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Find a Location

Royal Exteriors has 1 locations, listed below.

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    Business ProfileforRoyal Exteriors

    Window and Door Installation
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/26/2019

    Years in Business: 9

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    758 W 13th Street Building 1, Panama City, FL 32401-2370
    BBB File Opened:
    8/30/2018
    Years in Business:
    9
    Business Started:
    12/20/2014
    Business Started Locally:
    4/1/2018
    Business Incorporated:
    7/2/2018
    Accredited Since:
    4/26/2019
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mrs. Erica Harrison, Owner
    Contact Information

    Principal

    • Mrs. Erica Harrison, Owner

    Customer Contact

    • Mrs. Erica Harrison, Owner
    • Mrs. Kalynn Townsend, Office Coordinator
    • Mrs. Genni Nudson, Customer Relations Manager
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/05/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    We hired Royal Exterior back in the fall for windows and siding. Work began on 2/21/23 removing and installing the windows. This portion took approximately one week. At this time some windows are still missing screens and have caulk all over them. On 3/7 work began on the removal and replacement of the siding. The works do not show up until approximately 11AM if they show up at all. They take lunch around 1PM and most days they leave by 3:30PM. They have hit the water line in three spots (that my husband found) they covered an exterior outlet with Hardie Board (that my husband noticed) they damaged a gutter downspout, they have completely ruined my yard, they burnt a hole in one of my cushions while Eating lunch there and smoking (we are not smoker) . Also while installing the trim for the soffits it’s bent and looks awful. Here we are 7 weeks from the start of this project today and the job is still not done. Not to mention this is not our full time residence and we have had to travel back and forth and have spent well over $2000 on airline tickets to be here since we never knew when they would be here to finish the windows. I would like Compensation for all the damage that has been done to our home and for the extra travel expenses that we have incurred.
    Read More

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB of Northwest Florida

    BBB Reports On

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