Complaints

This profile includes complaints for Destination World Travel LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Destination World Travel LLC

  1 SW 129th Ave Ste 402 Pembroke Pines, FL 33027-1718

• 

  Destination World Travel LLC

  1 SW 129th Ave Ste 300 Pembroke Pnes, FL 33027

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a stay at one of their hotels. We paid extra for the penalty free cancelation. When paying the $580.14 deposit, it did not say it was non-refundable anywhere when collecting the deposit. The obvious assumption with the "penalty free cancelation" would mean it is referring to the deposit. the verbiage is purposefully confusing. After calling and being told this wasn't the case, I went back through the purchasing process and confirmed my first experience that it does not say anything about the deposit being non refundable. Only after I received the invoice do I have documentation about the deposit being non-refundable. The complaint is about the penalty free cancelation fee I purchased not actually being penalty free and is a scam.

• Initial Complaint

  Date:10/28/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On **************, I booked a birthday trip through Destination World Travel, LLC to visit the ******************************************, ****** from October 10 - 14, 2024. I paid a deposit of $981.78. The remaining balance of $2,945.35 was paid September 8, 2024. My Reservation number was ******. The company shows up on my cash app **** record as DWT Reservation Services located at ***************************** ***************************************. ************** of *******, ** flights were overbooked. We attempted to catch 2 flights after that but those too were also at maximum capacity. We were unable to successfully depart the US and never made it to ******. I immediately contacted the vendor DWT reservations several times (Oct. 10) who told me they would assist and asked me to email all of my travel information and passport. It's been two weeks and they never responded to my email. I have called several times and they said, they will not reschedule nor issue a credit. I never asked for a refund because I still wanted my son to enjoy his birthday vacation. On ****************** 8:05 am, I called DWT and spoke with ***** **********, Personal Concierge p. ************** e. ***************************************** On Saturday, Oct. 12 at 9:32 am, I called and spoke with ******* ******** Personal Concierge p. ************** e. **************************************** Also, I contacted ******** at the ****************** in ***********************, ****** at ****************. On Monday, Oct. 14, I called to request a manager and spoke with ***** of Guest Services @ ************. I lost $3,927.12 from this reservation. ************** did credit my flight costs. *********** Resort offered assistance to issue a credit but said the approval must come from ***. However, they said it's not their problem, I was a "no show". I filed a dispute with Cash App. who denied my claim stating the vendor indicated service was provided. I never left the ** and never checked into Mexico customs, *********************************.

• Initial Complaint

  Date:03/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 6, 2023 we booked a reservation for our family to go on a trip to ****** ******, the ******************************** by Karisma. We booked a family suite under a special offer, and input the ages of our children as required by the website. When we went to check out, a total of $5,228.02 showed as the final rate (documented by screenshots). Once we paid, we got a reservation confirmation email stating that we had an outstanding balance of $496.00. After numerous conversations via phone and email (attached), we determined that the invoice showed three children of ages 10, 10, and 10 instead of the 10, 11, and 13 that we entered. Upon finding out this information, we went back to the site per the CSR's request, and determined by duplicating the order that:The outstanding amount ($496) plus the paid amount ($5,228) was equal to the exact amount the website showed to book the reservation when using correct ages. Upon seeing that, we realized that there had been a glitch in the booking site. Somewhere in the site, it knew to charge us the additional amount, because it knew the correct ages of the children.We eventually got confirmation after many grueling conversations (always initiated by our follow-up calls and emails) that the original price we paid would be honored and they would correct the ages of the children.We called the resort and found out that had not been done, and upon check-in we would still be responsible for the additional amount. It's hard to believe this was an oversight and not a way to get rid of us, but assuming it was unintentional, we attempted again to have the information corrected. As of today, the "additional" amount has been taken off the bill, but the children's ages are still listed as 10, 10 and 10 in the resort's system, meaning we will still owe this amount at check-in. We have been diligently working this issue for six weeks. We are frustrated, tired and angry. All we want is a refund for the amount we have paid.

  Business Response

  Date: 04/16/2024

   

  Dear Partner

  thank you for reaching out; we are sorry for any delayed response due to the high number of requests received during this peak season. Also we apologize as it seems that there have **** inconvenience with the booking arragements. As this is a claim with the Reservations department DWT Destination World travel, we have esclated to their attention and kind follow up with you/our common guests directly. 

