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Ramada By WyndhamThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
07/08/2024
- Complaint Type:
- Product Issues
- Status:
- Unresolved
I have scheduled a reservation from 7/7-7/10 and the reservation was cancelled without notice. I drove 4h to get to the hotel and I was told that the reservation was canceled. I should be entitled to a compensation for the inconvenience. I would like to be reimbursed the difference. Please advise. Thank you very much for your attention to this urgent matter.Business response
07/09/2024
BBB Case #: 21956833
Hotel Site #: 55508
Customer Care Case #: 07755410
Dear Contact:
Thank you for notifying our office of the concern filed by Yasiel **** at the Ramada property in Panama City Beach, FL.
To assist in reaching a resolution, I’ve informed the property’s general manager of the situation. The general manager will contact the guest on or before July 11, 2024. As a company, we’re committed to delivering a great experience with every stay with us.
If for some reason this concern is not resolved, please contact me directly at [email protected] and I will personally help address the guest's needs.
Michele
Liaison, Customer Care
Wyndham Hotels & Resorts, Inc.
Office: ************Customer response
07/10/2024
Complaint: 21956833
I am rejecting this response because:I will need a reimbursement of the night that I stayed on the different hotel and the travel costs associated with it. The night was $190 and travel costs were around $40. I will need this amount reimbursed for all the emotional distress that this has created to me and my family after driving around 4h to get there around 10pm. You may send the reimbursement to: Yasiel **** ** ******** ******* Dr Moultrie, GA 31788
Sincerely,
Yasiel ****Business response
07/10/2024
BBB Case #: 21956833
Hotel Site #: 55508
Customer Care Case #: 07755410
Dear Contact:
Thank you for notifying our office of the concern filed by Yasiel **** at the Ramada property in Panama City Beach, FL.
To assist in reaching a resolution, I’ve informed the property’s general manager of the situation. The general manager will contact the guest on or before July 11, 2024. As a company, we’re committed to delivering a great experience with every stay with us.The properties are independently owned and operated we do have to give them time to get back to the guest with a resolution.
If for some reason this concern is not resolved, please contact me directly at [email protected] and I will personally help address the guest's needs.
Michele
Liaison, Customer Care
Wyndham Hotels & Resorts, Inc.
Office: ************Customer response
07/17/2024
Complaint: 21956833
I am rejecting this response because:Reimbursement not been received. Please proceed with the reimbursement so we can get this matter resolved.
Sincerely,
Yasiel ****Initial Complaint
08/10/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I reserved a room online based solely on picture provided. Tue rooms looked very nice and clean. I paid 3x the amount that others pay because I was not aware of the actual price of the room and had I known it was a dump I would have never paid that amount. It cost me over 1000.00 for a room that had a hole in the door. We had to go out and buy toilet paper and was left without towels . We asked all day long for towels and was told someone will bring them lay your towels by the door someone will get them and give you new ones. We went to the office 4x that day and the next trying to get towels. The front desk girl would not even look us in the face. I had a prescription come up missing on this trip. I feel that's why they wouldn't bring us towels because they knew they took something. The island was booked we drove 6.5 hours to get there and it was a disaster. I want a refund. I will never go back and health department needs to look I to this. This was sat July 1, through July 5th2023 I want refunded. And it would nice to get an apology.Business response
08/10/2023
Hello Contact,
BBB Case #: 20451438
Hotel Site #: 55508
Customer Care Case #: 06302214
Dear Contact:
Thank you for notifying our office of the concern filed by Tammy Edwards at the Ramada by Wyndham property in Savannah. To assist in reaching a resolution, I’ve informed the property’s general manager of the situation. The general manager will contact the guest on or before August 13, 2023.
As a company, we’re committed to delivering a great experience with every stay with us.
Thank you,
Michele
Liaison, Customer Care
Wyndham Hotels & Resorts, Inc.Initial Complaint
07/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My wife and I booked a room for four nights at the Ramada by Wyndham in Panama City Beach. During our four night stay, we had no internet in our room. I complained to the front desk every day. Our bathroom vanity drain would not stay open, and the bathtub had no stopper, so my wife could take a bath. Also, no trash bags to put wet towels in to get changed out for fresh ones. When I went to the front desk and got trash bags, I put out the dirty towels. I didn't receive clean ones in return. The mattress on both beds were lumpy. The room smells like mildew. The front of the doors has no lights to be able to see the room number without a flashlight. There are no lights at all in the back of the property where room our room was located. I showed the front desk pictures of a side wall going down the ramp to the 1st floor, showing the side wall having fallen debris and parts about to fall, hopefully not on a person. The only positive has been the front desk personnel. We would like to know what compensation will be given for what has turned out to be the worst motel/hotel stay in all of my years. Glad to say tonight is our last night at this property. I would have left earlier if our reservation was not prepaid.Business response
07/03/2023
BBB Case #: 20262699
Hotel Site #: 55508
Customer Care Case #: 06104497Dear Contact:
Thank you for notifying our office of the concern filed by David ****** at the Ramada by Wyndham property in Panama City Beach, FL. To assist in reaching a resolution, I’ve informed the property’s general manager of the situation. The general manager will contact the guest on or before July 4th. As a company, we’re committed to delivering a great experience with every stay with us.
Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at [email protected] and I will personally help address the guest's needs.
Melissa
Liaison, Customer Care
Wyndham Hotels & Resorts, Inc.Initial Complaint
05/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was given room (#C20) right across from the breakfast Cafe was noisy all morning. The room next door was a short stay ( 3/4 hrs room) which people were slamming the door all night and the housekeeper was super noisy just cleaning the room. The parking lot was too small; the additional parking lot is too far from the hotel. It was a brutal walk for me, because I'm disabled. There are only two handicap parking spots in the main parking lot near the hotel so ( IF YOU'RE HANDICAP OR DISABLED I WOULD NOT RECOMMEND THIS HOTEL) The outside of the hotel is being renovation which I wasn't informed over the phone by Mr. Justin before I made reservations. The hotel is also located in a dark and deserted area. The rooms aren't handicap accessible. Items are too hard to reach in the bathroom. They also turn off the central air due to the season so I could NOT control the temperature in the room! Over all the shenanigans and disappointment with the hotel the stuff were friendly, professional and apologetic..!Business response
05/17/2023
BBB Case #: 20052728
Hotel Site #: ??
Customer Care Case #: ???
Dear Contact:
Thank you for notifying our office of the concern filed by Tesean *****. Please send the following information back to me. When I receive the requested information from you, I will be in a position to determine the next steps.
- Confirmation number
- Exact address/name of the hotel:
- Under what name was the reservation booked:
- Date of arrival (exact date of stay):
- Room number:
If for some reason this concern is not resolved, please contact me directly at [email protected] and I will personally help address the guest's needs.
Michele
Liaison, Customer CareInitial Complaint
12/01/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I would like to begin by saying that I rented this room, a bath because my bathroom at home was under renovation. When I got there, my tub did not hold water. I sought help from front desk and they switched my room. My new room had the same problem. I went to front desk again. The fellow behind front desk gave me a dollar store plug which I could not get in to the tub so after a few hours of trying to have a bath with no luck I just had a shower went to bed and went to check out around 10 AM. I stayed at the desk while the fella ran upstairs to check the room. This room was left in pristine condition as I only used it for the shower! The young man at front desk, then came back downstairs to tell me that my room smell of marijuana and that I was smoking dope in there. I do not smoke marijuana! It wasn’t even 11 o’clock. I asked him if I could go upstairs and check for myself and he would not let me. And proceeded to tell me that he was going to charge me for the smell. Of course I disputed this lie! I took a picture of what time it was behind the front desk. Their clock was wrong and my pictures are time stamped. I know for a fact that room did not smell like anything. I spent half the night in it! This is so wrong on so many levels. How can they do this to people, I expect my money back for the extra cleaning charge. Someone please get a hold of me! 905-439-6937. I will take this to social media and the news. This is an establishment close to my home that I had planned on using often . Please do something about these thieves. This is not right.Business response
12/01/2022
BBB Case # 18483958
Hotel Site #:
Customer Care Case #
Dear Contact:
Thank you for notifying our office of the concern filed by Rose Richardson. Please send the following information back to me. When I receive the requested information from you, I will be in a position to determine the next steps.
- Confirmation number
- Exact address/name of the hotel:
- Under what name was the reservation booked:
- Date of arrival (exact date of stay):
- Room number:
If for some reason this concern is not resolved, please contact me directly at [email protected] and I will personally help address the guest's needs.Kind regards,
Michele
Liaison, Customer Care
Wyndham Hotels & Resorts, Inc.
Office: ************Initial Complaint
03/25/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I booked a reservation through ******* for this hotel and had to cancel the reservation. I cancelled within policy and the reservation was confirmed to be cancelled. The hotel charged me a deposit in Novemeber 2021 and because I cancelled within policy, I was due the refund of the deposit paid. After 3 weeks of not receiving the refund, I inquired with Expedia and was told that I was charged directly with the hotel and that I needed to contact the hotel. I contacted them several times and either they did not answer the phone or they put me on hold for more than 30 minutes and then hung up on me. I still have yet to receive my refund. I was finally able to talk to someone and was told that she was not authorized to give me a refund. Confirmation: XXXXXEDXXXXXXX ******* itinerary: XXXXXXXXXXXXXXBusiness response
05/11/2022
Business Response /* (1000, 5, 2022/03/28) */ BBB Case #: XXXXXXXX Hotel Site #: XXXXX Customer Care Case #: XXXXXXX Dear Contact: Thank you for notifying our office of the concern filed by ***** ******** at the Ramada by Wyndham property in Panama City Beach, FL. To assist in reaching a resolution, I've informed the property's general manager of the situation. The general manager will contact the guest on or before April 1st. As a company, we're committed to delivering a great experience with every stay with us. Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at *********@wyndham.com and I will personally help address the guest's needs. Kind Regards, Melissa Liaison, Customer Care Wyndham Hotels & Resorts, Inc. Office: XXX-XXX-XXXX
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Contact Information
Customer Complaints Summary
7 total complaints in the last 3 years.
1 complaints closed in the last 12 months.
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