Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/23/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/15/23, I retained real estate agent, Chad ******** of 850 Curb Appeal, LLC and Full Sail Realty of Northwest Florida, to perform initial lawn service clearing the land for my property, located at *** ******** ****, Panama City, FL. I agreed to pay Chad ******** bimonthly to continue to perform lawn service at my property 2 times a month, at a cost of $70 for each service, for a total monthly cost of $140 for the lawn service. Chad ******** performed lawn service in April 2023 and he sent me a bill/invoice by email, for $140 for April's lawn service. I paid the $140 to Chad ******** by check in April and I mailed the check to Chad ******** of 850 Curb Appeal, LLC, at 3909 West 26th Ct., Panama City, FL 32405. In May 2023, Chad ******** of 850 Curb Appeal, LLC and Full Sail Realty of Northwest Florida performed lawn service on my property at 617 Williams Ave., Panama City, FL, and again Chad ******** sent me a bill/invoice by email for $140 for May lawn service. I paid the May 2023 lawn service bill of $140 to Chad ******** by check and I mailed the check to Chad ******** of 850 Curb Appeal, LLC, at 3909 West 26th Ct., Panama City, FL 32405. On 5/22/23, I received an email from Chad ******** of 850 Curb Appeal, LLC, which stated that he had received my payment of $140 for invoice # 8003635, which indicated that my account for lawn service provided by Chad ******** of 850 Curb Appeal, LLC was paid in full, since no additional lawn service would be performed until the next month-June 2023. On 5/26/23, I emailed Chad ******** of 850 Curb Appeal, LLC to the same email address that I received from Chad ********, which indicated that my May payment had been received by him. On that date, 5/26/23, in my email, I thanked Chad ******** for his services, and I notified him that "effective immediately" I no longer needed him to perform lawn services at my property of 617 Williams Ave., Panama City, FL. I stated that my bill was paid in full as evidenced by his email to me dated 5/22/23, confirming that he had received my check for the $140 May payment. To my knowledge, all lawn services by Chad ******** of 850 Curb Appeal, LLC and Full Sail Realty of Northwest Florida were terminated as of 5/26/23. To my utter shock and dismay, on 6/14/23, I received a bill from Chad ******** for $140 for alleged lawn services at my property in the month of June, which was well over 2 weeks after I had provided Chad with written notice of termination of his lawn service at my property. On 6/22/23, I replied to Chad ******** by email, reminding him that his lawn services had been terminated on 5/26/23. I also mailed a copy of my original 5/26/23 termination notice email to Chad ******** of 850 Curb Appeal, LLC, at 3909 West 26th Ct., Panama City, FL 32405. On 7/7/23, I received a text notification from Chad ******** basically stating that he failed to review his emails for 2 weeks and because he did not see my written termination notice until 2 weeks later, I must pay for him $140 for lawn service. Several weeks later, Chad emailed me a bill indicating I must pay him $70 for lawn service. Then, on 7/26/23, Chad ******** sent me a text notification stating that he was sending this undue bill to creditors and the creditors will put a lien on my house or mess up my credit with a false report of a bill that I do not owe. Relief Requested: I want Chad ******** of 850 Curb Appeal, LLC, and Full Sail Realty of Northwest Florida to 1) remove the alleged $70 bill (or $140 bill) from my name and account; 2) remove any negative reporting that has been sent to the credit bureau; and 3) remove any lien has been placed on my property located at *** ******** ***** ****** ***** ** ******