  Best regards, 
  

  *******************************

   

   

  Customer Answer

  Date: 04/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. After escalating numerous times and filing the BBB complaint the business refunded our money. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:03/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a trip 2/2020, for travel in august 2020. The pandemic came. We spoke to ******* in March 2020, who told us our travel was cancelled, but that we would have the funds as a credit, they would figure out the details later. We understood, the pandemic was new. We called to check in on the credit often, and no terms were shared, as the pandemic continued year after year. On February 3rd, 2023, I received a text message informing me that the credit must be spent before end of month, and travel must take place within 2023. I was not given a voucher # or other way to use the credit, but to call them for booking. I went online to see what dates, resorts, pricing was available and lined up with my and my family's ability to travel. The website was very cumbersome, losing my inputs from one screen to the next, and prices jumping even as the page loaded. Availability from Karisma was limited, but I found an awkward set of dates (a thurs to a weds) that would work. I called to book, but ******* was closed. I called again in the morning, refreshing my search on their very buggy website and the prices (likely informed by the algorithm of my searches) produced a stay for $100+ more per night, vs the costs I was prepared to book the night before. The people on the phone were unhelpful, unable to explain the pricing or current avails, and even unable to locate the booking and appropriate paying name. I was then put on hold for over 30 mins, after spending the last hour on the line with the company. I was told when my trip was cancelled that I did not have to worry, that the funds would be available for me to spend, and that they would work with me. At this point, I have missed their arbitrary booking window (Before Feb 28th) and am considering my near $2,000 gone forever. Not only has this been bad service, but almost feels like it was on purpose, given the general lack of availability through the years end.

  Business Response

  Date: 03/24/2023

  Dear Partner

  thank you for reaching out; we are sorry for any inconvnience as described by our common guest. Please share full booking data, travel dates of the original booked so for us to identify the booking in our system. Also let us know the hotels name.

  Thank you very much in advance.-

  Best regards, 

• Initial Complaint

  Date:12/13/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********************** -Booked trip on 04/07/22 thru www.margaritavilleresorts.com which when booking takes you to a phone number ************ Calling this number didnt alert us at all that we were calling DWT Reservations Services which is a travel agency in **************. We thought we were calling the resort directly, therefore when we tried to cancel we werent dealing with the resort directly but with the travel agency who received a commission.We also contacted JetBlue for the flights and they refunded our trip 100%.The ****************** would not allow us to fly into the country because of the Positive COVID test. We would have come to the resort but were not allowed to, we just werent able to fly because the airlines wouldnt allow us to fly and the country wouldnt allow us in.-Trip dates were 07/06/22 for 5 nights totaling $2748.12 1 round trip shuttle transfer service from/to ********** Intl Airport$63.00 5 nights ******************************** ************************ Total USD$2748.12 Less deposit-$537.02 Balanced Charged$2211.10 -On July 5th both ************************* and ************* tested positive for COVID-19 I spoke with ******** at the front desk tonight about our upcoming reservation #******-1 at *********************** starting tomorrow. I explained to him that I wasnt feeling great so I took a COVID test and that I tested positive. I then took a second one and tested positive (picture below) for the 2nd one.

• Initial Complaint

  Date:10/24/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Original date of travel was March of 2020. Due to Covid lockdowns globally we could not travel. Due to restrictions in ******* in 2021 and 2022, we could not travel. At all times we paid (and the company accepted) to have the credits extended. In January of 2022, we were told we could extend and needed to rebook by January 16, 2023. We called the week of October 17th, 2022 to rebook our travel for January 13th of 2023 and told that our credits had expired. We have 5 travelers who paid between $1400-2000 each to stay at the Karisma run all-inclusive Azul resort in *******.

• Initial Complaint

  Date:10/12/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased travel insurance through this company. They will not provide me my travel policy nor did they collect any relevant information for the policy. When I have requested my policy number and information, they have only provided a phone number that is not legit. I have not be able to obtain my policy after multiple attempts. The phone number on their website for the policy is for a healthcare company not an insurance company. It doesnt allow you to speak to someone unless they have your phone number on file which mine is not. Ive called the insurance company listed and they do not have this company as a customer. The insurance company also stated that the company should provide a policy with our names, the state we live in and the policy number. They havent provided anything to me and I cant get a hold of of anyone to resolve this issue. I believe they are scamming many people into thinking they have travel insurance since most do not use it. However they give you a number to call if you need to use the insurance while traveling, but that number is the same as the healthcare company and again you cant speak to anyone.