Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back on may this year I have an issue with my bank institution, that make an error on the monthly payment. It was short at that time. I fixed when I got noticed. Any ways I was imposed a late payment for $25. I sent a request to Landmark Management - ************************* to waive the late fee because my good standing on the payment history.Received an answer from him, stating I have to wait until board of directors meet on August. June and July payments were made on time, as can see on the statement (see picture attached).I have three emails sent to ************************* and *************************** in regards to those extra late fees imposed on my account. My emails has been ignored up to today. I am not ignoring any balances and I believe under the US constitution we have the right to ask for a waiver. Landmark Management is charging me abusively those fees just because they do not have a valid reason to do this. I am asking here to review this account, now they are showing on my account that I owe $100. When I was asking to be waived for $25. I will bring this up to the City HOA for review and determination, if needed. Also make this public on the media, because there is no way that HOA got their pockets made out of charging fees and fees just because.I am asking here to the management to govern themselves accordingly.

  Business Response

  Date: 08/28/2024

  Unfortunately, this is not something that we have the authority to take care of.  The Homeowner paid the wrong amount on their Assessments and a late fee was assessed.  This accumulated properly each month per Florida Statute until the Board met in August.  At that time the board denied his request to waive the late fees.  What also is of concern is that on the complaint he states that the bank made an error, however, his appeal letter stated that the reason was "was outside of the Country",   We as the management company cannot waive late fees, only the Board has that Authority.  We have brought this back to the Board for re-consideration and they said that they will address it again if the homeowner sends in another appeal.  

  I have tried to attached his appeal letter, but, it will not let me.  It is attaching my entire desk top.

  Customer Answer

  Date: 08/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  They finally accepted to remove three late fees imposed, after the one I was asking to be waived. Smart resolution. Not charging abusively fees and fees for no reason.

  They sent me a fixed invoice and have paid already the fee for May $25. Not $100 as they wanted me to pay.
  

  Thanks BBB for your mediation in this matter.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Landmark is the property manager for the ******************************** in which we own a property. They collect the monthly association fees, plus any special assessments. Currently there are 2 special assessments on our property. 1) insurance assessment of $306.83 for 6 months which we paid in full ($1840.98 ck#**** on 6/7/23) and 2) roofing of $72/month for 86 months. I have paid the $72 in advance through the end of 2023 which Landmark has credited my account on 7/19/23. On 9/15/23, I was charged a $25 delinquent fee in regard to the $72 special assessment and now on 10/15/23, I am being charged a $5 late for the $72 special assessment. I have emailed Landmark and our HOA President on 4/19/23, 6/1/23 and 10/3/23 for the repeated late and delinquent fees being applied to my account despite all of the assessments being paid in full in advance and the response I receive is Please accept our apologies for this ongoing issue. it was believed this had been resolved but we will request that the Head of Accounts looks at this again and resolve permanently. This was the response I got on 10/4/23 and yet this has occurred again. Furthermore, the 9/15/23 delinquent fee is still on my account. I would like to have the $30 credited back to my account for their horrible accounting practices and to have an understanding that their frequent errors will no longer occur. Basically, the monies that I have paid in advance for this assessment, is being misappropriated on my account. The attachments to this complaint have already been sent to Landmark as proof of their error and mishandling of my account.

  Business Response

  Date: 11/27/2023

  Unfortunately I have been out ill for a couple of weeks and did not see this complaint.  

  We identified the issue and everything has been corrected. All fees were credited back to the unit owners ledger.  I have been told that the unit owner was also notified.

• Initial Complaint

  Date:09/09/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Requested to install brand new hurricane windows to my property, submitted all required documentation, "Architectural ************** ************** payment, hurricane windows and doors and color of hurricane windows via emailed pictures from the hurricane company. The ******************************* property management company LANDMARK MANAGEMENT SERVICES, **** received all information. I was originally approved with email documentation from the BAYBERRY HOMEOWNERS ASSOCIATION BOARD via the property management company LANDMARK MANAGEMENT SERVICES; then after installation of the *************************, I received a "VIOLATION LETTER" stating the windows were not approved. Attached is #************************************************************************************; this homeowner had windows very similar to mine installed but received no violation, especially with the second story balcony enclosed window. I am requesting for why #************************************************************************************ BAYBERRY *************************** townhouse was approved to install windows and my property was denied.Attached are (4) #********************************* townhouse pictures; from ****** maps 2011 until today, September 9, 2022. I am requesting per the ******** ********************** CCR's the "ARCHITECTURAL REQUEST FORM" that #************************************************************************************; submitted date, received date and approved date by the LANDMARK MANAGEMENT SERVICES, *** and ******** HOMEOWNERS ASSOCIATION BOARD.Thank you.

