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Business Profile

Optometrist

MH Vision Services Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometrist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/30/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Late August, 2022, I had an eye exam by Dr. Mark **************. Today I went to retrieve my prescription and the staff at *** ***** ****** *** *** said the Doctor left and took all of his prescriptions. I called a number which connected me to a local Walmart and the doctors assistant said the prescriptions have been lost or damaged.

    Business Response

    Date: 11/30/2022

    It is correct that I did leave *** ***** ****** *** *** September 2022.  As is required by law I did take my patient charts with me.  However, it has ALWAYS been my practice to provide each patient with a SuperBill that has the ICD codes, amount billed and paid and the prescription for the patient's records. *** ***** ****** *** *** also made it a requirement to scan this information to their patient file.  He should have easily been able to get a copy from them if he had misplaced his original provided at time of check out.  I have asked repeatedly that any and all request for records or Rx be sent to my email address [email protected] with the patient's full name, date of birth and the approximate time of visit as this is more efficient then calling and the confusion of what the patient needs and from which location said patient was seen.  The 14 filing cabinets housing the patient files from *** ***** ****** *** *** are in a secured storage facility until I can have them separated and dispersed to my current 4 locations.  Mr. ******** was informed of this and demanded his information immediately.  All previous request for information from other patients had been met within 3-5 business days at no charge to the patient.  This was offered to Mr. ********, and he declined and threatened to report to BBB.  

    In NO instance did anyone say or should have said that his information was missing.  It was just not attainable at that given instant.  Perhaps there was some confusion or miscommunication between Mr. ******** and the Walmart optical person he was speaking with.

    I hope this provides a clear response to the complaint filed

     

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