Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a brand new car, totaled on 9/24 insurance paid the lender and the dealership still owes 2500 from warranties and other things that they have to send to the lender as of 9/24 nothing has been sent and this is going against my credit.

  

  Business Response

  Date: 04/01/2025

  Ms ******** cancellations were processed according to the instructions received from the bank.
  Based on the mileage at total loss, the maintenance refund processed was $42.93
  We contacted the warranty company for clarification on the cancellations & the refund.

  Please see the attached documentation received from the *********** directly, and balance owed on the account is the customers responsibility.

   

• Initial Complaint

  Date:03/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am writing to formally address a serious issue regarding the vehicle I purchased from **************** South Dade in 2023. At the time of purchase, I specifically asked both the salesperson and the finance representative if there was anything I should know about the car, including any prior accidents or issues. I was assured by both individuals that there was nothing of concern. When I inquired about a Carfax report, I was told there would be a $50 charge, which I declined.Recently, while considering other vehicle options, I visited a ***** dealership, where I was informed that my current carpurchased from *** South Dadeis not only upside down on the loan but had also been involved in two prior accidents. This information was never disclosed to me at the time of purchase. Had I known, I would not have proceeded with the purchase. I feel misinformed, misled, and placed in a dangerous situation due to the dealerships failure to disclose this critical information.This situation raises serious legal concerns regarding transparency and consumer protection laws. I have been advised to seek legal counsel; however, before escalating this matter further, I would like to understand what *** South Dade is willing to do to make this right. At this point, I am requesting either:A full refund of the purchase price and cancellation of any associated financing contract.A fair resolution that allows me to return the vehicle and be released from financial obligation.Please provide a written response within 10 business days indicating how you plan to address this issue. If I do not receive a satisfactory resolution, I will be left with no choice but to pursue legal action and report this matter to the appropriate consumer protection agencies.I hope to resolve this matter amicably and look forward to your prompt response.Sincerely,********* ****

  

  Business Response

  Date: 03/25/2025

  Dear Ms. *********** have reviewed your complaint regarding the 2022 Kia ***** purchased from our dealership in May 2023 and respond accordingly.

  
  To be clear, CARFAX reports are provided at no cost for every pre-owned vehicle we offer. They are freely accessible both online and in-store. Any suggestion that we attempted to charge for a CARFAX report is simply not accurate and does not reflect our standard practices. Transparency is part of our process, and we stand by the integrity of the transaction.
  
  The vehicle you purchased was sold with a clean title and was not classified as salvage, rebuilt, or total loss, and therefore did not require any disclosure under Florida law. We did not mislead or misrepresent the condition of the vehicle at any point during the sales process. All relevant information was made available to you at the time of purchase.

  The attached CARFAX does reflect  "MINOR DAMAMGE" which states usually cosmetic, including dents & scratches to the vehicle. 
  
  Issues such as tire locks, A/C performance, or minor cosmetic details fall under normal wear and tear and are not evidence of deception or wrongdoing on the part of the dealership.
  
  Additionally, your request for a full refund or cancellation of your financing is unwarranted and not supported by any facts or legal grounds. You have had full use of the vehicle for nearly two years, and the purchase was conducted in accordance with all applicable laws and regulations.
  We are confident in how this transaction was handled however, if you wish to bring your vehicle in for inspection, our service department would be happy to assist with any concerns you may have.

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2025 *** ******* S on February ******* with wireless carplay VIN ***************** and as soon as I drived out with the new car from the dealership, I identified that when phone connected to carplay a feature that the car has, every audio message that wants to be sent is not working, message is sent in a very low volume and every word is braking. I took the car into the dealership immediately. we tested the issue with more than 10 *** sorento from different trims from LX to XLine prestige with different phones of sales representatives and the general manager involved in *** south miami, *** ***** and *** homestead and in all three dealerships the carplay has the same issue. All the *** sorento of all trims sitting on miami dealership for sale offer a carplay that its a scam, it doesnt work!!the dealership kept my brand new car for a week already and run a large amount of test and no one is being able to fix it!Im writing to let you know to assist me as a consumer and make the dealership and *** to take responsibility and care of this situation inmediately. *** is selling cars and adding to the price a feature that is not working. *** needs to replace to me with a brand new car working properly if they arr not being able to repair it!I tested the wireless carplay in other makes as ******, jeep, ***** and they all worked perfectly, even being cars with older year of manufacturing. Please assist me on how to proceed?

