Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Ashley Furniture Homestore has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Ashley Furniture Homestore

              731 E 23rd St Panama City, FL 32405-5310

            • Ashley Furniture Homestore

              224C Eglin Pkwy NE Fort Walton Beach, FL 32547-2877

            • Ashley Furniture Homestore

              2499 S Ferdon BLVD Crestview, FL 32536-8463

            Business ProfileAshley Furniture Homestore

            Furniture Stores
            Multi Location Business

            Contact Information

            731 E 23rd St

            Panama City, FL 32405-5310

            Get Directions
            Visit Website
            (850) 640-1350

            Customer Reviews

            1.5/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 39

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Ashley Furniture Homestore has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Ashley Furniture Homestore

                731 E 23rd St Panama City, FL 32405-5310

              • Ashley Furniture Homestore

                224C Eglin Pkwy NE Fort Walton Beach, FL 32547-2877

              • Ashley Furniture Homestore

                2499 S Ferdon BLVD Crestview, FL 32536-8463

              Location of This Business
              731 E 23rd St, Panama City, FL 32405-5310
              BBB File Opened:
              12/7/2005
              Years in Business:
              39
              Business Started:
              1/1/1985
              Business Started Locally:
              1/1/1985
              Business Incorporated:
              4/26/1995
              Type of Entity:
              Corporation
              Alternate Business Name
              • Turner Furniture of Crestview, LLC
              Business Management
              • Sue Ruffin, auditor
              • Alyse Sutphin, Auditor
              Contact Information

              Customer Contact

              • Sue Ruffin, auditor
              Additional Contact Information

              Fax Numbers

              • (334) 299-0101
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              2 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/12/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              I purchased furniture for myself using my friends credit score. They persuaded us to add insurance so of anything happens to the furniture, we’d be able to file a claim and get them repair. However, my friend and I aren’t together anymore and we cut ties. My number and address is on the form but my name isn’t. I wasn’t told of my name wasn’t on it I can’t do anything. That’s ok; but my problem is how can I not make the company reach out to my friend due to me can’t getting a hold of her….they keep sending me to the claims department then back to the furniture store like I’m tired of it Why took my money now giving me run around? I’m asking for some assistance please I paid almost 3000 for those furniture All I need is to get the damaged furniture replaced That’s all I’m not asking for a refund Ofc my name isn’t on it but the furniture is at my house at my address and my number is in the account and also I have all the paper works in my possession Purchase date :feb 23, 2022 Location: 731 E 23rd st, Panama City Fl 32405
              Read More
              Read 1 More Complaints

              Customer Reviews

              2 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Dee D

              04/27/2024

              I bought a complete bedroom set dresser, two end tables and a king size bed about 3 years ago. I wish I never bought it. The top of my end tables and the dresser keep chipping every time I dust it the paper towel grabs the top and I have to sit there and pick all the paper towel out of it and use a pencil to fill in all of the scratches wish I could take this thing back and get a full refund not happy at all and paid over $5,000 for this. So please do your research on your furniture that you buy from Ashley furniture I mean the customer service was great the people that came out put it together was great but still not good quality for the price you pay.

              Ashley Furniture Homestore Response

              05/01/2024

              We are sorry to hear that Ms. ******* is not happy with her merchandise. Her purchase history shows that on 8/28/2021 she ordered the Havalance dresser and King size storage bed. The dresser is described as having a two-tone finish, distressed weathered gray top with distressed vintage white base. This item was delivered on 9/24/2021. A couple of suggestions on our website under “Products Care & Cleaning” for wood furniture, are: 1) Use a lint-free cloth on a weekly basis 2) Keep furniture away from heating and air conditioning sources to prevent loss of moisture; and avoid direct sunlight to prevent fading or darkening of wood. A paper towel is not recommended to be used as it can leave pieces behind in the distressed wood. We hope this helps the customer with the continued care of her bedroom furniture. The customer did purchase the Guardian 5-yr Protection Plan. Guardian is a third-party insurance plan we offer our customers to protect their purchases from any accidental damages. Decisions on what is covered are not made by Ashley Furniture, but by the Guardian Insurance Company. The customer may want to reach out to Guardian in regards to the chipping at 800-527-8485.
              Read 1 More Customer Review

              Local BBB

              BBB of Northwest Florida

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.