Reviews

Review Details

• Review fromSharon B

  Date: 03/13/2024

  5 stars

  Sharon B

  Date: 03/13/2024

  We have had a very positive experience with this company. They have been extremely professional and made sure we received everything we needed for us to be able to function as a business. Our website is awesome and we have had no problems. From packaging to business planning Graphic Grooves has been instrumental.

  Graphic Grooves Production Company

  Date: 03/14/2024

  Thank you for your review. We strive to help our clients and give them the best service possible.

• Review fromalexandra g

  Date: 02/21/2024

  1 star

  alexandra g

  Date: 02/21/2024

  I just was not happy with the outcome, or services that I was provided by Katrice .I never received nor was I offered a refund , In my oppion Katrice is a scammer and a liar as well as the owner of graphic grooves which stated under my review that Graphic Grooves never worked with myself or my nonprofit. Graphic Grooves webite it shows my nonprofit name and trade mark. which conflicts with the post below . Graphic Grooves text my phone texting it was not their fault my nonprofit website was taking down . In my opinion Katrice and or Graphic Grooves are unprofessional, and hostile . The work that I seen of Graphic Grooves is less then mediocre and can be taking with a iPhone. I was even contacted by Graphic Grooves on my personal cell phone being harassed by phone number Graphic Grooves posted under my review that states Graphic Grooves never worked with myself or nonprofit Graphic Grooves are are showing take credit for my work yet texts shows she did I am only stating my personal experience but Graphic Grooves and owner( Katrice) had nothing to do with my logo or brand. Do not be a victim like I was and pay for something that is non existent or have harrsing text messages. please see below documents . I also have reported Graphic Grooves to the BBD

  Graphic Grooves Production Company

  Date: 02/22/2024

  The work that Ms. ********* was completed in November 2022. Not once did Ms. ********* ask for a refund or complain about any of the work that was done. It hasn't been until recently when her website was taken down by squareup.com for nonpayment that she got upset over the work. In fact, we have emails showing that she was very happy with the work we did. When you build a website the client is responsible for maintaining the hosting and domain name being paid for because as explained several times, Graphid Grooves is NOT responsible for paying for her hosting or domain name. We haven't had access to her information in over 2 years so there is no way we would know that her site was down. Once we are done designing work, we no longer touch or use any of the information provided. In fact, we delete all information for safety purposes and ask our clients to change their passwords to avoid any confusion. If Ms. ********* had paid squareup.com for her domain name and hosting her website would still be available. I even showed her yesterday that her domain name and website hosting was still available and she refused to read or understand what I was saying. As to harassment... I value my brand and I only responded to Ms. ********* trying to explain several times that her issue wasn't with Graphic Grooves but with squareup.com because we do not have the authority to shut down anyone's website. I don't have time to argue and be rude to people. It's not worth the time or aggravation. Ms. ********* has me cussed out, lied about our terms of agreement, threatened me, and told me to expect to hear from a lawyer. When a person is unwilling to listen to reason, the next best thing is to block them from any more contact which is what I finally had to do because I refuse to continue speaking when I'm not being heard. I am sorry her website is down, but Graphic Grooves has no control over her lack of responsibility to the company that hosted her website and domain name. Thank you.

• Review fromCurtis J

  Date: 04/18/2022

  5 stars

  Curtis J

  Date: 04/18/2022

  For the past few years, we have worked with Graphic Grooves Consulting and they have been a wonderful asset to our company. They have worked on everything that we have done and we have never had a problem. The owner is extremely professional and cares about how she treats her clients. I wish we had more business owners who were like her in the business.

  Graphic Grooves Production Company

  Date: 04/20/2022

  Thank you Curtis.