ComplaintsforBroward College

• Initial Complaint

  07/11/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  At Broward College I was told to take certain classes and when I did the professor stop responding to emails and phone calls and failed **** talked to financial aid and for 2 weeks they gave me the incorrect information about my loan disbursement and then told me theyre not giving it to me.

  Business response

  07/18/2024

  We appreciate the opportunity to address the concerns you have brought to our attention through the Better Business Bureau. At Broward College we take all student complaints seriously and we are committed to providing the highest level of customer satisfaction.
  ********************** will reach out to this student and address the issue in accordance with our policy and procedure.

  Customer response

  07/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  03/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am writing to address the distressing discovery that you have been sharing my nonpublic information with credit bureaus, resulting in inaccurate reporting on my credit profile. This violates my privacy rights under 15 USC 1681 section 602 and 15 USC 1681 Section 604 A Section 2, which mandates written consent for such actions.Your inaccurate reporting, including incorrectly labeling timely payments as late, has caused significant financial and emotional distress. I demand immediate corrective action and cessation of unauthorized information sharing. I also seek compensation for damages incurred.Please rectify this matter promptly. My account number is 2023****

  Business response

  03/12/2024

  Dear Better Business Bureau,

  
  Thank you for bringing this matter to our attention. At Broward College, we take these matters seriously and are committed to addressing them promptly. Our policy 6Hx2-6.16 Collection of Funds Owed provides guidelines on how we report debts to the collection agency in a fair and compliant manner. We take the privacy and rights of our students seriously and strive to adhere to all relevant regulations and policies. Despite our unsuccessful attempts to contact the student, we remain committed to resolving this matter and rectifying any inaccuracies on their credit profile if the college is at fault or liable. We kindly request that the ************* out to us directly so that we can address their concerns. 

  
  Sincerely,
  
  Broward College

• Initial Complaint

  02/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On the 8th of January 2024, I made a purchase of a Canon Pixma Ts202 Inkjet Color Printer for $66.98. Despite this, as of the 26th of February 2024, the item has yet to be received. Despite my repeated inquiries to the business, I have yet to receive any updates regarding the status of my order. The tracking number for this item is 1ZW6X8760220989586, followed by a specific number, and the order number is #**********.Despite my attempts to track the item, the status has remained unchanged, displaying "Label created" throughout the entire period. I have sought a refund from the business, but they have declined to provide me with one. Instead, they have informed me that I can only send the item back for a refund once it has been received

  Business response

  03/01/2024

  Dear Better Business Bureau,
  
  We appreciate you bringing this issue to our attention and wish to express our commitment to addressing the students concerns with the utmost seriousness
  
  Upon receiving the information, we promptly contacted our store operations team to conduct a thorough investigation into the order. According to their findings, the printer was not shipped as intended, and we deeply regret any inconvenience this may have caused.
  
  Broward College has taken immediate action to address the student's concerns by engaging in direct communication with them. Furthermore, we have offered a heartfelt apology and initiated the process of issuing a refund. We believe that these measures adequately address the situation, and therefore, we consider this matter to be closed.

• Initial Complaint

  02/09/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I was automatically signed up for classes by Broward College that I did not know of or confirm I wanted to take. The teachers of the class did not drop me in a timely manner. This later resulted in me being denied financial aid much later on when BC changed its policies. I continued to be denied financial aid. I reached out to the college to correct their mistake but they claimed that I did not provide supporting documents which I later did but have not received any response. Also, financial aid did not pay for the classes, I paid out of pocket for the dropped classes because I was more focused on continuing my education than correcting their error at the time. Now I am being punished for their negligence. There have been multiple reports from others of the same issue occurring. I also have the receipt that I paid out of pocket. I never attended the class and if BC took attendance records it would show so. They know either their system or others are automatically signing people up for classes even though it explicitly says on the site that if you do not press confirm to pay for classes the classes should not be registered. They could have also easily solved the issue by dropping me out of the class when they saw I was not attending. I also failed to pass a class I had an A in all semester because their email system at the time could not send an attachment to my teacher. The email was sent but much later I received a message the message failed to be sent. BC has the ability to check who signed me up for the class as well.

