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Average of 63 Customer Reviews
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Review fromKurt B
Date: 04/18/2025
1 starKurt B
Date: 04/18/2025
If I could select no stars I would. Not only were they late picking up the shipment by 4 days, they did not provide the requested notification prior to delivery. They then sent me an invoice over a week later increasing the charge by over 200%. Weight increasing I could understand but the change of business status with the use of zillo to back it up is unbelievable. My recommendation is to stay as far away from this company as possible
FreightCenter
Date: 04/23/2025
We appreciate you taking the time to tell us about your concerns with your recent shipment with us.
FreightCenter is a 3rd party logistics company; therefore, we do not handle or transport freight; we simply connect the shipper to a carrier. As such, the liability lies with the carrier because they are handling and transporting your cargo.
We understand billing adjustments are an inconvenient part of the shipping process. We do our very best to ensure our shippers avoid them at all costs. Please note that all carriers verify the information provided on the cargo they handle and pick up and delivery facility types. The agent did discuss that ranches/farms are considered limited access locations. We realize that it is accessible for a tractor trailer, but the carriers will deem it that way. The carriers use software programs to indicate if a location is residential or limited access.
Unfortunately,we can not dispute these charges with the carrier.
Please do not hesitate to contact us if you have any further questions.
Thank you,
The FreightCenter TeamReview fromlarry T
Date: 03/25/2025
1 starlarry T
Date: 03/25/2025
big mistake on my part ,should have read reviews first have had the same problem with freight quote ,i thought since i spoke with one of the **** ,our shipping address is for some reason showing we are a limited access have been at this location in business for more than 20 yrs have forklift ,dock circle drive for tractor trailers since we spoke with *** when booking she agreed ,now they say the trucking company is charging them ****** more ,we sent pictures of warehouse,forklifts building dock where we loaded this truck but the same as freight quote there is no way freight center will give in ,we have asked for the billing statement for **** trucking ,but they refuse to show it to me ,so it is plain to see this is a scam ,if it were not they would be happy to show it BEWARE BEWARE BEWAREFreightCenter
Date: 03/26/2025
We appreciate you taking the time to tell us about your concerns with your recent shipment with us.
We understand billing adjustments are an inconvenient part of the shipping process and we do our very best to ensure our shippers avoid them at all costs. Please note that all carriers verify the information provided on the cargo they handle. If discrepancies are found with the information reported during the quote phase, a billing adjustment will be issued.
Carriers have the right to deem a location as Limited Access. Certain locations, regardless of whether they are tractor-trailer accessible, are considered Limited Access. The carriers use software programs to indicate if a location is limited access or residential. This is not something that we can dispute with the carrier. It seems that you had the same issue with another freight broker. All carriers will consider your location Limited Access.
We hope this information helps clear up any confusion. Again, thank you for your feedback.
Thank you,
The FreightCenter TeamReview fromSarah G
Date: 03/24/2025
5 starsSarah G
Date: 03/24/2025
Responsive and reasonable pricing. Kris made the process painless. Would definitely recommend and will use again.
FreightCenter
Date: 03/27/2025
Thank you for sharing your positive experience with us! We're thrilled to hear that our representative provided exceptional service and made the process seamless for you. We appreciate your kind words. Looking forward to serving you again in the future!
The FreightCenter Team
Review fromCarlos V
Date: 03/08/2025
1 starCarlos V
Date: 03/08/2025
Adding Fees after the fact of picking up the pallets.FreightCenter
Date: 03/11/2025
We apologize for your experience and thank you for providing us with your feedback.
FreightCenter is a 3rd party logistics company; therefore, we do not handle or transport freight; we simply connect the shipper to a carrier.
We understand billing adjustments are an inconvenient part of the shipping process and we do our very best to ensure our shippers avoid them at all costs. Please note that all carriers verify the information provided on the cargo they handle and if there are any discrepancies between what was reported during the quote phase and the actual weight, class, or dimensions as noted by the carrier, a billing adjustment is issued.
With your shipment, the dimensions were larger and each pallet was heavier than originally provided during the quote request. This discrepancy resulted in a billing adjustment. You should have received the inspection documents from us. If you did not, we would be happy to send them.
We hope this clarifies any misunderstanding and if you have any additional questions, we would be happy to answer and assist.
Thank you,
The FreightCenter TeamReview fromJeffrey E
Date: 03/04/2025
1 starJeffrey E
Date: 03/04/2025
I scheduled a pickup and received a call from a scheduling agent because she thought my building was a "limited access facility", and wanted to charge an extra $100. After the discussion she understood that there were no limits on access, so the initial quoted amount is what I was charged. A week later, I get an email were they charged me an extra $150 for limited access to the facility, which is completely false. The driver pulled right up to the building, we loaded the crate and he was on his way. He did not have to open gates or wait for gates to be opened. After talking with customer service, they said the trucking company they scheduled to pick up the load, deemed it as limited access, and that the charges were not refundable. A company that is crooked enough to take money out of your pocket without true cause or discussion, is not a company worth doing business with. FIND ANOTHER CARRIER AND TAKE THERE REVIEWS SERIOUSLY.FreightCenter
Date: 03/25/2025
We appreciate you taking the time to tell us about your concerns with your recent shipment with us.
