ComplaintsforAutoNation Ford Panama City
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The gentleman that took care of the paperwork told us that we had warranty coverage for the engine , powertrain , ceramic coat , and the interior upholstery for the truck we just purchased and I specifically wanted the powertrain warranty because the truck that was traded in on the new one was in the shop 3 months prior for a new transmission . He illegally badgered us into the warranty telling us it was a way to buy down our interest rate which I found out later was against the law to do. Now they won't warranty my new trucks transmission which is messed up. All this was done back in October of last year . During the entire paperwork process they pushed and pushed us until our payment was more than they initially had promised it'd be and the main reason is because the warranty we agreed on was added but now they are claiming that we didn't purchase it . This is the second time this truck has broken down on us since October the first time was a 600 dollar waterpump replacement which they paid after about 40 calls to the dealership asking for help due to the fact that the first payment hadn't even cleared yet it was that new to us ....Business response
05/13/2022
Business Response /* (1000, 10, 2022/03/22) */ I cannot find any additional information on this mutual customer. Could you please provide the VIN #? SteveInitial Complaint
11/10/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought a 2019 Fusion July 2021 had gap insurance. Car was totaled 8/25/2021 Gap did not have to be used was told I would be getting a refund of $895 Bought a 2021 Ford Escape end of September once again was told the gap refund would be in 7-10 business days. 2 months later no refund. The finance guy has no clue just keeps telling me it is coming that it comes from corporate. I called them and they said I need to get with the local dealer, I did they still no nothing has no answer for me.Business response
01/11/2022
Business Response /* (1000, 10, 2021/12/16) */ We do not cancel gap or any other product in less than 6 weeks. The company has been working to get the refund completed in a timely manner. This is the normal process for cancelling any and all products. Thanks SteveInitial Complaint
10/15/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Sept 23, 2021 I took my car in to get repaired my air conditioner & fuel fill inlet hose. They charged me 1895$ & did alot of unnecessary stuff to the car. I pick the car up & the next morning I started it & it sound terrible. Winding, revving & I go to accelerate & it's sputtering like it's going to stall. Now the engine lights back on & fuel fill inlet too. I bring my car back in now they want to charge me another 1500$ for repairs that should have already been repaired. I feel they are trying to take advantage of me. If I pick my car up I'm being charged 1895 & the car runs worst than before.Initial Complaint
09/14/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
I take my car to Ford explain to them the issue, they diagnose the issue say they fixed it and I can come pick up my car. I drive the car for two days it starts doing the same thing again so I called them and I take my car back up to them and they tell me that it's a new issue and now it's gonna cost me $4500 to fix after I've already paid them 700 to fix the problem. I advise that I don't feel like I should pay this because I've already paid you wants to fix the issue. I email and call with no reply. When somebody finally does email me back I get told that my brother called up there and he said that all I needed was a spark plug and one coil and that they were ripping me off and that he took responsibility for the car. My Brother never called Ford and now they're pretty much saying they're not gonna fix my car, even though I've already paid them $700 to fix the issue and clearly the issue still not resolved. They won't help me.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
15 total complaints in the last 3 years.
4 complaints closed in the last 12 months.