ComplaintsforIT Works! Global, Inc.

• Initial Complaint

  02/26/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have started working for ITWORKS and I have made some orders but I didn't want to get too many orders done cause I wanted to make sure this company was true well over a month later I still have not got paid. I contacted the girl I signed up with and she goes "should have got an email" which I did not but I double-checked to make sure and nothing. She said well it could be another month then umm no I want to get paid I spent money to start this business so I want a refund this is not ok at all.

  Business response

  03/15/2022

  Business Response /* (1000, 5, 2022/02/28) */ Dear ******, We have received your letter from the Better Business Bureau (BBB). Having your concern addressed and resolved is our top priority. Our records show that you are a new Distributor which enrolled on February 1, 2022. We are sorry to hear you are having concerns. If you ever have any concerns or questions about the business, we highly encourage you to reach out to your upline above your distributor. You can go up the ladder until you connect with someone else. Also, any questions about commissions you can always contact [email protected]. We will contact you to see if you would like other contact information or we can give you details on returning the Business Kit. Sincerely, It Works!

• Initial Complaint

  02/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased Eye lash serum on November 25, 2021 for $76.94. It was then auto shipped on December 25, 2021. I started using the product on my eye lashes in Mid December, that's when I noticed my lashes on my left eye were disappearing. I called today to return the product from December, which is unopened and within the 45 days period in their documentation! I called and spoke with Rich and Andre they both said my refund would be 14.35! Then Rich tells me to go to the doctor and get a note regarding my loss of eyelashes! Ok, let me pay 225.00 office visit for a 76.00 refund, are they really that stupid! This pyramid company lacks all customer satisfaction and empathy for their customers! I called at 2:24 pm and at 2:55 they already reviewed my request and emailed me the generic so sorry your out of luck, we got ya!! All I wanted was the amount I paid for the product, nothing more! I was so looking forward to using this product. I'm so disappointed that the leaders show no concern for their customers after they have made initial payment. It Works would rather have me send this letter than make a customer happy! To resolve this problem would be to issue me a full refund. I'm available to discuss anytime at **********************

  Business response

  02/11/2022

  Business Response /* (1000, 5, 2022/02/11) */ Dear ****, We have received your letter from the Better Business Bureau (BBB). Having your concern addressed and resolved is our top priority. We are sorry to hear about this matter. Please check your email as our Product Coach has already reached out to you for assistance in returning product without a fee. Our Product Coach will assist you with any questions or concerns that you may have about the product. We wish you well. Sincerely, It Works! Consumer Response /* (2000, 7, 2022/02/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) I appreciate your quick response. I did check my email and saw the prepaid return label. I will also be sending the tube I received in November which is when my eyelashes started falling out. My hope is you investigate this product to insure its safe and doesn't happen to anyone else.I'm looking forward to receiving my full refund. Hopefully this can be used as a coaching moment for Rich and Andre in customer service. I appreciate your concern and am looking forward to trying other products. Thank You. **** Consumer Response /* (3000, 13, 2022/02/22) */ Hi, I. Not sure why you closed this case. I haven't received my refund and the company, Rich who I spoke with, said I wasn't getting a refund. So frustrating Thank you, *** ** Business Response /* (4000, 15, 2022/02/23) */ Dear ****, Our records show that you received a refund today. Please expect an email from our Product Coach with a confirmation of the refund. Sincerely, It Works! Consumer Response /* (4200, 17, 2022/02/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I guess I have to accept their refund of 69.30, I originally paid 76.94 for one tube,which is pending on 2-24. I sent back 2 tubes, the damaged tube and new tube. They also immediately closed my account, maybe when someone isn't happy with product that's the policy. It's unfortunate that It works doesn't stand by their product. The sad part is not one employee or representative I spoke with said they were sorry I wasn't happy. I lost my eyelashes! No one said they would look into why that may have happened. Not a good way to do business. My eyelashes are Finally starting to come back. I've learned my lesson, not to purchase from a pyramid scheme! Thank you for your help. Business Response /* (4000, 19, 2022/03/02) */ Dear ****, We have refunded you $7.64 for the shipping and handling. Our Return/Refund Policy states that the customer is to pay for the S&H for return of the product. However, we can certainly make an exception as we did in your case. Any further questions or concerns, please email ************@itworks.com. We wish you well. Sincerely, It Works!

• Initial Complaint

  01/30/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 1/10/22 how do you spoke with a independent sales agent for it works. I have our conversations through text message saved in my phone stating that I could cancel any time and she would make it to where I did not have to pay the $50 cancellation fee that she would take care of it in the system. Well I tried the product and I didn't like it and I messaged her about a refund and canceling the product AutoShip she told me I had to call customer service that I couldn't cancel because I didn't like the side effects of the product. I contacted customer service and they told me that I could not cancel unless I pay the $50 cancellation fee or until after my third purchase I informed them that the sales rep independent contractor said that she could waive that $50 cancellation fee and they said that is not possible so now I'm either stuck paying $50 or $70 for another whole month supply of stuff that I'm not going to use because I don't like it . So I just wanted people to be aware that these people are not honest people and be very careful purchasing product from them.

