ComplaintsforTop Shop Truck Accessories, Corp
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Complaint Details
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Initial Complaint
06/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
When I brought 4 new tires and I have a ****** miles warranty on it and I only have ****** miles on it now and they refuse to replace them and it is wear out and shaking while driving and it only 3 years old. They ask me if I had my tires rotation and told them I did had it rotation over 9 times and they telling me that I only have it rotation 3 times and I have the bills from ****** dealership service paperwork saying how many times it been rotationBusiness response
07/13/2024
Customer purchased tires 3 years ago. He wanted to send them in for warranty. He has 7k miles left on the manufacturers warranty, not mine. That is about 10 percent left on the life of the tire. He could not prove that the tires were rotated consistently every 7500 miles or less (pg 7 of Toyo warranty attached). One of the tires had a plug/patch in it. Those two things void the manufacturers warranty. After that, the tread depth has to measure within 1/32nd across the entire tread. Since he was set on getting the money back for the remainder of the tire, I offered him $25 off each new tire he purchased as a courtesy, to assure him we cared about his concern. He decided to go somewhere else and purchase new tires. His rotation history, combined with the damage of one of the tires voids any mileage warranty on any manufacturers tire. The company that replaced his tires would be responsible for sending them in. He has given us bad reviews wherever he can.Initial Complaint
04/04/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
1. Transaction Date Feb 10, 2022 ~ 2. Amount Paid $364.50 ~ 3. Scope of work was to *add* a leaf to the rear suspension of my 2008 Toyota Tundra ~ 4. They hard-sold me on their expertise and the solution they offered, and then changed the scope of work without notifying me or gaining my approval. They installed the wrong part, the work itself was not done correctly, and they needed parts they did not have but did not notify me until I came to pick up the vehicle ~. 5. I have attempted to communicate with the owner M., BRIAN S, *** ******* ***** **, ******, FL ***** Sunbiz FEI/EIN Number ********** but have not been able to reach him. A staff member has corresponded with me but will not even address anything other than part selection. They acknowledge the agreed work was not done but wash their hands of my situation. ~ 6. Invoice # ******
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.