  

  Business Response

  Date: 03/07/2025

  The issue with the car play, was a software/update issue from the manufacturer 
  We provided the customer with a rental free of charge while her concerns were being addressed. 
  The problem has been corrected and the vehicle has been delivered back to the customer as of March 6th, with no issues at this time.

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jan 3rd I bought a car and did a trade in with my old vehicle. After viewing the paperwork, the car dealership used the wrong financing. We use our own financing from a credit union that give us a good APR. We went back to the dealership on Jan 9th for them to change the financing. They starting threatening us that we had to pay more in order to switch it over so we asked to cancel the whole deal. The dealership manager, ********* ******, agreed to reverse the deal and gave us our down payment back. The issue is they have still not given us the trade in car. The month of January is almost over, the deal was canceled Jan 9th and they still have not given the trade car back. At this point they could give me a check for the worth of the car if they lost the car in transit.

  

  Business Response

  Date: 01/28/2025

  Good afternoon,

  The sales department is working on getting the vehicle delivered back to the dealership.

  Unfortunately it is taking some time, and we are not able to provide the customer with a check for her trade value as she is not able to provide a clear title.

  I apologize for any inconvenience caused as we work to resolve the matter for her 

   

• Initial Complaint

  Date:01/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Terrible service at this dealership. I trusted them a year ago with the purchase of my car, decided to get extended warranty with them and now just one year later when I need their help obtaining the contact information for the extended warranty THEY sold me, they dodge my calls. After 5 attempts in the morning someone finally took a message from me for a call back which I never received. When Ive called if they do pick up they tell me theyre going to get me help and transfer me to a line that no one picks up at. When I call back immediately they dont answer anymore or pick up and hang up just to not take my call. Beyond disappointed, no not recommend this dealership.

  

  Business Response

  Date: 01/15/2025

  Good morning,

  Our service manager **** ******** has reached out to the customer via phone & email on Monday January 13th and is waiting a response.

   

  thank you

• Initial Complaint

  Date:09/28/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 29, 2024, I purchased a Kia ******** from South Dade Kia located at **********************, because I was referred by a friend. During the purchase, I had a good customer service experience with *******, who helped assisted me with my deal despite the team working manually and I was there over 9 hours with my toddler.When finalizing my deal with finance manager ******, he informed me that I would need to get a temporary paper tag, even though I already had a permanent hard tag. This was because the system was down, and I was told that my registration would be mailed to me once it was transferred to the hard tag in the system. I agreed to this.Additionally, after completing the transaction, I had to revisit the dealership to sign the back of the draft, which was missed by ****** during the initial processing of my paperwork.Its now three months later, and I still have not received my physical registration. I reached out to *******, who was previously in communication with me and even sent me a photo of the registration, stating that I would receive it in the mail soon. However, I still have not received it to this day.I have been trying to contact Cherris, but now she does not answer my calls. I've also been calling the dealership, only to be transferred repeatedly without speaking to anyone who can resolve my issue. This is very poor customer service. Thankfully, I have not yet been pulled over by authorities, given that I do not have a physical registration on hand.This situation is extremely disappointing, and it feels like the company does not care about its customers. I also contacted one of the district managers, Ragi, but have not received a return call either. I hope this message gets the companys attention and prevents others from going through a similar situation.

  

  Business Response

  Date: 09/30/2024

  We are in receipt of the complaint from ******** ******* and have added a copy of her registration to this response as well as emailed a copy directly to her  this morning - we have also mailed out a copy of the registration - but she is able to use the copy that can be printed from her email.