  Business response

  02/17/2022

  Business Response /* (1000, 5, 2022/02/02) */ Dear ****, We have received your letter from the Better Business Bureau (BBB). Having your concern addressed and resolved is our top priority. We have reviewed the information you have provided and apologize if the Loyal Customer Agreement was not clearly explained prior to your enrollment. We have fully cancelled your account for you. You are not responsible for the membership fee. Please be rest assured all autoships have been cancelled and no more charges will incur. We wish you well. Sincerely, It Works!

• Initial Complaint

  01/26/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I tried the ITWorks product to lose weight and they told me I could cancel after 3 months if it didn't work or I had any issues. After I started taking the product I noticed I was getting rashes. In spite of this I still stayed committed to the 3 month agreement with them. After 3 months, I contacted them and told them I wanted to cancel and no further charges out of my bank account and no further products. I called them. They agreed to cancel but this was a lie as they continued to send me the product and take money out of my account. I called several times and I feel their business practices are illegal. I would like my money back for the 3 extra charges.

  Business response

  02/11/2022

  Business Response /* (1000, 5, 2022/01/28) */ Dear *******, We have received your letter from the Better Business Bureau (BBB). Having your concern addressed and resolved is our top priority. We are sorry to hear about this matter. Your letter states that you received three additional autoships after completing the Loyal Customer Agreement. Unfortunately, the autoships do not automatically cancel as we need to be notified. Our records show you did contact customer service, but it was on January 22, 2022, and the autoships were cancelled. We are happy to send you return labels to return any unopened product for a refund. Please expect an email from It Works! Sincerely, It Works!

• Initial Complaint

  01/26/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This company withdrew 48.50 from my checking account without my consent nor have I purchased anything from them.

  Business response

  02/11/2022

  Business Response /* (1000, 5, 2022/01/27) */ Dear ****, We have received your letter from the Better Business Bureau (BBB). Having your concern addressed and resolved is our top priority. We are sorry to hear about this matter. To obtain the loyal customer pricing (40% off retail) our customers are required to complete a committed three order autoshipment (only need to order 1 item) or pay the membership fee $50 USD upfront. We show that you placed an initial order on December 29, 2021, and then the 2nd order was on January 25, 2022. We will reach out to you for more information such as if you were aware of the terms of the loyal customer agreement? Please expect an email from us and we will work with you to resolve this matter. Sincerely, It Works!

• Initial Complaint

  01/22/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  ITWORKS MARKETING (NOT ITWORKS DISTRIBUTION) I contacted an ItWorks distributor online while they fill people with just enough information to suck them in to believing they can start making money by advertising and selling their products and distributors getting a cash bonus for signing up new people. The information they give you is a lot of hopes and dreams of simple tasks to advertise products for sale. While needing a 150 dollar sign up bonus for training and start up kit I EXPRESSED my situation and how I couldn't spend that much if it was a scam or if I couldn't very soon make it back seeing as I WAS PAYING FUNERAL COST FOR MY 5 MONTH OLD DAUGHTER. But these Distributors promise so much that isn't true just to find out you need a monthly payment made for a personal website for your sales and documentation... giving automated pre-written statements for products and skeptic questions asked by potential buyers of these products. I believe this is a sort of SCAM feeding people just enough information to get them involved for their own gain and once paid, their way of training me to sell was to lie and manipulate people into buying subscriptions to the company and I think it is wrong. Especially how that lady took advantage of me after telling her my situation and hardship just for her to continue persuasively telling me the least bit of information until I paid my money and when I tell them lying and manipulating people into buying their products makes me uncomfortable and I don't like that she told me "that's not your problem keep prompting other people in Facebook messenger." So sad and horrible and people need to keep their eyes wide open and do not fall for this TRAP. it's lies and I also only got paid once since Oct 2021.

  Business response

  02/17/2022

  Business Response /* (1000, 5, 2022/02/02) */ Dear ******, We have received your letter from the Better Business Bureau (BBB). Having your concern addressed and resolved is our top priority. We are sorry to hear about the issues with your Independent Distributor. As always, we expect our Distributors to disclose any and all details about our various promotions. We will contact you to obtain any documentation that you can provide us about the promotion you are referencing. If we find any improprieties, the Distributor will be held accountable for their actions. In the meantime, we are making an exception to our Return/Refund Policy. Today, we issued you a refund for your Business Builder Kit (BBK) + Triple Threat Pack for $158.49. Furthermore, we show you received commissions in October & November 2021. For December, we show that you were not commission qualified. Sincerely, It Works!

• Initial Complaint

  01/20/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was talked into getting products from a distributor from It Works. I was kind of scared to order but was assured that the products were all natural and healthy. Well I have heart problems and my doctor doesn't want me taking the Thermofight pills or really anything from It Works. I placed a ticket to It Works ticket#********** and they are requesting that I get them a doctors note stating that I can't take their products. I think this is a violation of my HIPPA rights and I shouldn't have to do that. I just want to cancel my membership and not be charged the next 2 months. I would be willing to pay the $50 membership fee or whatever it is to cancel, I just don't want to pay for a product that I can't use.