  Business response

  02/19/2024

  Dear Better Business Bureau,
  Thank you for bringing this matter to our attention. We take all concerns raised by our students seriously and are committed to providing a clear and fair resolution in accordance with our institutional policies and procedures.
  Upon thorough review of the details provided in the complaint, we would like to provide the following information:
  Registration and Responsibility: Our records indicate that the student themselves enrolled in the courses referenced in the complaint.
  Policy on Course Withdrawal (Policy 6Hx2-5.36): It is the responsibility of the student to withdraw from their course registration by the published deadline to be eligible for a 100% refund. This policy is in place to ensure students are aware of their commitments and the financial implications of their enrollment decisions.
  Enrollment Status(Grades and Grade Appeals Policy 6Hx2-4.19): If a student fails to attend class during the enrollment verification period at the beginning of the term, they are assigned a WN status, indicating withdrawal due to non-attendance.
  We understand the concerns raised regarding the student's situation.However, our policies regarding course withdrawal and grade assignments are clearly outlined and communicated to all students upon enrollment. These policies are also readily accessible in our student handbook and on our website.
  Broward College is dedicated to ensuring that all students are treated fairly and that their rights and responsibilities are clearly communicated and upheld. 

   

  Customer response

  02/20/2024

   
  Complaint: 21271591
  
  I am rejecting this response because: I know for a fact that I did not confirm registration for these classes. I specifically remember the instance when the site in bold and alarming manner states something along the lines of "If you do not click pay fees you will not be registered for these classes." Something I never did but somehow the classes were confirmed anyways. So despite what this Broward College message is trying to state about being fair, they have just lost even more personal credibility with me for blaming me for signing up for these classes. I can only speculate they know better than me even why these classes were registered without my knowledge because there are numerous complaints of this manner. The truth of the matter is that they know when a student is using financial aid that the system works differently for them and a third party that is not the student is able to confirm the financial aid payment. I do not know if that third party is a feature built into the site or an actual person. However, every time I would click the button that says register and pay fees but this time I did not yet somehow the classes were auto confirmed. If Broward College is going to deny their system works in this manner despite it being so for numerous people in my family that know the system to be the same way, well that is incredibly deceitful because they have not brought this point up themselves. And apparently they have put in place no safeguards to protect students from these auto-confirmed classes because the unaware student is responsible instead of the organization that created this auto confirm situation for dropping the class according to Broward College. Their have been many famous and reputable organizations that make mistakes and try to act defensively instead of actually taking responsibility for their poorly conducted business. If the college is going to act like this issue does not exist or is not a problem then they are not leaving me much choice but to contact a governing body. 
  
  *****************************

  Business response

  02/26/2024

  Dear Better Business Bureau,
  
  It is the Colleges utmost priority to take accountability and maintain transparency whenever Broward College is at fault or liable. We want to clarify that Broward College does not have an auto-enroll feature in place. Instead, students are responsible for self-registering for classes. Our system is designed to ensure that students confirm their registration through a two-step process before classes are added to their schedules. We have thoroughly verified this information and have evidence to support the fact that the student registered themselves in our system.
  
  Thank you for your attention to this matter.
  

  Customer response

  02/26/2024

   
  Complaint: 21271591
  
  I am rejecting this response because: this two step system was not in place when I registered for classes. If you look at the history of development changes to the website this can be found. Second thing is financial aid is applied without the direct input of the student. This is either an automated process or done by BC personnel and this has to stop being denied because it is a simple fact I know of from registering for classes in the pass. The button that says pay registration or you will not be registered for classes back in 2014 I never pressed yet I was signed up for classes and didn't make any sort of payment. This is important to remember how was I even signed up for these classes if I never paid for them until the end of the semester when I was charged for these classes that I was never aware I was signed up for? The website explicitly says if you don't hit the register and pay button you won't be signed up yet somehow those with financial aid this feature is bypassed and there are no safeguards in place as was mentioned in the last message to prevent this. And its more concerning that this is being claimed when I am far from the first and only person claiming that this has happened to them. It seems changes were made without ever crediting those who were already affected by a poorly setup system. And indeed changes were made because I can see from my access now that it is indeed different. I can start researching from the internet archives but BC themselves should have access to past version of the source code and how it worked.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  02/07/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable with this debt with ***** Fargo card service. I do not have a contract with the collection agency CONSERVE BROWARD COLLEGE they did not provide me with the original contract I requested

  Business response

  02/15/2024

  Dear Better Business Bureau 
  We appreciate you bringing this issue to our attention and wish to express our commitment to addressing the students concerns with the utmost seriousness.
  After reviewing the students account, our records show that they were informed of the debt on April 10th, 2019, in line with Policy A6Hx2-6.16. 
  Broward College has successfully addressed the student's concern through direct communication. As such, this matter is now considered closed.

