ComplaintsforQuality Coin and Gold, LLC

• Initial Complaint

  01/13/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a coin from Quality *********** on 11/24/22 on ***** The item purchased was a ****** Silver Dollar **** S MS 62 for $389. Post office attempted delivery on 11/28/22 @ 11:55 am. Since I was unavailable to sign for the package, I went to the post office the next day to pick it up in person. Tracking # for the package-**********************. After multiple trips to the post office, they finally declared the item lost. I communicated with the seller on **** to explain the situation but was instructed to go back to the post office to arrange for redelivery. After informing the seller that I had already done that & that the package was lost, I decided to reach out to the seller (Quality ***********) by phone to attempt to resolve the issue directly. The following narrative is the reason I decided to file a formal complaint with the BBB regarding this merchant (Quality ***********). The owner immediately became very aggressive when I stated the purpose of my call. He proceeded to tell me that he didnt believe I had been to the post office multiple times & went on to call me a liar on numerous occasions. He also accused me of committing fraud & that I was trying to ruin his business by leaving any negative reviews. I told him that I will not tolerate being called a liar & being accused of committing fraud & that I would be pursuing the matter further. I would therefore like to proceed with a formal complaint against this business. Sellers response was disgraceful, rude, inappropriate & unprofessional. This kind of behavior from a business owner towards one of their paying customers is completely unacceptable & should be addressed immediately in an appropriate fashion. Thank you for your attention to this matter. Sincerely, *****************************

  

  Business response

  01/17/2023

  Hello,
  This is an unfortunate situation and your issue is with USPS.  The package was immediately shipped with Signature required, delivery was attempted, no one was available to sign for the package, the package was returned to the local post office and is dormant.

  eBay denied you claim, however we will always take care of our customers.
  

  We would send you a full refund to resolve the situation, however we can not because you opened a chargeback and the banks are involved.
  
  There are 2 options:
  1.  You close chargeback claim, then I can approve a refund
  2.  Let the banks deal with it, which will take time

  Regards

  Customer response

  01/17/2023

   
  Complaint: 18728311
  
  I am rejecting this response because:

  I will be happy to cancel the dispute with my credit card company as soon as the $389 is credited back to my credit card. 
  

  I sent an email to Quality Coin & Gold regarding this issue earlier today. 
  
  Sincerely,
  
  ***************************

  

  Business response

  01/24/2023

  Hello Dr,

  I am unable to send you a refund because **** has froze the transaction because you opened a dispute with your bank.

  **** will lift the hold once your bank has closed the dispute.

  **** has this system set up so sellers do not get ripped of on refunds by people disputing a transaction with their bank, receiving a refund from their bank, then trying to obtain (steal) a second refund from the seller.

  I suggest you call **** to discuss and you can ask **** to lift the hold.

  Customer response

  01/25/2023

   
  Complaint: 18728311
  
  I am rejecting this response because:

  After calling ***** they informed me that once a dispute has been opened with my bank, the account is closed forever & that eBays money back guarantee is voided. **** is completely out of the loop going forward. As I stated before, once a refund of $389 is put back on my credit card, I will cancel the dispute immediately. Thank you

  *****************************, M.D.

  
  Sincerely,
  
  ***************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