  Business response

  02/04/2022

  Business Response /* (1000, 5, 2022/01/21) */ Dear *****, We have received your letter from the Better Business Bureau (BBB). Having your concern addressed and resolved is our top priority. We are sorry to hear about this matter. Please expect an email from Product Coach as they will assist you with your concern. We wish you well. Sincerely, It Works!

• Initial Complaint

  01/07/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I purchased the products under the premise that I was signing up during a promotional period in which the $50 membership fee/3-month auto-ship requirement was being waived. Breanna was the company representative I worked with and this is the offer she gave me on 12/09/21 @ 3:38pm. I made the purchase that day due to the offer and my ability to purchase without the commitment or being charged a fee. I paid $139.82 on 12/09/21 for my order. After trying this product, I do not want to continue using it. I have asked this company to cancel auto-ship. The representative said they will "postpone it". I stated on their recorded call that I do not want their products, I don't want to be charged anything further, as advertised by their representative. I opened a ticket #XXXXXXXXXX/XXXXXXXXXX, requesting cancellation of the auto-ship and ending a relationship with the company with no membership fee being charged. I received a response from "************" advising me that I was obligated to keep auto-ship or be charged the fee, despite their distributors promotional offer. They closed my ticket. The representative opened ticket #XXXXXXXXXX to ask for my membership fee to be waived. I provided Ron, the agent with the texted information from the distributor, that advised me of the promotion. That ticket has not been answered. My Order No# XXXXXXXXX Customer ID: XXXXXXXX

  Business response

  01/24/2022

  Business Response /* (1000, 5, 2022/01/07) */ Dear *****, We have received your letter from the Better Business Bureau (BBB). Having your concern addressed and resolved is our top priority. We are sorry to hear about this matter. However, our records show that customer service addressed your concern today by cancelling your account and waiving the membership fee. Our apologies for the oversight. We wish you well. Sincerely, It Works!

• Initial Complaint

  01/04/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I bought 3 months worth if there apple cider gummies to try. They sent 3 more bottles without my permission. The gummies don't work. I've tried contacting the sales representative Ashley R. but she's deleted me from messenger and Facebook. The company number won't allow me to talk to a person. I've written to emails with no response. I paid 126. And change. I was supposed to be able to get a refund if they didn't work. I wasn't going to, but now they sent more and billed me again. I want to return these, now.. 6 bottles for a full refund just for the aggravation and time it's wasted. Thank you. Please help me ******** ********

  Business response

  01/11/2022

  Business Response /* (1000, 5, 2022/01/07) */ Dear ********, We have received your letter from the Better Business Bureau (BBB). Having your concern addressed and resolved is our top priority. We are sorry to hear about this matter. Our records do show that you received a refund for $126.44 on January 4, 2022, for your December order **********. Also, your autoships have been cancelled and no more charges will incur. The membership fee also has been waived. We wish you well. Sincerely, It Works! Consumer Response /* (2000, 7, 2022/01/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) If they have refunded my money and canceled future orders I'm happy. Thank you

• Initial Complaint

  12/08/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I work in a Level 1 Trauma Center as an RN. I bought the weight loss gummies to help me lose some weight I had gained. I took the first dose the morning of 12-07-21., within an hour or so I was vomiting and had diarrhea. I was able to take some medication to calm it down. I took the 2 Ms dose around lunch time and the same thing happened. The medication did not calm it down a second time. A number of the MD's I work with saw how sick I was and attempted to help but nothing made it better. I am also a mom( widow) with two kids. I can't afford to go home sick so I had to stick it out and deal with this while at work. I don't mind spending money on a product but if it makes you extremely I'll the last thing you want is to exchange it for something else in their product line or keep it after taking 1 days worth and not being able to get your money back. The company is scamming people. They told me they understand people have " different results". All they do is read from a script not realizing individuals are getting really sick. If an anti emetic drug designed for cancer patients could not make me stop throwing up something is seriously wrong with this product.

  Business response

  01/13/2022

  Business Response /* (1000, 5, 2021/12/16) */ Dear *******, We have received your letter from the Better Business Bureau (BBB). Having your concern addressed and resolved is our top priority. We are so sorry to hear about this matter. Since this is a product related issue our Product Coach will be reaching out to you. If you have any unopened product, we are more than happy to issue a refund. Please refer to item #1 in our Return/Refund Policy as it states online we do not guarantee specific results nor offer a money back guarantee as it is listed on our website - https://static.myitworks.com/legal/pdf/returnspolicy.pdf - see item #1. Also, please refer to #4 - To receive a refund, all items must be post-marked with in (30) days of the ship date and must be in an unopened and/or "new" condition. A traceable shipping method must be used. It Works! is not liable for the shipping costs of returned items or any returned shipments that may be lost in the return shipping process. Our records show that all autoships were cancelled on December 7, 2021, and no more charges will incur. Also, there is no charge for the membership fee. Please feel free to ask any questions of our Product Coach who will be reaching out to you. We wish you well. Sincerely, It Works!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