost of the warranty to show our willingness to address all situations and make sure everyone is offered some help if needed. Please contact us and we will go over the claim once again for accuracy. Thank you 

I have been reaching out to the Ruskin Florida office in regards to an overpayment refund of over $400 that was supposed to be refunded on 10 July 2024. It has been over 40 days. I have been getting the run around from the corporate office number as well as the customer service number. The customer service numbers seem to be outsourced to ***** call centers. I feel as if I will be wrong receive my money. I have an account statement that says the refund was generated back to me yet Badcock never sent the refund. This is poor business practice and feels illegal.

We apologize for any inconvenience but you have reached the wrong company. We are Badcock Home Furniture of South Florida and you need to reach out to W.S. Badcock which is a separate company. Their direct number is **************. Thank you 

So far Ive been on hold for 30 minutes. Thats not including the other days Ive been calling 877 number ! Im trying to contact them to cancel my delivery pieces they have wrong ! They can do better ..,

We apologize for any inconvenience but you have the wrong Company. We are Badcock of South Florida and you need to reach out to W.S Badcock which is a separate company. Thank you 

Bad business purchase a Amana washer complain 2 days later about the washer spinning to loud they said since it was the holidays I had to wait now there saying I waited to long to reported and they can't exchange it purchase warranty and still won't come out to look at it this store done lost business with me I won't never buy from them again ever

Unfortunately this is the wrong corporation. We are Badcock's of South Florida and only do business in South East Florida. The store in regards to this customers complaint belongs to W.S. Badcock and is governed separately. Feel free to contact them at **************

Mis muebles estn rotos desde q los compre le puse garantia por tres aos me canso de llamar para *** me den respuesta en eso llevo 5 meces y nada *** vienen tengo muy mala experiencia con *** tienda la verdad

Badcock Furniture apologizes for any inconvenience. We pride ourselves on excellent customer service and although our warranties do have rules and guidelines to qualify for replacement or credit, we always offer something to our valued customers if they are denied for any warranty claim. Unfortunately we cannot locate this customer based on the information provided in this review but if they would like to contact us at ************* then we would be more than happy to look into the claim to make every effort to help the customer with their issue. Thank you 

I purchased my children a futon bed from them in April, an not even a week later screws were coming out pieces are falling off. I will never order from them again!! Not to mention it's october now an the bed is pealing on the sides where I find loads of bed bugs inside!!! I am beyond ****** money down the drain!!!! No one seems to be able to help with anything!!!

Badcock Furniture apologizes for any inconvenience. Although we are not aware of this customers complaint, all of our furniture comes with a 12 month manufacturer guarantee so if there are issues with loose screws the customer can contact our customer service department at ************** and we can set up a service call to address the issue. As for the infestation, unfortunately bed bugs come from outside and go onto the furniture so just finding them months later doesn't mean they came from the furniture on delivery which would be noticed immediately. We take many steps and put forth a maximum effort to make sure all of our facilities are monitored closely for any and all pest control issues and we can confidently deny the issue came from our furniture on delivery. 

This is specific to the location at **** * ******* ****, Plantation FL *****-Manager BOB This location has unsavory business practices and harasses customers once a payment is late or behind. Never on a credit card interest applicable account have I had any company send a representative to my home weekly to demand money. A credit system implies standard penalties/fees etc. The representative sent consistently to my home has a history of ****** ********** against myself which has been documented and reported to ****** ** ***** Badcock corporate and as such all correspondence/transactions have gone through this individual. The store persisted to send the same representative despite warnings and the obvious harassment-3-4 times a week at my doorstep. Last month Ft. Lauderdale police came to my home after the representative accused me of threatening him (post his banging down my door high and stink of marijuana and threatening to get his taser on me). The officers advised me they found the behavior odd and the business practice of sending a representative to my home unsafe and for me to not only NOT open the door any further as this needed to be handled by Corporate-a message also told to the store manager BOB-they advised me to call them if they come to my home again or my local Plantation police department with case# provided. The representatives have came to my home 4 times since this incident and I will be pursuing all legal avenues including the ********** charges. I do not recommend this location to Anyone Especially to WOMEN because you will not be protected, the management and staff are utterly incompetent and tolerable to high risk drug abusing employees.

In response to the Customer Complaint, I have reviewed it thoroughly and interviewed all parties involved. About half of what the Customer has alleged is accurate and the other half has been spun in order to make her not look as much a part of the problem as she has been. When I first spoke to this customer in March, she was having the same problem in that her account was quite past due and personnel from the credit department had come to her home to see what the problem was. She called the Corporate office then and we got her back on track and brought her account current. She then paid April, albeit late. Then she failed to pay or return phone calls from the Corporate office in May, June & July, leaving the Company no choice but to visit and see if something was wrong. The claim of marijuana and ****** ********** are totally fabricated, as the gentleman who went to her house works a second job at UPS and gets drug tested regularly as he does at Badcock. These fabrications were all to deflect from the fact of the Complainant's past due account. She was actually the one using foul language in telling the Badcock rep to get off her property when he was trying to help her professionally get and keep her account current. As a courtesy, to resolve this, if Complainant will call me, I will stop the interest/finance charges on her account and if she makes 3 prompt payments in a row, erase the past due amount to help with her credit. My email is: ***************************