• Initial Complaint

  11/08/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My daughter was enrolled in one online class this past summer, got sick had surgery and could not recover in time to satisfactory complete course. She attempted to withdraw and her advisor and several other Staff at BC were not available to assist or return calls or emails to her regarding the withdrawal. After the class was over I got involved. I spoke with several staff to get a medical withdrawal considered and received 3 different responses such as there is no proceedure in place, It's done on a tuition refund request, etc. We eventual presented an Academic Standards Petition for withdrawal and it was denied by the Ombudsman,*************************** **********.My daughter has been an Honor Roll student in HS and other Major Colleges and BC will brand her with a D for the rest of her college career and beyond as a result of their staff's incompetence. The Southern Association of Colleges and ****************** on Colleges who provides BC's their Accreditation as a college found the College was non compliant with 22 of the 40 areas required for certification this past summer. The is same time my daughter was having problems with the staff.I have two sons who graduated from BC 10 years ago with no issues. Things are much different there now. The President abruptly resigned this past summer and the intern president is also non responsive to help.PARENTS AND FUTURE STUDENTS BEWARE.

  Business response

  11/15/2023

  Broward College consistently upholds fairness and equal treatment for all students. In reviewing the student's petition, the college adhered to its Academic Standards policy and procedure 6Hx2-5.28, ensuring compliance with all required protocols. The student was offered a grade forgiveness opportunity as per policy 6Hx2-4.19, providing an alternate solution. However, this option was not exercised by the student. Our commitment to supporting student academic achievement remains strong, and we are ready to assist with enrollment for the upcoming spring term.

  Customer response

  11/15/2023

   
  Complaint: 20842079
  
  I am rejecting this response because: They are lying as the did not treat my daughter fair.I believe, for some reason, they are discriminating against for some unknown reason.

  My daughter's enrollment in Broward College was a detriment to her education because of the incompetent and unresponsive advisors and staff. They failed to respond to her request for help with the procedure to withdraw from the only course she ever took there. Why would she enroll again with this College again?  To further cause damage to her educational career?  I don't think so.

  These folks are so incompetent they lost her medical records twice that was submitted with her petition. I think BC made a decision on the Petition with out all the facts (medical report )and later clarified that they did consider it and amended their decision to include the medical portion. They withdrawal after the class finished for medical reasons, is clearly authorized in their rules.

  Parents don't trust these folks! No wonder Broward College enrollment is down 25% and continues to decline.

  I will file a formal complaint with the Southern  Association of Colleges and ******************* Hopefully they will correct the deficiency at the College.

  
  Sincerely,
  
  *******************

  Business response

  11/20/2023

  Upon extensive review of our system, we confirmed only two phone calls concerning this matter. The student's course was scheduled from June 29 to August 8, 2023. The first call, from the parent on September 6, 2023, sought information about appealing the student's grade. The second call, on September 7, was a request to withdraw the student from the class due to a medical issue. Both calls occurred after the academic term's end. Withdrawal Policy 6Hx2-5.36 outlines that non-academic withdrawal reasons may include serious personal illness preventing online withdrawal or communication with the ****************** Students who can demonstrate extenuating circumstances impacted their ability to withdraw by the deadline may petition for late withdrawal by completing the academic standards petition. The student's medical issue occurred six weeks before the class began. The student had two withdrawal opportunities: a 100% refund within a week of starting, and a 'W' grade withdrawal up to three weeks into the course. The student filed this petition, which the **************************** reviewed in October but ultimately denied the withdrawal request. Before the BBB complaint, the college endeavored to provide an alternative solution of grade forgiveness per policy 6Hx2-4.19 to aid the student's academic progress

  Customer response

  11/20/2023

   
  Complaint: 20842079
  
  ** response does not address, the lost medical records, unanswered emails, unanswered voicemails and the Chaos the college was going thru during the period of time my daughter was enrolled. I have filed a Formal complaint  with their accreditation source and asked them to investigate. My position is that they were incompetent/unresponsive in advising students  and to my daughters detriment she was penalized because of their neglect. What a terrible organization they are. You think they would always put a students best interest before their short comings.
  Sincerely,
  
  *******************

• Initial Complaint

  08/01/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Im not liable for this debt with Broward College, I do not have a contract with Broward College, they did not provide me with the original contract as requested

  Business response

  09/01/2023

  The ***************************** has communicated with the student's parent. Upon verifying that the Family Educational Rights and Privacy Act FERPA form was properly filed, we discussed the specifics of the outstanding balance, including all associated fees. Broward College has graciously waived the fees for the class from which the student had withdrawn, even though the withdrawal occurred after the established deadline. The parent expressed gratitude for the partial debt removal and confirmed that the remaining balance will be settled in full. We also provided the parent with the contact information for the cashier's office for future reference.

