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Business Profile

Truck Accessories

Top Shop Truck Accessories, Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Truck Accessories.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I brought 4 new tires and I have a ****** miles warranty on it and I only have ****** miles on it now and they refuse to replace them and it is wear out and shaking while driving and it only 3 years old. They ask me if I had my tires rotation and told them I did had it rotation over 9 times and they telling me that I only have it rotation 3 times and I have the bills from ****** dealership service paperwork saying how many times it been rotation

    Business Response

    Date: 07/13/2024

    Customer purchased tires 3 years ago. He wanted to send them in for warranty. He has 7k miles left on the manufacturers warranty, not mine. That is about 10 percent left on the life of the tire. He could not prove that the tires were rotated consistently every 7500 miles or less (pg 7 of Toyo warranty attached). One of the tires had a plug/patch in it. Those two things void the manufacturers warranty. After that, the tread depth has to measure within 1/32nd across the entire tread. Since he was set on getting the money back for the remainder of the tire, I offered him $25 off each new tire he purchased as a courtesy, to assure him we cared about his concern. He decided to go somewhere else and purchase new tires. His rotation history, combined with the damage of one of the tires voids any mileage warranty on any manufacturers tire. The company that replaced his tires would be responsible for sending them in. He has given us bad reviews wherever he can. 

Top Shop Truck Accessories, Corp is NOT a BBB Accredited Business.

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