• Initial Complaint

  Date:09/01/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** VIOLATION- #****************************************************************************** ************************ WRITING for the reason why no VIOLATION letters, FINES or a COURT CASE has not been issued by the BAYBERRY HOMEOWNERS ASSOCIATION board members, property management company LANDMARK MANAGEMENT SERVICES, *** or the ASSOCIATION lawyers to the Bayberry homeowner and board member ************************* at #************************************************************************************ in reference to the roof falling apart. The **** on this property has been deteriorating for years, is debilitated, shingles falling off, huge patches of shingles missing from both roofs, satellite dish broken and dangling off roof (Attached #** roof pictures). This is a VIOLATION of the ******************************* ************************* (CCRs): Under the ******************************* CCRs, ARTICLE VII. Townhouse Covenants, SECTION 14 Maintenance of Units- EVERY UNIT OWNER MUST KEEP AND MAINTAIN HIS UNIT, ITS EQUIPMENT AND APPURTENANCES, IN GOOD ORDER, CONDITIONS AND REPAIR, AND MUST PERFORM PROMPTLY ALL MAINTENANCE AND REPAIR WORK WITHIN HIS UNIT WHICH, IF OMITTED, WOULD AFFECT THE DEVELOPMENT IN ITS ENTIRETY OR IN PART BELONGING TO OTHER OWNERS WOULD AFFECT OTHER UNITS IN THE DEVELOPMENT. IN THIS REGARD, OWNER SHALL KEEP SAME IN A NEAT AND ORDERLY FASHION, AND SHOULD HE FAIL TO DO SO, THEN THE ASSOCIATION, UPON DEMAND, *** ENTER UPON THE PREMISES OF THE UNIT.The ********************** ******************* enforces the ******* Building Code, 7th Edition (2020) and related regulations to promote safety within the community. Our services include plan review, inspections and educating residents, business owners, architects, engineers, developers and contractors. ********************** Common Code Violations: Property Standards- Maintain the exterior to avoid blighting influences on neighboring properties. Please provide the Bayberry HOA townhomes inspection dates (2016-2022) that was conducted.

  Business Response

  Date: 09/02/2022

  We responder to this same complaint from the same house before, although they used a different name.  As before,  we are not able to open the pictures that they sent.  

  The roof that is in question does have some discoloring,however, that is not a reason for the homeowner to have to replace their roof.  We are not roofing experts and therefore cannot violate a unit owner for this unless we actually see a hole in the roof or something hanging off of the roof. Even if that were that case, which it is not,  we would only be able to tell them that they need to repair their roof, not replace it. The Association does not have that authorization unless it is in complete disrepair (which it is not).  We did go out and take additional pictures (attached) and although you can see the discoloration in the roof, you can also see that there is nothing hanging or any visible holes in the roof.  As far as we are aware and can see, the roof is in good repair and we have no grounds to go after this homeowner. We do not see anything dangerous with this roof.
  

  I have also attached a copy of a complete violation log showing that we do the violations when needed. At this time they have been under a painting project and the Board had asked us to hold off on the violations until they are finished with the painting.

  Customer Answer

  Date: 09/02/2022

   
  Complaint: 17809444
  
  I am rejecting this response because: Once again requesting who was the person who took these pictures of #************************************************************************************; ************************************* MEMBER & HOMEOWNER ***************************** roof??? What is the date these pictures were taken by LANDMARK MANAGEMENT SERVICES, **** the name of the person & title? The pictures taken by Landmark Management Services representative (who has failed to provide their name and title) but they took the worst pictures. They did not even take ACCURATE PICTURES OF THE SHINGLES FALLING OFF THE ***** THE SATELLITE DISH BROKEN & FALLING OFF THE **** or the larger of the (2) two roofs that have recently appeared to have been PAINTED so no more **** SHINGLES FALL OFF. 

  Please provide the name of the individual that took these pictures along with their company and title. Also, provide the ******************************* documented QUARTERLY BAYBERRY HOA TOWNHOUSE PROPERTY VIOLATION INSPECTION LIST from 2018-2022 of the ALL property inspections conducted. Provide the name of the property manager and/or Bayberry HOA Board Member name & title along who conducted the property inspections. 

  In addition, ALL the PICTURES uploaded have been viewed from other electronic devices to show the DECAYING ****. 

  Additional (4) four **** PICTURES for #************************************************************************************ are attached. Asked surrounding neutral neighbors about the roof, they can see the DETERIORATION AND SHINGLES MISSING and HUGE PATCHES OF HOLES in the (2) TWO ****S along with the SATELLITE DISH BROKEN and DANGLING.a
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 10/04/2022

  We are currently working with the Attorney as I cannot change my answer, since that is the answer.  The Attorney should be contacting you shortly

  Customer Answer

  Date: 10/13/2022

   
  Complaint: 17809444
  
  I am rejecting this response because: The original question was never answered about the person/individual who took the pictures that you stated the #**** Bayberry ROOF was in good shape. I want to know the name, title and company if applicable made these fraudulent statements and these fraud pictures. We are being sued because our NEW ROOF was "SELECTIVELY ENFORCED" by a malicious, unethical, unprofessional and corrupt Bayberry HOA Board. Since you stated the attorney was working on it, please have this information of the name, title and company this person who took these pictures verified by the ASSOCIATION attorney and provided to BBB. As of 10/13/2022, the #**** Bayberry ROOF is in even worse condition, but no violation letters have been issued. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 10/18/2022

  There is nothing we can do since the answer is the answer.  I cannot make something up that would satisfy the owner.  The Associations Attorney is speaking with the parties and the complaintants Attorney to work this out.  He has also responded with the below paragraph.

  The complaining party (Owner) is herself in the midst of litigation with the Association which litigation addresses the manner in which Owner has maintained Owners property.  The Associations action against Owner includes addressing Owners unilateral action in altering the appearance of Owners unit.  Same notwithstanding, the matter identified by Owner is inaccurate as the alleged deficient property has been investigated by the Association and,contrary to the erroneous assertions made by Owner, the unit has adequately maintained the units roof.