• Initial Complaint

  02/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I signed up for a class that was to include the course materials for a set price. After starting class and being 3 weeks into the course, I was charged the price that was agreed upon for the materials. After paying the charge, I was no longer able to access the course materials or assignments. I then contacted the school cashier to confirm the receipt of my payment, which is when I was directed to contact the school bookstore. After contacting the bookstore I was told that they see no issues and that I should have access. They then directed me to contacted another company by the name of **** for support. After contacting that company, I was told again that they see no issues and the my access should be granted to the materials. They then directed me to contact the publisher of the book, who told me that there is no access granted for me on behalf of the school and that I should contact the school for information. I again contacted the school, who now told me this was an error on behalf of the professor and that they will contact the publisher to get me access. The ** of the bookstore, ******************** was supposed to get back to me but she did not, instead she had a cashier contact me to tell me that there is no access granted and that I now need to pay 3x the price to get access. This lead to me contacting the president of the university who has yet to respond, but had the ombudsman contact me. The ombudsman has told me on multiple occasions that the error was not the schools fault but that of the publisher and has only offered help in my refund coming as a check instead of to my account. I have asked for assistance by *****ing my professor to let them be aware of the situation and that there will be a delay in assignments being turned in due to the error. She abruptly told me no and the the error is my problem and that I need to ***** the professor and have the professor ***** her if she doesnt believe me. This is outrageous and has cost me not only time, but money.

  Business response

  02/03/2023

  We appreciate the opportunity to address the concerns you have brought to our attention through the Better Business Bureau. At Broward College we take all student complaints seriously and we are committed to providing the highest level of customer satisfaction.
  
  In reference to your complaint, we would like to apologize for the inconvenience you have experienced. We accept accountability for the situation and value you as a student and have actively collaborated with the ******************* to address your grievances. 
  
  We are pleased to inform you that the issue has been resolved to the satisfaction of the student.
  
  Please do not hesitate to contact us with any additional questions or concerns. 

• Initial Complaint

  11/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I am filling this complaint after months of frustration. I am a graduate and current student at Broward college. Due to the pandemic I have been taking classes remotely! It seems to me since everything is virtual now Broward college has been out of touch and avoiding communication! I called Broward college's financial aid office today! And was not giving the answer to any of my questions! I want to know why I can't find any information on their website of when I can expect my financial aid refund! This information use to be readily available! The fact that when I called today none of the employees could send me the time frames for the refund really bothered me! I also asked for a manager and was denied! I would like for in the future the refund dates to be readily available on the site like they were before! I am seriously considering leaving broward college! I feel like they are trying to keep my funds! Why are the refund dates not on the site ? My issue with this whole situation is the date that my tuition is due by is in bold letters but the refund Information is hidden! I am very bothered by this! The staff has been very rude! They are not able to answer any of my questions! I would like my refund and for a copy of the future disbursement dates to be sent to me!

  Business response

  11/21/2022

  Broward College has addressed the student concern and we now consider this issue closed. 

  Customer response

  11/21/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  10/16/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I was signing up for Broward college in ******************************************************************************************** that I could only do online classes because I work full time , but the administrator told me no online classes were available, so I said I wouldn't be able to sign up for classes till the next semester then. I never returned back to Broward college after that day . But I see three charges on my TransUnion credit score from Broward college , one for $746 on 2020-03-09 , another for $1217 on 2021-04-20 ,and another for $1,616 on 2019-08-22 . I called Broward college multiple times and I was told that it shows in the system that it was not me who signed up for classes that it shows an administrator picked my classes for me . I never signed up for any classes , I need all three of the charges to go away , they are ruining my credit score and Its not even my doing . I have missed out on credit cards , denied for apartments, denied loans all because the 3 derogatory remarks from Broward college it's not right I would have my own apartment by now if not for your guys false report.

  Business response

  10/17/2022

  The Office of the Student Ombudsperson is in receipt of this concern and will review the information provided. 

  Customer response

  10/18/2022

   
  Complaint: 18231509
  
  I am rejecting this response because: I will not be satisfied until the problem is fixed .
  
  Sincerely,
  
  ***********************

  Business response

  11/01/2022

  The Office of the Student Ombudsperson has reviewed this student concern. In order for this student concern to be addressed we recommend the student fill out a Petition for Refund located at the link provided.

   https://students.broward.edu/resources/cashier/

  (please scroll down to the petition for refund tab then click submit petition request)

  Customer response

  11/01/2022

   
  Complaint: 18231509
  
  I am rejecting this response because:
  I have already filled that petition out months ago and it got denied , you guys need to fix this already. 
  Sincerely,
  
  ***********************

  Business response

  11/07/2022

  Broward College has removed the classes along with any remaining fees. We consider this matter closed. Please contact  the student ************* contact *********************** directly @ ********************************** is you have any follow up questions. 

  Customer response

  11/07/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as it's fully removed.
  
  Sincerely,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