  Our dealerships were part of the *** outrage back on June 19 2024 and we did not get access to our system until July 3 2024- but thankfully we were able to be open for business but handcuffed in some areas- case in point of not being able to transfer her tag at the time of purchase- there may have been a misunderstanding in reference to the registration as there was no new decal that had to be printed out and mailed only the registration that normally gets sent out in the regular mail-which we have no control over the post office- 

  Cherris was a wonderful saleswoman who recently left our dealership to move out West to be with her daughter which maybe the reason our customer was unable to reach her-

  If the consumer prints out the copy of her registration that we emailed her she can keep that in her car -

  Hopefully this will close this case-

   

  South Dade Kia

   

   

   

   

  Customer Answer

  Date: 10/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a *** EV6 GT Line from South Dade Kia Miami, but it doesn't work. I've been experiencing issues since the first month of leasing it. It's been about four months now, and I still can't use it. The dealership has been wasting my time and money, constantly going back and forth whenever I bring it in for service, and they never provide a clear answer. They don't even know what's wrong with the vehicle. The contract states that *** offers a 10-year warranty on the car. However, the sales manager at the dealership told me they can't provide a new car under warranty, and my only option is to start a new lease and pay for a new car, which would cost me a lot due to my existing debt with ***. I find this incredibly unfair, considering the issue originated from the factory, which is what the warranty is supposed to cover. This situation is so frustrating!

  

  Business Response

  Date: 07/30/2024

  Vehicle was in for a rear camera not working and car not starting.  We replaced the *** for the rear camera.  For the vehicle not starting we were told by tech line to disconnect *** connect because they have only seen 3rd party apps cause a draw on the battery.  We did this and were told to relaese the vehicle.  We did and customer has not returned. 

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I walked into South Dade Kia Sunday 7/7/2024 in order to begin the process of a lease buyout. I asked for a buyout quote of my lease. The quote included extra charges of $200 added to my residual value as an inspection fee, $899 dealer fee/pre delivery service charge, & $595 electronic registration filing fee. Extra charges totaling $1694. I expressed my concerns to the dealer & explained these charges are not stated in the lease agreement. I have emailed the director & the sales manager with the sales manager repling to me with the same response as in person which is that those are charges they have to charge on every buyout.

  

  Business Response

  Date: 09/17/2024

  Sorry for the delay in responding to this complaint from early July 2024 as according to our records Mr. ******* did in fact purchase his lease at the end of July 2024- please see the documents that are attached- which include communications between our *************** and Mr. ***************** reference to his lease buyout- our staff had informed him that if he handled his deal directly with *** and he paid them directly then the lease purchase price would remain what his contract had stated - but when the customer comes to a ********************** to then purchase his lease there are a few charges that will be included but the starting figure will be the same as the lease purchase price-  We require a Safety Inspection especially where we are selling this vehicle. The buyer's order also includes dealer fees as well electronic fees to handle the tag and registration - We did explain this to the consumer and from our understanding he did go to a few other dealers however he did come back and purchase the vehicle including those fees and he brought us a draft from his credit union- 

  Hopefully this will handle the issue with the consumer- but if they have any other issue's in reference to this please contact **** ******** - he is the General Sales Manager for all of my stores- his email is **********************************************************************************

  Thank you

   

  ****** **********

  Controller

  South Dade Group

  .

   

   

   

   

  Customer Answer

  Date: 09/18/2024

   
  Complaint: 21961213
  
  I am rejecting this response because:
  That is not what was stated to me. According to ***'s website, & Mr.Casineli, If you reside in the state of **,  you cannot directly purchase from the financial institution (**************), you must complete the lease buyout through a dealership. This is what I wanted to do in the first place to avoid having to go back into the dealership & now continue to deal with this hardship. I had no choice but to purchase the vehicle at the dealership since other *** dealers I called would tell me that if I did not lease the vehicle with them, they are not willing to do the lease buyout.  I called all the *** dealerships in south east ******* specifically all of ********** & ******* counties. The only resolution to this matter is for *** to re-imburse me the extra $1700 in ridiculous fees they charge for an "inspection" & for the grouchy finance guy to put his finger on an iPad to sign 10 minutes worth of documentation. All I ever wanted to accomplish was just purchase my vehicle, for the residual value stated on the contract that was signed when I began leasing the vehicle. Nothing more, nothing less. 
  Sincerely,
  
