Business ProfileforElan the Beauty Bar

To Whom It May Concern, On February 18, 2023, I went to my appointment that was scheduled at 4:00 pm at The Elan Beauty Bar to get my pedicure done. I got there on time because the salon has a strict policy about being late. Their policy says that if a customer is 15 minutes late, they will charge them for that. When I got there, they put me in the chair for pedicures. I sat there for 30 minutes waiting for someone to come and do my nails. Finally after 30 minutes the technician showed and I asked if I will get a discount because I had to wait for 30 pass my appointment time. She said she had to go ask the owner. When she came back, she said that I will not get any discount. I asked why if they are charging people for being late, why they don’t discount for being late themselves. The owner came out and asked me what is the problem. I explained to her that I had to wait 30 minutes of my time for anyone to start working on my toes. She said that it doesn’t matter that I will still get a full service. I explained to her that it’s not about service, it’s about them wasting 30 minutes of my time without any compensation. If their policy says that they will charge customers for showing up late to the appointment, then it should apply to them too. She said that if I don’t like it, then I can get up and leave the salon (after 30 minutes of my feet soaking in water). She said that today is the last day at her salon and that she can refuse to serve me. I asked her on what grounds, because I didn’t raise my voice or insulted anyone in the salon. All I asked is for them to show the same courtesy to me as they expect from their customers. Her respond was that her time is more precious than mine. My complaint is that I was treated very disrespectfully right in front of the whole salon. Not once did she apologize for anything. Thank you for your time and attention to this matter Sincerely, Larisa *****