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Business Profile

Restaurants

Red Crab Juicy Seafood

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/13/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Red Crab Juicy Seafood was a total disaster for lunch today. A real fiasco! A simple mistake was made. My order was not correct when it came from the kitchen, easily retified, I thought . Not so. When the tickets came out, I was charged for an extra item I didn't order. It was a mistake made in the kitchen. I shouldn't have to pay for it, but it was included in my total. I brought it to the attention of the waitress and asked that it be removed. It was easily corrected. But no...the manager came over and grabbed my to go bag and took it back to the kitchen, out of my sight . He was clearly upset and no telling what he did to my leftovers back there, out of sight. I believe he was looking to see and remove; the item of food was given to me in error. While he had my leftovers in the kitchen, He could have spit in it for all I know! Then in front of our large group, he told the waitress that she would have to pay for the item since I wanted it removed from my ticket. It was $16. The poor waitress was almost in tears! I couldn't let the waitress pay for it, so I included the $16 in the already assessed gratuity. This should never have happened. The item was removed from my bill, but I was left with only one thing to do, and that was to make sure the waitress didn't pay for this fiasco. The manager was rude and should not have told the waitress she had to pay for it, let alone yell at her in front of our whole group. Very unprofessional and condescending. Lunch was spoiled. Certainly, it didn't leave me with a warm fuzzy feeling or desire to return. I'm out $16 because I was the good guy. Clearly, the restaurant should have absorbed their own error.

    Business Response

    Date: 12/15/2023

    The business advised BBB they would refund the customer.

Red Crab Juicy Seafood is NOT a BBB Accredited Business.

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