  ********* *******

• Initial Complaint

  Date:07/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid my vehicle off in full 4 months ago.unable to collect my gap insurance refund off ****** ******** at this dealership.not been honest.anout my refund.its over 4months.they were rude and unprofessional.vehicle was white 2023 kia *********

  

  Business Response

  Date: 07/03/2024

  Hello,

   

  We did receive the cancellation and had the ************* cancelled back in April 2024- once we receive the credit from the insurance company for the cancellation we either type a check or have the monies set up pending a chargeback directly from the Bank who financed the customer- Sometimes *** will charge us back sometimes they will have us send the check- 

  We were able to verify that the product had been cancelled but we were part of the *** outage and had no access to our computers which would have shown us if we had paid or had the account chargeback- We did finally get access to our *** late last night and checked today and saw the amount had not been charged back from *** so we went ahead and did a check today in the amount of $ 794.30-

  We have it ready - If the customer could verify her address we will be able to overnight the check- their is a holiday tomorrow but we will be in the office on Friday and can overnight it for Monday-

  Please let us know-

   

  See attached copy of the check

   

  South Dade Kia

  *********************************

  Controller

  Pl

   

  Customer Answer

  Date: 07/03/2024

  I Thank you for your help.without your involvement.i would of never received a refund.I called this company weekly for ther past four months.every one kick ther can down ther road. Giving excuses. again thanks a million.

   

  Customer Answer

  Date: 07/08/2024

  I contacted south dade kia on Friday July 5th.calling four different occasions.no one could help.no one aware of adress verification to mail a cheque.i left messages for ther accounting ***************************************** was not specific as to who or were I'm supposed to verify my adress with.as of Monday July,8 I have not received a refund, and unable to speak to any one at south dade kia that could help.

  Customer Answer

  Date: 07/08/2024

  Still did not received refund.i made contact four times to verify  my adress.my telephone calls transferred to different people.no one aware of ********************************* plans to verify my adress and over night my refund.every one continue to kick ther can down ther road.

• Initial Complaint

  Date:04/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the car, trusting that it was a good, safe car to drive.*** WAS AWARE OF THIS ENGINE PROBLEM. I WAS SOLD AS A LEMON WITH A KNOWN ENGINE ISSUE. *** had lawsuits because of this problem.I have had it only for 22 months. I noticed it was burning some oil last year and now I notice it is now burning a lot more oil more quickly. It is burning about 4qts to 2000mi. **** says online that 1qt/1000mi is normal). If I would have known the engine problems with this car I would not have purchased it and jeopardized my safety.I was told the car would break down at some point, and it must break in order to be repaired.I was told to NOT drive the car past Ft. Lauderdale (I live in South *****) due to its current state.I specifically purchased the extended gold warranty on the car and tire protection for my safety.It now will cost $1100 to get a temporary band-aide fix that might not work, so I am being asked to put money into a bad engine.They recommended I rent a car to travel to ******** for Christmas 23 (cost $1500). I ended up borrowing a friends car. I have a car that I still owe $16.5k for and it is worth nothing with a bad engine.I have never missed a payment with this car.I have lost valuable time from work dealing with this issue.I dont believe that it is good business to tell a customer to endanger their life driving an unsafe car.I use the car for local and long distance travel. I feel it is wrong that I cant use the car to travel to the other side of ******* for work, or to ******** to visit family.I want the dealership to return the money I have invested in the car and pay off the rest of the loan.

