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Business Profile

Carry Out Food

Dominos Pizza

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carry Out Food.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This location constantly either delivers your pizza 4 hours late or doesnt deliver it at all. They disconnect their phones so there is no way to cancel your order. I once drove up to the location with the manager on the phone (she didnt know I was outside) and I watch her hang up on me because she didnt want to cancel my order. I walked in and said why did you just hang up on me. She had nothing to say. Now, on Halloween, Oct 31, 2024. I placed a small order for friends to eat before celebrating the holiday. It didnt arrive. We left and the pizza still hadnt arrive. The app gives you no cancelation option, and they wouldnt answer the phone. At one point the phones were just outright disconnected. I was notified 4 hours later that the pizza was delivered. I arrived home at 2 am to find cats and ants eating the pizza left at my front door, and it was the wrong order. The driver didnt even knock (my in laws were in the house). I contacted corporate and they told me its a franchise so the location owner would reach out. I have never heard back from him or her on all 3 complaints Ive filed. Go read ****** reviews of this location, most are the same complaint as mine.

    Customer Answer

    Date: 11/23/2024

    It has been weeks since BBB forwarded my complaint to the business. I have yet to hear back from them. I have called the location repeatedly and all they do is hang up IF they answer. And the reviews in ****** continue to rack up regarding the same issue. This business really needs to be looked into. They are stealing money from customers. This cannot go ignored.

  • Initial Complaint

    Date:02/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 09/17/22 I made an order on line from Dominos Pizza. There was some sort of error. It said to try again later. So I did. Not knowing that it had gone thought. I got my order. Then a while later the gate called and said my pizza was there. I told them I already got my pizza. I meant to call and get credit but forgot. I stopped by a couple of days later and they told me I had to call corporate. I asked if they had the number and they gave me thats stores number. I just looked it up. I had to go out of town for a family emergency. On 09/22/22 I called and spoke with a man and he took all the information and gave me a claim number. ( I wrote down but miss placed it). He said he would pass the information on and someone would get in contact with me. I was in ************ for a month. No one ever called, emailed or texted me. When I got back to ** I called again on 11/18/22. I filed again with Dot The Customer Support Bot. Claim # *******. Gave all the information again. Nothing. On 12/05/22 I called again. Claim #*******. Again with Dot the Bot. Nothing again. So two weeks ago I went to the location and spoke with the manager and she said she couldnt help me I had to go through corporate. I just want my $27.00 back. Here is all the information.*********************** *************************************************************************** ************ ******************** 09/17/22. Pizza order number **** and ****. Both for 27.00.Dominos Pizza #**** Corporate owned ************************************************************** ***** 11/18/22 Claim #******* 12/5/22 Claim#******* Dominos Pizza Corporate ****************************************************************************************************************** Dot the Bot. ************** Corporate ************** (I got no answer)

Dominos Pizza is NOT a BBB Accredited Business.

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