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Business Profile

Bagels

Bagelheads

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bagels.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/24/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went into Bagelheads the other day. It was rainy so I understand on an extent why it was a bit busy. The place being busy not the issue. The food quality was absolutely terrible. I hate that I’m the first complaint and that I have to even leave one. I had this delivered and it came out better than it did when I went to the restaurant. We took it to go and were in a rush to get on the road. My friends sandwich was a sausage egg and cheese with avocado and she said it was awful and the avocado tasted like rubber. I got the bacon no egg and cheese plain bagel with the sauce (which was not on the side or the sandwich whatsoever) we ordered through Toast/Bagelheads app or something I forgot. I can easily find the order. But the whole point was the food was awful. Also got a latte with extra hazelnut it didn’t taste like it had any creamer in it. Now nearly 30.00 or so for sandwiches and a latte may not be a lot in the grand scheme of things but it was not good. Never had an issue here. But they fail to contact about getting a refund so I had to come here. I like this place so it’s rather disappointing

    Business Response

    Date: 08/07/2024

    Hello ******! We at bagelheads apologize for the bad experience. The quality of our food is something we take very seriously, and I will personally be looking into what may have happened to have things be unsatisfactory. I did not recieve any contact for a refund, but found the order and refunded it in full. We have our info@bagelheads email as well as our ovation app we use to respond to customer feedback via text, our phone number will link you to it.
    Thanks for you patience.

    -Gabe

    Customer Answer

    Date: 08/07/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID 22037171, and find that this resolution is satisfactory to me.

    I appreciate that! I had mentioned it via email or contact form on the website. Not sure what happened. But I appreciate the response and handing the refund ??

     

     

    Sincerely,

    ****** *********

Bagelheads is NOT a BBB Accredited Business.

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