  

  Business Response

  Date: 05/07/2024

  The service director checked into the service history with our dealership for this customer-  according to our records the vehicle came into the shop Dec 8 2023- and at that time had very little oil in the vehicle- ***** motors are know to consume oil but the oil consumption is not covered on the Kia ******** extension- We had attempted to sell her an engin e decarbonization service ,oil change, and spark plugs in order to mitigate the situation - she declined that- we were trying to sell her that service instead of selling her an engine- she had purchased the vehicle used and had the vehicle for two years and 20K miles since she purchased the vehicle- We only saw 1 oil change during that time period- 

  We have no other records so any servicing that was done to her vehicle during these 2 years that she has owned the car so we have nothing to refund in reference to any services- 

  Because of her concern with her safety which she spoke about in the complaiint  we tried to have the sales department reach out to her to see if she would be interested in trading her vehicle- but we were unable to reach her-

  There is no refund due and no grounds for a settlement from this complaint-   Please feel free to have the customer contact our sales department and we can try and put her into another vehicle and she can trade in her vehicle on a new sale-

  South Dade Kia

   

  by 

   

  South Dade Toyota

   

  *********************************

  Controller

   

  Sorry for the delay- I was trying to find out if we were able to reach the customer or not to see about taking her out of the vehicle- but I heard today that they were unable to reach her-  

   

  If she is interested please give us a current phone number and we can reach out to her directly-

   

   

   

   

   

   

   

   

   

  Customer Answer

  Date: 05/30/2024

   
  Complaint: 21598039
  
  I am rejecting this response because:I am rejecting this response because: I have NO missed calls from the dealership and my phone number is the same they have on file.  They were also incorrect about the oil changes, which I am attaching proof that I have never missed one, so this is not the cause of the problem.  I did not include the invoice from ********* change since there wasn't room to attach and we both have a copy.  You can tell by their answer that they did not inquire further.  They have not address the fact that it is a known FACT that the 2018 *** ******** has had many lawsuits in court due to a faulty engine that ***** too much oil and will eventually break.  I will be attaching a document that I came across after this problem arose and I began to research.  I wish I would have done more research before purchasing, but I was naive about this sort of thing.  I was trusting the dealership to sell me a GOOD car.  I also found an article about other *** models that are still having engine issues.

  
  I was told that *** headquarters put a life-long warranty on the engine because of this defect.  I am aware that my extended warranty would not cover this issue.  I was offered the engine service as a "band-aid" and was also told that it doesn't always work.  In fact, when I was there, I was told there was another *** ******** in the shop that had undergone the "procedure" and I that it did not remedy the oil burning problem.  I appreciate the young man at the dealership was trying to be transparent and help me, because he knows I don't have much money and his hands are tied too, so to speak.  Why would I throw good money at a bad engine, for a "temporary solution" that "might not work."  The solution I was offered from the *** in ******** was to just keep adding oil every couple hundred miles going long distance (when I wanted to go to ******** for the holidays).  I can't imagine having to pull off a highway and add oil to a hot car.  Really? The *** ********* dealership did offer to put me into a new car, however, that would entail incurring MORE DEBT on my part and giving my money to a dealership where the TRUST has been BROKEN.   I understand we are both in a difficult position, but I have the disadvantage here.  *** ********* can get the engine replaced for FREE by headquarters and turn around and sell the car and make their money back.
  
  I simply no longer want to do more business with *** ********* or South *********** when they knowingly sold me a lemon and have poor customer service. The truth is, I have a car where I currently owe over $16K and it has a defective engine.  I cannot go on trips (for work and pleasure) and travel freely due to this problem.  I cannot in good conscience sell it to someone else, because I have integrity.  I will compromise with the dealership on the resolution.  I would like my deposit back ($6000) so I can apply it to another car and I want out of the contract for the rest of the payments.  What I have paid thus far they can keep because I have used the car.  They can take their car back and I will take my business elsewhere.  
  
  I appreciate the professionalism of the BBB and I am hoping we can come to an agreeable resolution.  I am a single, self-employed woman that still wants a safe car.  I technically will only have had the car for 2 years in July.  Again, I want to travel to see my family in ******** this summer and am stuck in a vehicle that shouldnt be driven far.  I desire to deal with a more honest and reputable dealership.  I understand that it is an issue with *** headquarters as well because they are asking the car completely break and engine freeze before fixing.  I'm not comfortable with that as a solution.  I have already lost a great deal of time from working to deal with this situation.  I hope that we can reach some sort of agreement soon.
  

  
  
  Sincerely,
  
  *****************************