FreightCenter is a 3rd party logistics company; therefore, we do not handle or transport freight; we simply connect the shipper to a carrier.
We understand billing adjustments are an inconvenient part of the shipping process and we do our very best to ensure our shippers avoid them at all costs.
The freight carriers deem gas plants limited access regardless if the gate is open or closed. Unfortunately, this is not a charge we can dispute. We would like to split the cost of the billing adjustment with you if you are agreeable. We can refund your credit card for $75.19. Please let us know if this is something you agree to.
Again, we apologize as this experience as we always strive to deliver outstanding customer service.
Thank you,
The FreightCenter TeamReview fromNich Q
Date: 11/20/2024
1 starNich Q
Date: 11/20/2024
Do not use this company do not give them your credit card number. They took an $800 shipping charged and turned it into $4500. FRAUD! How do you people sleep at night?FreightCenter
Date: 11/21/2024
We appreciate you taking the time to tell us about your concerns with your recent shipment with us.
FreightCenter is a 3rd party logistics company; therefore, we do not handle or transport freight; we simply connect the shipper to a carrier.
We understand billing adjustments are an inconvenient part of the shipping process and we do our very best to ensure our shippers avoid them at all costs. Please note that all carriers verify the information provided on the cargo they handle and if there are any discrepancies with what was reported during the quote phase and the actual weight, class or dimensions as noted by the carrier, a billing adjustment is issued.The freight classification for a shower door is based on the density of your item. Based on the information that you provided in the quote process, 300 lbs, 90x40x36, the density was 4.00 pounds per cubic feet, which calculates to a class 175. The actual dimensions provided by the carrier were 300 lbs, 96x40x40.5, which calculates to a freight class of 500. Freight carriers consider 96 as oversized freight and charge extra for that. Six inches can make a big difference in price.
Unfortunately, this is not something that we can dispute with the carrier.
Again, we apologize as this experience as we always strive to deliver outstanding customer service. Please feel free to reach out to us if we can be of any further assistance.
Thank you,
The FreightCenter TeamReview fromLou H
Date: 10/17/2024
1 starLou H
Date: 10/17/2024
Poor service, delayed p/u and delayed delivery, had set freight charge, sent in signed paperwork of pod and then almost a month goes by and freight center wants to charge me,not good business practices, not satisfied with any of the servicesFreightCenter
Date: 10/18/2024
Thank you taking the time to tell us about your concerns with your recent shipment with us.
FreightCenter is a 3rd party logistics company; therefore, we do not handle or transport freight; we simply connect the shipper to a carrier. As such, the liability lies with the carrier because they are handling and transporting your cargo.
We understand billing adjustments are an inconvenient part of the shipping process and we do our very best to ensure our shippers avoid them at all costs. Please note that all carriers verify the information provided on the cargo they handle and if there are any discrepancies with what was reported during the quote phase and the actual weight, class or dimensions as noted by the carrier, a billing adjustment is issued by the carrier.
With your shipment, the carrier weighed it and it was 55 lbs more than what was quoted which resulted in the additional fees.
As your balance is unpaid, your debt was transferred to a collection agency, Rauch-Miller International. At this point, all inquiries should be directed to them.
Thank you,
The FreightCenter TeamReview fromMark K
Date: 10/08/2024
1 starcompletely incompetent employees are working, they cannot solve a trivial issue, I called them several times to resolve the issue for a refund, because the transport company refused to pick up the pallets three times, provided that the correct dimensions and weight of the pallets were indicated and there were also attached photos. And at the same time, they also withheld $ 260 from us for the fact that the driver came from Roadrunner Transportation three times and refused to pick up the pallets, although they did not like the first time, our supplier repacked it again and they also did not like it, unjustified reasons for service failure and at the same time still withhold some additional commissions for which We don't have to pay! At the moment, $477 has still not been refunded, and they also took an additional $260 without permission and grounds! I recommend leaving and not using this gangReview fromCorey B
Date: 09/07/2024
5 starsCorey B
Date: 09/07/2024
**** was the person I delt with using FeightCenter. He was very professional and always answered my calls and emails. He quoted me a price for the weight of my freight and it never changed! Top notch operation! My cargo arrived as promised! Thanks **** and freight center!FreightCenter
Date: 09/10/2024
Thank you for the kind review! We are so proud that we earned your business here at FreightCenter. We will be sure to let **** know that you appreciate him.
The FreightCenter TeamReview fromKevin C
Date: 08/22/2024
5 starsKevin C
Date: 08/22/2024
Used them to coordinate a delicate and large package to move. Great service and extremely responsive. My 1st time to use such a service and they had been the most proactive and helpful. Was getting or attempting quotes from others including *********** Old Dominion directly but Freight Center was by far the best to work with.FreightCenter
Date: 08/26/2024
Thank you so much for taking the time to share your experience with us. We take pride in knowing our customers are happy with their shipping experience.
The FreightCenter Team
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